Chicago Tribune
Reviews and Complaints

I did not get a delivery of either paper I am subscribed for on today's date. I was able to download the Chicago Sun-Times, but downloading and printing your paper was a big problem... finally achieved.

Your real problem is the delivery company that you have assigned to this area: 5740 N. Sheridan Road Chicago, IL 60660. This is the second problem in 2 weeks, so, because I have already paid you up to date, and if you will not get a different deliverer, I will have to cancel my subscriptions because I do not want to spend any part of any day trying to get the newspapers that are already paid for.

If I have one more problem with delivery of my newspapers in the next few weeks, I will cancel both deliveries... and I think other people in this area who did not get their newspapers today will cancel as well. It is not enough to give us a "credit"... we get a printed newspaper because it is part of life for us to read a newspaper. Thank you.

I have called the Chicago Tribune every other week this year about non delivery of my Red Plum Local Values.

Each time I called a representative assured me that I wouldn’t keep having the same issue with non delivery but every week I have to call and complain.

I have contacted the corporate offices of all your advertisers and told them that you’re not getting their sale papers delivered. Your customer service is very poor. Please deliver my Local Values every week so I don’t have to keep calling and listening to your lies.

I spoke with your rep Allison today at [protected], What a frustrating and uncaring person she turned out to be. I tried to ask about billing explanation, but she kept "double talking me" about my having to pay premium rates, etc. EHHHH!

I told her that I dutifully paid my last bill on 4-3-23 for $45.62 that pays me for a 10 week period from 5-15-23 through 7-22-23. She did say they got that payment on 4-7-23.

Last week I get a bill for $45.62 that pays ONLY for a 5 Week period from 7-22-23 to 8-26-23. That doesn't seem right! She explained my period was shorted since I need to pay an extra premium surcharge for my Wednesday and Sunday ONLY service. What!

TODAY 6-23-23 I get ANOTHER Bill from you for $62.65 for a TWO WEEK PERIOD of 8-28-23 through 9-11-23. (It also has a $20.53 prior balance due fee on top of the $42.12 subscription). WHAT THE HELL IS GOING ON HERE?

Do I need to cancel and get out of this craziness?

I was my Understanding that my current subscription was good until

August 2013.

I have just been billed.

I have disputed this charge .

I have no details. The World's Greatest Newspaper has the worst customer service ever.

I have called twice been on hold forever, each time and then and automatic disconnect.

Call me at [protected]

Thomas J. Hampson

I have called 7 times to the tribunes shopper to stop papers getting delivered. I am told they will stop but it’s thrown all over my yard. I wrote to corporate office and still getting this paper. These paper are all over parkways sidewalks they’re a nuisance. How doI get them to stop? These are delivered every week. Thrown on my porch, sidewalk, flower beds just anywhere they feel Iike throwing them. I never subscribed, for this paper. I do not have any Tribune subscriptions n, or do I want them.

I look forward to The Sunday Chicago Tribune. For the last two Sundays I have had a delivery problem. Called in the first Sunday March 26 and requested delivery of undelivered paper an same day. Finally received delivery at 2:00p.m. Exact same problem this Sunday April 2. I called customer service at approximately 10:45 am and again requested late delivery. it is now 4:30 and NO delivery.

It is quite surprising and irritating how my neighbor whose front door is 40 feet from my front door gets a Sunday Tribune delivery before 10am ((usually) and I get missed. What can we do to correct this delivery problem?

P.S.

Had same problem earlier this year and was corrected immediately.

To Distribution Department (or To Whom It May Concern):

For years now, my fellow Chicago neighbors in Galewood and I have been receiving weekly plastic-covered packages thrown on each of our lawns every Wednesday which contain numerous ads from various businesses about their weekly "sales." Every package has double the ads it should have (ie., two same sets of ads in one plastic cover instead of one set of ads). This means someone (person delivering them via car?) is doubling up the ads, to the detriment of the advertisers, assuming the Tribune is being paid by each of the businesses for delivery of a certain number of ads. This tactic is dishonest and succeeds in cutting the time and effort of the delivery people in half while requiring the advertisers to be paying double what they should be paying. (I have nothing to gain; all I do is throw out the extra papers every time.) Please resolve this soon. Thank you, Jeanine Tobin, 773.237.8217

For the last three Wednesdays we have not received a delivery of the Chicago Tribune at 11119 Reed Road, Huntley, IL. We and your advertisers have missed the opportunity to take advantage of sales especially, for me, the Jewel insert to help make my money go further. I ask for a redelivery and never receive one! I also have no way to see if I get any credit for an undelivered paper. What happens to all those undelivered papers?

1/26/2023... Our daily paper is not delivered until 9:30 everyday. By that time it is to late for us to read it. I have complained in the past but nothing was done. Sometimes that paper doesnt come at all. We will have to discontinue if that problem is not resolved.

Our previous delivery guy got it to us by 6 am but he got sick. So the person who took his place just doesnt care. Sometime we dont get the paper at all.

This has been going on for at least a year now. My complaints seem to fall on deaf ears.

I have been trying since June 2022 to end delivery of the Chicago Tribune's inside shopper newspaper to my building in Chicago. I make calls to their customer service and email every support channel I can find. Every time I get a script saying they will put in a request to end delivery and it never ends.

I get 3-4 newspapers at a time, every week, to my home. Today I received 4. There is no need to produce and leave so much trash at somebody's home! I have 30 of these junk newspapers from two months of collecting them. I need someone to help me end delivery to my home. I never subscribed to this service.

For the past few months the delivery driver does not get out of the car, throws my paper out the window and the paper lands near the side walk. Today it ended up under my bench. I am 67 years old with bad knees and I am forced to go down and up seven steps to retrieve my paper instead of it being on my porch like every other delivery person has delivered it. Is there something that can be done about this lazy delivery person? The paper is so close to the sidewalk anyone walking by can steal it, now a days it’s only a matter of time. Please help.

On October 15, 2021 my son called the Tribune customer service and spoke to Joan regarding the extremely high subscription charges we had been paying for quite some time. We were refunded $123.92 and she changed our charges to $4.50 a week, or $18.50 a month which equals $58.50 every 13 weeks and that would last for a year. This would be revisited in October of 2022. The following has transpired... April 1, 2022, $36.00 billing. May 9, 2022, $36.00 billing. June 24, 2022, $47.92 billing. August 2, 2022, $47.92 billing. September 19, 2022, $47.92 billing. October 25, 2022, $47.92 billing. December 12, 2022, $47.92 billing. This is all a far cry from $18.50 per month. We are in our late 70's. My husband is a disabled Viet Nam combat veteran who happens to love the Trib. I truly believe your organization has taken terrible advantage of us and owes us a considerable refund for overcharging us since June of last year. I would like our charges to be back to $18.50 a month and a refund issued as soon as possible. Our refund should be around $150.00 and our January 2023 subscription should be $18.50 and continued. Please advise me of your decision as soon as possible and subject to your reply, we may have to reconsider our subscription. Thank you

I live on North Daniels Drive in Batavia. I have called to notify the subscription department several times about this delivery issue. I have been told that someone "higher up" will contact me but I never receive a call. The delivery is quite sporadic to the point that I have quit calling. I have lived in several major cities around the U.S. and cannot recall a time in which a large town newspaper has offered such poor service.

In the last 2 or 3 years, our Sunday Chicago Tribune is not delivered. We call the automated phone number and request a replacement paper for the same day. It sometimes happens and sometimes does not. This problems as been going on for a decade or more but in recent years it's more the norm. Same with the Pioneer Press Lake Forester. That paper rarely gets here. I have auto pay on both of these newspapers. Why are these two newspapers allowed to treat customers this way? I've been receiving both papers for well over 40 years. The Alden Capital hedge fund, The Tribune's owner, is just a bunch of thieves.

I have tried repeatedly to get the Tribune to stop throwing their weekly Inside Shopper flyers on my front porch each week (usually on Tuesday). When I've called in to the number on the flyer they assure me they will stop but they never do. The email address in the flyer isn't even in service anymore.

Please stop littering my property with this unwanted trash spam.

My name is Ruby French and I live at 2237 E. 75th St. 3rd FL in Chicago.

I've been having problems all year with delivery of my Red Plum Local Values. Today is 9/6 and I did not receive my Local Values and I have to keep calling in to get them delivered the next day.

I've called almost evry week and spoken to several customer service agents and even a supervisor and the non-delivery still continues. I will call Jewel Foods,

One Stop and the other companies and tell them that the Chicago Tribune isn't delivering their sale papers to customers that have signed up for them.

I'm tired of calling every week to report the same issue. Can I please get this non-delivery issue resolved permanently?

The cover of a recent (approximately June 2022) Inside Shopper advertised a "Show" hosted by Premier Gold Silver & Coin Association to be held June [protected] at the Days Inn - Schaumburg.

For hobbyists of all kinds a "show" implies a gathering of dealers set up to sell or buy items of interest in a specific hobby.

For visitors to this event there was no "show". There were two guys in a room.

False advertising and a waste of time and expensive gasoline to visit.

Please do not let these scammers deceive your readers again by claiming they are hosting a "show".

Three times my wife or I have called to cancel our subscription. After the first call I decided to just let the paper get delivered until my prepayment ran out. I got a notice in the mail that they were going to send my next bill to a collection agency and ding my credit rating (over $22!). We paid it to avoid hurting our credit report. We called and canceled again. Next month we get another bill. We call again. Here we are a month later. . . ANOTHER BILL!. This is like a scam.

Called on April 18, 2022, regarding an increase to my subscription. Was told that my subscription would be reduced from $60 to #31.92 starting Apr. 24, 2022, for the next 8-week period.

My credit card was charged (via automatic payment) $60 on Apr. 25, 2022. I called today to request refund of the difference and was told that they would just extend my subscription until Aug. 1, 2022. When I asked for an email to confirm the terms, I was told that they could not send me email to confirm the transaction and that I needed to take their word for it. I then asked to cancel my automatic payment and receive an invoice for the subscription going forward and was told that if I did that, I would be charged an additional $3 per billing statement to receive that invoice.

This whole process is very frustrating and not at all customer friendly and makes me wonder why I am still a subscriber.

I've called twice and sent an email message once. Promises but no results. I'm not sure how to escalate this. I don't want to, but I will if necessary.

We did not receive our Wednesday, 4/13/2022 Chicago Tribune. I don't want to be reimbursed. I want the newspaper. Your instructions say not to include any personal information, but I have to so maybe you'll understand why this is important. My wife of nearly 59 years (as of June 1), is mostly bedridden. I read the comic strips to her every morning, read some of the news, and we occasionally work the crossword puzzles together. We have also been loyal customers for many years and pay our bill on time (actually you deduct it from our checking account).

I can't figure out why you won't bring our newspaper. Several years ago, when this happened someone who I don't believe was part of the regular delivery people brought our paper to us immediately, with apologies. So, I know you can do it. . . . Did someone from the Tribune anger the delivery people? I hope not. Everyone makes mistakes. . . . Do you have new management who doesn't care about customer service? . . . Did you deliver it to the wrong address? There are two 460 street addresses among the 300 homes in Parcel A in Hoffman Estates. Ours is 460 E. Bluebonnet Lane. The other is 460 Hawthorne.

Fred Collins