Chumba Casino / VGW Holdings
Reviews and Complaints

Created Friday at 09:44 Last activity Yesterday at 06:22
Id #3336367 Status open ok everetime i send papaer they ask me for more i think its ridiculus and i want my money i put so much money in your casino i appriciate you answer me please i want the send me 5900 this i win ty

my name is marcelle charbonneau
[protected]@gmail.com

its very important i play often and i lake this site but now i not very interrested to put more money if you dont send me my win

My name is Rebecca Patch on July 12 2019 I cashed out $200 I was told my account would need to be verified Everytime I sent in a document they asked for something else it has been almost a month and I have not received my winnings nor have I received a reply from Chumba Casino in 2 Days I keep messaging them with no reply I gave my money to them I did not win on the free sweeps they offer. I do believe this is a scam & I also think this casino should be banned if they are not going to pay the winnings when people win

I won $200 on 5-16-19 and have been not been paid -
1st- they will not payout to my bank account because its my business account of which I am sole proprietor and the only account I had- however they have no problem taking money from my visa/debit business card and as of this email would still allow depositing. however they make me send multiple documents first my address on my cdl was different then the address on my bank account -my pge bill - of which I explained my father died and I moved across town same town into my parents home to help my mother- then that was resolved now it was that on the pge bill my name was spelled Shirley Spang as pge had a type my name is spelled shirlee spang - wow that was now unable to proved proof of residency so I sent a IRS notice then that was not sufficient as the wanted the entire document not just my name and address, so I provided that and then after all that they said they won't payout to my business account - so I got a prepaid account as I only had one bank account - I sent all that info and no they won't allow prepaid account - so I open a new bank account and I added my minor son since I won't need that account after the payout and when he is 18 he can have it -I sent the new account info showing my name address and account number- and no they want a welcome letter from the bank - I sent that and nope they revert back to wanting document with name address and account number of which I already sent . I resent everything EVERY document and nope now they are stating there is someone else listed on the account and want a photo id of my minor son . Which no way will that be done they cannot as for photos of my child unreal>>> WHAT A SCAM - MY NEXT COMPLAINT WILL BE TO AUTHORITIES and FACEBOOK _THEN BBB_ and anywhere else I can as - MY CHILD's PHOTO WILL NOT BE SET TO THEM AND I WILL BE REPORTING THEM...

Please let me know in which jurisdiction I should sue you. I have been trying to get the $100 owed me for over 3 weeks now. It is not the amount of money, obviously, it is the ludicrous lists of demands required to receive MY MONEY. This is not the first time I have cashed out. NOW, the bank account that deposited ALL THE MONEY I LOST into my Chumba Casino account, needs to be verified. I have sent and re sent everything and I have had enough. NOW, in which jurisdiction should I file my law suit against you. I am located in NY.

Yes I request a withdrawal from your company they told me it would take about 48 hrs to receive. That time has come and gone i got hold of your company again they apologies for my trouble just be patient and it will take another 24 hrs and nothing it has been over 4 days now and I haven't gotten anything from your company so please help me get my withdrawal i would be greatly appreciated it.
[protected]@gmail.com

I was verified 3 or 4 different times...all the sudden they say they have closed my account because it appears i have multiple accounts...i only have one ...only played on one...and only cashed out on one! I think its because i started cashing out more ! Everytime i started cashing out it seems they found some sort of problem with my account...i dont expect this to get resolved but maybe others wont invest their time and money in this casino that is so flaky!

I do agree with alot of the reviews I'm seeing, about Chumba Casino. Pulling you in, then not giving you a win, after you've made a little bit of money off them. I've been playing chumba casino for about one and a half year. February of this year, I hit the minor and major jackpots on Stampede Fury. So I cashed out my winnings, totaling around $11, 500.00. But before I won the Jackpot on Stampede Fury, customer service was giving me a hard time for weeks about me making to many cash out request. They wanted me to make cash outs in large amounts, greater than the $100.00 minimum cash out requirement. So that way I can continue playing and lose my winnings. So I continued playing and cashing out at and above the minimum cash out requirement. If I made multiple cash outs of $100.00, and multiple cash outs above $100.00, in the same day. Customer service would temporarily lock my chumba casino account, and put all my cash out redemption back to my account. I guess chumba felt that I was getting lucky, and I was. When I got in touch with customer service, and ask why were they constantly locking my account and putting my cash out redemption back. Their answer was" we don't want you to lose/spend your cash prizes and would like you to make one large cash out, rather than multiple cash out. This was a huge Red Flag, to stop playing chumba casino, and just take my winnings and run, but I didn't and continued playing. As stated earlier, I won a huge jackpot on Stampede Fury, totaling around $11, 500.00. For a couple weeks after the big win, I was still getting lucky and winning some money, and still getting a hard time from customer service about all the cash out redemption. But some thing happen in mid March of this year. When Chumba Casino customers service want to re-verify my account. So I had to submit all the same information I submitted when I first opened the account and made my first cash out request. I guess this was due to all the large purchases I was making as well as the large cashouts. I'm not a game developer or a software engineer. But I believe something was done to my account, after it was re-verified and opened for play. The reason I say this. It didn't matter which game I played or if the bet was 20 cents or $40, or even 100+ spins in a game. Chumba Casino was out to get me, for all the good fortune I had. Chumba was not going to let me have a big win again. I tell you from mid March to about early May of this year I've lost about $20, 000 in Chumba Casino. Like I said before didn't matter what game I played or bet I placed. I would spin hundreds and hundreds of times and not even get a feature game. Especially in the games I played often. I've completely stopped spending my money on this Casino site, and believe it's a Huge Scam just like alot of the online Casino sites.

Carlos Almanza

Jan 13, 2019 I cashed out 4500.00 . It took a long time to finally get them all of the info that they requested because no matter what was submitted they always had some excuse to not verify me . Finally they sent me emails saying my bank had been verified and my withdrawls had been processed . Days later when I asked where my money was they said my bank declined the transaction, but I went to my bank and met with the accounts manager and there were no declined transactions on my account . I have sent hundreds of correspondence regarding this matter, including 3 complaints to The Malta Gaming Authority, 1 to Chumba's corporate office, and now this one to you . Malta did answer and said that Chumba provided them with a screen shot of a declined transaction, but I find that hard to believe because my bank says it did not happen . So, Malta advised me to work with Chumba to resolve this . I have now been waiting for my money for over 3 months, and I want what I won, I want the 4500.00 that they owe me . I have been opening tickets almost daily on their customer service site asking for some customer service, however they do not answer . Right now I have 13 unanswered tickets asking for help, and it has been 13 days since the last time they answered any message . Please look into this casino ... they are stealing peoples money and promising to pay when people win, but they clearly have a lot of people that they have scammed . Someone needs to either make them a legitimate casino or shut them down

I was approved on two cashout on April 10th still have not gotten them and am being told up to 10 days and when I questioned why that long when the website clearly says 3 to 5 days I did not receive an answer! I like playing and spend a significant amount of money to play but I do not appreciate being lied to or not getting a response to a questuon. I never used to have an issue with getting my cash out ...i used to get them the same day until they switched to another company. Now it seems like you have to harp on them to get your winnings and then they lie about it. Your supposed to get an email when they send the funds and never not once have I ever gotton one!

I have spent about 2000.00 with Chumba Casino. 3 weeks ago I won 9000.00 on there buffalo slot machine. I requested a cash out and was told to submit drivers license bank account statement and a utility bill to verify who I am. Well after jumping through all there hoops they come back with lame excuses of why thay cant verify me like your bill says Dan not Daniel. This is bullcrap and just a stall tactic. I'm trying to find out if I can go after worlpay or Facebook as worldpay is there payment processing company and Facebook is there promotion platform. Worldpay should be held responsible for the fraudulent tactics there client uses to scam people and Worldpay is making money off it too. If anyone out here has any good suggestions of how I go about getting all my money refunded as Chumba Casino had no intention of paying any winners and is a fraudulent online casino. Any help would be great. Also due yourself a favor and dont play at Chumba Casino massive scam.

I won $ 611.00 on a slots game, I iniated a payput and sent all of the documentation they asked for. instead of paying me out they deactivated my account and refused to answer my emails, blocked me from all of their social media. I received 1 email from the stating that I violated their terms of servce back in 2017 and I can no longer play on the site. I said ok then why have I been able to purchase and play on you site for the last 2 months without issue UNTIL I won money now their is an issue. That is the last correspondence I have had from them and they are refusing to help

Hi my name is sabina Nieto I have used two different cards to b able to play it took my info but didnt deposit the money on the game... so where did my money go I used my bank card and nothing got posted I used my debit card prepaid and nothing if I go back my info is there but no deposit has been added to my game so is this a legit online casino or should I contact someone else

Ive been a loyal customer of Chumba Casino for years..I finally won big $8000.00.. They needed my bank details and they were verified..Chumba sent me an email stating so.. I tried to cash out $7000.00 of the $8000.00 and they stated they couldn't verify my bank details after sending my the email stating they were verified..
I do have the email as well as the cash out request for $7000.00 but now they are refusing to pay..I tried calling and it's a BS number..The company is VGW holdings

About a month ago I won a sweeps jackpot over $11, 000. I had a total 15, 000 I cashed out. No response so I wrote. I received an email saying I had to submit identity verification although I had gone through two verifications already, when I joined and when they changed to world pay. I had never ours deposits and cash out's without any difficulty. The 3rd verification was through Netverify. The only thing to be submitted was picture of drivers license and selfie. I submitted. No response from Chumba in spite of numerous emails- 2 weeks later they deactivated my account and sent me an email that I didn't make verification and they spoke of fraud. I have a Medicare card, SS Card, a nursing license and multiple credit cards. I have been licensed and fingerprinted in multiple states. I am not going to let this be stole from me. Please investigate.

I provided the documents needed to verify my account so I can withdraw my winnings and no response from costomer service and several days waiting for this verification..no response no emails nothing and still waiting, . It's very unprofessional and irritating Especially when I get no response when contacting co customer service it says that that I could get a response shortly from customer service and have not received not one email or anything from them.I've been waiting to resolve withdraw my winnings and it still says waiting on verification I've provided every document that they've needed and still this is ridiculous and I really want to file a complaint and get something done because apparently isn't happening to other people other than myself to I guess I will definitely be using a different casino game no next time for sure cuz I sure don't want to have to go to this stuff again ridiculous

Very simply but I had won $5, 000 in sweepstakes cash on various slot machines on December 22nd 2018. when I attempted to cash out I was I was greeted with the usual we received your cash out request yada yada yada
2 days later my account is deactivated due to negative status
my wife had reported fraud charges on her credit card and somehow chumba gold coins got wrapped up in it I immediately rectified the situation. And submitted proof to chumba Casino
I cooperated in every way asked with the customer service manager Ivan after 30 days I filed a grievance with the Better Business Bureau and the malta Gaming Commission. just as I had said I would Ivan placated me lied to me cajoled me did everything he could to make sure that I did not get paid the monies owed to me by chumba Casino
. my only satisfactory resolution is to have chumba Casino pay me the $5, 000 a day oh me and apologized sincerely Christopher Mouyos.

I always play chumba casino and recently they updated their payment method and so I recently opened my checking account and recently received my debit card so I spent quite a few on playing within the last fee days. I won $300 and I submitted the card and my ID and recently bank statement copy of blank check with my name and address printed on it also along with the bank's name. Their refusing to pay me out and I even submit the paper that my debit card came to me attached to. Well it's been three days and their saying inadequate and unable to verify that I have a bank account and given my 24hrs to reply with bank info it they will cancel my payout. I am upset and want either the Monti spent recently with my bank card playing on their site or pay me out. Can you help me I'm very upset.

Like 6 months ago chumba went sideways lile for like 4 and a half years they paied great on time now they dont saying we dont know whatcaccount to use. All of a audden they lost me as a player my entertainment things arnt going to become a source of drama to my life i have enough i just got involved with wish im done with there b.s also so im gone they are so fruadulant now hhey really suck

Hello So I played under [protected]@gmail.com Facebook Sign up and won about 400$ of the game mamas chili and was never able to cash out . Made a complaint to BBB and even to VGH about a flaw they had with the game I had so frequently played called Dusk Moonlight it was a gypsy game pretty cool. Anyways when I deposited my own money and kept playing as soon as I got a bonus of free spins it magically took me back to the lobby. I would quickly try to enter the game back and lose my free spins. So once I said ok well it can happen it is after all a online casino then second time it happened I was mad but continued to play but next time I told myself I am going to screen shot atleast . So third time fourth time Im emailing already to VGH and sending proof . There was one agent who had tracked down the problem asked me when what time I told him he found it and informed me that I would be credited 75$ for those spins . After a couple days I emailed him back and he just disapeared . Now I kept emailing but would get no resolution but atleast I would like all the money I did deposit if your not going to honor the game then dont but return peoples money because its straight theft otherwise .

I've been on chumba almost a year now. NEVER had a major problem with them. I've won and lost on the site. I've NEVER had a problem with cashouts nothing. A few months ago I noticed I was being charged for transactions/purchases that just were not adding up. I looked into the issue and just couldn't pinpoint it due to that I have numerous transactions daily. Which is how they manage to pull off the UNAUTHORIZED charges. I recently checked my account and seen transactions from Chumba that I had not authorized. So to inform I went on Chumba site under my account and pulled transaction history searched the date in question and NOTHING no transaction but money was taking out of my account. I compared my bank statement to my transaction history emailed all documents to Chumba to review and in return they DEACTIVATED my account blocked me from facebook because I posted a comment warning others to check their accounts and make sure they were not being overcharged. I find the lack of assistance to get a resolution is horrible. Chumba clay could give a damn about it's customer's. You would think that a thorough investigation would be done. NOPE NOT AT ALL.Im glad they deactivated my account hell I was spending too much money anyways. Lol. You would think they would resolve an issue for an amount that's under $20.00. Lol lol TERRIBLE. That's what happens when you wanna stay in the comfort of your home in play slots instead of going to REAL CASINOS and getting the proper assistance if needed. It's TERRIBLE that I have to go through all of this for less than $20.00. NEWS MEDIA HERE I COME.This company should be put on blast. Sad to part ways since it's been almost a year with them but the hell with them as they have showed me the hell with me. Filing dispute with my bank and every other agency I can yup all for an amount under $20.00