CB Car Dealers Chrysler Chrysler 2019 pacifica

Chrysler review: Chrysler 2019 pacifica

Blacktopkid of New City, US

Sep 04, 2023 2:30 pm EDT

Verified customer

Featured review

Friday September 1, 2023

*Rockland Chrysler would not see my broken down vehicle until earliest appointment which they claim was 1 month from the time I requested service. How can this be?

Either way, we contacted Chrysler of Paramus on Route 4. I drove 30 minutes to dealership in which they prepared me for a potential $300 Diagnostic fee in the event we could or could not find the problem. My car had been consistently dying even after I had jumped the vehicle and changed the battery. Of course there was 1 stipulation which was if I chose to have the work done (assuming there was work to be done) by the dealership, then they would roll over the Diagnostic fee into the cost of the repair.

When I received a call from the representative 36 hours later, I was told there were 3 parts that needed fixing but none can be done without my approval because I do have an extended warranty on my vehicle and all findings were going to be sent to the warranty company to see what, if any was covered. After dealership deliberation, nothing was covered with the exception of a chime that no longer worked on the vehicle. Chrysler went ahead and performed the correction without my consent and then notified me of the $1986 bill I would incur should I choose to perform the maintenance. When I declined, because I believe a chime and battery replacement would not cost such pricing, Chrysler responded with "If I chose to replace one of the components that were damaged (auxillary battery) the cost would be reduced to roughly $800 before tax and deductible." When I said no, the rep said "we could play with the price and a discount could be offered." I asked why if the company had replaced my chime (which I did not agree to) and my auxillary battery would that not be covered under the initial agreement of work being done by the dealership? They backtracked off their prior statement and said if I do nothing to the vehicle I owe $546 for service, chime (receipt shows $5.35) and deductible ($100). I believe I was lied to, cheated and robbed into paying such an astronomical price for a car that was not even fixed and still not working. My keys were being held and car not released until I paid what they believe was fair offering.

Desired outcome: Please refund an agreed upon portion of the statement. I believe they were highly unethical, scrupulous and very misleading. I felt robbed, taken advantage of and held hostage with no other decision in order to retrieve my car back.

0 comments

Add a comment

Chrysler - spare tire storage area. 11

Chrysler - defective brakes 23

Chrysler - sub frame rust 54

Chrysler - fraud 13

Resolved

Chrysler - fraud truck service 12

Resolved

Chrysler - 2013 chrysler 200 limited no passenger side heat

Chrysler - chrysler

Chrysler - service department

Resolved

Chrysler - My panoramic sunroof exploded

Chrysler - transmission has a hard bump

View all Chrysler reviews and complaints

Chrysler Contacts

Chrysler phone numbers

1800 870 714
1800 870 714

Click up if you have successfully reached Chrysler by calling 1800 870 714 phone number 25 25 users reported that they have successfully reached Chrysler by calling 1800 870 714 phone number Click down if you have unsuccessfully reached Chrysler by calling 1800 870 714 phone number 24 24 users reported that they have UNsuccessfully reached Chrysler by calling 1800 870 714 phone number

1%
Confidence score

Australia

800 1692 1692
800 1692 1692

Click up if you have successfully reached Chrysler by calling 800 1692 1692 phone number 13 13 users reported that they have successfully reached Chrysler by calling 800 1692 1692 phone number Click down if you have unsuccessfully reached Chrysler by calling 800 1692 1692 phone number 9 9 users reported that they have UNsuccessfully reached Chrysler by calling 800 1692 1692 phone number

18%
Confidence score

International

8800 100 8182
8800 100 8182

Click up if you have successfully reached Chrysler by calling 8800 100 8182 phone number 0 0 users reported that they have successfully reached Chrysler by calling 8800 100 8182 phone number Click down if you have unsuccessfully reached Chrysler by calling 8800 100 8182 phone number 0 0 users reported that they have UNsuccessfully reached Chrysler by calling 8800 100 8182 phone number

Russia

+1 (800) 505-1300
+1 (800) 505-1300

Click up if you have successfully reached Chrysler by calling +1 (800) 505-1300 phone number 0 0 users reported that they have successfully reached Chrysler by calling +1 (800) 505-1300 phone number Click down if you have unsuccessfully reached Chrysler by calling +1 (800) 505-1300 phone number 0 0 users reported that they have UNsuccessfully reached Chrysler by calling +1 (800) 505-1300 phone number

Mexico

+1 (800) 465-2001
+1 (800) 465-2001

Click up if you have successfully reached Chrysler by calling +1 (800) 465-2001 phone number 0 0 users reported that they have successfully reached Chrysler by calling +1 (800) 465-2001 phone number Click down if you have unsuccessfully reached Chrysler by calling +1 (800) 465-2001 phone number 0 0 users reported that they have UNsuccessfully reached Chrysler by calling +1 (800) 465-2001 phone number

Canada

+354 534 4433
+354 534 4433

Click up if you have successfully reached Chrysler by calling +354 534 4433 phone number 3 3 users reported that they have successfully reached Chrysler by calling +354 534 4433 phone number Click down if you have unsuccessfully reached Chrysler by calling +354 534 4433 phone number 1 1 users reported that they have UNsuccessfully reached Chrysler by calling +354 534 4433 phone number

50%
Confidence score

Iceland

+420 221 586 512
+420 221 586 512

Click up if you have successfully reached Chrysler by calling +420 221 586 512 phone number 1 1 users reported that they have successfully reached Chrysler by calling +420 221 586 512 phone number Click down if you have unsuccessfully reached Chrysler by calling +420 221 586 512 phone number 1 1 users reported that they have UNsuccessfully reached Chrysler by calling +420 221 586 512 phone number

Slovakia

+86 400 650 0118
+86 400 650 0118

Click up if you have successfully reached Chrysler by calling +86 400 650 0118 phone number 0 0 users reported that they have successfully reached Chrysler by calling +86 400 650 0118 phone number Click down if you have unsuccessfully reached Chrysler by calling +86 400 650 0118 phone number 1 1 users reported that they have UNsuccessfully reached Chrysler by calling +86 400 650 0118 phone number

China

+81 120 300 813
+81 120 300 813

Click up if you have successfully reached Chrysler by calling +81 120 300 813 phone number 0 0 users reported that they have successfully reached Chrysler by calling +81 120 300 813 phone number Click down if you have unsuccessfully reached Chrysler by calling +81 120 300 813 phone number 0 0 users reported that they have UNsuccessfully reached Chrysler by calling +81 120 300 813 phone number

Japan

+27 102 525 000
+27 102 525 000

Click up if you have successfully reached Chrysler by calling +27 102 525 000 phone number 0 0 users reported that they have successfully reached Chrysler by calling +27 102 525 000 phone number Click down if you have unsuccessfully reached Chrysler by calling +27 102 525 000 phone number 0 0 users reported that they have UNsuccessfully reached Chrysler by calling +27 102 525 000 phone number

South Africa

+82 803 652 470
+82 803 652 470

Click up if you have successfully reached Chrysler by calling +82 803 652 470 phone number 0 0 users reported that they have successfully reached Chrysler by calling +82 803 652 470 phone number Click down if you have unsuccessfully reached Chrysler by calling +82 803 652 470 phone number 0 0 users reported that they have UNsuccessfully reached Chrysler by calling +82 803 652 470 phone number

South Korea

+54 800 333 7070
+54 800 333 7070

Click up if you have successfully reached Chrysler by calling +54 800 333 7070 phone number 0 0 users reported that they have successfully reached Chrysler by calling +54 800 333 7070 phone number Click down if you have unsuccessfully reached Chrysler by calling +54 800 333 7070 phone number 0 0 users reported that they have UNsuccessfully reached Chrysler by calling +54 800 333 7070 phone number

Argentina

+55 800 703 7130
+55 800 703 7130

Click up if you have successfully reached Chrysler by calling +55 800 703 7130 phone number 0 0 users reported that they have successfully reached Chrysler by calling +55 800 703 7130 phone number Click down if you have unsuccessfully reached Chrysler by calling +55 800 703 7130 phone number 0 0 users reported that they have UNsuccessfully reached Chrysler by calling +55 800 703 7130 phone number

Brazil

+56 600 378 7000
+56 600 378 7000

Click up if you have successfully reached Chrysler by calling +56 600 378 7000 phone number 0 0 users reported that they have successfully reached Chrysler by calling +56 600 378 7000 phone number Click down if you have unsuccessfully reached Chrysler by calling +56 600 378 7000 phone number 0 0 users reported that they have UNsuccessfully reached Chrysler by calling +56 600 378 7000 phone number

Chile

+1 (800) 334-9200
+1 (800) 334-9200

Click up if you have successfully reached Chrysler by calling +1 (800) 334-9200 phone number 0 0 users reported that they have successfully reached Chrysler by calling +1 (800) 334-9200 phone number Click down if you have unsuccessfully reached Chrysler by calling +1 (800) 334-9200 phone number 0 0 users reported that they have UNsuccessfully reached Chrysler by calling +1 (800) 334-9200 phone number

800-247-9753
800-247-9753

Click up if you have successfully reached Chrysler by calling 800-247-9753 phone number 0 0 users reported that they have successfully reached Chrysler by calling 800-247-9753 phone number Click down if you have unsuccessfully reached Chrysler by calling 800-247-9753 phone number 0 0 users reported that they have UNsuccessfully reached Chrysler by calling 800-247-9753 phone number

Customer Service

More phone numbers

Chrysler emails

support@chrysler.com

100%
Confidence score: 100%

Support

Chrysler address

1000 Chrysler Drive, Auburn Hills, Michigan, 48326, United States

Chrysler social media
Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 20, 2024