CIMB Bank
Reviews and Complaints

As a "preferred customer" and member of the CIMB Club i was offered end of July 2009 to invest a minimum of RM 50, 000 in a australian Fixed Deposit for 3 months at a preferred rate of 5 % instead of the 3% i had. The personal CIMB advert asked to transfer the amount from an existing 12-months MYR Fixed Deposit with CIMB to that australian currency F.D. also managed by CIMB. So i thou8ght why not, earning a few more 2%, no harm. But how wrong was i !
Once i made the transfer at my Langkawi branch, which took an hour as no trained staff was in sight, the next statement that i received showed that i was penalized almost RM 1000 as i had to transfer the money from the existing F.D. that had not reached expiry date to the new one. That anything like that would happen was neither explained on there advert nor was it explained by the staff in the bank. Otherwise i would never had done it ! At the end i lost RM 1000 to CIMB instead making the extra 2% profit as offered by CIMB. And my F.D. with the interest rate of 3 % is also gone. What a rip-off !
I already withdraw from all my accounts and once the australian F.D. expires that money will also go somewhere but not to CIMB. The best is i wrote 2 letters to their customer care center ( what a laugh ) without receiving any reply. I spoke to the branch manager asking to rectify the problem as i first thought that must have been a mistake but he also decided to never get back to me. So, i will probably see whether a lawyer will be able to settle the issue and otherwise the bank has lost a customer of more than 15 years.
It is a shame that such criminal business is carried out by a bank of it's status in Malysia under the eyes of the law.
Absolutely disappointed and cheated !

I'm here to to make a complaint about CIMB Bank, they assign car repo guy is like gangster & also like a illegal company attidtude.
The repo gangster try to tow my dad car @ my dad working place, when they reach there, they are shouting, make noisy at there. The place is the place to do business, why they attitude like a ALONg, are they legal or illegal ALONG ?
I try to call they center to check all this, but they say we are overdue for 3 months & say the repo GANGSTER already find us so no way can help us. Even i going to pay now, they also need to charges us RM500.00, are they try to looking money from us ?
When i told them i didn't received any notice, they say they already send out. So cant do anythings. But i didn't rceived notice or any call from them, they say they dont know, but the notice is already send out. NOw because of this repo GANGSTER attitude, my dad loose his job & on the day the shop also loss a lot business, so who want to bear this losses now ?
To be hoonest to CIMB CEO & management, we are VERY disappointed with your service provide by your bank. ARe your LEGAL BANK or ILLEGAL ALONG to collect debt ?

Recently, 21 Aug, my 54 years old mom was being toyed by a car repo of indian gangsters in Putrajaya, the car repo guys push a 54 old year woman and snach the key from her hand before treating to tow the car. When my mom ask her to tow the car they dont want but try to settle.. When we ask for Police Report they said they have friends in the Putrajaya Police station by calling they can report, they just show a CIMB statement with out having the chance for my mom to read the statement. Yes she realized that she is in danger she have to pay, the gangsters follow and ask my mom to pay in the teller which was only 2 months due and still get away with RM500. Putrajaya Police please investigate this they are loitering near Putrajaya Imigration. They used the police name and treathen the people. We hope non of the police in Putrajaya is actually involved. But from a friend we got to know that there are some people in CIMB who browse through the late payers list and exploit the payers especially when they know the user is a women. I myself several times saw this repo guys doing this when we try to interfere they will rudely want to hit U. To all the banks esp CIMB Banks if that incident might have become severe of if my mom get hurts or I will be sure to report this to your CEO and get the culprit. To CIMB CEO pls be honest to your customer not giving loans to all and then assign Along to collect the debts...

cimb bank Tawau, sabah dan cimb bank KLCC
tidak memberikan maklumat yang tepat..dan tiada budi bicara yang baik terhadap pelanggan.Tidak membantu tetapi menyusahkan pelanggan...mengapa tiada sistem yang baik berkenaan dgn cek...jelas2 itu adalah duit pelanggan..mengapa terlalu suah utk memberikan perkidmatan yan baik dan tepat..saya tidak teragak2 utk mengambil tindakan yg lebih lanjut sekiranya isu cek yng perlu ditunaikan tidak dapat di proses lagi buat masa yg terdekat ini!
management SANGAT-SANGAT TIDAK BERSISTEM!

to all cimb debit card users, always check your account transaction because sometimes they 'accidently' charge you TWICE, like what happen to me. i signed for the purchase resit one time only, but they charge it twice. call the servis centre? useless! call bank itself? not helping at all. how awful is that? can they solve the problem FAST & EASY? now i have to go to the cimb counter and claim report for the mistake they made. 'thank you' for making my life 'easier'... yeah, right~!

Yesterday I had went to bank in cheque at atm machine, but the atm area was too dark (Without lights turn on). It was difficult for me to fill up the form before put the cheque into the machine. This situation also not secure and safe to withdrawl money at atm machines. Pls take immidiate action on this to prevent any incident happens. Thanks.

I would like to complain regarding application of credit card & master card at once of your branch at taiping perak.
I have applyiong above credit card / master card for 2 time with completed detail accord to your good company requested but the result to return back to us is "rejected" according to my pay slip (work at singapore) & 8a form show that I have qualifies to make all your (cimb bank) requirement. Can you please help to check why there have been rejected by your bank.

Any inquiry, please call [protected] daniel lim for further information. Hope to seek your reply soon.

Thank & best regards
Daniel in singapore.

Just to inform the few million CIMB consumers that they are add it again.

During the June and July 08 cheque fiasco, where cheques was not clearing on time. It has happened again but with a different twist.

Now in October previous cheques that we returned during the July fiasco is now being cleared in October. Oh my goodness.

On top of that the payee bank says it is cleared but CIMB says it doesn't have the money. Only after countless calls and emails and escalations with faxed documents does some action occur. I didn't realised it was such a big issue till I googled "CIMB cheque clearing issues" that I find so many blogs and compliants.

Read the links for some background to the issue.
http://www.usj.com.my/bulletin/upload/printthread.php?t=23305
http://thestar.com.my/news/story.asp?file=/2008/7/23/focus/21889765&sec=focus

Cash surrender value - gasa

Submitted early september (almost two months ago) through cimb bank inanam branch but until now, no reply from cimbaviva!

Name: azizah bt saffian @ mohamed saffian
I.C. No. [protected]

For the past one month l have been calling ms suzie of cimb bank inanam branch. Regarding the above cash surrender value but as usual they always told me that they are still waiting for a reply form cimbaviva.

Thank you for your kind attention.

Azizah saffian

I'm really un satisfy with the service provide by CIMB bank at Kampung Baru branch. The person in charge named by Sham was very rude and Arrogant. Never give a proper guidance. The staff is not professional at all. Talks like a gangster. I'm Really not going to have any account and loan with this bank. Really a stupid management.

They are not care about customer. money minded organization. I'm really disappointed with services provided by CIMB bank.