Chicago Tribune
Reviews and Complaints

First of all, I have never ever left a bad review or complained because usually, a legitimate business is able to resolve a complaint within the first communication. This A+ rating they have is complete BS. I have been getting UNSOLICITED mail from the Chicago Tribune with the "Inside Shopper" coupon program for the last 6 months or so. I just got off the phone for THE 5TH TIME I spoke to Gab and his "supervisor" to stop getting this mail once again. I received I supposed "confirmation number" stating that this subscription has been canceled. I THINK YOU'RE CUSTOMER SERVICE AND COUPON PROGRAM IS A JOKE AND A DISRESPECT AGAINST PEOPLES' PRIVACY RIGHTS. I AM REQUESTING AN IMMEDIATE CANCELLATION AND CEASE OF NOSOLICITED ADVERTISEMENT MAIL "INSIDE SHOPPER" TO MY ADDRESS AND A COPY/PROOF OF MY AGREEMENT TO SUBSCRIBE TO THIS SERVICE. I am else letting you know that if you are not able to fix this a cease this advertisement on your en I am going to have to take legal action.

Thank you!

We have complained about red plum/inside shopper numerous times over the past 3 or 4 years. Every time we think this problem is resolved, we wake up, as we did this morning, to find a pink bag on our front yard. We do not subscribe to the tribune, never have and never will, and have never requested the red plum/inside shopper. We have called and called to report this problem, having talked to a few different people at [protected], a Brian, and a Tim Street. The last time the problem was resolved by Brian at that phone number, it took several attempts on his part. Red plum/inside shopper will not leave us alone. Please make them stop delivering their paper to our house. We should not have to remove their litter off of our property. Our address is 3216 Raymond Ave. Brookfield, Illinois.
Sincerely,
Ed Cherven

Delivery stopped.

I would like to receive the Red Plum mailer.

I have called about receiving the mailer for several weeks, and for the last five months I have either intermittently received the mailer, or not at all. Today, March 16, 2021, my neighborhood received the Red Plum mailer, and my house was skipped over. Today was also the first time that I saw the mailer van deliver the paper, and it skipped my house.

Please resume delivery of the Red Plum mailer to my house.

Paid $815 for my mother's obituary (Kathleen Rae LaRue). Through Kerry Funeral Home.

In lieu of flowers asked for donation to specific place

When friends view the obit., there are two huge advertisements for other donation sites!

Why? My ad should not have other ADVERTISEMENTS listed therein.

I will NEVER place an as through your paper again!

Tired of being taken advantage of by you the media!

You should reimburse us for OTHER advertising

So unfortunate how people are taken advantage of these days.

Denise McAvoy

The delivery person for our area is totally unreliable! We have only the Sunday Tribune as part of our digital subscription price. Our neighbors have daily plus Sunday delivery problems. The weather is not an excuse since our LaSalle News Tribune and our US mail deliveries are made. This a very costly and frustrating to all.

We are senior citizens+ and have been forced to drive to a drop-off point that is NOT our location when the delivery person does make a run.

Is there no control of this? Kathryn
4633 E. 6th Rd.
Mendota, IL

I am very upset that you no longer publish the tv guide in your daily papers.
There are many seniors who do not subscribe to the expensive TV Guide that you offer.

It should be included in the daily paper especially for those without cable tv.
This is no time to change your paper as we are fighting this Pandemic.

I have subscribed for 56 years and am thinking of giving up your paper.

Eileen Yankee

I have repeatedly complained that while my neighbors receive their red plums, mine are nowhere to be found. I live at 9557 S. Bishop Chicago, I'm 60643.

Today every house in my block received a red plum, but mine received none. Even the empty houses received a copy. I am a handicapped senior so I can't go down the street looking for a vacant house with the red plum to take. My lawn is mowed why does this keep happening?

Hello Advertosers:

Your delivery of Red Plum coupons, ads, thrown on my lawn and the many lawns of 7600 block of South Honreare not and never were approved or signed up by me or anyone on that block!

NO one has the right to junk up personal property. Stop delivering flyers to 7615 South Honore St Chicago Illinois 60620

Terry Patrick owner

On 20 Dec 2019 an unauthorized deduction was made from my credit card for a subscription service. I alerted Chicago Tribune to this by writing to consumer services. I received a reply and was asked to provide further information. At first Jenny Lyn Oppad dealt with my query, then Jennifer Dalayon advised that the matter was referred to the Billing Dept. on 27 December 2019. As there was no further correspondence I forwarded another email on 21 January 2020, requesting an update

This is the response I received the following day :
"We are very sorry to hear that this issue remains unsolved. We understand how frustrating this has been for you. We have sent a follow up escalation to our billing department to get this addressed. We will contacted you once we received a response.

We are sorry and we appreciate your patience.

If you require further assistance, please call our customer service center at (312) 546-7900 or simply respond to this email.

Sincerely,
Jay-R Mangoltong"

This matter is more than a month overdue and though the amount deducted in not large, the fact the an unauthorized transaction is treated in this manner is really unacceptable, especially as I reside in South Africa.

I am a senior citizen that has been reading the Chicago Tribune since I was a child. My father always read it. But now, even though I pay for delivery service to my house on Sunday, I only get it half the time, if that. I use to get it daily but I had the same issues. And when I call, I get the same answer as the rest of the complaints that I have just read. And you know people, I've come to the conclusion that your really don't care one iota. How is it, people who worked there before, could preform so much better than the people that work there today. Why would the owners say they can deliver, when they can't. It seems to me to be false advertising to even put that out there. I'm so disappointed in this newspaper. I know nothing will be done, but I just had to make myself feel better by letting someone know what a crappy job their doing.

The Tribune has been delivered by carriers of the Rockford Register Star for a few years with few problems. The rr.star within the last two weeks has reorganized their carriers. A new carrier introduced himself while marking the newspaper delivery boxes - never had a marking before - but we now have a "BLUE REFLECTIVE DOT"! What this indicates, we do not know. We have gotten the Tribune everyday except for "Saturday & Sunday" the last two weeks. We call for the Tribune for redelivery, but this never happens due to our living in the country. We follow up with the Tribune and do get credit. Talking to the rr.star results in "talk to the Tribune" response. Some place there is a breakdown in communications with you (the Tribune), rr.star delivery coordinator, and the carriers. I truely feel some of the problem lays with the list of delivery addresses and the marking of the boxes where the Tribune is to be received. (Word has it, the rr.star has been in a big mess since the reorganization of their carriers and deliveries.)

My Account# is [protected]
I have not received my Sunday Paper for 2 weeks now July 4th & July 11th.
I called and did the automated process but it did nothing.
Please credit my account for those 2 days and make sure I get my Sunday paper going forward!
There are only 2 of us in this condo building that receive newspapers-myself and my neighbor who has also reached out to you.
Please resolve as I am a long time customer!
Thanks.

Hi:
I've been a tribune subscriber a long time. If I dare say, that's a lot longer than most all the tribune employees reading this complaint have been alive.
I'll start by saying i'm a white sox fan.
That alone will make most tribune employees stop reading and hit the delete button.
Here it comes!
The first thing I read every morning is the tribune sports section.
I've adjusted to the fact that the first 3 or 4 pages will have cubs information, good, bad or whatever. So I keep reading the more interesting items.
Last sunday 8/4/2019 the white sox won a baseball game that I watched in the early afternoon and enjoyed very much.
On monday morning 8/5/2019 I checked the tribune sport pages to read up on the victory but that didn't happen.
The mostly overzealous cub fans on the sports staff decided that the sox were not worthy of any type of print space in their sports section.
Isn't there some written or unwritten rule that a big named newspaper should have unbiased reporting of the news.
I don't car how biased the tribune is anywhere else in your newspaper but when you mess with the sports section it could mean war.
Does anyone in that whole building ever review what is being put out to the public.
I hate this continuous neglect of fans other than the cubs.

If possible, could we get a credit for today's missed delivery at the above rehab center?
We understand that NO papers got delivered today.
Let me know your reply at [protected]@comcast.net. THANK-YOU.

FYI: Harriet really looks forward to receiving her newspaper every day, so missing
even one day is really disappointing to her ! (WHAT HAPPENED TODAY?)

PLEASE REPLY.

On on more than one occasion I have not received my newspaper.
when I call to complain they said they would have a paper out and 2 to 4 hours.
On both occasions the paper never was delivered when promised.
When called backa lady's dated who was a supervisor by the name of Leann that I could purchase a paper from the newsstand and be credited with my account which would be extended by one or two days.
The convenience of home delivery is the reason why I subscribe to the paper I do not feel I have to go to a newsstand when the paper is not delivered to purchase a paper at a higher price .
The people on the other end of my phone call seemed to be very callous in Reading over a prepared script very poor customer service.
I enjoy reading the Chicago Tribune that's why I am complaining.
I hope this won't be a hit-or-miss delivery situation in the future because even if I switched to the Chicago Sun-Times it's the same delivery person.
I hope my complaint is being forwarded to the manager of the Home delivery service whom you are person that I called to voice my complaint would not give me his name yet you know everything about me my name phone number and address
Please respond via email so I could keep your response in my records

My Chicago Tribune delivery subscription service, in Wilmette, has been active for many years, but of late we have been experiencing unreliable delivery service. We have had at least 4 missed newspaper deliveries this year alone.

Today (7/3), we did not receive our Wednesday edition that contains the various retail sales flyers, which we rely on for discount priced items since we are Senior citizens on a limited fixed income.

After many telephone calls requesting delivery of the Wednesday newspaper, we were told that we will receive a replacement, the next day (Thursday), only to receive a different edition than the Wednesday edition which we wanted the most. This has been a very Frustrating experience, especially trying to reach someone at the Chicago Tribune office by telephone.

Last year, after many similar newspaper delivery issues, i had luckily reached a young lady, by telephone, in the subscription department by the name of Katrina who said she would help me with future newspaper delivery problems. She gave me a direct phone number, 312-506-8575, for future assistance on these issues. But every time i have called there is a busy signal. There have been times when i would call the above phone number 30 times within a 20 minute span only to receive a busy signal. It seems that there is no relief in sight, or help on having a more reliable service for the money we are paying!

Anastasios J. Vasilatos
Wilmette, IL
[protected]@yahoo.com

I've called 5 to 6 times about these red plum papers being drop at my door. Being calling since January and still get this paper thrown outside my door. I don't want these paper and I'm tired of continuing to receive them. My name is Elnora Thornton and I live at 7734 S Bishop St, Chicago, IL 60620. After calling as many times as I have and still get this red plum thrown to my door decided to issue a written complaint to the complaint board. Please stop the Red Plum from being thrown at this address: 7734 S Bishop St, Chicago, IL 60620. Thank-You
Elnora Thornton (Owner)
7734 S Bishop St
Chicago, IL [protected]

I started a 4 day subscription beginning in May. Have not received the paper 5 times! I call and am promised delivery that day or the next day. Never happened! Wanted me to stay on for just Sun. (Why would I do that when they can't deliver during the week). Their customer service is terrible! I canceled my subscription and will await my credit which is less than I feel I am entitled to but do not want to deal with them any longer!

Having delivery problems again today Sunday 5/26 did not receive the Sunday paper. I have called and talked to Nick.
This is the 3rd time I have talked to him about not getting the Sunday paper.
I got it the last 2 s undays
It seems to me that whoever is delivery the paper is not doing the job. I wanted to cancel but once again Nick assured me it would be taken care of and paper would come today. its 6pm. No paper.
If the paper cannot come by 8 am on Sundays. I want to cancel.
Seems it's a major problem getting service in this area. I'm spending money and not getting service. This has been going on since I subscribe for this service. I do not want it delivered on Mondays either.
If their is no service for this area I should have been told. yet I'm still paying this and have missed 4 papers. between it's an issue
Sincerely
Shereen kaufman