Chrysler
Reviews and Complaints

My husband brought in the car to have the air conditioner checked because he had a certificate from you for a free air conditioner check. Well the service person came back after checking the AC and had an estimate of two hundred and some dollars. My husband said he could not have any work done because he didn't have the money to pay for it at this time. The service person told him not to worry that they could "finance" it. My husband was shocked to hear this. The service personrepeated it 3 times that this could be "financed". My husband didn't sign the estimate but asked the service person to check his engine light since it could be "financed" because it has been going on here and there and in the manual, it tells you it has something to do with the gas cap. We replaced the gas cap and it would be okay for a while and then the light would go on again and off again. In the manual, it says that if it starts to blink, then there is something major wrong with it. It never starting blinking just goine out. He asked if it could be checked. No estimate was given on the engine light. Since the service person told my husband that it could be "financed" the service man took it that it was a go to fix it and my husband took it as it would/could be "financed". Well, my husband didn't want to sit around for a great length of time so a shuttle drove him home. They called later in the afternoon saying the car was done and what the cost was. So my husband and I went in to pick up the car keys and they handed him a bill (which he signed because that is what you do), and they asked for $432(?). My husband told them that it was suppose to be "financed" (there is that word again) but the girl said they don't do that and called a manager over to talk to us. The manager tried to find out what happened and said they don't "finance" service bills. But, he would talk to the service person in the morning. Well, the next morning, the service person called my husband and said that when he said "finance", he meant it could be put on our credit card. My husband said guess what? ...we don't have any credit cards and told him about an accident he had which is the reason we don't have any credit cards.
This morning, the service person called again and asked when we are picking up the car. My husband told them he might be able to pay a hundred or so dollars by the end of the week but the service person said...no, no...we need all of it! He said that Corporate is after him to get the money because they don't want the car sitting there any longer. Well, if we couldn't pay for it at the time of pickup, we can't pay for the total amount now. We were told by a service/parts person (not in Wisconsin) that when car sales are down, it is up to the service department to make up some of the loss so we know that the dealership will always side with the service person instead of the cusotmer because he is doing what he has been told to do. They work up plans in their service meetings. Well, they should start by teaching their people that there is a big difference between the word "financed" and credit cards! You have not made any effort in trying to work this out by letting us pay over a couple of months or figure something out that is best for both sides. All we got is a call saying you want the whole payment. Isn't it law that you have to sign an estimate before work is done? It cannot be verbal?

I purchased a 2008 Chrysler Crossfire from Goldstein Chrysler as a new car, however the general paint condition of the car indicated that it had been washed with dirty water and/or dirty sponges, etc. and the surface was composed of large areas of swirl marks. As was demonstrated to the dealer with photos, the car had embedded dirt in many areas, including door jambs, around hinges, under the spoiler, under the hood, as well as large quantities of tree leaves and seed pods under the hood and in the cowl area indicating it had been stored outside, and not stored indoors as indicated by the salesman. The car was purchased sight unseen by me, and shipped by sealed van; the bill of lading signed by a Goldstein's employee confirmed that there were 21 distinct paint defects, including 1 paint chip, 16 scratches, 2 stained areas, 1 area of rubbed paint, and 1 dent. I had been promised by the sales department that the oil would be changed prior to shipment since the car had been in storage for more than a year, however when I received the car, the Flexible Service Indicator indicated that it was more than 170 days past its recommended service. When I contacted the dealer, service manager Ed Serian, I was told to send in an estimate for repairs, which I did, for the amount of $350. He then asked for an invoice to prove that I had paid for the work, which I sent him. After the invoice was received, Ed Serian sent me a letter telling me that the car was an "aged unit", which created the damaged condition of the car, and that prep was missed, for which he apologized. Also, that they do not service cars based on age, only on mileage (though that is Chrysler's recommendation). The final statement, even after the prior statement that I would be reimbursed for repairs, was that any reimbursement would be denied. I would like your assistance to encourage the dealer to do what was promised, reimburse me for the repairs to the car's paint, and for the oil change. Thank you.

I was lied to. Yes, I am 84 yrs old, but I was going to get a new car to last my few years left on this earth. The salesmen took me for a ride and yes, took advantage of me. I told them what I could afford and what my payments had to be. AFTER signing, which they do not point anything out to you, I find my payments are not what we said and there was added things I said NO to. Warranty, fees, my payment and the bank was not what we agreed upon. I told them I did not want this car. I brought it to them, put the keys on the counter, and the mean man behind the counter said, "It is YOUR car, get it off this property or I will have it towed and you will pay storage fees!" I was trembling I was so upset. I just cannot believe a business would be run like this. Liars and taking advantage of a little "old lady" like me! I am 4'11", a little woman, like I said 84, but I still work. This is a horrible business and I will tell anyone and everyone that will listen to me.
Francis L. Davin

I have a 2006 PT Cruiser. Recently a person who had been behind me, pulled up beside me and toldl me all my tail light were out. When checked, there was condensation (water) inside the tail light cover. We replaced the burned out light bulbs and dried out the covers. About a week later, I went through a car wash. Again last week, my tail lights are out and there is more water in the tail light covers. I'm thinking they are shorting out from the water. Going to dealership tomorrow. Has anybody else had this problem?

Purchased an extended service contract from NW Jeep for my 2002 Mini Cooper on 2/19/2008. In February 2009 the transmission failed. Annapolis MINI contacted them immediately for authorization to repair. Chrysler Service Contracts stated that the dealership needed to repair my Mini and THEN submit a request for coverage. Chrysler Service Contracts requested all service records since I owned the vehicle. They were faxed to Chrysler the same day. I contacted Chrysler on 2/27/2009. They refused my request on the status of my claim because "they have a dialogue" with the dealership. On 3/5/2009, I spoke with the service department at Annapolis MINI. They have not been contacted by Chrysler Service Contracts as of that date.

According to the extended service contract, I have complied with the claim process and the transmission is a covered component. I believe they are delaying the approval assuming that I will pay for the repair and then have to keep trying to get Chrysler Service Contracts to possibly pay for a covered component. Chrysler Service Contracts needs to honor their written contract.

The HVAC system does not work properly. HVAC blows 90 to 110 degree hot air out floor vents when set midway in the cool setting. While blowing hot air out floor vents on cool setting, Defroster blows cold air out top vents. Front windshield freezes and snow and ice does not melt and very hard to defrost. A $35, 000 Commander was not designed to blow hot air while on the cool setting. Vehicle should mix hot and cold air appropriately to allow for all levels of temperature control. This vehicle only blows 2 air choices, hot or cold, with a distribution of 75% hot air, 25% cold air relative to control knobs. There is no warm or cool air.

Suburban Chrysler Jeep of Novi, MI will not repair HVAC any further stating - this is how the HVAC system works. Service department has replaced HVAC Head Control - the knobs - twice, but will not attempt to repair the internal mechanisms. Apparently, service mechanics in shop believe there is a problem - they would not have replaced Head Control twice. Engineers do not design HVAC systems to blow hot air while on cool setting - it is very likely the vehicle was assembled incorrectly or was assembled with incorrect or defective parts.

Also, Service Department has damaged the dashboard and console component panels and have yet to repair them correctly although I was told by service department that they will repair them, but that means I have to take the car back another time for their mistakes.

Chrysler issued Technical Service Bulletin [protected] on April 14, 2007 relevant to the HVAC situation my Commander has, but since my vehicles build date is slightly after the TSB build date, the dealer will not even attempt the necessary fix. My vehicle build date is April 2007. The TSB indicates that Heater AC Housings Left Hand Drive and Right Hand Drive are to be replaced to allow distribution of air flow. Dealer told me about this bulletin, yet they won't even consider it as an option.

I was told by a Chrysler Jeep employee that the problem could possibly be that my vehicle received the dual zone diverters although my vehicle has the manual controls.

All I want is my HVAC to be repaired so that it works properly, along with my dashboard and console to be put back together correctly.

One week after I purchased a used vehicle from Mission Chrysler Jeep I was contacted by the salesman who asked me to return to the dealership. The Finance Manager inputted the wrong VIN number and we had to redo the paperwork. He stated for my trouble Mission would give me $100. Have never seen it! When I questioned the Finance Mgr he stated he didn't know anything about it!
Also, within the first 5 months I had returned the car for repair 3 times and have been taking it to a mechanic ever since!
I will never purchase a vehicle from Mission because of their subpar service and terrible quality of used cars.

Chrysler LLC advertised on their web site that the 2008 LX Town and Country minivan's standard equipment included power mirrors. My wife and I purchased this auto knowing that we needed those power mirrors, for I am incapacitated, and it is extremely difficult to get out of the car to adjust the mirrors manually after my wife has driven the car. My wife and I both drive this auto on a daily basis. My wife and I would never have purchased this LX minivan if we had known that there would not be power mirrors installed when we bought it.

I contacted Chrysler LLC, and told them of our problem, and subsequently they told me that the dealer would have to contact them. I did that, and the dealer indicated that if Chrysler LLC did nothing, they would make it right by installing those power mirrors. As it turned out, the selling dealer provided lip service and did nothing to remedy our problem. So, the buck was being passed back and forth between the dealership, and the Chrysler Corporation. Now, as of today, the dealer, although promising to make it right, by installing the power mirrors reneged on that issue, and told me that there is nothing they were going to do in this matter. So, here we are with a new Chrysler LX minivan with no power mirrors, and there is nothing that the dealership, or Chrysler is going to do to make it right for us. The dealership indicated that if I spend about $5, 000 more, I can return the auto that we bought and get a model with power mirrors! Wow, I am retired, and on limited income and my wife works part time, and now that dealership wants to upgrade me to a better model for thousands of dollars more.

Chrysler LLC, or the dealership should make this adjustment and install those power mirrors with no additional cost to us. My wife and I were misled by the Chrysler website, and now they, or the dealership will do nothing on our behalf, in which we are entitled to at this time.

I had been making payments for 11 months on my dodge magnum...my payment date fell on the same date as my mortgage so I was sending in my car payments 2 weeks after the due date thinking I would just pay the late charges as they accrued. I found a payment bill under some papers one dfay and discovered it was over 30 days past due ! I called chrysler finance and told them I would send out a check on that monday which was 4 days later and I did that in the amount of $325. The wed. after that monday I received a call from the repo dept. stating that I have to get them $660 by 8 pm that night or jeopardize my contract ! Well, this first guy was reasonable and gave me til 4 pm the next day to get in the remaining $335 since I sent in $325 already. The first payment was for july and the second for august. I then called chrysler financial and set up a payment for the following sat . after I got paid and was told everything is fine, got a secured confirmation number and called back chrysler repo dept. to tell them this. Upon my call some young woman told me that this is not an option and I need to send in $660 again by that night. I told her I already sent in a check for $325 monday and was told by another repo dept. advisor that I have until 4pm the next day to get $335 more in.She wanted nothing to do with this so I asked for her supervisor. This guy got on, wish I could remember his name, and I told him about the next day thing and also about the secured payment date I set up with a financial represetative for the next sat. He then got very rude. He stated that I have been paying late every month for 10 months which I admit I have but I also have been paying the late fees at which he responded..."this is not the way to pay, payments are due on the due date and there is no grace period, your in default of your contract".He told me the check I sent out isn't here yet so I have to pay $660 by 9 pm that day and he deleted the payment arrangement I made also for sat. I told him a check is in the mail and he said "I don't care, it isn;t here so send in $660 tonight" ! I told him I was in work and it would be impossinle to do this tonight since I work til midnight and my wife does also and his response was..."well, you have access to a phone at work, use your time wisely and make some calls and get that $660 in here by 9 pm tonight". I asked about other options and he just kept raising his voice and saying there is no other way get that money in here and he slammed the phone down on me in mid sentence. I then called the financial dept. and they gave me another secured payment date for the following sat. which was deleted by this same guy as I was talking to the financial dept ! I finally got to a financial dept. supervisor and I ended up sending in $335 that thursday via a phone payment. All in all this was a total screw up ! I should have been told that my payments have been late and there is no grace period a long time ago( although I found out differently from another supervisor). Albeit, this repo dept. supervisor treated me like some degenerate off the streets. If this is how they are trained to treat thier customers I will never buy another chrysler product ever again ! The financial dept. workers were polite but this guy should be fired immediately ! After they receive my payments I will be allowed to change my due date so as it won't be due at the same time with my mortgage payment. I want to take this further to have this rude, obnoxious employee (supervisor)in the repo dept. disciplined. I really wish I could discipline him myself !

I am currently trying to get advice on my ordeal with my 04 Chrysler extended warranty. I purchased the vehicle new in Feb. 04 with a 5year/ 100, 000 mile warranty My vehicle just turned 70.000 miles. I have been told by the dealer-ship and Chrysler that my warranty runs out June 08, this year. They both tell me that the in-service date is June 03 which is eight months before I owned the car. My copy of the original warranty agreement states the in-service date as Feb. 26, 2004. Now who has the correct information? I have read other complaints on the in-service date as being a problem and to be

be careful on your extended warran-tees. No one ever explained the in-

service date deal to me the day I purchased the vehicle. I don't see how Chrysler can get away with cheating their customers on their warranties if my original copy has the date of Feb 26, 2004. If this is not enough to protect me then where is the honesty and integrity of this major auto maker? Beware even if you have signed documents! I am currently awaiting a response from Chrysler Warranty. I have faxed all my paper work to Chrysler Warranty last week so let's just see if they honor their agreement or if they

wait to respond "after my warranty expires" according to their records.