Chumba Casino / VGW Holdings
reviews and complaints

I have been writing sweepstakes entries for a year. I November I got a 3.3 warning that I had violated their terms and conditions. I have never 'cheated' and wrote chumba who said they could not tell me what exactly I had violated. I never wrote in excess. Anywhere from 25 - 150 letters at a time and did not do it consistently. I stopped writing at that point and stopped collecting codes. I recently got banned saying it was a 3.3 violation. I have not been signed into chumba for days at this point. I recently started writing letters again, since January I have mailed 150 letters. I was concerned this happened in error since the previous 12 hours their system was glitching games and people's accounts. I wrote them about my concern and was told they will not investigate and do not care if it was a glitch. I have since heard of people losing $1000's of their own money and the same response was given to them. I do not cheat, have never cheated and have no idea how you would cheat.

I've spent literally THOUSANDS of dollars playing on chumba and have noticed that some games have a big payout at first and for days on end but then all of a sudden it switches up to where you don't win anything hardly and it just drains your account. I've got bank statements totaling around 20,000 dollars in 6 months from playing and have only cashed out less then 3000.

Chumba Casino had deactivated my account and sent me an email saying I was non-complaint with their 3.3 sweeps rules terms and conditions as to me, mailing in requests to get sweeps coins. They didn't give me a specific reason on why I have received the notice to what I did wrong.I also emailed them to help me update my phone number and new address since I have recently moved in December 2023 and instead of guiding me through the process, they closed and blocked my account. I also, have a little over 400 envelopes that had been sent out and the last day I sent it was November 21, 2023 and now due do this accident of my account being blocked, I will no longer have access to login in and no sweeps coins will be added to my account. I would like for them to help me update my new address and phone number and reactive my account and get my credits that was owed knowing I did follow the sweeps rules.

Been 2 years since I lve been able to log in to my account with the complaint they put resolved which never was just now oppend a bank account liked it to my Google account the when I check notice money missing emailed chumba the acted considered requested a pdf file so I got that for them ext . Then they emailed me saying there not going to refund anything it's time people took responsibly which I emailed them requesting a earning to wining of my account to see how much coins were purchased they haven't responded

I've been playing on jumbo for years and about 8 months ago I was blocked for no reason and after months and months of fighting with them I got reinstated to only be issued the bonus for missing that time unnecessarily to be re-blocked and now I receive nothing I also had an incident where I hit a bonus and did not receive the payoff from it because it glitched and it was a quite significant bonus $70,000 and it was never even acknowledged I messaged about it so many times and to the point of I just gave up ridiculous

I purchased a promo that was being advertised for $5 and you get 20 sweep coins to play with I won $2,200 I have my banking account already on file from a cash redemption for $almost $400 I verified the information for my identity and banking information and I received the money two days later I tried to cash on the $2200 I was asked to verify my identity again and I sent in the proper documents I also received a email stating that my bank info was already on file I have waited all day for a response on the redemption I checked for a email about my winnings and now my account has been deactivated

I've received multiple emails genetic emails from the company saying that they're not able to link my bank account and that is why they cannot send me my money but it's the same bank account that they took the money out of I don't know what the problem is I've taken screenshots of everything and yet they still will not answer me in a professional manner and it's just the same thing over and over every day they will not let me withdraw my winnings and they will not verify my bank account I don't think they're trying

It started out with chumba advertising for the jackpot was ready on Western gold play now for your chances.

I did play and as usual I lost several dollars. Hard to win when they are pushing a game. Then I hit the grand jackpot. Over 700 grand. Then they said NOPE GAME GLITCHED. Sep23 4:10 pm.

I updated my information after I was verified and told I could redeem my sweeps coins after I made a big win on your slingo game and as soon as I did that they locked me out before I even redeem my coins. None of my information has changed I've been trying since the 13th of this month to redeem my coins and they keep on saying that nothing I give them is good enough my ID isn't good enough the phone bill of mine isn't good enough they want a light bill but I don't have a light bill because where I live my lights and water I paid for in my rent and then they want me to send them more and more and more stuff no matter what I send I wrote the company over and over and over and I keep sending the same all the information that you asked and every time I do it I get told not good enough keep it up hang in there it's going to work just stick to it you're going to get there that sounds awfully condescending

I been waiting to get my accounted approved for almost 6 months now I provided all my personal info and bank account and it's been past 5 days I lost so much money yet I can never redeem my winnings but yet you guys always manage to take from my account how long does it take to verify I been waiting to be approved then approved again and again and still nothing what the [censored] is up with this [censored]

On July 8 2023 I did redemption for 10500 and continue to play on site I had 1 k in play tgey shut my account down won’t pay me won’t answer me I did nothing didn’t do anything different from the date I opened my account it definitely seem like i’m not thd only person this has happened to I spent thousands and thousands on this site thinking it was legit SND here I am csnt get anyone to help respond do anything I want my 10500 plus 1 k in funds i’m play

I was playing on Chumba Casino and hit the Grand Jackpot on the game Western Gold. They are refusing to acknowledge the win and trying to alter my game play history as well. I only spun one time and won a Grand Jackpot when all of the sudden the screen froze. I have screen shots and screen recording of it that I will attach showing I landed on the Grand Jackpot. I will also show the game play history they have altered and trying to say it was only a $2.91 win.

joann owens

To: Chumba Casino Support

This was a simple task. You all have sent me to hell and back dealing with your site. You took 5 months to verify my account. You took another month to verify my bank account after sending you numerous documents that you asked for. You have my account information so what is the problem. Now you are telling me that you can't do a simple redemption of MY winnings to my account that you have full knowledge of. I looked on your company website and see that you have a ! star rating. You also have a pending class action suit. I see where you have failed to payout winnings on multiple occasions. I didn't know any of this before I began playing. If I do not receive my winning I will use every legal avenue available to me to hold you accountable. Do not give me excuses, give me my winnings,

Thank you,

Joann Brown

On Monday, July 24, 2023 at 04:03:46 AM CDT, Chumba Casino Support wrote:

This casino is the biggest scam I've ever been a part of I have taken numerous screenshots and screen recordings of all the times they took my money yet never paid me for things I should have been paid for I've sent email after email and got nowhere but the same mass reply text they sent to everyone I'm sure I plan to take this to court because this is fraud on a federal level and nobody seems to do anything about it but complain I plan to spread this news to as many people as I possibly can but they are the worst online casino and the biggest fraud and I hope that the billionaire he's making all this money off of us has a rude awakening and loses his fortune that he gained from stealing from everyone else

They won’t give me my redemption I won 8,000 they said I had an account with them in the past that had a chargeback but the chargeback is nowhere near the amount that they owe me. I would like for them to send me the money that is owed and if I owe anything they can take what’s owed out of my winnings and send the rest to my bank. I will never play on their site again.

I opened this account in 2022. I played almost daily. I got verified immediately. I did so with. My drivers license as well as a facial scan. After being verified I thought all was well. After all if chumba had an issue with you then surely they wouldn't verify you and let you spend money, knowing they would never pay, that would be down right theft in my option.

So in January of 2023 I hit a jackpot. My account has over $19,000 in it but chumba is reviewing to pay me. The complaints resolution team sends me an email every week or so to tell me they are still working on it but it's been 6 months. The number of ny chumba issue is

[protected], that's on all their emails. Just make this right Chumba. I'll remove my negative reviews on trust pilot, Google, and the BBB. Laurence Escalante seems to be an honest man. I don't think he would never cheat or deny someone of their rightful winnings. Please just make this right.

Michelle Ashcraft

[protected]@gmail.com

[protected]

Hello today on 6/15/23 around 5AM There were a few transactions to my CASHAP CARD, they were fraudulent. I will list the amounts below:

(1): 6/14/23 7:37pm PST: $10

(2): 6/14/23 7:45pm PST: $15

(3): 6/15/23 2:48AM PST: $20

These transactions are still in pending status, I need them to be released and returned back to my cashap card... That the action I'd like to see for the outcome of this.

Please contact me with any questions or inquiries for further personal info. You may need to process this request. Thank you I. Advance for your time and effort.

Sincerely,

Robin Jones

P.s.

You can contact me back using my email which is:

[protected]@gmail.com

I'm trying to redeem my prize for months now and I can't get help from nobody at chumba they just give me the run around I just want to redeem my prize . I have been fully verified on there for at least six months now whe I tried to redeem my first prize of like 100 dollars now I have over 200 dollars I'd like to redeem and I'm not able to I would really appreciate if we got this situation resolved as I happen to like the casino except for those reasons