Chrysler Capital
Reviews and Complaints

I purchased a 2009 Jeep. I recieved my first statment in March and sent in the payment via check.
In april I recieved a statment showing no payment was made in March and the account was past due.
I called them and they stated that the check was returned by the bank. This did not make since sine there were more than enough funds to cover the payment.

I called my bank and they stated the check had never been processed so it was impossible that the check was returned.

I called Chrysler back and tried to get to the bottom of the problem. I was told the check was returned so I asked them to fax it over so I could see it. I was told that it was destroyed and they did not have a copy. (this is a new one one me. seems like they would have at least an electronic copy for records.)

I told them I would send in another check. Their response was that my only option was to give they account info so they could draft my account.

When I asked to speak to a supervisor The person responded that she was an account manager so I ask to speak to her supervisor. She hung up on me.

I have called 5 times with alsways the same result.

Any one know a number or address to contact for complaints directly to Chrysler?

This Kerr woman is very rude person who has no customer servise skills and should not be allowed to be in direct contact with customers. She is a liar and she hung up the phone in my face. I believe, if you check your recorded phone conversations that she has had with other customers you will see that she has a problem which will result in more complaints other mine. This is the second time she been rude to me and I am making a formal request that she never calls me again.
When I asked to speak to her manager I get the run around like everyone is afraid of her. I am not afraid. Though I may not send my payment in on time, she does not have a right to speak to me as if I am less than human. I think her manager should monitor her calls and not allow her to make phone calls until her attitude changes.
Blenda Ryles

My lease on my 2007 Jeep Grand Cherokee is coming to an end on April 2, 2009. I was planning on getting another Jeep, but Chrysler Financial stopped doing leases as of August 1, 2008. Since I only lease my cars, I decided to go with a Nissan instead.

I just made my last lease payment to Chrysler Financial to fulfill my contract. However, to my surprise, I found out that I still owe $425. I called Chrysler Financial to find out what this extra ‘fee’ was for. I was told that since I didn’t lease or buy another Chrysler, Jeep or Dodge, I had to pay a $425 disposition fee.

I stated that I knew nothing about this fee and asked why the dealership never informed me before I signed the contract. All they said was that they were sorry that no one told me but if they told everyone about the disposition fee, they wouldn’t sell any cars.

Then I was told that it was my fault for not reading the contract close enough. One guy I spoke with said, “You must not lease cars very often because every dealership/company has a disposition fee.” The Nissan that I just leased is my sixth car and I have NEVER heard of nor have I paid a disposition fee! (FYI: I called Nissan, Toyota and Honda and NONE of these companies have a disposition fee!)

In the end, I will have no choice but to pay the $425 disposition fee since it was stated in a binding contract, I signed it and I refuse to let it affect my credit. However, it is NOT going to stop me from running my mouth, letting everyone know about the shady business practice Chrysler Financial is conducting! I know I may only be one person, but word of mouth is powerful and I intend to inform as many people as I can so they don’t make the same mistake I did!

I gazzie glenn is currently on disability for some surgery I had and having, my account # is [protected], I have disability through chrysler with monumental insurance, their # is [protected] claim#a532051-2 which havent paid my disability since december 2008, I have explain that to chrysler on several occasions, but they keep on calling my phone 10 to 20 times a day, monument keep sending me form after form after the doctor have completed it, I need help, my number is [protected] thanks. My payment is $700.00

I received a call from C.J. Malloy, an employee of Chrysler Financial, Loss Mitigation Dept. at 8:53a.m., while I was at work. He continually was harassing me (because I am a women?) for payment -threatening me of confiscating the vehicle. We are 2 payments behind + late fee ($818.86), which I have been calling since last night to make the payment, but was unable to get hold of a representative to discuss. I have been calling since 7:00am this morning, since they are the times it says the office is open on the invoice, but only to hear they were closed.

The total due on the lease of $2, 780.22, with the lease ending in June. He badgered me and berated me on the phone. I told him we have someone working on this for us, who will contact them today today to discuss payoff of the lease or trade-in. He kept asking who the person was that would be calling and that they can't call. A nasty child-like boy pushing me around on the phone. Today our accountant was to work out with Chrysler if it would be in our best interest to pay-off the lease or trade it to purchase and lvehicle, out-right with no loan. He would not hear it - it is very hard to write to you and explain how he continued to push me around -He has upset me and led me to tears at my job. That is not good customer service, especially after being long-time customers of Chrysler for many many years. We are in this situation because of the economy and my husband being out of work! We are living on one small salary with two children. I have asked previouly, time and time again if they could help us work out the payments, since we only owe $2, 700. on the vehicle, but they would not! I intend to bring this to President Obama's attention!

We turned in a Dodge Durango at the end of our 4 year lease. We were charged $2309 for excess miles beyond the lease agreement. We received a letter via mail approximately 1 week after it was turned in. Since we did not have the funds available, we contacted Chrysler and were told that no arrangements could be made. We sent $1000 and in December the account was charged off and forwarded to a collection agency. We paid the entire balance but it went on our credit report as a charge-off. No wonder they asked for a bail out! I am still in the process of them fixing my credit report and will not stop until I do. I would appreciate any information on how to address.

I tried several times to reach Chrysler Financial, through various numbers given to me by both the DMV and dealers. No one answered, the options did not apply to me, and at times I was told no one could take my call, and to call later!

(I am trying to take care of business after the death of a family member!)

Anyway, after many frustrating calls, I finally got to a rep, IN MEXICO, and I told him the next call would be to the Better Business Bureau, unless I got answers and help from him. These call centers can't do a thing, other than send you elsewhere...

If it helps anyone, he told me this:
I can fax my request to: (Can't call, just fax!)
[protected]

or mail it to (Can't call, no number!)
Attention Customer Service:
PO Box 950
Charlson, PA 18914

You'll need an account number (I did not have one, but when I finally got through to a live person IN MEXICO (yes, I am repeating this), he gave it to me. (I am Hispanic, so I'm just frustrated that I can't get quick real service here, geez, for an American car brand!)

I'd rate this as HORRIBLE SERVICE overall, but the rep was helpful, and said it would take about 12 business days for me to get it/ for them to fax to my DMV. I am counting...

I thank GOD that I got through.

I Joe Chacon gave a cashiers check to Chrysler Financial on 4-2-08 to the seller of a 2005 sebring vin#1c3el55r55n561729 ms tomoneres dl#e1029932 and car license is6c0s575. I submitted a transfer title, bill of sale, smog, and accuired car insurance from gieco (but at the time AAA) for the vehicle and was told by the seller;Andrea Timonere and DMV in Org County Ca, that the resitration would come in the mail. I understand it is illegal to drive without registration and yet i have no choice! I cannot reach Ms. Timonere at [protected] or [protected] and Chrysler dose not give help me because the car was originally under the sellers name, even though I sent a check for 11, 000.00. and they cashed it back on 4-6-2008. All i am asking for is my due registration and pink slip for my car
What the hell can I do BBB said it's out of there hands and to contact you. please contact me asap. extremly upset. Joe Chacon.

Today my daugher received a call from Chrysler Financial asking for me or my husband. My daugher inquired about the nature of the call and the lady got rude and hung up the phone! I called them when I got home from work and was informed that my payment had not been received and was due 15 days ago. I immediately informed the lady that I mailed my check out on January 2, 2009.

She then admitted that their post office didn't send C.F. their mail? I am not exactly sure what happened with their post office or any other for that matter, and was surprised when she requested my payment again - Today - either electronic check or credit card payment. I reluctantly agreed to do a check over the phone. It then occured to me that I was already broke but what if they did get the check I already sent out and cashed that too? I asked her and she stated that they would cash my check and just credit my account for next month. She also told me that it would be a $15.00 fee to process the electronic check or credit card today. Then I lost my mind. What? the post office screwed you guys over so now the customers have to pay? I told her it was ###. I din't do anything wrong...she told me something about trying to contact 40, 000 people over this and I responded with "I don't care that is not my problem it is not my company" I told her I would pay it. I told her I would instead send out a check in the mail for FREE and they could just wait to get it. She had the nerve to tell me that they were already waiving my $10.00 late fee for not having received my payment (LIKE THEY ARE DOING ME A FAVOR? WHEN I ALREADY SENT MY CHECK AND THE POST OFFICE FESSED UP TO THEIR SCREW UP) but if i didn't pay today I would continue to accrue interest at a late rate until they did get my check by mail. Forget that. I refused to pay and then had to demand very nastily 3 times to speak with her boss. She put me on hold, came back 50 seconds later and told me that her boss informed her that all payments would be processed tonight. I asked her if that meant that my original check was already recieved? She assumed so. I hung up.

How many people made a second payment today and also the additional fees for doing a check over the phone? She said they had 40, 000 people to call so how much do they really make of f this scam?

I am refinancing with Capital 1

Jackie DeLaRosa
Sahuarita, AZ

I had the misfortune of being all of a day late with my payment to chrysler when I got two nasty calls from steven lewis. He first called and left a nasty message on my cell phone saying it was "mr. Lewis" calling.

The next day he calls again as "mr. Lewis" as if that makes him more important sounding (The guy is all of 21 and already a rude and nasty individual. He inquires about the payment. I tell him i'll send it in 3 days (Big deal get over yourself).

He then become abusive and yelling at me that I don't take my debt with the company seriously and that i'm not the kind of person they want to do business with. I warned him about his tone and that if he wanted to talk to me he'd better change his attitude fast. He ignored it and continued ranting like the little piece of crud he is. I warned him again, it had no affect and hung up on him.

I called back to talk to a supervisor who confirmed that "mr. Lewis" is steven lewis (Call the company sometime and say hi to our nasty little friend). I asked her if her company condones this sort of behavior and apparently they do. She was no better than him. I just don't get why they feel they have to be abusive and nasty and can't just have a polite conversation with you. I will never ever finance through them again and would love to shove my car up steven lewis' trunk. How sad and pathetic this man is. He probably makes all of $3.25 per hour to walk around like a pompus little jerk. I have no idea how people like that sleep at night but hoepfully karma will bite him soon enough. Again that was steven lewis.

I have tried repeatedly to make an on-time online car payment. First the website will not accept my id and password which has not been changed. The website will not let me change my info due to "technical problems. " When calling customer service, my call is terminated with the recorded message that "your call cannot be accepted at this time." Did all the employees go home? I can make a one-time phone payment for the "convenient" charge of $12.95 which I do NOT think I should have to pay because Chrysler cannot keep their online payment system in working order or retain enough employees to answer the phone.

At the end of October my 2004 Jeep Liberty was stolen and two weeks later my insurance company sent Chrysler Financial a check for the pay off amount. About 4 days later I received a letter from Chrysler saying that my account had been closed. So imagine my surprise when a week later I received a phone call from Chrysler saying that I missed my last payment and I needed to pay, even though they had a check for $9, 500. So I contacted Chrysler and they said that it was a "bad check" even though it was from an insurance company, so we needed to send another check (they gave no reason why the check was bad, so we had no idea how to fix this supposed "bad check"). So my insurance company send ANOTHER check. I called Chrysler a week later and they told me they received the check and that my account was closed. But imagine my surprise when a week after that I was getting harassing calls from a collection agency for a payment that I was supposedly a month late on. So again I call Chrysler and again they tell me that it was "bad check" but they have no idea why its a "bad check". So my insurance representative called the bank the checks were going to, and guess what, it wasn't a "bad check" it was that chrysler financial refused to ENDORSE the check! So it was sent back because it couldn't be cashed without an endorsement! So after a month and a half arguing with the rudest and unhelpful customer service agents, a THIRD check was sent and it seems to have finally been cashed! It took 3 checks and a month and a half for this to be settled, and I believe they purposely "forgot" to endorse the check to try and get me to pay more interest payments than I needed to pay. Also the person at the bank said that this has been happening frequently with Chrysler Financial, so beware. They have horrible customer service and their collections department harasses you constantly (even though I told them that my car was stolen and they had two checks in their possession to pay off my account). I will never use Chrysler financial again.

We have been having a financial hardship. Our loan has one year left. I have always overpaid to make it even. Some months in the past years I have paid up to $900.00 a month just to stay ahead, in case times like these have fallen upon us. Well, last month I paid a payment short of the amount due by 75.00. I just didn't have the full amount.
They called me starting at 8:07 AM, and called my cell phone, my work phone, my husband's sister's (?) home phone, my husband's 87 yr old grandfather's phone, and the best yet...my neighbor's across the street and next door's phone.(how embarrassing) How is this legal?
My payment is due on the 12th. It was the 14th and they did receive a sort of payment. Now w/ internet, they can find out anything, it's scary, and someone needs to do something about it. I owed these ppl $75.00 . In my state of MASS, we have a 15 day grace period on all loans, so they cannot even charge me a late fee until after 15 days. This was 2 days. And not even a full paymet.
The guy on the phone wouldn't take my payment unless I gave him next month's along with it! It wasnt due for another 28 days! He told me I need to imagine what would happen if they came & repossessed the truck, then how would I like it?! Then he told me I shouldn't live above my means! (Which I definitely do NOT) So I added up all the payments since last Dec & divided by 10 months (October) and on average I have paid them $444.63 per month. Guess what my payment is? ...$390.21.
He said that it doesn't matter. He was a TOTAL
A- hole! The manager had no manners either.
I will NEVER EVER recommend Chrysler to anyone..EVER. I will never use them again. One yr left & I am DONE with them!
There are way to many other banks out there to waste time & aggravation w/ a company that can't train their employees to have respect or manners with a customer.

For the last 11 months we have had no income and have done everything we can to pay our bills to keep our perfect credit as good as we could. We have been a few days late and have been charged late charges, which we have paid.

I tried to pay online yesterday and the website wouldn't take my payment. I called today and they would not waive the late charge stating that there is no grace period -untrue since they don't charge a late charge until the 11th day. The supervisor I spoke with frustrated me to the point where I was yelling and screaming at her to stop talking and listen to me. I never yell and scream - this is just not something I do. She said, "All I want to hear from you is your routing number on your account to pay your bill."

We have bought nothing but Chrysler products since 1972. We have been customers at the same dealership since 1994. No other creditor that I have spoken to over the last couple of months has treated me this way. They have treated me with respect and understanding. What is wrong with Chrysler? Weren't they bailed out a time or two? They should understand tough economic times better than anyone!

I have had them four 4 months on my new car and they have been horrible from the get go. They would not let me to auto pay unless I hit 3 months and then they want extra money to do it and it doesn't go towards my balance. You would think they would want auto pay. Now, I have been trying to make a payment on the internet for 2 days and it had been down. Now they want to charge me over $9.00 to do it on the phone. I said no, it was their problem the website was down and could be down for another 48 hours. I guess they will just get a late payment. I am not spending $9.00 to make a car note when they advertise the internet and then they can't provde.

For 7 days I was trying to get through on the web site to make a payment. Needless to say 4 hours wasted. So I called, (I tried previously for an hour and it was speaking french and the I kept getting hung up on) they have the rudest customer service I have ever dealt with in my life. How is it if you are one day late they hound you but for 8 days I was trying to pay and could not get one person to help me. Yes, for all future payments it will go in the mail. But when you offer an on online payment method to make it easier, shouldn't it actually work? And when you finally get someone on the phone, they charge you for making a payment over the phone. For anyone looking to lease or buy DO NOT go through Chrysler financial.

Upon ther termination of my lease I called chrysler finanacial regarding purchasing my vehicle - they ran my credit check and told me the price & the terms - I requested that they forward me the paperwork to make the purchase - they said they would - however they never did - in the meantime I turned the vehicle in because they told me the lease turn in time was in 2 days - I then unfortunately had a car accident with my new vehicle the very next day after turning in the vehicle and called the dealer to retreive my vehicle for purchase - they said it was ok and I called chrysler again and asked where the paperwork was for purchase since I had not received it since speaking to them only to be informed that they could no longer sell me the vehicle and had to buy it from the dealer direct - now the dealer tells me that they can not sell it to me and that it is against the law. This is totally bizarre

I have written many times to make payment arrangements with Chrysler Financial for my vehicle. I have fallen behind due to some financial hardship. They do not answer my emails. I have asked them to call at reasonable hours because I work a night shift and don’t get off work until 0200. They continue to call as early as 0720 and as much as 7-8 times a day. I have asked them not to call my mother, she is the co-signer on this account. I told them she is 83 years old, with a heart condition and other health issues. They continue to ring her house multiple times daily and harass her to the point that I fear for her health. One of the last times someone told her that they do not take a payments over the phone and that she needed to get to Western Union right away and sent a payment. She told them she couldn’t, that she is handicapped and didn’t have a way to get there. The person told her “Too bad, figure it out.” They also told her that if she is too old to drive she had no business co-signing on a vehicle for her daughter.

On or about 9/6/08, I received a call from a woman who advised me that my payment was late. I agreed to make a payment by phone to be taken out on 9/12. (so I guess it’s just something they offer when they feel like it). I gave her my account information, she repeated it back to me. About a week later I got a notice from my bank, she had tried to take the money out of a totally different account. One that they had previously on file but that I had closed quite a while ago. When I found this out, I immediately mailed a payment to them which they have still not posted.

Today, I called to set up a second payment over the phone, trying to get caught up. I was transferred by Mr. Jones to a woman by the name of Miss Gukari. She refused to take a payment over the phone from me? Her co-worker was going to do it earlier in the month! I asked to speak to a supervisor and was transferred to a Mr. Allen. He began the conversation quite civilly but when I told him that due to employee error they had tried to take the money out of a closed account he said “And I suppose you are going to tell me that your payments are late due to employee error also.” I said no. I said I was trying to catch up and wanted to make a second payment today over the phone. He also refused to take my money. He said “would you like the information to go to Western Union today”, I said I couldn’t go today because I work 11 hour shifts and do not get a break long enough to do that, that I would like to make it over the phone. He said “would you like to clean out your car so I can pick it up tomorrow?” All in all, I felt very harassed and belittled by this man. I then asked to speak to his supervisor and was just told “No”. I ended up having to take time off work without pay to go to the Western Union office to send a payment.

To sum up my complaints: Ignoring emails, ignoring regular mail, calling at unreasonable hours, harassing my mom, rudeness, demeaning attitude of employees, ineptness of employees, annoying number of calls per day.

I paid the excise tax on my leased vehicle on May 6, 2008. My next bill from Chrysler acknowledged receipt of my payment (both the monthly lease amount and the excise tax--$940 in total) but it still appeared as a charge--they were still asking me to pay $940.

It's been like that ever since (six statements!), despite two calls to "customer service" and a written letter in July. I'm writing again. I'm at my wits end--I don't know what else to do to!

On top of that, the excise tax was partly abated, so Chrysler actually owes me $285.