Chrysler
Reviews and Complaints

I purchased my Jeep Wrangler JL from Hemet Jeep about 2 months ago. While washing my vehicle I noticed the paint started pealing off. I took the Jeep back to Hemet and they informed me that it would be covered under warranty but that I had to take it to a dealership with a body shop. They referred me to Lake Elsinore Jeep. When I arrived I explained my situation to the service person. They then called Al Rodriguez the service manager. He came over and looked for about 2 seconds and accused me of scratching the paint off. I informed him that I did not and he said that he was not going to fix the problem and that I had to leave. I asked for his manager and he said he would take a picture and send it to corporate. I received a call today from corporate stating that Al informed them that the scratches were caused by me. There are no scratches in the vehicle the area below the paint has no signs of damage the paint is simply coming off due to a bad paint job on this one part from the factory. Corporate is now escalating this claim. Based on my experience I would not recommend going to this location for repairs, or purchasing the new Jeep JL as there is an issue with the paint. This service department was very unprofessional and I will not recommend this dealership, this service department, or the purchase of a Jeep to anyone until this issue is resolved.

In June, 2018, the bracket that holds the steering arm to the frame, on the passenger side, completely disconnected while crossing a major intersection. The frame was rusted through forward of the front right a-frame where the steering arm connects on the passengers side. I lost control of the truck and am blessed I didn't hit anyone or thing. It appears the A/C condensate drains directly onto the frame above the rusted portion of frame. 15 years is not supposed to be to old for a well maintained vehicle. The frame is not repairable.

Jeep Wrangler has radios that go defective in several years. Dealership manager even said so. Chrysler is aparentley putting a product out there that they know has problems yet don't compensate their customers when the radio breaks. Terrible service and response to a known problem. I bring my vehicle to the dealership and report that the radio is not working and I am charged 60 dollars for them to tell me the radio is broken.

On June 2/2018 I took my son to the Bolton Chrysler dealer.
He saw a truck on line and he wanted to purchase it. it was listed for around $12/k.
my son who is in the army has been saving all his money to purchase his first pick up truck. We talked him into a Chrysler seance husband and I are Chrysler buyers. I just purchased my 4th Chrysler Jeep Cherokee. and my husband has only ever bought Rams. He is on his 3rd Ram,
We have never purchased used, but my son was buying a used one since he did not want a payment.
We get there and Chris shows us a truck, my sons takes a ride, comes back does not like it, tells Chris he really wants the one on the web that he saw. Chris says that you cant test drive it because it needs power steering. and told us that he would get it fixed and have it ready the following Friday(July 6th) to test drive. he asked us for a deposit of $2500, witch i put on my credit card, and he said that if he was not happy with the truck, that we would get our deposit back.
Friday came no call, I called him and he said it will be ready after 5 pm,
6 pm came no call My husband called and they said it will be ready Monday morning, it was ready around 5 pm after my husband called all day with no call back till 5 pm.
My son took it for a test drive and said the steering wheel was hard to turn, was not happy, the air conditioning did not work, Chris then said he will get it looked at, It should be ready by Tues afternoon.
That was today Tues July 10th, no call my Husband called them at 12/pm no answers to if it was ready, called back at 1 pm, no answer if it was ready, only when he called back at 5 pm and told Chris that he is buying another truck, did he take his call.
I just got home from work (11:30 pm) to find out what happened.
To get answers my husband told him he going with another car, and Chris started yelling at him on the phone, my husband could not believe the service this dealer ship was giving us, my husband had to tell him to shut up and stop yelling at him, Chris then said the truck will be ready tomorrow to test drive, and that he put in a lot of money to fix it.
My son now has no faith in this dealer ship and does not want to purchase from this Bolton dealer.
I cant believe that this is my sons first experience with Chrysler.
Now that he does not want to even test drive it again, we want our deposit back on my credit card, we cant believe this sales man not only gave us poor customer service but then turned around and yelled at my husband, we have been waiting for almost 12 days to test drive a car . Why would they have a car on the web for sale that is not drive-able?

Not happy at all and just want our deposit back please.

The truck : Dodge Ram Black
My sons name: Zackery James McCrudden
Address: 61 Collage Ave, Orangeville, Ontario
My Name: Carol McCrudden
[protected]@gmail.com
cell # [protected]
My Husband Name: Frederick James McCrudden

On May 29, 2018, I took my 2012 Jeep Wrangler Unlimited Sport to Shively Motors, an authorized FCA US LLC Dealer, to have me jeep looked at, do to a loud knocking noise in my engine. At 99926 miles, Shively Motors had replaced the oil pump in the engine. Which Shively Motors extended the part warranty to the 2 years/ unlimited miles . Shively Motors diagnosed the engine as inoperative, due to the fact the oil pump failed, causing the engine to fail. Which the engine needs to be replaced. I have been on the phone with the FCA, several times in the last month. And they only offered 50 percent replacement on my engine. In fact the part that failed and caused the engine to fail has an 2 years/ unlimited mile warranty and states in the warranty, while that part is still under warranty, it causes other parts to be damaged or to fail, those others parts will be repaired or replaced under warranty, regardless of whether the other parts were covered by an FCA US LLC warranty at the time of failure. How is 50 percent replacement of the engine, full warranty coverage under the 2 years / unlimited miles part that failed. Causing the engine to completely fail . The FCA case # is [protected]. I want my engine replaced and with no cost to me. Because the warranty is covered on the part that caused the engine be inoperative . The dealership has told them, ever times the FCA speaks with them, that the oil pump failed, which caused the engine to fail. Chrysler does not want to stand behind their warranties and honor the warranty that lead to me not having a vehicle. And they need to live up to the warranty, replace the engine and stop ignoring the fact the warranty covers the replacement and cost of the engine and labor.

I called Monday to set up an appointment to have my car serviced for the brakes. I asked the person to check of my car qualified for guarantee. She said if the car was under 12, 000 miles or under 12 months. I told her that the car is 11, 000 miles and I've had the car for 7 months. She said I was covered and proceeded to make my appointment. I brought my car for service this morning of July 6, 2018 at 7:30 am. It's now 9:20 am and the guy says I dont qualify because the car is over 12 months from the first time It was serviced, even though I've had it for only seven months. I wasted my morning here and missed work. Somebody contact me asap and make this right! My name is Cynthia Sayles and my cell phone number is [protected].

I made an appointment for my Chrysler 200 at the Viva Chrysler Dodge and Jeep Dealership at 1513 Gateway Blvd, El Paso Texas 79907 for 745 a.m.Monday July 2. Which i was on time for. My car was never looked at the entire day because they were busy. What's the point of the appointment then? It finally was looked at today july 3 and I am currently sitting in their lobby still waiting. I never received any update calls. I called today and they told me it should be ready around 1 and 2pm. It is 226pm and they just told me they got the wrong battery and it will be another 2 hours. I've been without a car for 2 days now. I'm so upset that I will never be coming back. Not even sure if the actual problem is the battery. I won't recommend this dealership either. I have owned dodge/chrysler for many years now and was thinking of purchasing a truck but I'm so upset with this customer service that I won't be back. No one even cares that they are taking their time and no communication is happening. I should have at least had my oil change paid for but I will also be paying for that today.

we had a recall on our ignition on our jeep cherokee we took it to fletcherdodge in jonesboro ar they switched the ignition out started having problems with key getting hung in ignition after that key broke trying to get it out of the ignition.called fletcherdodge ther mechanic told us the tumblers in the ignition was hanging the key.the key they replacedit with would not do anything but start the jeep wouldn't lock or unlock the doors an the buttons wouldn't work.carred it back to fletcherdodge 2 more times to strighened out an they didn't do it.carred it to a lock smith coast $60;00 to get akey to be able to lock it.the lock smith said they didn't have the notches cut coretly took the papers from the lock smith to fletcherdodge an showed them .we hadbeen there3 more times 8hours they started to make us feel like we was bothering them.know the key they gave us is falling apart . trying to turn the engine off the rest of the key broke off into the ignition.don't know what to do but take it to a lock smith witch will coast me 4 to 5hundred dollars cause we can't trust fletcher dodge to fix it. can you please help ? i am disabled an on a fixed income. thank you greg an donna mcnew

I received an offer stating free alignment I called them and asked about the offer and she said lianne customer advisor on brampton chrysler, bovaird, its for free she asked for an appointment and I said ok. I went there for the offer just to find out that I have to pay for it.?. I asked to do the change oil as well and guess what? I stayed for an hour and half only for a change oil. How poor there service are. And by the way lianne the customer advisor is very rude and unfriendly. Never shed a smile over you. When you ask her she got mad and angry. This is not providing an excellence customer service. I had a very bad experience in this brampton chysler. Hope it will address.

Liars take your Vaseline jar with you before you buy here do your research to make sure the vehicle they're trying to sell you rather than the one you wanted. that you know would do what you wanted to do can, do as they do not really know their products fully. 2 years I'm still getting harassed to buy another vehicle from them because they're having sales no thanks got done over twice not going to give them a third unless they're going to correct everything they screwed me at there cost stay clear of this dealership many more to choose from in the Lower Mainland

I bought a brand new dodge ram on Sept 13 2017 and my back bumper is rusting, the truck is only 8 months old with 14590 km on it. Took it to the dealer ship where I bought it to show them, they took pictures and gave me a number to call so I did. I get a phone call a week later saying my bumper won't be replaced because it was rusting from rock chips. I had mud guards put on Sept 25 2017 I travel on dirt road for about 2 km before I hit pavement and the dirt road itself is like driving on pavement so how could rocks fly up and hit the bumper. I'm not impressed at all. I traded my 2011 car in on this 50, 000.00 truck and it didn't have a speck of rust on it. I'm hoping my bumper gets replaced. I even bought extra warranty when I bought the truck. Not a happy camper.

Since the purchase of my 2012 Chysler 200 touring world I-4 2.4L I've experienced several heating/cooling issues. Radiator flushes and no passenger heat has simply become the normal for this vehicle. Each mechanic including the dealership has told me the entire system would have to be changed to repair this, a cost of $1, 000+ although the dealership as well indicated the cause is from an additive during production of this vehicle and getting hundreds in with the same issue; Chysler would not recall these vehicles. As of last week this system issue has now caused my head gasket, an expense of $1500+ not to mention the cost of renting a vehicle during repair -another out of pocket expense. It's enough that the consumer has to remove the front of the vehicle to simply change a headlamp but for a known & issue created during manufacturing with this vehicle, why is the consumer being hit with cost? I've always owned and supported Chysler but this is just not an acceptable situation. You'll easily see from online forums with this model how so many consumers are effected by the problem. Disappointed consumer.

Louie Herron Chrysler, 1860 Eatonton Rd., Madison, GA ran a Promotion on May 9 through May 14, 2018. Pictures of the flyer We received are attached. When I opened the tabs, I had 3 vehicles shown with the word "Winner" which matched the prize category of a $1, 000 Target Gift Card. My wife took the flyer to Madison, which is a 35 mike round trip, only to be told all that meant was she was "qualified" to win that prize. She was told to push a button on a lap top and slot machine type wheels turned revealing her prize was Georgia lottery ticket. The whole flyer promotion is misleading and nothing more than a scam! We are long time Chrysler custoners and we do not appreciate receiving this type of misleading advertising.

I purchased a used 2014 dodge ram 1500 ecodiesel from your local Chrysler dealer. I notice that the rims and tire on the truck are the wrong size LT 265/70R/17 . After verification for the serial number and the labels information on the front door it should have P275/60r/20. The dealer do not want to replaced them with the proper size. Would this affect my extended warranty ? I known that this those affect the speed meter by 5 to 6 km. per hr. when I check with my gps. Could some body help me out on this issue .

I have a 2013 Town and Country Mini Van. The later part of last year the passenger seatbelt would not connect and I had to take it to a Chrysler dealer to get repaired which cost me $385.00+. Now in April 2018 the drivers side seatbelt is doing the same thing. I have to keep pushing the orange button to get it to connect and even then it doesn't always work.
This should not be happening. I bought this vehicle brand new so it is not quite five years old to me yet. I have been a Chrysler customer for over thirty years.

I should not have had to put out money to get the seatbelt repaired in the first place on a 2013 vehicle. And now this other seatbelt has to be repaired because it is not safe.

I would appreciate all that you can do to take care of this problem for me.
Your loyal Customer
Mildred Vanterpool

Terrible dealership! I bought a new 2014 dodge ram and the engine is not functioning properly and will need to be replaced. I had the diagnosis done and they stated that the cam shift needs to be replaced and the timing chain. The solenoids also need to be replaced due to metallic contamination. Cylinder #2 is misfiring. My truck is not accelorating properly and is shaking and rumbling when idle. There is also a fluid issue as I can hear water swooshing around which is probably the water pump which has been a problem with some of these vehicles catching on fire. There is also water collecting under the right back seat. Other repair shops have stated that the engine needs to be replaced due to all the issues involved. There is only 125000 km on my vehicle and it should definately not be having these issues after 4 years. A 5000 dollar or more repair is ridiculous for a new vehicle. The dealership should be responsible for all costs associated with fixing this!

This has been my first Jeep purchased in my life and I will never buy another vehicle from Chrysler in my life. This has been the worst overall experience I have ever had. I purchased a 2018 Jeep Wrangler Unlimited JK Altitude on January 31st of this year fully loaded for $44, 000 roughly. Within the first week it started having issues. When I would drive it for more than 15 minutes and turned it off, it would not turn on until the engine cooled down. I have taken it in 5+ times now since January 31st. It's been in the shop for 37 days now since January 31st trying to get the same issue fixed. Nobody knows what is wrong with it. I have opened a case with the attorney general office, I have an open case with Chrysler - case number [protected]. So out of the roughly 75 days I have owned it, it's been in the shop half of the time and broken down the other 32 out of 37 days. I have been trying to just get a new Jeep but NOBODY will help me out. Everyone just keeps giving me the run around. The Customer service has been the worst I have ever had in my life. I had been talking to a lady named Megan - [protected] ext 81146 and she just went MIA - I have left 10 Voicemails for her in the past 2 weeks with no responses. I have been trying to get a hold of a supervisor. About 2 weeks ago she said her supervisor would be reaching out to me in 1-2 days and I never heard from anyone. I cannot get anything accomplished with this place whatsoever. I have already contacted an attorney and filled out the complaint form for NCDS. This is absolutely ridiculous and customers should not be treated this way. I want a new Jeep or just terminate my lease at this point and give the Jeep back. This Jeep is 100% a Lemon and Chrysler should have done something about it a long time ago for me.

The power liftgate on my 2011 Dodge Durango will not open all the way after installing the power lift strut and support strut. It will open half way and close immediately. I have read and done some research concerning this matter and it looks like a software update should fix the problem. There was a TSB issued Number: [protected] concerning this matter. I have called dealership and have been told nothing can be done and technician would have to look at it with a minimum charge of $100 / hr to just diagnose the problem and then additional cost to fix it.
All I would like it the software updated so that the power liftgate will work properly.

I bought a 2017 power wagon and the dealer told me it would be a perfect truck to put a snow plow on. After buying the truck I took it to three different snow plow dealers and they refused to install plow.
Before all of this my wife and I went to the dealer to find out if I put a plow on, would it void my warranty. Went to 3 different people and wound up with the guy in charge of warranties. He said I can put a plow on as long as I have vehicle aligned once a year. Then I went to snow plow dealers. After that went back to the dealer ship to tell them what they said. No one in there including management could believe what they said. One of the managers said they would find out from Chrysler why not. No one got back with an answer . They want me to buy a bighorn truck which is half the truck I have and add $15 per month for it. After paying $60, 000 for it on 09/03/17 I feel like this was unfair & deceptive treatment.

After becoming exasperated with my local Chrysler dealership in repairing my Town and Country van, I contacted the Michigan Customer Assistance Center only to get even poorer Customer Service. After three full days of repeated calls I can not get anyone to even discuss my van issues, let alone act on anything. Today's excuse is "the person handling your case is out sick today" she will call you when she gets back. No, they won't assign it to anyone else; no, there isn't anyone who will step in; no, there isn't any other things that can happen, I just wait until day 4 with no contact.

This is my third Chrysler, and my last. My son has a Jeep, and we won't go that direction again either.