Chewy
Reviews and Complaints

Due to problems with UTIs, my vet prescribes Hill's Science Canned Urinary Care (C/D) Cat food for my cat. I ordered 2 cases from Chewy.com on auto ship for my cat and received it in August. The first case was the correct food for my cat and we had no issue with that case. However, I went to go open the second case to find that it was NOT the correct food. They sent me a case of Kidney Care (K/D) cat food for my cat. I immediately called their 24/7 customer care line to speak with a representative who didn't seem to understand the grave error they made and seemed to think that simply refunding me for the case in error would remedy the problem. That was only part of the problem. The wrong cat food for my cat can cause my cat to have a UTI, which is a very painful, nasty, and expensive medical issue. Chewy.com didn't seem to care that I had no food to give my cat and would have to contact my local vet as soon as they opened to see if they had his food available. The C/D prescription diet cat food can be hard to come by. This is a medical issue, but Chewy.com just didn't seem to get it or care. They need to understand that they just cannot simply switch/replace one prescription cat food for another! Chewy.com CANNOT just send customers whatever they have at the moment and substitute prescription cat foods. They also in the past would send fish/tuna flavored cat food although I would order chicken flavored. So in other words, Chewy.com will just send you whatever they have at their convenience!

Hello; Who wants to join me in a Class Action Suit against Chewy.com ? It has to do with ripping you off on your orders or not getting your orders every month on autoship only ! Please contact me at [protected]@gmail.com ! Tks, Joe

Chewy

Please mail your prescription.

Your prescription item needs to be approved before it ships. If you already mailed your prescription, there's nothing more to do!

How to Mail Your Prescription

Send the original prescription from your veterinarian and your order number #[protected] to:

Chewy Pharmacy
Attn: Order [protected]
3621 Fern Valley Rd
Louisville, KY 40219

Due to regulations, we can't accept pictures or photocopies of your prescription.

What to Expect

After we receive your prescription, our pharmacists will review it and ship your order within 1-2 days.

If we don't receive your prescription by Sep 18, your item will be canceled.

Hi Mark Barber,

Our pharmacists are reviewing your information and will ship your items as soon as possible!

If you have questions, call us anytime at [protected] or reply to this email!
Thanks,

POOR CUSTOMER SERVICE RUDE PEOPLE the meds was to ship out on the 25th and they sent the e-mail to me at 1:17 am today the 24th

Just tore open a peanut butter chewy dipps and noticed how small the bar was. I took a tape measure out and it measured 3 inches. C'mon it's bad enough that prices are increasing but cutting back on the quality is a kick in the dick, not yours but mine. Of course i'll keep on enjoying your product like I have through the course of my lifetime but if I keep getting short changed i'll supplement my diet through other means.

I reached out to Chewy for a replacment of the Bravecto. They said they reached out to my veterinarian 2x. I called both back. No one received order for replacement. Extremely poor communication from the last representative. Would NOT transfer me to pharmacy. He could barely form a sentence. Poor, communication. Ended up going to my vet. For refill. Can I get reimbursed for the non shipment that was promised? Very very, disappointing in the way this was handled. May file a report with BBB depending if I get reimbursed or not. Not a threat, just stating a fact. Lack of communication, waste of my time and in the long run, my dog never received the Bravecto. I just want my money back now. Why would you hire a representative that sounded like he was so out of it that he couldn't even speak correctly?

We received a mailer which contained a coupon for 40% off Dog Food and Dog Treats. I added a bag of food and treats to my cart, then tried to apply the 40% discount. No go. I only received the 40% off the treats, not the food.

Contacted customer service. Was told there was an automatic coupon applied to the dog food for 15% off and they could not remove it.

A different tech told me the 40% coupon was for a max of $20 anyhow and it wouldn't do much to lower my price.

My issue is, no where on the coupon or the mailer did it mention $20 max when using this coupon. I spoke with a supervisor. I was again told $20 max. I sent him a copy of the coupon. There is no mention of the max amount. I asked him to show me anywhere in writing that a $20 max applies to this coupon. He said he couldn't. The exclusion doesn't exist in writing.

He also told me the food I was buying, Wellness Complete Dog Food, wasn't part of the 40% off promotion. I sent him a photo of the mailer that we received with that specific food circled. The ad itself has a picture of that specific food! How/why wouldn't it be included?

How could an exclusion apply to a coupon when the exclusion doesn't exist anywhere. This is bad deception on the part of Chewy.com.

I have been ordering raw instinct frozen for my dogs for several months now I have called numerous times about the fact that when I place the order you guys spend the charge on my account even though you claim to only bill once an item ships… Because you only have one facility that ships your frozen orders these items consistently take anywhere from 5 to 7 days to ship and during that time the three day hold for the pending transaction falls off of my account, and then you guys bill again in 5 to 7 days when the item actually ships. Fast forward to my auto ship as of June. You were out of stock of my usual beef order and as such promised a call from a ceo regarding all of the above shipping and billing issues, however I not only never got a call but was sent an order of chicken, which I never order and which my dog is allergic to. Still no phone call. Then as of my order July 1, you guys billed my account for $100.82 with a pending hold, only to email me a receipt for the item showing $99.43 and also only refund me the $99.43 while the pending hold still remains on my account today as of July 3rd.
My mortgage payment bounced by $.47 cents which will cause me to be late, to accrue return payment fees on both my checking account and in my mortgage account, as well as counting as a negative payment history on mine and my husband first home. Not only do I still have no communication with anybody of any authority at Chewie, but I also can't get anyone to explain to me why if you guys don't charge until you ship you continue to pending authorization on my account for an amount that is more than a dollar over what the cost of the actual items are. Seems to me like chewy is involved in some money laundering scheme, and as such I am filing this complaint with the federal trade commission, the consumer financial protection bureau, the Better Business Bureau as well as the Attorney General in my state and in the state of chewies corporate headquarters.
This message is complete, as I simply cannot stomach explaining any further however I'm more than certain my account has been documented and notated internally on more than one occasion. So while this message has come to an end, let me assure you this is so far from over.

This issue is unacceptable since it deals with Rx medication. I placed the order by phone with a representative and clearly stated all three cat names. How Emilee was not included in the fax to my vet clinic is not okay. The delay is going to cause undue stress for me, and my cats are now going to be without their Rx medication until I can find a new outlet to order. I am highly disappointed in the incompetence on the Chewy side regarding this order request.

Jarred J

Hi there Jarred,

I'm so sorry for the concern this has caused. You're order [protected] was canceled as requested. The pending hold of $151.47 on your bank account will fall off in 24-48 business hours. Please let us know if you have any questions and we'd be happy to help.

Warm regards,

Ashley N.
Customer Service
Chewy

The very fact that CHEWY reviews are FAR LESS than glowing... is secondary to CHEWY cancelling "Mike Lindell" --which is absurd almost beyond belief!
Our four related families have EIGHT DOGS, FIVE CATS, and other beloved little pets. WE ARE ALL IN AGREEMENT THAT YOUR ACTION IN CANCELLING MIKE LINDELL, (an extremely honorable Christian man) will keep us from EVER using such a DISHONORABLE company such as CHEWY. You should ALL BE ASHAMED OF YOURSELVES for obviously joining those who PUT AMERICA LAST and therefore do NOT believe in our FREEDOM, LIBERTY or THE CONSTITUTION OF THE UNITED STATES OF AMERICA.
How very sad for you AND for your employees.

On Monday July 14 2021 I place a order for 3 items, one was medication dog food, Heartlandand Temaril-p. One that same day I called my vet to verify that they would ok my prescription and they informed me that they didn't approve the heartworm medication but they did approve the other two items. The dog food was.shipped that day but not the Temaril. When I followed up on the 18th ofJuly the order had not even been sent. I was informed because the heartworm medication was approved they didn't send the Temaril.
I do not understand why it was held back! My dog is here suffering from horrible allergies and because Chewy's could contact me and inform me that my medication had not been sent. It wasn't till I followed up when I found this out and I am furious! Now I'll not receive the medication till Monday July 21st!
I can't believe that your company didn't not care enough about my dog's health and you just blew off my order! My dog I coughing and scratching because of your company's lack of consideration or urgency for my dog's medication!
I order from Chewy's heartworm medication, flea and tick drops, medicated foods and may other items.
Since your company does not view medications urgency for my dog I will just switch my future orders to 1800PetMeds. When I asked to make a complaint I was informed the only way I could make a complaint was through Google!
Even though after speaking to a manager I still feel Chewy's lack of consideration is horrible and does not seem to care about the health of their clients Pets! I plan to let everyone know on social media about your policies and lack of consideration for pets!

I order several times from your company..
Almost all of the cans come in some type of damage... Dented. If it continues I will have to stop buying can food from your company...
I spend way over $140 each order
I should not have to be paying so much fir dented damage cans...
Mary ozdemir

I've been an Auto-ship customer with Chewy for a few years with out any major issues, but my order on May 7th, 2021 changed everything! I have a Feline Fur Baby named Spooks, she started staggering when she walked, I did research online and spoke to a Vet and everything pointed to an issue with her ears. Everyone recommended Zymox Otic for Acute and Chronic Otitis. Well, it was almost time for my Chewy Auto-ship order so I added the medication to my order, when the order arrived it was the wrong medicine, plus there was a dirty used dog toy in the box which also included Cat Food! I've been back and forth with Chewy ever since resulting in them resending the medication only to keep receiving the exact wrong one, I now have 6 of the wrong one! I'm So Frustrated with Chewy but it's not about me, this is about my little girl Spooks who needs the Correct Medicine!

May 01, 2021 (4:00 pm Az time) DVM exam's dog stating will fax scripts to Chewy & I depart Animal ER Clinic/Hospital phoning Chewy (Alexandria) on way home, confirming Availability & Price. Employee placed me on hold returning telling me pharmacy had not rec'vd scripts yet, but she will place items in MY CART & FAVORITES & when they rec'v script, order will be placed. Once home I rec'v email from Chewy showing Scripts have been rec'vd & approved with time showing 7;25 pm May 01, 2021. Scripts were for fluids bags needles, 2 kidney meds, appetite enhancers. However, did not receive last medication til Saturday May 8, 2021 late in afternoon. Sunday < than 24 hrs dog passed away. The entire week was on phone & given every excuse under the sun as employees, pharmacy staff & supers all scratching heads assuring to reach out with an explanation. I completed email feedback stating what issues and expectations I will be addressing once things got under control. Well, things never got under control, no full administer of all scribed meds for even 1 day, and then death. Still 3 days after passing I ending the INSANITY with extensive email to Naomi sharing my thoughts. I am reaching out to this option with hopes of someone acknowledging this situation and a resolution w/explanation desired.
Sincerely,
Brian J. Butler

I bought a big box of Quaker Chew Dipps that I enjoy. however one is half the size in the package and feels like it is cut at an angle or bitten, i have not opened the package to mail to you if you need me to. It has this number on the package.
21RB09R217 16:36
I bought this at Walmart on H Street in Chula Vista, CA 91910. I can be reached at [protected]. My address is 894 Lagasca Place, Chula Vista, CA 91910

Will you please send me another box?

Thanks,

Cyndy Underwood

order # [protected]. received package with a 24 pack damaged with cans crushed open. there was no protective boxes. the food from the damaged open cans went through the plastic wrap onto another box. had to throw away. see attached photo

Chewy.com Company supposed to Serve EVERYONE! However by Chewy.com Dropping My Pillow because of a political Party is nothing but Serving only customers who h
Belong to same political party as the far left demonic Leftist who have Publicly Admitted in a 25 pg Article in New York post as being the Cabal who over threw a government party, invoking riots, bribery to political party lto change elections laws to censor 80 million law abiding legal voters ! Chewy has bowed down to censoring 80 million voters who doesn't belong to their political party! That's Communism! We Will be Boycotting Chewy & the Rest of the Company's who has chose to censor the Truth!
#BoycottChewy.Com

I ordered this product and amazingly it was received the following day. Unfortunately, it arrived damaged. Two of the cans were broken open and it had spread all over the entire box. Maggots were present and it was gross. I had to wash all the cans as the smell was horrible. When I called I was told that Chewy would refund me $5. I do not feel this is sufficient. No apology received.

I ordered vetsulin for my diabetic dog on Thursday on Saturday I received dog food I did not order I called chewy they said I needed to call the vet I called the vet I called again today I was told" it should " ship within 24-48 hours explaining I was running out of vetsulin she did not care
If something happens to my dog because he didn't get his medicine your gonna gave a law suit in your hands I am filing a complaint with the bbb