Chrysler Capital
Reviews and Complaints

In July I overpaid my car bill, and when I called the customer service person said I was paid through October. That was not true, so I received a call moments ago about late payment. No problem, I am actually on the phone now paying it. But the customer service rep on the phone was not only rude, but unhelpful and un-understanding. His name is Christian Waller (maybe?) and I ended up hanging up on him because I could barely hear him, he was both talking too fast and was muffled, and am now on the phone with someone wonderful and helpful. I have never complained about anything in my life, but this rep of yours did nothing to fix any problem, inform me what was going on, or anything. It was terrible!

I do not want anything, after all it was my mistake, I just wanted to tell someone or even talk into the void about how unhelpful this man was. Every other representative I have spoken to, except I guess the woman who misinformed me about my payments, have been friendly and informative.

I am filing a dealership fraud lawsuit against one of your California dealerships and I have my financing with Chrysler Capital, which I defaulted on when I was fully able to prove my case.
I have requested on multiple occasions now, cooperation & assistance, which is required by state law for you to provide me with, copies of every one of my credit reports that were submitted to you by Moss Bros Dealership in Riverside between 10/15/18 - 12/15/18 both via dealership direct & electronic there is probably 3-4 of them.

I would also like to have a direct contact with someone in your executive, fraud, legal department to speak with. I do understand the fraud was not done by Chrysler Capital but it wasn't done by me either.

I know you want payment for a vehicle or for it to be returned, and that is exactly what I want as well.

Moss Bros Riverside Chrysler Jeep stole $14, 000 cash & my 2017 Fiat from me worth another $10, 000... I was not approved for financing which I did not want, I wanted only a lease or nothing at all. I was not approved for that either and I received legal documents from financing to return 2 different vehicles within a 25 day period and by law they were required to give back my $14, 000 deposit plus my trade-in vehicle, however, they refused to give me back either.

They then flipped my low payment lease over to a 7 year finance, added on expensive warranty plans, fudged my income by creating a false self employed company (if you check my real applications) I submitted income of approximately $2500 including my disability income and what I was approved on for financing doesn't even mention disability income just fake self employment. This fraud was submitted to financing 1-2 weeks after me signing the finance paperwork and a week after being denied financing and I never agreed to this sale or $830 month payments, because there is no way I can afford that.

Furthermore, I have copies of emails because the first lease they did sell me was fraudulent, they lied telling me it had features that didn't exist and within one week of vehicle possession it was in the shop and falling apart.

My emails clearly informed the sales department that I was interested in a Jeep Cherokee limited plus, and I sent them 15 stock numbers of interest that put the purchase price right at $18, 000 (year end sale) but they ignored me, and 1st put me in a grand Cherokee Laredo with nothing included and broken and then when denied a lease on that $26k Jeep, instead of going back to the less expensive option or giving me back my down payment of $14k, they put me into a $60, 000 grand Cherokee limited with upgrades but said not to worry it had rebates and specials and I qualified for assistance so my payment would remain low.
Well it didn't, I didn't qualify for the lease so they flipped into a finance and I didn't qualify for that either. But then they refused to give me my down payment and trade-in vehicle (told me they can't even though the denial of finance letter says by law they HAVE to)...
After that, they did some shady & hinky stuff and I know they created a fake business name and income (I never signed & only found out by seeing it on my credit report)
I attempted to contact the dealership and finance and I told everyone I can't afford this and I did not want anything but a lease, but no one listened
I contacted several lawyers, each are eager to have me retain them, however Chrysler Capital is refusing to cooperate by providing copies of each credit submission the dealer submitted to you, which is in violation of California law and adds additional charges to my lawsuit that now directly effect and link you to the fraud suit.
So this COURTESY letter is to inform you of my 3rd and official request for copies of EVERY application for finance you received.
This can be emailed to mckray.[protected]@gmail.com and a hard copy mailed to P.O. Box 777 Cedar Glen, CA 92321 Attn: Tracie Mckray

Being that I have not retained an attorney as of yet, because I was advised it would save me fees by requesting the legal documents personally, I am still not under a lawyers care, so I am going to request and recommend that we try to find a solution to this very illegal fraud issue together and avoid courts, avoid law suits, avoid a long lengthy trial and settle this outside of court.

I've never wanted anything more than my down payment plus vehicle trade in or comparable returned to me, and upon doing so, I am happy to return this 2018 Jeep Grand Cherokee Limited Edition blacked-out overpriced vehicle to you and walk away and never say a word to media or anyone

VIN
1C4RJFBG9JC358599

I bought my car in 2015, paying it for almost 5 years already, every single month ! Just once asked for push that one payment to the end of month, which I was told no problem, it would be done as a referement, never happened, so even paying every month, always is one behind and fees growing on top, so I called customer services to get some help on it, but nothing happens, I received letters and emails from Chrysler Capital saying " We are here to help and assisting you if need" after you call, tell all your hardship financial, I mean answer a lot of annoying questions over and over ! just to have the answer:: "I Am sorry, We are NOT able to assist you this time" like Really ? and the Woman how was assisting me was nasty, treated me with No respect and very antipathetic, ,
trying to make me feel bad to be in hard situation, and even treat me already that they would repossessed my car, which I am paying every month ! Please traine your associates to be Nice with your Customers ! Thank you.

I purchased a 2011 Jeep Liberty Jet August of 2013, and within the first six months I jad heater core replaced. Then the fellowing year it was heating system in 2014 and 2015. Then in September of 2016, the sunroof broke it was in the shop for three too four months. Then the gaskets where replaced in December of 2017 and it was in the shop. Theu didn't put the spark plugs into the car. And now I just had the water pump replaced and the thermostat and pull system in the month of July, now this month is the radiator and then now the gaskets in the engine is leaking again please help there selling lemons. Landmark. Automotive Group address is 2381 Prairie Crossing Drive, Springfield, Illinois 62711, telephone number is 217-862-5200. William Grant is the owner.

I purchased my car at Chrysler Capital (using their loan service) and decided to pay off my loan after a year and sell the car.
I was misinformed about the whole process. After calling their customer service I realized that the money was received but the paperwork that's needed to sell the car would not be provided easily by Chrysler Capital.in spite of repeated requests I did not receive any acknowledgment for my payment and more important - there is no way to get the new title for my car which Is needed so I can sell it.
Their customer service is terrible and almost impossible to reach. Every time I call I receive different answer.
I paid off my car, but I'm still hostage by Chrysler Capital.

Same story as the other complaints. OVERNIGHTED two payoffs for business vehicle loans. Was told it would be 20-25 days! Unbelievable in modern times and unethical since they have already taken payment. I informed the "customer service" rep to transfer me their litigation dept so that I could have my business attorneys contact them. We shall see where that goes... I found it despicable that she told me that a dealer could get the release of lien immediately but "that's just the way we do things" if anyone else is involved.

On July 2 my 2018 Jeep Grand Cherokee repossessed and when contacting first customer service rep was given information on the process of how to reinstate my vehicle. It was clear and since there was the holiday I was not able to make arrangement to pay fees. However, on Friday, July 5 I made a payment of $1500.00 from my dad's account and the remaining owed from my debit account. Since the following day was the weekend, I was not able to get ahold of anyone to release the vehicle and proceed. Then my nightmare began, rude and inconsiderate representatives after another, first they explained to me that I needed to send over a non dispute letter from my dad stating the 1500.00 was authorized and then when dad goes to bank, the bank was unaware of this verification process and so when dad called they would not give him any information and hung up on him. When mom called to speak on my behalf, I actually authorized my mom right there on the phone to speak on my behalf however next day my mom was not able to speak on my behalf. Today when finally was able to get the letter faxed over called back to let them know the time when faxed and now they tell me I needed to send a running bank statement showing the amount withdrawn from the account which was never mentioned to me the first time. I am just trying to get my truck back and I have paid all the amount due and still I am getting the runaround.
lease account number [protected]
VIN 1C4RJEAG7JC481345
Daniel R Varela JR
[protected]@gmail.com

I setup autopay - every payment was made on time; then for some mysterious reason, autopay was disabled for the last payment. no phone call, no email - the only way i found out was because of a negative mark on my credit report. WTF? I called CC and they said i would have to submit an official dispute. WTF? Seriously, since when is it okay to disable autopay without letting the client know?

I mailed my registration renewal in to my states registry back in March. My registration was due by April 1st. I just received my registration and plate stickers on May 12th.
This is unacceptable as my vehicle appears to be unregistered when I drive it after April 1st. When I called the registry they informed me they processed my registration and sent it to Chrysler Capital early April.
My complaint is... Chrysler Capital owns the vehicle not my registration plates. They belong to me as I pay the fee and property tax each year for them to be on my leased vehicle. Cut out the middle man and mail them directly to me. When I called to complain about this they kept telling me that they own the vehicle and that's policy that they receive it. What do they do with them? The whole time they dit somewhere else they are not in the vehicle. That registration belongs to me not the leasing company. Review your policy and this whole process because something is wrong here with this 😠
I will not be leasing another vehicle with Chrysler Capital and I will take to social media about this issue.

I had a chrysler 300 for 3 1/2 years.in the early days of the loan chrysler capital was willing to work out payment plans/arrangements with me. Due to loss of work (and life circumstances) my loan became delinquent again but now that i've paid nearly $30, 000 on this car plus the $5000 I put as a down payment they repossessed the car. I tried to explain that i've had several medium size out of pocket repairs i've used revenue that should have gone toward payment. But now, there is nothing to discuss in getting the car back since the fees are so high ($4025). The customer service reps has been like a dr. Jeckle/mr. Hyde. They were willing to work with me until they got enough money out of me. The interest rate was far to high for the right along with the $641.00 monthly payments. So technically i've already paid for the vehicle. I should have bought a nissan or toyota! Also, though i've paid on nearly 30k on the loan over the 3.5 years. The balance is "still" $28, 000!

I contacted the chrysler located at croton on hudson in ny about a bluetooth problem I was having with my 2018 r/t challenger. I told the service department that water was leaking into the car and I believe that was what is causing my bluetooth's mic to work intermittently. I brought my car in for service once and the service department told me I was crazy and that there was no leak in the vehicle and the bluetooth was working fine. I had to record video and take pictures of water leaking into my brand new car for the service department to do their job and dig a little deeper. I had to get up at 5am to drive an hour and half to a dealership that I thought was top notch based on the recommendation of a friend to bring the car in for a second round of service all before a 10 hour shift at my job. The service department found the reason for the leak and despite my telling them that water was leaking through the passenger and driver side bluetooth microphones located directly over the steering wheel on the roof, that my mic could not be replaced despite water coming out of it. I spoke with a manager hoping they could do right by me I simply want what I feel i'm owed and was told essentially that because he can't make a case for it to get it covered under warranty that he wouldn't replace it and i'd have to be stuck with a brand new car that doesn't function properly. The manager and the service department cited the fact that my iphone software version isn't compatible with the cars uconnect. Okay I understand that. I told them not only do I have friends that also have the same car with the same software version as me born experiencing these issues, but I also disconnected my phone from the car and tried to setup my uconnect subscription and couldn't even do that. I had to call the uconnect from my mobile phone. The uconnect represnative even informed me that I shouldn't be having issues like that with a new car. I don't like the way the face of your company handled this situation. I'm not asking for them to give me a new car I just want my bluetooth mic to work as intended everything else is fine. All my friends love muscle cars and the challenger really is a fun cool car I just want to be able to enjoy it like them. I am so upset at how this situation is playing out I will likely never recommend or buy another chrysler product should this issue not be made square.

The dealership found the leak that was coming out of the bluetooth mic and still won't replace the bluetooth since they claim it's working just like I told them there was a leak in my car and they couldn't find it initially.

So i have been going threw this for a year now, okay they sent my money back for my transfer and my registered but never corrected the title! name to be remove and on my tag. We did all the request the chrysler ask me to do. I haven't drove my car in months due cause my tag has to be in my name only. I have to pay out of m pocket again, which i pay already for my tag to be registered in my name. They give me the run around for a year now, the dmv manager explain to the supervisor what need to be done to do this. She apply we will get on it asap and will email me to go ahead to head to dmv when the correction is made on there ends. I called and all i get someone don't understand and to do this again. Smh i told her it's should be in a note or in the system what they need to do. Again im still waiting it shouldn't take this long to a year to do. It didn't take them long mess up. I don't think i have to pay out of my pocket for there mess up.

I asked for pay off on my vehicle tonight (1/10/2019). They refuse to give it to me and told me I have to pay extra and they will then refund the excess 30 to 45 days later. This should be an illegal practice. I did overnight the pay off amount to Chrysler Capital. But having to wait so long for an over payment with no interest is not right. Is there any legal recourse on this matter?

I have had terrible experience. This is my first car purchase and I had horrible experience from the start having to take 4 hours waiting at the tomball branch to have my documents processed. The price quoted was $19, 000 and the final selling price was $29, 000. I was tricked into giving all sorts of reasons that they had to add in $3000 as I was a first time buyer and that my loan wasn't approved, and because the bank will charge them a fee so he has to add it on the selling price and after adding in all the taxes, add ons and warranties, it has become $29k.Then, I checked the online account and to my horror, I (the buyer) was shown as a co-borrower and my co-signer was showed as the borrower. This is incorrect usage of my information and my co-signer's information (or rather did Chrysler perform a wrong transaction without notifying the customer?). I called in the contact center and was told that first that they had to do it because the loan wasn't approved and they could only get the credit approved by making the switch (really? Without informing the customer?). Then she was going to get the manager to speak with me as she can't make the switch and the line got disconnected. I called in again and spoke with another agent who asked me tons of verification questions which I already punched in the IVR and she assumed that I was wrong and they follow the contract and it could be possible that I signed at the wrong spot. Really? Is this how a serious issue is handled? After checking my details and the copy of the contract it became clear that I and my co-signer signed correctly and the mistake was at their end. She said that she will just notify her finance team to make the switch and apologised for the inconvenience. I then asked her what can they do to address the inconvenience that I have gone through. How will they turn my experience around and make me a happy customer to which she said that there is nothing they can do except apologising. I asked for the call to be escalated as I was still not happy. I then spoke with the supervisor who repeated the same thing and said that they don't compensate for such errors except apologising. He even said that there is no way a customer could find out such information about the name switch unless someone informed them from their office. I said that I can see that online. I asked to be escalated further and spoke with a lady at the executive office who said the same thing and that they don't compensate for the inconvenience. At this stage, all I am getting that they don't care about customer experience and though I had to find all this out, it's on my head. I then asked the call to be further escalated and spoke with Andrew (manager). Who also said the same thing and further explained that with this administrative error, the credit changes would not be impacted as both are still responsible for payments and the account, whether one is a borrower or a co-borrower and that they don't charge customers any processing fee. It's between them and the dealers and dealers should not pass any cost on to the customers. This came as a shock because now it's getting more messy. The dealer passed me $3000 which is added in the sales price of the vehicle saying that they don't have a choice because the financial institution will charge them the fee and had me sign the agreement on the same. Andrew further said that he will investigate further on this and get back to me as something like this should not happen. I gave him name of the person I spoke with (Rubi) before heading to the Tomball branch, who quoted me $19000 before the loan department added in the $3000 on top of this (including other addons to make it to $28k). I believe this additional $3000 should be waived.

All the negative reviews about how awful Chrysler Capital's customer service is are true, and there are MANY, and on different platforms too. Chrysler Capital's agents are rude, impolite, unfriendly and do NOT care about their customer. They charged me over ONE THOUSAND dollars after my lease ended, for damages that were NOT caused by me and they are reluctant to withdraw those charges even though I have sent them proof that I did not turn in the car in that state. I sent them pictures of how I turned in the car, I sent them a document from the dealership showing I turned in the car on the first day of the month and Chrysler Capital received it on the 15th of the month. I spoke to their Executive Office team, to Kristen, and that too was in vain and a waste of my time. She was reluctant to listen to me, and all she kept doing was cutting me off and being condescending when telling me that she was not going to wave the charge and that I could file a complaint with Better Business Bureau if I wanted to, that they did not care. WHO runs this company?! It is being handled as a dictatorship, where the only rules that govern are their own, and they don't care about anything. HOW are people allowed to treat customers like that! Whatever you do, do NOT finance your vehicle with Chrysler Capital, you will regret it.

One of the worst choices I ever made was to obtain an auto loan through this company. My credit is sub-par so I am paying a high interest rate, which I was well aware of going into this, but when you need a car, you need a car. I didn't receive payment information until the first due date had passed and they dinged me for a 30 day late on my credit file BEFORE it had been 30 days! This was in July 2018. I just got an email from one of my credit monitoring sites telling me Chrysler Capital just dinged me for another 30 day late, when my payment is 15 days late!

I just typed up an appeal requesting they review my account and remove the lates, I'll respond to this when I find out what's up.

Don't bother 'chatting' with anyone, they will just lie to you and not follow through. They wouldn't even give me the address to send the appeal.

My truck got repossessed on friday. I call up about it since i paid on time every month to find out that according to them im three months past due and i have been dead for three months. On tuesday I email over the conformation numbers and proof im still alive. I wait until friday no communication on there part. I call and they say the conformation numbers dont match up. The numbers are the ones I got strait from the site. I told the person i want my truck back and they said not until they have the money but you already have it. Now when 2i call I am put on hold then they hang up. Not a way to run a company. I want my truck or money back. I put 30k as a down payment in a 44k truck plus paid on it for almost 2 years.

3 years ago when I purchased my Jeep I purchased extra mileage giving me 15k a year. Over the past year I have had numerous conversations with representatives who confirmed I purchased additional mileage and it was noted to my account. When I received my final bill, they charged me for miles because they said I only had 12k year. I have talked to at least 5 reps who confirm I purchased and now it's mysteriously not there when it came down to my final balance due to them. Now my account is under review. I told them they need to listen to all the recorded calls I have made and numerous notations to my account about this continued matter.

I moved out of state and needed the title to be sent to Dmv since I'm leasing you hold it it was never stamped I was at Dmv in line for four hours with my very impatient one year old to be told when I finally got up there to be told that you hadn't stamped it so it would have to be sent back to you I have called at least six times and spoke to management to be told something else each time at first I was told it was put in the wrong file but it would be there the following Tuesday then Monday was told it would be sent that day Tuesday I was told you hadn't received it none of the management even has a clear answer on what's going on I've been paying for insurance in two states for a week and a half and am beyond frustrated since it's
A lease I'm obviously stuck but I think the entire company is a complete joke at this point I don't understand how this can happen

BEWARE! My personal loan info was shared with a stranger. Who called into their toll free number.

Total breach of personal information. I thought my personal info. was secure. Is Chrysler Capital the next Experion.

Additionally, every time I call I get different versions of my account status.

My vehicle was reported to the credit agencies 1 year ago as a charge off even though I continued to make payments.