Chrysler
Reviews and Complaints

I own a 2016 Ram truck with the EcoDiesel, with about 102,000 kms on it so it is off of warranty. But I have replace the def pump and tank at a cost of just over $ 4,800 and now am waiting for a exhaust sensor at another $900 cost and they tell me at the Chrysler dealership I might have to change another one for some where over another $1,000 , the tech tells me he hopes the rest of the exhaust system is ok or it could cost me alot more, for a truck that has just over 100,000 kms this seem very excessive mount of money to keep my Ram on the road. I have been buying Ram trucks since 1997, and have never run into this kind of trouble,

August 1, 2023 on our way to NJ Motor Vehicle inspection, the check engine light appeared and a DEF signal indicating the DEF was bad. We drove to the dealer (Chrysler Jeep Dodge of Warwick NY, where we purchased the vehicle and DEF) A part was replaced, but additional parts had to be ordered. One part has still not arrived, and we are told October 4 is the new expected date.

The dealership has been very helpful, offering loaners, etc. but they can't work without parts.

This vehicle pulls our RV, and we have had to cancel several trips. Some of which we lost our deposit for. Half our RV season was lost due to the delay in getting parts.

We have contacted Chrysler consumer care several times (case # [protected]) and were told they would expedite the part, but nothing has happened and we have not been contacted with information.

Tom and Debbie Colby

[protected] or [protected]@optonline.net

My dealer is refusing to repair my wife’s clutch even though they are on hold for selling any new jeeps with the same clutch because they are dangerous according to the nhtsa!

And they won’t reimburse me for getting clutch replaced unless I put back the same failed clutch assembly?

So they expect my wife to drive around with a dangerous clutch (which is already slipping by the way) while we wait months for fca to tell us how and when they will repair the clutch?

To add insult to injury…rumour has it that their “fix” will be to replace with the same dangerous clutch …and update the software to warn her when it is failing.

Effectively my wife has no vehicle. She is scared to drive it now and we dont have the $1500-$2000 to pay for a clutch out-of-pocket.

Class action lawsuit anyone? If so i’m in.

My wife and I ordered a 2023 Ram Regular cab on April 19th. It was finished on May 20th. It took them until August 23rd to be shipped. My original delivery date was August 23rd. Then for what ever reason they then changed the delivery date to September 15th.

Then YESTERDAY they changed it to September,29th.

Just how damn long to we have to wait for our truck!

The 19th of September it will be six damn months we have wanted for our truck?.

We have already ordered our cap for the truck. Its been payed for since the end of June.

I spoke today to the parts department at Autonation Chrysler Dodge North Phoenix regarding my manifold bolts that have broken on each side now twice. I just repaired the right manifold bolts and replace the manifold and now the left side is broken for the second time. Each repair cost about $[protected] each time. This problem is known to Chrysler for many many years and they do nothing about it. The parts person suggested I contact Chrysler so I called today and they would do nothing other than say Their sorry. The parts representative also indicated this same problem is occurring in Chevrolet trucks as well. Don’t buy this truck without investigating the manifold issues.

At 95,000 miles on my Chrysler Pacifica Limited, the 3.6L engine head warped. It was detected when ALL coolant disappeared one day, and the check engine light came on. Brought it to the dealership and they diagnosed it as needing a new head gasket. They replaced it, and the problem still existed. They then had to replace the engine as the head had warped greater than 2 thousandths of an inch.

In 2011, 2012 and 2013 Chrysler offered a 5 year, 100,000 mile extended warranty on the engine alone. This would be a desired outcome. If you look at the NHTSA website regarding this exact issue, it reads the same as that engine issue in [protected]. Chrysler obviously knows this is an issue and needs to fix these engines for their customers. $11k on top of the cost of the vehicle before 100,000 miles is unacceptable.

Hi i tried to have my windshield sprayer on my 2913 dodge crew durango repaired two years ago. Napleton dodge in florida told me to come in after i waited to have it fixed they told me they didnt have the part.Fast forward to now i took it to posner park chrysler dodge jeep in florida , they di fix the washer issue but during all this the cover to the hood is ruined the guts to the liner was all over my engine, i cleaned it off and told posner park i wanted a new liner. It is dangerous to have the stuff coming from under the liner flyin all around the engine. Im afraid it could catch fire. The parts dept manager told me that part is not available. My question is when can i get that hood liner for my dodge crew durango 2013 because it needs to be fixed. Thank you leah perry 740 americana court kissimmee florida 34758 phone [protected] cell [protected] email- [protected]@aol.Com

Good Morning,

This morning I brought my 2005 Chrysler Crossfire into the Gollings dealership , located in Roseville, MI. The service advisor, Dave Johnson or Dave Eastman, he stated that his last name was Johnson but at his desk, I picked up a card saying Dave Eastman. He asked me what I come in for. I told him an oil change and asked if they could look to see if I had enough power steering fluids because the steering wheel appeared to be a little hard to turn. I asked him do they top off fluids, he said no. He stated that we only do oil changes and that the car is a Mercedes. That's when I ask his name so that I can file a complaint.

After being there for a few minutes, he came back to me and stated that they didn't have the original oil filter and that they had the after market filter, I told him if it didn't make a difference to use that one. I was told that it will be about 10:00am before I could have an oil change. I told him I couldn't sit there until 10:00 am. He told me my car was on the lot. He didn't state that he would call me because he didn't ask for a phone number where I can be reached. I'm home now. I got there around 7:15 am.

I have had services there before and the service was great. This visit was not pleasant at all beacuse I felt he didn't want to service my car. I was also told by a worker that my windshield wiper pan had a crack in it and that it's not holding the fluid. I would like to have that repaired as well but don't know if I ever want to go back. I live close to this dealership.

Thanks,

Gwendolyn Wright

I bought a used 2017 Pacifica in December of 2020. In May of 2021 the air conditioner stopped working. It was blowing hot air. The local dealership had it for over a month and ended up replacing the compressor. In June of 2023 the air conditioning stopped working again. Again the dealership had it for almost a month and finally figured out that it was the compressor again. One month past the warranty. With appreciation, Chrysler agreed to pay half for the new compressor. It came in sooner than anticipated but they had issues with the part from the start. It took them an additional two days to get it to work. Fast forward to yesterday, July 26, 2023, the air conditioning isn’t working again. We are getting ready to leave for vacation next week and the dealership can’t even look at it until next week.

Your company knew about paint problems on 2017 pacifica and did nothing about them a recall should have been made and now i have a problem because of my car is over the 5 years warranty i intend on buying another pacifica but i now sufer because of this issue i only have 77000 miles . This should not be my problem. Thank you ronald vander grinten 102 fond du lac ave eden wi 53019

I have a service contract that I bought with my brand new 300 at the time that I purchased my car in December 2011. I have owned this car since then and have needed to use my service contract/ warranty on several occasions. It seems like the authorization for repairs is taking longer each time I need to use it to get my car fixed. It is currently at McPeek Chrysler in Orange County California, and has been on hold for about 6 working days. The service department personnel are not all that happy either because they now have a car that just sitting there collecting dust.

My service contract number is [protected] and my VIN is 2C3CA5CG5BH557957

The way I see it, you are not providing me with any incentive to buy a new Chrysler once I am ready for a new car. Also, it does not impress any of friends, family and co-workers to see me without my car for so long.

I have a 2022 series 3 Wagoneer. During the last week of March s sensor on left front corner of the air suspension went faulty . I tried to get into 4 different dealerships to get serviced but all too busy . In late April I got home and since have had my car to legacy dodge in Claresholm trying to get the correct sensor, 4-5 attempts and always wrong parts they have upgraded the situation with Chrysler but looks like they either don’t know what’s going on or are ignoring the issue. Legacy has done their level best to get resolution to this problem and can’t get satisfaction from Chrysler. Coming into the 5th month since problem arose , as a customer we pay dearly for warranty and I’m really starting to loose patience with this issue , Nicole at legacy has tried her heart out but I feel she’s being ignored . Paid tons of cash for this vehicle and expect a warranty to be honored. Please advise

my jeep has been at performance jeep at AutoMall from the middle June and they say the parts are on backorder do not know when they are coming in as the car rental is 23.95 a day and i have sent in 2 or 3 emails do not get anywhere with this . And on Friday at 1:45 pm the customer service person on the case said she talked to them and they said they did not speak to she . And if I do not here from someone by Thursday I will call the bbb and a lawyer maybe I will never get a Chrysler again if this the way you do your customers as you are making jeeps every day. The case number is [protected]

I have a 2019 Ram Bighorn approximately 30,000 miles. Recently my rear window started leaking. I took to the dealership I purchased truck from and was informed that the rear window was cracked and the whole thing needed replaced and that it wasn’t covered under warranty as well as my warranty had expired. This is and has been a common issue with the ram model vehicles yet the dealership was like they never had to deal with this situation. I am a member in a forum that are all 5th generation ram owners and at least 80% of the owners have had this issue. Thank you