Chicme
Reviews and Complaints

ChicMe, the online fashion retailer, has been a topic of contention within the fashion community. Some customers have expressed their dissatisfaction with the quality of the clothes, while others have been more vocal about their frustrations with the company's customer service. As someone who experienced issues with ChicMe, I agree with those who have been dissatisfied with the company's practices.

Firstly, the clothes advertised on the site are nothing like the real thing. I purchased a colorful jumpsuit featured on the website and, upon arrival, discovered it was more like a potato sack than anything remotely fashionable. The material was flimsy and made of cheap nylon, nowhere near the quality advertised on their site. This wasn't the only issue with the jumpsuit, as it was also far too small despite ordering a medium size. I couldn't even pull it over my thigh, making the whole thing a complete waste of money.

As mentioned on the ChicMe website, they offer a seven-day return policy for customers who aren't satisfied with their purchase. However, when I attempted to return the jumpsuit, ChicMe demanded that I pay for the shipping costs myself and would only refund a meager 20% of my purchase price. Out of a total $52.00 purchase, they only offered to refund me $10.00 - a fraction of what I paid for a product that was falsely advertised.

Furthermore, their customer service team were unhelpful and rude when I asked for help. It took well over three weeks for the items to even arrive in the first place, leading me to believe that this is not a US-based vendor. They falsely advertise their products, and their customer service is terrible. I would strongly urge other potential customers to steer clear of ChicMe and find another online retailer to shop with.

When I placed my order on ChicMe (chicme.com) I found myself searching for an order and tracking number without having to go through the hassle of setting up a new member registration. Unfortunately, this process was both confusing and frustrating, and it seemed like I was accidentally re-ordering the same item multiple times. This experience led to my credit card company reaching out to me in order to double-check for fraudulent activity. Eventually, I managed to clarify the issue with a ChicMe representative.

On top of this, the tentative delivery date was pushed back by one week, and after searching for a phone number to call about my order status, I found the only number available had hours listed in the wee hours of the morning Pacific daylight savings time. In contrast, I've had great experiences ordering from other online department stores that make the shopping experience quick and easy, by providing me with an order and delivery tracking number as well as a delivery date that I can confirm without having to register for permanent membership.

Despite the frustrating process, I was happy with the products I ordered from ChicMe, including their great look and material as well as the affordable price. If ChicMe worked out some of these issues and offered a better online shopping experience, I would definitely consider shopping with them again.

My experience with ChicMe was disappointing, to say the least. The idea of a UK return address initially drew me to the website, as it gave me hope that I could avoid hefty shipping fees. However, as soon as I received my order, it was clear that the sizing was way off. Despite ordering a size up to achieve a comfortable, looser fit, all the items were far too small. Furthermore, the quality of the fabric was subpar, which added to my frustration.

After speaking with ChicMe customer service through WhatsApp, I was informed of the £30 return fee - almost half of what I paid for the items. To my surprise, the company offered a mere 20% refund without requesting the items be returned. Naturally, this was a disappointing amount given the poor quality of my order. Had I known the return would be coming from overseas, I wouldn't have bothered making the purchase in the first place.

But the trouble didn't end there. Locating contact information on the ChicMe website was a challenge, and when I managed to get in touch with customer service, they abruptly closed the conversation. The only way to proceed was to find an email address and request a refund that way.

In my opinion, ChicMe should make it clearer on their website that items are being shipped from the US and that only a 20% refund will be offered. Given my experience with this order, I feel compelled to inform others of my experience with the company. Although it's not something I normally do, I think prospective customers should be aware of the return policy and unsatisfactory quality before making a purchase on the site.

I recently had an experience with ChicMe while purchasing a dress for my daughter's sorority party. We made the purchase over 2 weeks before the event and were informed that the dress would be delivered within 2-5 days. We were excited to receive the dress in plenty of time for the party, but the dress did not arrive as expected. Unfortunately, we found ourselves needing to purchase another dress locally the day before the party since we had not received the dress from ChicMe. The party came and went, and we still had not received the dress. We were finally able to receive the dress 4 weeks after placing the order and 2 weeks after the party had already occurred.

As soon as we received the dress, we immediately contacted ChicMe regarding the return. We were dismayed to find out that they only accept e-mail communication, which can take an extended period of time. Furthermore, they informed us that we would also need to bear the cost of return shipping even when they did not deliver the dress in time. This was an unwelcome surprise since we had already needed to purchase a much more expensive dress locally when the ChicMe dress did not arrive on time.

When we requested to speak to a supervisor to help us with the issue, we were informed that the only number they have for contact is a Skype number. This was an alarming situation, as we could not speak with a human customer service representative over the phone.

In summary, I would not recommend purchasing anything from ChicMe. Their customer service, shipping, and return policies are severely lacking, and this experience has been frustrating and overall unpleasant. I have returned items to other companies in the past with ease and without having to bear the cost of return shipping, especially when it was the company's error. The only reason I gave ChicMe one star is because zero stars was not an option. I strongly encourage other potential buyers to save their money and shop elsewhere.

I recently made a purchase of $188.63 on ChicMe (chicme.com), where I bought two pairs of shoes and a few other items. Unfortunately, I was disappointed with my purchase as I wore one pair of shoes only once and it completely tore apart. Despite contacting customer service with the issue, their response of offering me a measly refund of $21.83 or the option of returning the item with the shipping costs on me left me dismayed, especially considering the shoes were priced at $49.00! I had bought two pairs in different colors, and I opted to return both pairs, with the shipping costs totaling $17.

After providing the tracking information for the return, I was told that a refund would be issued within 7-14 days. However, one month has now passed and I still haven't received the refund. I have multiple cards that I use, and upon following up with customer service regarding the refund, they stated that it was sent and asked me to contact my banking institution. When I requested the last four digits of the card on which the refund was sent, they couldn't provide me with the information, which seems strange to me, as they had mentioned that they had sent the refund already.

Therefore, I would like to give a fair warning to anyone thinking of purchasing from ChicMe- their shoes may be overpriced and not of the best quality. Moreover, the shoes' shipping package was dubious, as they didn't come in a proper box but were instead wrapped in plastic and placed in an envelope. Be warned that if the items fail to last beyond a couple of hours or tear, you might be offered a fraction of their cost as a refund, but the refund might not even come through. On the upside, their customer service responds fairly quickly to your queries, but, unfortunately, they don't always follow through with what they say they will do.

My recent shopping experience with ChicMe was extremely disappointing. I only received a PayPal receipt after making my purchase on chicme.com on September 4th, 2021, and did not receive any additional emails regarding my purchase. It wasn't until I received my item on September 20th that I noticed the lack of communication from their end.
I tried to reach out to their customer support via their chat feature, but it wasn't working. After 9 days of waiting, I finally decided to reach out via email on September 29th, 2021. It's worth noting that these were critical days, as they made up almost half the total time available for me to return the item. The support team finally responded to me on October 4th asking for an order number. However, I did not receive one at the time of my purchase and had to send them my PayPal receipt again.
Their response, which came a couple of days later on October 6th, was disheartening. They claimed that I had exceeded the 7-day return policy and were unable to process the return. I decided to try the online chat once again on October 7th, waiting patiently for over 45 minutes to connect with someone. However, when I tried to display my name and email address, the chat window was closed promptly, leaving me feeling frustrated and ignored.
I'm appalled by the customer service I received from ChicMe and will never use their services again. Moreover, I'd recommend using a credit card over PayPal to dispute any issues because ChicMe refuses to honor refunds even when it's due to their shortcomings.

I would strongly advise against purchasing from ChicMe (chicme.com) or any of its affiliated websites such as WhoseChic. My personal experience with this brand was extremely unpleasant and frustrating. I ordered five items and after waiting for three weeks, I had to reach out to them to inquire about the status of my order. When I did receive my package a few weeks later, only two items arrived- not the two blazers that I was most interested in. Shockingly, I had also received an email prior to this shipping notification claiming that all of the items had already been sent!

Naturally, I asked for the two missing items to be refunded so that I could recoup my money. However, they only refunded $4 while the original value of the items was $100. I had to contact them again to have the issue resolved, but it was already five months since I placed my order. When I questioned them about the last missing item, they insisted that they had sent it and refused to give me my money back. In fact, they asked me for evidence of not receiving the item, including the shipping label - this seemed unreasonable and frustrating considering the numerous blunders they had already made!

It took a week of back and forth with their uncooperative customer service team to finally receive a partial refund of only $11 (the shirt originally cost $38). In addition to their terrible customer service experience, the clothes I did receive were poorly made with various defects and issues such as arms not being the same length and sequins falling off. It's appalling that a company like them can earn money by scamming customers.

Bottom line, ChicMe is not worth your trust, time, or money. I urge you to avoid making the same mistake I did and save your hard-earned cash for a brand that deserves your support.

I have to say, I am extremely disappointed with my experience at ChicMe. While some of the items I received were actually quite nice, my overall experience was marred by their completely bogus return policy. Allow me to explain.

Their website states that you have 7 days to return your item, and that it must be tagged and bagged the same way you received it. Fair enough, right? However, in practice, they seem to do everything possible to prevent you from returning your item within that timeframe. They will give you the runaround, delaying and obfuscating until you are forced to exceed the 7 day grace period.

Then, when you do finally succeed in attempting to return your item, they will offer you a discounted coupon instead of your money back. So not only do you not get your money back, they actually want you to spend more money just to be compensated! That is unacceptable.

In my case, I went back and forth with them for almost a week before they finally agreed to refund me if I paid for shipping. This seems reasonable enough, until you realize that they claimed shipping was too expensive to send a return label! Come on - are you seriously telling me that it's more expensive for you to send me a label than it is for me to send an entire package back to you?! That just doesn't add up.

Anyway, I went to USPS, put the order in a flat rate box, and received a receipt with the tracking number. I sent them proof of this, assuming the matter was resolved. But no - they then told me that unfortunately, they could not refund my money because the receipt did not have a weight on it. Apparently, there was no way to track the package without a weight. Huh? I find it incredibly suspicious that they would be unable to track a package with a tracking number and a weightless receipt. It almost feels like fraud to me.

Needless to say, I will never spend my money with ChicMe again. It's a shame, because I do genuinely like some of their clothing items. But their business practices are just too shady for me to trust them. I hope that my experience will serve as a warning to others who are considering shopping there.

Oh, and if you're wondering whether I have any evidence of our conversations, rest assured that I do. I have everything in writing, so I can prove beyond a doubt that they are responsible for this terrible experience.

As a frequent online shopper, I was excited to try out the brand ChicMe for the first time. However, after my experience with their website, I don't think I'll be shopping with them again. While browsing their site, I noticed that all of the photos seemed to be of random people who don't model for them, which gave me pause. But I decided to give them the benefit of the doubt and purchased a pair of black heels for $30.24.

A month later, the shoes finally arrived, but I was disappointed to see that the inside strap was already peeling off. I immediately contacted their customer service and sent them some photos of the shoes. Over the course of the next six days, we exchanged a whopping 11 emails. Their first offer was to give me 40% off my next order and ask me to resell the defective shoes. I declined, informing them that I would never shop with them again and would not pass on defective merchandise to anyone else.

Next, they said I could return the shoes, but I would have to pay for the shipping fee to China myself. Considering that it would cost almost as much as I paid for the shoes, I was not impressed. I told them that they should pay for the shipping, at the very least. Instead, they offered me a 20% refund of the purchase price. Given the amount of back-and-forth we had already gone through, I accepted this offer, thinking that I would receive a refund of $24.19.

However, when I asked them to confirm, I was shocked to learn that they were only refunding me $6.48. At this point, I was beyond frustrated and wanted nothing more to do with the situation. I considered simply throwing the shoes away and forgetting the whole ordeal.

In the end, I learned a valuable lesson about the importance of checking online reviews before making a purchase. From now on, I will stick to reliable brands like Fashion Nova and do my research before spending my hard-earned money.

I ordered two separate purchases from ChicMe on April 25th 2023 for 103.00$and April 27th 2023 for 122.00 I only received one item from them and then that one item came defective. I been asking them for my refund for the rest of the purchases and they wont refund me. I made a complaint with PayPal and they still haven't resolved my dilemma. Their continuously sending me emails saying they won't refund me unless i drop the complaint with PayPal. Im not doing that they know they never sent my items I want my refund and why should I have to drop anything to get my money. And I filed the complaint cause its been over a month and i haven't received no refund nor no product. I no longer want the product I want my refund..

On Feb 6/23 I purchased some merchandise from chicme. After a few months I still haven't received my package. I reached out to checme on on April 11th With concerns I'm not receiving my package it's I gotta email back from them telling me that my address was unknown which that's not true. I was also told to contact my local Post Office. I then went to my Post Office and I was told that my package was returned to sender, I then sent the 2nd email to check me Letting them know that my Post Office did not have the package it was returned to sender. In return I got another email from chicme telling me it was at the post office. I then went back to the post office. They checked for over an hour and informed me that it was returned to sender. I then made a 3rd email to chicme. They relpied back with the same email satung my package was at the post office and left a number. I caked and was informed that it was returned to sender. I sent a 4th email as d at this time chicme never replied back. Never offered a salutation or even offered a refund. How do I report then to the bbb. I just want my money back.

I placed an order on March 4, 2023 and as of today May 24, 2023 I have not received the package. I was given the wrong tracking number which showed package delivered to an address in Illinois. I reside in Michigan and ChicMe refuses to give me my $55 refund nor will they resend the package. They have asked me to do three different homework assignments to track my package which was not my job. Still nothing. Do not order from this company if you value your hard earned money.

Since May 15th I have been trying to return my order. They keep offering me partical refund. Started at 10% now we’re at 30% and keep the items.

I want to rerun all items and receive a full refund. One week later and we’ve gotten no where. Still going back and forth. Some days they don’t even respond.

What a SCAM I wish there was a class act suit to receive a full refund.

****unprofessional***

I have requested a full refund and the address to mail back the items, because the clothes doesn’t fit. They just keep offering me a low percentage of a refund and for me to keep the items. I don’t want to keep it if it doesn’t fit! I just want my 100% refund. I’m getting really frustrated and annoyed with the low offers. Please just refund me!

I ordered 2 shirts. It took almost a month to receive the order despite emailing them several times. When received, one of the shirts were too small. I immediately asked for a return and refund. First, they offered 10% and keep the shirt. I declined reminding them it doesn't fit. Then they offered 30% and keep the shirt. I declined stating I wanted my money back. Then I was told the return period expired May 6th. Despite them emailing me on May 7th the 30% offer. Now I am out of money with a shirt that I can't even wear.

This has been a nightmare for me. I ordered a top, dress, and shoes. Ordered in my size. The shoes are way too small. The other 2 are cheaply made and don't fit. I contacted them to return abs started getting a run around. Offering a percentage of what I paid to keep the items. I don't want items that don't fit me. Finally I got a return address but of course at MY expense. So I mailed the items back to that address for $12.00. I sent them the tracking and receipt that I sent it back. Now I'm being told if I don't send the weight of the package I got nothing. No money back, out shipping, and no items. I can't believe people do business like this. I order online a lot. I work too much so it's convenient. And I never had this many issues. Never again. I can't afford to just give money away.

I ordered 2 jumpsuits, inpaid 7.00 delivery so my order came up to 45.00 ish. Once recieved the order is not how it seems they are seethrew and one is too big and 1 is 2 small nothing like the photos on the site. However i have had to try get a return and they are telling me i have to spend more money now returning the items. They also told me to keep them and they will give me 5 or 10 per cent off my next order instead, why would i wamt to keep items that dont fit.

Ordered close to 200.00 worth of summer clothes. The charge went through and then a week or so later, I got an email asking for a picture of my credit card, a bank statement AND a photo of my drivers license! Unreal! Why would I send that type of personal info to a Chinese company? Wish I could give zero stars. Never in my life have I been asked for that!

This company has a 30 day return policy and I am trying to return two outfits that were too small They do not want to give me a full refund. They want to give me 10%. This is unacceptable. I want a full refund. I have not use their product because it is useless to me. my order was placed on April 8. I received the product on April 21 2023 and file for a return on April 22, 2023 my order number is [protected]

I ordered shoes from chicme

.both pairs same day items were shipped off March 17th

2023. The tracking # was the same for both items sf [protected]. The order #.for.items01011539706,[protected]. I received an email April 12th 2023 with tracking # sf604356806 stating a pair was delivered. Did t receive them, I went to the post office was told this wasn't their tracking # I informed vip chicme support and support chicme via email to inform them about the issue. April 14th I received another email with a different tracking number stating the other pair was delivered however, the tracking # different 9261290241057754353183699. I went back to the post office and this trackin# was valid, they tracked it and stated verbally and on a receipt the item with this number was delivered March 24th. I sent all the information and correspondence regarding this issue. Was told to file a complaint with the post office and I will be compensated. I did just that, and sent that information via email. I haven't heard anything regarding my shoes. I don't won't any money justy shoes.