Chumba Casino / VGW Holdings review: Missing funds

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Chumba Casino complaint: Missing funds

Complaint from [protected]@gmail.com reported on 22 October 2023 about Chumba Casino

Chumba Casino

New complaint

My complaint:

On Oct 12 2023 I made a request for redemption for two $101.00 Home Depot gift cards. Next day I receive email that redemption request has been declined by casino and funds have been credited back to account..confused of why redemption was declined because considering I made a redemption a few days earlier with no problem.. I loggin to account and there are no funds credited in account like they said would be. I contact casino wanting an explanation but they insist that cancellation was requested on my end and that funds have already been returned. I never cancelled request and I never received funds for $202.00 that they claim I already received. I have submitted a support ticket but they have already closed ticket as solved and completed. Which is not true, I have not been able to speak to anyone. Only through email. Can you please help?