Chumba Casino / VGW Holdings
Reviews and Complaints

I had 1800 that I won and submitted everything they asked for and waited a few days and nothing happened. Like a dummy I continued to play and ended up losing half of it. Tried to cash out what was left and customer service said they don't have my email on file. Wow, all this time and nothing. So I decided to gamble the rest, since my account didn't exist. I filed a dispute and will hopefully get some money back. We'll see.

A month ago my credit card co. made a mistake and denied your payment, BUT I CALLED THEM AND THEY DENIED THE WRONG COMPANYS BILL, I cussed them out and said they messed up and had better make it right, THEY ASSURED ME THAT THEY DID.When i got my bill this month CHUMBA CASINO or (VGW HOLDINGS) WAS ON MY BILL. SO THEY MADE IT RIGHT, SO GET IT TOGETHER and REOPEN MY ACCOUNT! I have sent you a message before and no answer, I HAVE BEEN HERE SINCE YOU OPENED! SO MAKE IT RIGHT! PLEASE I LOVE CHUMBA CASINO!

On 10/28/18 I received an email stating that my account was deactivated
Hello Monica,

We would like to advise you that your Chumba Casino account associated with the email address, flores.[protected]@yahoo.com is in negative status. This is because one or more refund(s) have been made on your account.

We have now deactivated your account. If you would like to have this account enabled again, or if you think you did not initiate any refund, please reply to this message so we can assist you further.

Regards,

Chumba Casino Customer Service
Chumba Casino - Real Fun. Real Cash.
I was notified by cc company that a flag was raised because I had two charges from chumba for $20 at the exact same time so of course I disputed one if the charges because I know that I did not charge both. I responded to chumba explaining
Hello, my capital one creditor sent me an email stating that I had 2 transactions posted for $20 on 10/10 or 10/11 at the exact same time. So thats why they disputed one of them cause i know that i didn't receive$40 in sweeps. Was it really necessary to deactivate my account for $20? I have given chumba plenty of my Money. Also I had a cashout request for $110 that i would like credited to my bank please! And if you feel that there wasnt a double transaction I have no problem with Chumba deducting the $20 from my @. I have definitely put my duesand in for that $110 plenty times over cause chumba slots hasn't been paying out lately. At least from my experience. But I love playing Chumba slots they're my favorite. So if we could please get this issue resolved that would be great!
Thank You
M.Flores
I have not received a response in 2 weeks and am very upset. Can someone please help me solve this issue

Total scam they do not pay you if you win..I provided all the info they needed and they always say they can't verify it..pretty pissed off it's a total scam do not play or you just might want to throw your money in the trash! They always have an excuse to not pay..my winning was just $205 so I can imagine if you won a lot more don't recommend it!

I won $1700 on chumba casino, on the 24 of septemberi, ve sent numerous emails to [protected]@chumbacasino, they started with my banking information, which i got from my bank and sent to them.Every other day i, d get an email saying this was not right and this is wrong.After three weeks they emailed and said that my banking information was all cleared and iwould get my money in 3to 5 buisness days.Since that they have asked for my banks swift number, i sent that.The next day they emailed and said that i had to answer a math question.The math question was not sent to me.Since that i, ve sent three emails asking for the math question i had to answer.I, m still waiting and no math question and no $1700.

So I went to use my NetSpend card the other day when should I have somewhere around 50 bucks on it and it said my funds were insufficient so I called NetSpend and they said my account has been locked and I come to find out if there is one or two or more fraudulent charges from chumba casino and they have taken money out of my account therefore putting my card on hold and now I don't know what to do I'm [censored]ing pissed

I won $600.00 and I never got it. Keep asking me some proof but I did sent all of that. Too many excuses. I won a $100.00 and I never had a problem returning that to my acct. But I guess when you pass over a hundred you'll never see it. This is a rip off . ivenail them many times I have no response. All they keep asking you is I need more proof. I even email they to get the phone number so that I can talk to one of them but they told me they don't have one. So if they don't have any contact number, so I can kiss my money goodbye. Lol!

I confirmed my ID and banking information to receive my Pin. When went to cash out they asked for everything all over again. Cool I submitted the information. Now I'm still waiting for my winnings. They said it's cleared on their end, but my back doesn't hold ACH deposits, it's not there. My frustrations with Chumba is beyond belief. What happened, what changed, this is terrible. Please send me my money!

First I submitted my PADL and a photo, copy of the top of my bank statement. Was told to submit a picture of myself which I did, then I was told my bank statement was not acceptable that you needed the entire page (which frankly is none of your business). Then I sent the entire copy of the bank statement. I have not heard back. Have fumbled through your site and found a list of all my inquiries which most read solved. Well they are not solved! I read one that was open and now I find out that you want a live picture of me and you will not accept a copy of my joint account bank statement. This is absolutely ridiculous! Either refund my credit card (which you had no problem taking my money), or send me a check, or deposit the money to my bank account. If this is not resolved today I will file a complaint with the better business bureau and facebook.

i have been playing this casino games since 2015, always winning/losing. but i enjoyed playing. until i won a couple of times. minimum withdraw amount $400.00/ once a month.
so a couple of times i reached that amount and claimed the money through a cashout pin they provided. i successfully withdrew 3 times. the last time being june 2018. also for $400 dls. until september i won 500$, i try to cash out now they required proof of I.D. Bank Statements and SSN. which i provided, US citizen, US passport, California DL/
And Bank Statement. no reply from them i continued to log in to account and going to help desk for help.
lots of excuses. They claimed they couldn't deposit to my bank.
Bank of America. so i said to them deposit to my Pay Pal like before, they said no,
at this time they suspended my account, so i play on my facebook account. and won $2000.00, at times reaching the 3000$ mark,
now they said my name doesn't match. so i am out of luck. searching for advise.
to buy credits its so easy, they accept credit cards, atm, pay pal, bank account with no barriers. but try to cash out. they will find a way not to pay out
please help...

I have recently played with chumba casino and had the ability to cash out at least $900. Every since then they have given me the run around and will not cash out my winnings. It first started because of incorrect banking information. Which I provided them 2 separate accounts with the accurate information . I provided all of it to them at least 4 times. Now because on one area of the accounts that I gave them did not update my name appropriately from 7 years ago they are now requesting that I provided them a copy of my marriage licenses utility bill and a whole bunch of other stuff before they will give me my winnings. Please help

Im not an account holder but yet funds was debited from my card. I contacted chumba providing a copy of bank statement to show the amounts debited. They stated they couldn't find any transactions .I contacted the Better Business Bureau and thanks to them I got a email from Chumba asking to me to reply using a link they provided. Once you click on link it takes you directly to chumba website where it asks for account name and password. How could I know this as I dont have an account. And the link that was sent expired like in 20 minutes. So BBB was told by chumba that they made an attempt to resolve my issue but I failed to respond. I sent emails telling chumba i cant use their link and their reply is by sending me another useless link for which a account name and password is needed to access. What a run around.

I bought $5.00 to play with and they took money rite out of my account did not verify that.well I played for awhile and got it up to100.00 tried to cash out and they said they would need to verify ok.so I took pics of Do&Bank stament like they requested .go back to screen and it asus I can continue playing so ok I got it down to 99.96 something like that went to cash out again and it pops up with min of 100.00 to cash out well why did they not say that the first time.well my boyfriend played he got it up to 174.00.so I re yes to cash out nope can't have to get papers sent again.so then i texted to cash out all 174.00 it would only pull up 100.00.so ok fine.well there's 74.00 still in play so I said they aren't getting it still waiting for my 100.00.I sent them 6 documents do.bank stament and a power or bill with name and address 4 of those all different .nom they are back to wanting my bank stament again .I've kept all of my comunecations with them.for a 100.00 dollars.they don't know me that well to think I will just give up.oh boy are they rong...

I have won a few hundred dollars that I have attempted to withdraw on a few occasions.
The first time I tried to withdraw, they asked for a ton of verification and I just kept playing till that money was gone.
The second time I tried I thought they had all my verification information and waited for several days before contacting customer service . They were to get back to me but I didn't hear a word for several weeks. At that time, I received a notice saying that my attempt had expired, money was put into gold couns( which I couldn't convert to cash)
The third time and last attempt, I let them nknow that the email address I had been signing in with ( through Face Book) I was no longer able to access and gave them a new address. They continued to send mail to the other address. When I finally figured that out, they wanted more verification ( which I sent) after several days of again not hearing from them, they told me that I would be contacted when the verification process is finished . They couldn't tell me how long that would be.
When they did contact me I was informed that they couldn't send it to a business account. I explained it was my personal trust in my name that I use as a regular account. The money is just left in a trust for my family should something happen to me. Not acceptable.
Ok, refund it to PayPal. Nope . How about to the credit card I used to purchase the coins? . Nope. How about the money I purchased with to the card and the rest in sweeps? Nope. They charge $45.00 to send a check and I can only imagine what else they would need for verification if a check was requested. Ok, put the $300.00 back in sweeps within 24 hours and I'll either lose it and never play here again or win huge and open another bank account .
That process took over a week but the kicker at the end was, I had to be asked another Three times if I wanted the money back in sweeps. This is not done through online chat. It's all done through email and of course they are extremely busy so each mail thanked a minimum of 48 hours. Some take more than five days. In the meantime they have your money along with your winnings. This time I believe it was close to three weeks from request to having it back in to play with . Not even a comp or freee spins.
Not only that but several times when I have been playing, I will hit a big win, it starts to add it up and suddenly there is a server error and I'm knocked out of the game only to reply in and the big winks no longer there. Or, the machine lines up a win that would be substantial and all the sudden one reel will bump a quarter turn or so and gyess what? Nothing.
I hav several friends that used to play at Chumba. The only one ever able to actually get cash, doesn't have a permanent address or an I'd or a utility bill of any type in her name. She was willing to send the $45.00 for a check as she needed ANY money she could get and used her boyfriends credit card ( whom had just died ) to pay the $45.00. Suddenly Chumba didn't care where the money came from.

I won money and try to cash out. They give me many excuses about my bank account and i.d i reload it and still. The same. I know they a scam now and i want my money back.if i have to take there [censored] to court i will
They dont have a phone number so i cant call and talk to someone . its very distracting because i did ever thing they ask and rhey still will not give me my winnings

I have been trying to cash out money from chumba. I requested a cashout for $1000.00. I went through the whole verification process. I received an e-mail stating that my account had been verified. The next e-mail I got stated that my cashout had been authorized and processed. Money never went in my account. I questioned this through email. They replied that my bank rejected my cash out. I spoke with my bank manager, she told me that they never sent a deposit and they also do NOT reject deposits.I received another e-mail from Chumba stating that they can't verify my account? I sent them all of my documentation again. What can I do? Please help me. Thank you

I submitted a request for a payout on August 4th. As of August 16th I still have not received the payout. Payout amount was around $800. I have written to customer support several times and I either get no response or they tell me that a ticket was opened and the problem has been resolved. The problem has not been resolved, the payout has not been made and it's been over 12 days now. I have received other payouts from this company after that time so they can't use the excuse that this is the first time payout. I don't know what to do I contacted them and they do nothing. How can I get the $800 that is due to me?

They have changed their method of cashing out, making you jump through hoops and asking for more and more documentation before they give you any money you've won, I assume in an attempt to encourage you to keeping playing, rather than cashing out. The winners of the "contests" for free sweeps $ that they run on their Facebook page are not determined randomly, but are sometimes chosen arbitrarily and often not paid at all even if you meet the qualifications asked for. In addition, over the last few months, they have changed the frequency of "bonus games" appearing in the games, and if and when you finally receive a bonus game or free spins, you rarely collect even what one spin would pay out. Lastly, I was sent an email promotion and when I tried to use it it told me I'd already used that promotion, even though it just arrrived that day. When I opened a support ticket, I was told it was an old promotion that sent a delayed email, even though the date of the email was that day, and it said the promotion was good for 7 days from the receipt of the email. They refused to honor the promotion, even though it was only for $5 sweeps and even required me to spend money to receive it.

Keep saying my details are incomplete. I originally submitted all requested documents in April 20118. Was receiving payouts until a couple weeks ago. Now keep replying to that first bank info was incomplete, now address is. Documentation has all required information.

I want the $1, 900.00 I AM OWED!

Amanda Coombs
20 Orchard Terrace
Salem, NH 03079

ticket #2549403, this is my dispute #

I am getting the runaround with two $100.00 cash outs. I sent a copy of my drivers license. Now I get an e-mail saying trouble with verifying my bank information that I sent to you as you requested- a copy of my statement. Also, since I sent my driver's license copy I have not been able to purchase, as I had no trouble prior. I had let my banking centers know that it was me making the purchases. But, now they are being denied. What's up?

Pamela Stewart
[protected]@hotmail.com