Chumba Casino / VGW Holdings
Reviews and Complaints

I never got winnings yet keeping on hold till I can come there to your office in San Francisco, CA. Several times you were very kind and understanding, and when we were kinda cut off from one another with communication you even said you were glad to finally hear from me, these hackers keep trying every way they can. I won Feb 1. Major... Debora Marie Lozon. I was waiting my 10 days. In that time frame you let someone else step in my place and I'm the one with all the proof. Winner. Every time played I have statement. And of her items as proof... Thank you, Debora Marie Lozon

You continue to rip people off, including me, . I forgot how bad your service is, and now you change games special features amount of free spins, on multiple games. With a reputation like yours I'm amazed your still allowed to scam people out of their hard earned money, . Must be nice to not have a conscience and be able to do very little work and reap the income of every one else's hard work...
I'm out.
From the one of so many scammed!
Go to hell

I won 34k but spent it down to 16k then tried to redeem while they said they were verifying my info I added 30$ more with the bank account they were verifying but before I could spend it they closed my account kept my winnings and my deposit then have been just talking me in circles trying to say they are getting my complaint to the right place. I now have made 600 blogs telling the world, contacted the police and BBB . The media has taken intrist so I am doing those interviews and I am also calling upon anon from around the world as I am a very avid member of our way of fair lifestyles as if they find some legal loophole lie I will spend the rest of my life taking them down even if it is a physical takedown and hunt I have read too many of the exact same things happening to so many people . Companies hell people like this should be tortured and removed from this place we call home as they will gladly steal your money then lie make sure you will never receive a dime as they pocket all this stolen funds with extreme terms that they just could easily lie and close your account for no reason so anon, brothers and sisters start your engines the employees and owners of chumba casino or vgw holdings are criminals of the people let's take our hold and bring out every skeleton find them in person and let them know the people will not stand for this atrocity they pull on so many!

I had won a lump sum of 29, 000 but couldn't get it. I've also noticed low payouts every time I bid 2.50 and over . I have also taken screen shots to prove that I am being ripped off. Also they deactivate your account. I have provided everything my husband's in bpoppa10.[protected]@gmail.com and my son's info [protected]@gmail.com as well as mine [protected]@yahoo.com

I have had a chumba casino account for a year and had not problems until 3-11-21 I had a major jackpot plus many other wins and redeemed 5, 000 and left 800 on my account. My account was deactivated the next morning. Customer service said something about their Terms and Conditions. I did nothing wrong and changed nothing. This is fraudulent and I want my Winnings. They will not say exactly what it was but that I have to forfeit my wins. I have since found out and spoke to many players whom the same exact thing has happened. This is horrible business and you cannot contact a live person. Its all thru email. They are based in Australia and have a office in Malta. I want my redemptions I won fair and square they can keep my account closed.

asked for documents id etc i supplied them my wifes id was outdated so we got a new license it was temporary so they said it was ok for now just need to supply new one when you get it i cashed out a 1000 us dollars and after two weeks they say i requested it back to sweep coins and it was played immediately which is bologna this happened 2/14/2021 and they said the request for getting the sweepscoins back instead was on 2/26/2021

2.23.2021 date number of transaction not approved 5 -$20 = $100.00
2.19.2021 date number of transaction not approved 4 - $100 = $400.00
2.23.2021 date number of transaction not approved 5 - $20 = $100.00
2.15.2021 date number of transaction not approved 1-$100 =$100.00
2.24.2021 date number of transaction not approved 4 - $100.00 = $400.00

I have a ton of overcharges to my account. I am still going through the rest as I assume there will be more. Make sure you are writing down every transaction you complete with them and keep track.

I have a VERFIED ACCOUNT and did a cash out redemption of $1, 000. They closed my account the next day and said that I had multiple accounts. However, I did not. I only had this one. They didn't have a problem TAKING MY MONEY from my account or paying me $100 one time. I even received emails congratulating me and telling me they were sending me my money.

In the past month Chumba has been double and triple charging my accounts to the amount of at least 10, 000. In November or December I won 35, 000 and the quickly removed the money as I played. Before I realized it my account was empty. Their records do not match with my bank accounts. I think they are taking money from people is a very unauthorized way. Stealing from peoples accounts by repeat charges.

A few days ago I tried to sign on to my account on Chumba Casino, but instead was greeted with a message that said my account was deactivated. I know for a fact I didn't do anything to violate any terms or conditions. I'd like to prove that to them, but they refuse to respond to my repeated efforts to find out what happened. This is inexcusable treatment and horrible customer support. I just want an opportunity to show them I didn't do anything to warrant having my account deactivated.

I deposited over $6400 over a few weeks hoping for the big hit. I had seen great slots players on YouTube win serious cash. When I got down to $300 I needed to withdraw it to pay my gas bill. But Chumba asked for ID 4 times and still won't release my funds. My email is [protected]@gmail.com and password is VayaConDios66.
Please help. Thanks.

I was having difficulties at first with the bank verification process which they wanted more information than needed because a representative at my bank signed the letter and gave them the number to call for any other questions or concerns. Now all of a sudden I am having a verification of email issue. I received a payout of 100$ without a problem so now what is the problem with verifying my email? This should have been the first thing approved before the payout don't you would think. I agree that the machines are rigged and they chose who they want to win after talking about them in their groups on Facebook then all of a sudden. I get my credits and I win a little money. I will report every problem I have with this casino because I'm just that person they don't need to play with. Have a great day and stay up on them.

I contacted chumba about them refunding my money back and I filed BBB complaint well they refuse to refund me all my money back and they closed my account they won't respond to my messages they lied about that you can't make purchases or cash out on their website but that's a lie because I got email stayed how much I purchased. Give me my money back I won't stop

I have been playing on chumba casino for over a month deposited more than 3000$ they have not verified my account refuse to respond to my emails then deactivated my account I have in no way violating any terms of service I hit money tried to cash out zero help then they deactivated my account sent a few requests I asked to speak to a supervisor nothing they do not offer phone support
I've tried to redeem zero help :(

You can win, but actually redeeming your prize is another story. I have done online business for 20 years, so for me, account verification should be straightforward and simple. I promptly provided all documents, but customer service finds an issue every single time. You get them new documents and fill out forms again every time only for customer service to respond with another issue supposedly needing fixed. Because positive reviews can be found, I'm under they are selective scamming in order to maintain a somewhat positive appearance. That or they are giving players free credit to leave positive reviews.

It has been more than w months and Chumba casino still has not deposited any of my winnings totalling around 7G. They keep stating the winnings were processed and I should have received them, I have showed them proof this is not the case according to my bank statements. They simply don't care. Nothing is being done. This all appears to be a scam, and a very well organized scheme for sure.

Juat the other day my purse phone and some other valuables were stolen out of my car so after trying to remember which credit cards prepaid and non prepaid I then got in contact with green dot to cancel my card and was In formed that almost $ 100 was spent on chumba casino. I want to inform you that I did not make these purchases and I I want to dispute them then shut down this chumba account. Thank uou

Basically I won over $5, 000 on chumba casino on the Stampede Fury slot machine and this happened over two weeks ago and I've done everything they've asked to be verified they told me I was verified my Bank information to withdraw $3, 200 of my winnings they said that was an okay Banks like updated it to another bank which is the one actually had used to purchase the money to gamble anyway on their website anyway long story short they say they'll pay you within five days or let you redeem it within 5 days and it's been pushing almost two weeks for me and I still have not seen a dime and I can't get anybody to answer me. Everything they've asked me to be verified and be secure i have done and they have no problem taking your money the second you go to to buy some of their sweeps cash but the second you try to takeout your winnings they suddenly vanish. Im beyond frustrated.

It started in January or February by opening account & verifying. I played very little then my phone was hacked debit card, Belk card, Sam's all information used! Credit card Citi simplicity & Citi double cash balance rose to a ridiculously amount within 1-7 days . I can't & did not automatically authorize these charges . I have tried & tried to resolve or clear this up! This year was a crazy terrible storm ! We we then robbed & my car & over 5, 000 in tools stolen! They we caught but again I want to explain my account was open & charges doubled & tripled! I emailed them ! I received an email this week them wanted me to play a game I sent email & they say account deactivated! I explained that's fine just please please resolve this situation with Citi! It has changed my life with a heavy burden on finances & stress! Thank you in advance for understanding

My account was put into deactivated mode until Chumba. I have not been given an answer except that I made a claim with my bank for other, not Chumba, illegal withdrawals by another company. I did not ask for any of Chumba's transactions be reviewed nor did I get any money from Chumba from this investigation. I would like my playing status returned to normal (back on). Tracy P