Chrysler
Reviews and Complaints

I have never written any reviews before and this is my first one ever because I can't describe or tell how highly disappointed and pissed I am. The WORST experience I have ever had in my ENTIRE LIFE. I brought my Chrysler crossfire to McGovern Chrysler Jeep Dodge Ram, 777 Washington St, Newton, MA 02460 because one day I sat into my car and couldn't start it. It was identified by as I though "professionals" as SKREEM (Sentry Key Remote Entry Module) module failure. I was happy with that since Chrysler dealership told me that replacing this module will fix the issue with the car. In a couple of days, I got a call from Eddie (one of the workers) and was told that it is fixed, fully tested and fully functional. I was so happy and came to pick it up the same day in the evening paying ~$950 for this repair (which I think way too much). But my happiness was very very short. I was able to start my car and was so happy to be on the road again. However, when I drove the car to my garage I found out so MANY failures of the car systems once Chrysler "professionals" touched it. I discovered that my key fob doesn't lock the doors anymore (it means I can't park it anywhere since I can't close my car anymore). The switch that controls tailgate was not working anymore and some other functions like rear window defroster option and etc. I brought my car back to the dealership the same day (Wednesday) hoping they will fix all the mess they caused. Here where my nightmare began. On Friday Eddie called me asking in a rude way to come and pick up my car and bring it back on Monday because a little bit of snow was coming on the weekend and they don't have space for my car on the WHOLE dealership property. I was like WHAT? I didn't speak to Eddie after that because I truly believe it's not the way you should treat any customer anywhere. Here what happened next. In the middle of the week I received a call from Assistant Service Manger Anthony Tibbet (he is a nice guy btw) saying that key fob issue is now a BCM (body control module) related and this module cost is $1400 that I have to pay if I want my car working properly again. Regarding tailgate I was told it's a motor failure that moves it up and down and the price for this motor is $2500 (If we sum up everything it could be a decent down payment for a new car 😊). However, I discovered that tailgate is actually goes up automatically once the car reaches speed of 65mph that puts a big question on the motor issue. The end of the story is that I paid $950 and my car starts but I got so many other issues after Chrysler "professionals" that I will end up paying the price of the whole car. It is obvious to me and anybody else that McGovern Chrysler Jeep Dodge Ram cause all this but they are telling me it's completely unrelated to what they did. I really believe that they are not professionals very irresponsible and I don't trust them anymore. Customer service is really really bad and I will never trust them to work on my car anymore. On top of all this once I came to pick up my still "broken" car I found they scratched bumper on my car probably moving it around. I don't want to see that place again and will avoid driving nearby once I fix my car somewhere else. PLEASE STAY AWAY from that place because the situation I am in now is not fun at all. P.S. and of course they refused to give me the money I paid back.

On 12/20/17 I called Chrysler at [protected] about my GPS not working at all. They replaced my radio and GPS on 04/09/2014 as it was faulty. Since that time the GPS would periodically not work. It would come up with "Guidance by Garmin." this would happen about every 4-6 weeks. I called the dealership and the lady said it was probably because garmin was updating it. I assumed she asked a tech as she put me on hold and came back. I assumed this was true. It did do this every so often as mentioned above. About one yr ago it became more frequent but would come back the next day. then it got to the problem where it continually said Guidance by Garmin. I took it back and he said he fixed it and updated it. As soon as I got back in the car it came up guidance by garmin. He drove it around the lot and came back and said it was working. Then I left and the next time I got in the car it wasn't working again. Then it would work off and on and would seem to keep doing this but much more frequent. Then it quit working all together and the screen was blank. After taking it back to Riverside Chrysler they said the radio was bad and would cost $1665.80 to replace it. They gave me Chyrsler's customer care number and I called. I was told because the car had 57, 000 miles on it there was nothing they would do. She then asked it I had any receipts that I paid for anything. I didn't as I assumed it was as they had originally told me that garmin was updating. I guess I should have done something but I assumed this is what was going on until it got much more frequent and then quit altogether. I feel the thing that bothers me the most is that the lady was more or less saying I was lying. She was very nice about it though. I was in business for 42 yrs and would never have done this but you are big business and don't give the benefit of doubt that the person is telling you the whole truth. The two girls that were there originally were very beneficial but I don't remember which one it was and they are no longer there and they may not remember anyways. I have always bought new cars and were GM vehicles. My wife's dad had a town and country yrs ago and said he liked it so I thought I would try. After this I don't think I will again. If you are interested the vehicle number is-2C4RC1CG3DR691789. The lady I talked to at Chrysler also said I should ask the dealership if they had any goodwill and I don't know why but they had already told me they didn't have any. The sad this is the gentleman we bought the car from was very good and didn't try to high pressure us as we had gone up there before and left due to high pressure. Have a great Christmas

Bought a 2017 Jeep Cherokee Latitude with the Navigation ready radio and had the software installed. Was told it was the same as the factory installed navigation. It's not. It has a 5 step address input system that takes up to 3 minutes instead of a one step, longer routes, missing roads, no traffic alert, not accurate with destination time, so zoomed in you cannot see the next turn, is black and white with poor graphics, landmarks not updated, cost $600 for software that cannot be removed. It does not WORK. To make matters worse, unless you disconnect your phone from the car blue tooth, you can't use your phone navigation either. Chrysler customer service will not listen or return calls to me or the Dealer. The navigation system in my 2007 Infiniti functioned better.

We bought a 2015 Chrysler 200 today and had some technical trouble while driving the car home. All at once, the automation technology (lane assist, cruise assist etc) went offline and the vehicle displayed about a half dozen maintainence warnings.

We called [protected], the Chrysler customer service line, to determine if these warnings necessitated stopping the vehicle but we were told by Jamie that "They are not mechanics and that we would have to call the dealership."

I'm not really sure what function a Chrysler customer service line serves, if not to field technical questions about the newest whiz bang technology in a newly purchased Chrysler.

The dealer is closed now, and we have several hundred more miles to drive. This is less than ideal.

I purchased a vehicle or so i thought on Sept 28th 2017 and signed all the papers and after taking the car home and driving it for 5 weeks i get a message saying the contract got returned due to missing paperwork to which i had been in contact with the dealership and also Chrysler Capital who was funding my deal ...so needless to say i went in to try and get my deposit back and was told by Iron Gastelum that per Jody Sedillo the car needed to be returned by 6 pm or they were reporting it stolen .I gave the dealership a check for and additional 700 dollars and they said they can hold it for 3 weeks well after a week and a half they put that check through and made me almost 850 dollars negative due to all the 35 dollar fees for overdraft ...So then today 11/7/17 i got a text from one of the managers named Brian Pashia and it said I talked to Jody she said because they didnt charge me restocking fees or mileage which they could have that they refunded my full 1000 dollar deposit that they would not refund the additional fees ..oh also the Finance guy named Pedro had the nerve to say to me its not my fault your credit is screwed up ...

I bought a 2013 Chrysler in 2015 and I had to take it in which it was still covered under warranty about the leather coming off the door. I paid cash for this car and bought an extended warranty through Honda of Decatur, Alabama. I have never used the extended warranty. This car has only 43, 000 miles on it. Now that constant complaint from other owning the same car the air antuater door makes a loud clanking noise in the dash. This is a mess of a car. I'm a senior and not happy at all and I am going to let everybody know about this. You have numerous complaints about this same matter. The noise is awful. The car won't even be on and it still does it. I feel I should be compensated because I called the warranty people and I paid a lot extra and this part isn't covered. Plus this car has a recall on it to that has got to be fixed. I am retired and on a limited income and I thought I was getting a good car but it is crap!It is a crying shame that this is not covered by Chrysler when bunches of your cars are doing the same thing because I have read all the complaints. I want a response because I am going to make this known on Social Media!It just started doing it just right after the factory warranty was out. I feel I need compensation so I can get this fixed since the extended warranty doesn't cover that part. Our Chrysler dealership is Champion Chrysler of Decatur, Alabama. My sister from Birmingham said it was awful and something should be done about it. A car with just a very few miles doing this mess!The description of what I want done is it to be fixed by Chrysler of Decatur, Alabama because that is what Honda refers repairs to. So I expect a response on this problem now and not later.

Debbie Crowell
1114 11th Avenue S E
Decatur, Alabama 35601 phone number [protected] email [protected]@yahoo.com

On the 23rd of August 2017, I took my truck in for a recall on the left rear axle at the scheduled time for the appointment. I called later in the day around 2:00pm and was told they couldn't get to it and it would be the following day. They provided a rental car but I needed my sunglasses out of the truck, so I drove around only to find my truck, backed halfway into the service bay with a young employee placing used and new tires and rims in the bed of my truck. All the windows were down and the vehicle was unlocked. I brought it to the attention of the service manage and the General Manager of the Dealership. The service manager stated he did not know they were using my truck. I showed a picture of my truck to the General Manager and he asked if that was my truck and I said yes. He said he would handle it. I got a call from the Service Manager about 40 minutes later apologizing. I picked my truck up on the 24th of August 2017 and was told the repair work was complete and that they also "washed my truck". It took me two times through a car was to get the tire wet they had put on my tires off the sides of my black truck.

Two weeks later, the rear of the vehicle begins to make popping sounds so I take it to my local dealer on the 18th of September 2017. I couldn't leave it due to no rental cars available and the dealer had no loaners to give me a car. I had to be in DeFuniak Springs, Florida the following morning at 8:30am.

Can't trust anyone these days!

I took my 2013 dodge ram in to mac haik dodge in temple, tx. On July 29TH 2017 for a Safety Recall T25. Shortly after getting it back my screen with ac, radio, phone etc went dark. Took it in on August 21 2017 and was informed it would have to be ordered. Have been talking to Rick Powers. He advised that it would be a refurbished unit ordered from a third party. This part is covered under warranty I am wandering why Chrysler cant provide an OEM part. The part has been on bickered. Talked to Rick today, he was going to check on the part and get back with me still haven't heard anything. Tried calling but went to voicemail. Any help would be appreciated.

Lenord Troxel
Belton, Tx.
[protected]@mygrande.net

Greetings!

Below is a letter that I sent to Jeep Manufacturer. Please read and respond.

June 28, 2017
Attention: Jeep Manufacturer
Below is the letter that I sent to the Thornton Road dealership, in regards to my Jeep, Cherokee that I purchased new in October 2016. I am asking that you respond no later than 10 days from the date listed above. I will take further action if my issue is not resolved. Please read the letter below, that I sent to the dealership that has made attempts to repair my vehicle.
The purpose of this letter, is to inform you with my issue that I have been having, that I noticed after a month of purchasing my new vehicle.
My name is Mia Farrow. I bought a new 2017 Jeep, Cherokee in October 2016 from Chrysler, Jeep, Dodge, Ram, located on Thornton Road. The issue that I have been having with my vehicle is that, whenever I take my foot off the gas pedal, the vehicle will sometimes jerk. I noticed this issue a month after I purchased my vehicle. However, I figured after a period of time, the jerking would stop. But, it increased and started occurring more frequently. I have taken my vehicle in for repairs in regard to this issue since around January 2017. The only report that I have received from the service department is for April 29, 2017 that states my present issue. However, the service advisor's have been aware of my issue prior to that and I have requested that the mechanics resolve my complaint.
I have been told that I needed a Flash and that the issue was resolved by the service advisor. However, each time that I have had other services performed on my vehicle, such as the oil change and tire rotation, I have requested for the mechanic to double check my issue because it is still not resolved. The response I have previously received from the service advisor's was that nothing was wrong. I asked for my receipt a few times and I was given an excuse for why I could not receive it, such as “it wasn't ready” or that I could just receive my receipt during my next visit. I did not think much of it, because I thought it was being properly documented.
Today on June 27, 2017, I went to the dealership around 10am in regards to me getting an oil change and tire rotation. I also informed the service adviser that I was still having the same issue with my vehicle “jerking” and he told me that the mechanic would inspect my issue again. About a couple hours later, the service adviser told me that the work was completed. I asked him for my receipts from my previous visits and I was given receipts, by another service adviser, and on the receipts the services in regards to the jerking was not properly documented because it was not listed at all. I explained to him that I had previously come in for services that should have included my complaint at least three other times. He told me that there was nothing that he could do, since there was nothing in the system that showed that. I was also told by this service adviser, that he was not going to document that my vehicle was inspected for my complaint on today. He said that the mechanic did not check it, although the other service adviser told me that the mechanic would. He also stated that other customers have also had the same complaint and he made it seem like because I had extended warranty I should not really worry about the issue because it would be covered. This sounds like a defect and whether I have warranty or not, this is an issue that can possibly lead to something more serious than jerking, which definitely should not exist, considering that this vehicle was purchased new.
I am requesting that the receipts be documented properly according to the services that I requested and sent to the address above or emailed. I am also asking that my vehicle be properly repaired. Or if it is not repairable, I am asking for another new vehicle that is of the same year, model and make. Please address my issue ASAP or I will take further action. Thank you for your time!

On 6/30/2017 I was told that after the service manager and the shop forman test drove my vehicle they both detected the jerk. I was told by the service manger to bring my car back on July 5, in which I did. On that day I was told that nothing was wrong by Chris the service advisor. I was also mislead by the service manger into thinking that he would be honest and repair my vehicle since he detected my issue as well.

I am requesting that repairs be performed on my vehicle or I receive a new vehicle. I also have two receipts for 6/30 the states the shop forman and service manager stating that they have detected the problem twice and the one on July 5, that states there is no problem with my vehicle after my vehicle was in the shop for no more than 5 minutes. I was unable to attach, but you should be able to view in the system.

The service manager and the service advisors actions are unethical and unprofessional. I would like to resolve this without involving a attorney. Please address my concern asap. I can be reached by phone but preferably by email. Thank you

Really pissed. At the end of July I took my Dodge 350 to FOrt Walton Beach, Fl Lee Dodge dealership because transmission was stuck in 3rd gear. They installed new sensors, solenoids and a new power control module (computer). Cost $2300. Two weeks ago and less than 1000 miles the truck became stuck in 3rd gear again. I took it back and same dealership service Dept said I needed a new transmission because oil pan had metal in it indicating torque converter had come apart. Estimated cost $6000+. They accepted no responsibility for previous work for exact same issue. I declined their offer (have to admit I am not proud of my choice of words). 😡😡😡

Took the truck to Tony Bigot's Transmission (FWB) and after running diagnostics they identified a bad ground cable. Oil pan was pulled and no metal was found. Changed fluids to synthetic. Truck fixed $250.

Lee Chrysler Dodge dealership in Fort Walton Beach, Fl is a complete SCAM. They sold me parts I did not need and never fixed the truck. 😡😡😡

had two consecutive horrible experiences with this dealership. After the first one I said to myself the car was fixed no harm done, but after the second horrible experience I decided to write this review. I brought my Dodge Dart in because the transmission was malfunction while driving and the car could not go anywhere . I had to turn the car off then on to work again. That happened to me once at the George Washington bridge. To make the story short. I drove the car to service 7 am on a Monday. The associate (Dani) took care of the papers and told me that the diagnosis will take the whole day and by the end of the day he will let me know. I called at the end of the day and (Dani) mentioned that they need another day of diagnosis. I sad fine. The second day I called and (Dani) mentioned that they have put an order on a part and should be IN the next day. I said OK. I called the third day to see if the part came in, Dani mentioned . yes the part is here but will start working on the car and should be done by noon the next day. I called at 2 pm and dani said that they put the part in but they have not put the car together yet. should be done tomorrow. I called the next day (Dani ) was on vacation and the service people told that the car is not ready because they have not got the part yet.. I start raised my voice for the lies they been telling me and after demanding talking to someone the assistance manager says they can provide me with a car. They should have done that from the first day but they did not tell me. At that point it took two more day to complete the work. I took my car back.A week later the same problem returned to the car with one addition problem. I took the car back. and asked immediately for a car because it it the same problem ( Dani refused and sad that happened after two days after diagnostics of the car) I said it is the same xxxx problem. They I wanted to talk to the manager. they mentioned that the manager comes at 8:30 pm (I was there at 7) I will wait. . When the manage came i told him the story but he asked me if i purchased the car form his dealer ship. I said no he was reluctant but told them to put me in a car. They gave a 200 Chrysler. The second day of having the car, the dealer ship called and asked me if i can return the car because they have a recall on it. I knew it xxxxxxxxx and need their intent. they down graded the card for me. That was insulting because there are no recall son that car. Do not get fooled by this dealership.
There president and vice president have commercial with an 800 # to call them if there a complain abd guess what no answer or a replies to the messages you leave

I Purchased a 2011 ford edge on April 8th 2016.The first day I picked up the vehicle the sunroof would not close they told me this may be cause it was cold outside. On the way home there were more issues there was a warning regarding the back door saying that it was open and when I reversed the back up sensors did not work. I called the dealership and they fixed those problems ASAP. About 2 weeks later the front door safety switch began to malfunction just like the rear door did when I called them they asked me if I had purchased the extended warranty. I responded by saying this should be there problem as it was a safety related issue after some back and forth they agreed to fix it. There was also some burning smell coming from the vehicle in which they said they could not find anything wrong. Now on Friday May 27 2016 I was driving home from work when my breaks began to cut in and out some times the break peddle was so hard I couldn't even push it. Thankfully I was close to a auto mechanic shop and asked the guy to look at it for me. At this time he told me the master cylinder was done after further inspection he found that the break fluid reservoir had power steering fluid or engine oil in it rather than break fluid. I have asked the manager at the dealership how they certify and safety this vehicle and he can not and will not answer this question. Now the vehicle will have to undergo a serious repair and I am not even sure these mechanics are qualified to do the work. AT this point I don't even know if I want the truck back as it is so unsafe, I do not want to risk my family safety. At this point it would even be nice if they were return my call in which I have left messages. I would like if they could offer me another vehicle in which I have paid for, that is safe preferably the same make and model. Or in worst case scenario a full refund.

I took my 2004 Ram truck to Jeff Wyler Eastgate for the airbag recall replacement per the notice received from FCA. My problem with the service agreement is that for Jeff Wyler service personnel to work on my truck I must sign a contract that completely releases the dealership from any and all liability on my truck, including my personal property. During the ensuing conversation with the service writer it was agreed that they could run my truck into the building and they would not be responsible for the damages. MY LOSS! If someone stole the tools from my truck it would be my loss! If they test drove my truck and blew the engine it would be my loss. Obviously, I would not sign the service agreement and the required recall work has not been done. In my humble opinion, only a fool would have any service work done by this dealership. Why would anyone allow them to potentially destroy their vehicle and not be responsible?

I went to Maple Ridge Chrysler - MRC because I was told that they were a good company, well I was wrong. I bought a new Dodge Journey 4 cyl, assured by not only the salesman but the sales manager that it was a good car economical on gas, boy did I get took. I do 80 percent highway not rush hour and 20 percent city I can't get any better then 10.1L/100km. I have complained about bad shifting since the day I got it, now I have an irratic idle. Brake pedal goes all the way to the floor when sitting at a light. I have addressed this several times with the dealership only to be told they can't find anything wrong, when a master mechanic old school tells me the issue is vacuum related, when I tell the service writer this he says a check engine light will come one if it is, I am sorry I was in the automotive industry for over 10 years and know that that is not true. I have had 2 recalls since I bought it, both rather disconcerting both could have caused accidents one the car could have caught fire the other was a braking issue.
When the sales department decided to help they offered get me into a new car a Dodge Caravan for more money and to give me $15, 000 for a car that I just paid $30K for not even 6 months prior do they think I am stupid. I want Chrysler to force them to buy this piece of garbage back and I will be on my way. I am so done. I got railroaded it seems I told them when I got the car how much I could pay 400 a month maximum, they set everything up, they said take the car home with you, I did this was a Saturday, Monday I don't here anything, Tuesday it appears that there is a problem with the financing, I go back, I am told I can't have the extended warranty, the undercoating and sealant package, the tire warranty or the insurance included in my financing and that my interest will be higher which makes no sense I got the same interest as someone buying a use car, my brother has excellent credit and it was being financed under his name. Not only that the payments are 100 more then what I stated but I was caught between the rock and a hard place. I have never been so disillusioned by a company in my whole life. I will never buy a Dodge again nor will I ever deal with MRC once this is resolved, they are crooks, the cost for just an oil change is ludicrous

On 01/15/2016 the service adviser at my local dealership told me that my the ignition switch on my 2010 Dodge Journey needed to be replaced at a cost of $410.00 plus tax. He also stated that the problem was the same as the one that Chrysler has a recall in for but that my vehicle does not qualify for a recall repair. Same part, same problem. I would like Chrysler to stand behind their product and repair the faulty switch at their expense not mine.

I took my pacifica in for routine maintenance and upon picking up my car, I was told that my engine craddle or subframe is so corroded that it is unsafe for me & my family to drive it. I have a 2800.00 repair bill and chrysler's response, "nothing we can do. Have a nice day". Not acceptable! Shame on you chrysler!

When I went to a local garage for an oil change, I was told by the mechanic that the van would no longer pass inspection. I told him by all appearances that the Pacifica looked in great condition although I had an front end alignment that had not held and caused two new tires to wear out prematurely. He then proceeded to point out the the front frame that cradles the engine was rusted and cracked. That allowed the frame to flex and could lead to the engine falling out and would probably take the steering with it. He proceeded to the rear and showed me the same amount of rust and cracked metal. He also said the rocker panel on the passenger side was gone. We both concluded it was unsafe to drive. After some research on the internet I found similar examples from 2004 through 2006. As the car was in good shape, we decided to replace the frames. The only other option was scrape value as Chrysler apparently knew of the problem so trade value was almost as worthless as scrap. I found frames from down south that had not been effected by road salt and had not rusted. Anyway $3000 later, I was back on the rode. We replaced the front and rear frames, inner and outer rocker panels on both sides, all tires that had been ruined by the front end flexing, and an assortment of front and rear end parts that go with the change overs. The K frames are made of pressed steel and do not have proper drainage points. The frames also lacked proper protection from the salt that is put on our roads to aid snow removal. Chrysler of Canada should have known this and offered a replacement for the frames. This would have occurred even sooner as we live in central Maine but for the last two years, we spent the worst part of the winters in sunny Florida!

I am amazed that this place is still in business. First, the sales experience: we were looking for a car for our teenage daughter. Found a 2014 charger at this dealership. Of note, not one of the vulture like sales persons knew anything appreciable about the car or its operations. They were however very concerned with making sure they were seen talking to us to get a part of the commission on the sale. Then the classic bait and switch (Read that as deceptive trade practices under the texas business and commerce code) in that at the last minute, knowing that we were planning a timed surprise gift of the car to our daughter, they jacked up the price almost 2k for unwanted "dealer add-ons" despite the fact that we had agreed on an "out the door" price. Second, service: my wife made an appointment to get the windows tinted, adjust the nitrogen filled tires, and a minor fix to the tailpipe (Replace bracket). My wife shows up on time but was told she was not on the schedule. She was told she would have to wait 4 hours in order to squeeze her in despite having an appointment and also that they did not have the bracket on hand. She rescheduled. Returned at the new date and time. She waited in the grimy and cramped waiting area. After four hours, someone noticed that the car had not even been moved! All of the staff blamed each other (It was "fleet's" fault; it was "service's" fault; it was a "we owe" issue, etc. ). Finally after an astonishing six hours, she got the car. I checked the tires when she got home. They had 45 - 47 psi! They tried to tell my wife it was because it was hot outside and they expanded. Nonsense! The main reason to have nitrogen is the absence of fluctuation of tire pressures due to changes in weather.In other words, the psi does not significantly vary like ordinary air. I called the service guy who admitted that he just topped them off with regular air just to get my wife out of there. He also apologized for lying to my wife when he said that the high psi was no big deal as the tires were rated to comfortably run at 42 psi. This is a lie. I inspected the tires which were rated at a maximum of 42 psi (Recall they put 45-47 in the tires). This is a safety issue indeed. I asked if he would feel comfortable as a dad with his daughter's safety driving the car in dallas fort worth traffic with such overly inflated tires... He did apologize and said to just come back (20miles away) and they would drain them and fill them with nitrogen. That was 4 weeks ago. I took time off work and went over there and waited. They brought the car back and said sorry but they were out of nitrogen. Each time I try to call, I get put on hold and many times, hung up on. Nobody and answer simple questions like "do you have nitrogen"? We have been absolutely amazed at the lack of attention to detail, the complete absence of customer care and the sheer incompetence of this dealership. I have tried many times to reach out to the service manager, mr. Eric sanchez, as well to mr. Chase cooley (Whom I met during the sales phase) , to discuss the above and a myriad of other troubles with this dealership. I just want to let them know just how bad this place is being run. Not one time has anyone bothered to call me back. Not once despite many calls to them. The take away? From my perspective, they just do not care once they get your money. I do not want anything for free as a concession for the dismal performance of their sales and service departments. I simply wanted to draw their attention to the problems because if they do not know, they can't fix it. They just do not seem to care. Perhaps this posting and the many others I plan to post will get their attention so that they can fix the problems. At very least, all potential buyers will go into a business relationship with both eyes open after reading this and the many other complaint posts about this clay cooley dodge dealership.

Stay away from these people, they are heartless, horrible, greedy, despicable human beings.I don't know how they sleep at night!

I bought a 2015 Fiat 500 from Fiat of Ontario. Chrysler Capital financed the car at 19% interest and charged me a $900 "Bank fee." There were problems with the Fiat that could not be fixed so the dealership who also sells Jeeps told me to bring the car back and they would give me back everything I paid for it and put me in another car. This time Chrysler Capital charged me a $1, 200 "Bank fee" and 21.5% interest. When I questioned the interest rate increase CC told me that it is the dealership that "chooses" the rate, when I questioned the dealership they showed me the form from CC that clearly showed the 21.5% percent interest rate, so CC lied to me.

When I bought the Jeep, I was asked by the dealership to purchase an extended warranty contract so they could break even on the deal. So I did, after having been told that after 30 days I could cancel it and get the $2, 100 back as a refund, back to me. Well, that wasn't true, I am dealing with the dealership on that as we speak, however, I requested that CC credit my account payments with the $2K, they refused. So, after charging me $2, 100 in "Bank fees" and a 21.5% interest rate, they refused to do what I asked them to do.

It is clear to me that they have no interest in keeping me even remotely happy, there is no lever of acceptable customer service in any of this, and they are horrible, heartless, greedy people, and are the poster child for what is wrong with "capitalism" in this country.

There was a day...but no more, and I HATE these people.My advice, stay away!