CIMB Bank
Reviews and Complaints

I issued a cheque for rm40, 000
my cheque number 000011 dated 10.12.18
under my personal name Chong Yee Seoug
with your Activo Bandar Sri Damansara branch.
my cheque was return reason signature differ

while I issued a similar cheque for rm39, 283.22
cheque number 000134
under my company Excelcar sdn Bhd
same signature for both cheques. This cheque was cleared as good.

I want to complain why your outsource centre simply return without checking carefully. now that I lost reputation due to your inconsistency and I want to sue CIMB for carelessness.

I want your officer to contact me urgentlywithin 3 days to settle my problem.
Failure which I will bring up the matter with Bank Negara.

Last month i have to called the centre to request my TL statement, i said i need this TL statement for using in audit purpose is quick urgent, the staff said will courier to me within 14 days but until Dec also not to received yet any doc from the bank, another staff asked me to walk in to branch and request it, they just thinking the branch is near my area. Before that i try to send the authorised letter by email many times no any person to reply me at the time. I so disappointed to request again. I hope the bank can taking care of customers and improve your system.

Salam, sy nk tanya mcm mana sy nk register blk acc cimbclick ye. Sy dh pergi atm tukar no tel yg bru, dan kad sy dh tukar baru juga. Tpi mslh skrg xblh nk register cimbclick.. Call service centre dh dia suruh register tpi masih tak boleh buat. Id exited kluar kt wall sy nk register tu.. Sblm ni sy pernah tukar no tel lain utk cimbclick dan call customer service dan die cek apa masalah dan beberapa minit selepas tu boleh guna dah. Dan sy nak tanya knp sy create password baru tak boleh juga ye.. Mohon bantuan

AT 2130H / 27 Nov 18, A call to your call Centre 03-[protected] seem everybody sleeping..no body pickup the call eventhough has be connected to person incharge for few seconds before it been disconnected..

I need to check with ur people since when the amout limit for withdrawal at ATM has been increased without my knowledged..

Until todate there is no request or instruction given to ur people to do so..
PLs investigate and REVERT ASAP..

tq

Dear complaints team,

I, sam Chong here (credit card holder : [protected]) would like to complain about a transaction for RM8407.00 to pyo travel agency on 13.11.2018.

I never received any notification from your side via message or call in on that day. I also not received any confirmation from pyo on 13.11.2018.

The transaction history only show via statement on 14.11.2018. It caused me double booking for the air ticket. I am feeling so dissapointed on the incident happened. normally any transaction your card center will notified us but not for this time only.

enclosed with the transaction history report . I m write in to requested full amount refund and please give me an explaination in detail.

please call me at [protected] or drop me an email to karen.[protected]@gmail.com

your co-operation to the above is highly appreciated.

Thank you

Regards,
Sam

27/10/18 (3.45pm) I have request to cancel one of the VISA credit card due to I seldom use and have to paid extra charges SST RM25.00

I understand that it is not CIMB bank who charge me but Malaysian government . I didn't blame CIMB bank because when I sign up the representative told me no need to paid any service charge because CIMB will absord all the charges with minimum RM200 transaction every month. This is what I have been told when I apply for the card.
I have call on Wednesday 24/10/18 and the representative is very professional in handling customer service. If I'm not mistaken his name is Zainuddin. Once, offer me RM10 SST rebate to be absorb by CIMB bank and RM15 to be paid by myself with the condition I must use RM200.00 within a month. I fully agreed.

After much consideration, as I seldom use the VISA Card, I decided to call CIMB call center again today to cancel the card and maintain another card at least I can save RM25.
The call center representative name's Muhammad Shafiq Abdul Razak, I not sure he's in a bad mode or whatever, The way he's handling customer service it terrible. Sound like if you don't want than I cancel your card now but I cannot guarantee the SST you still need to paid or not . I just help to submit your request only and full stop.
What is this? It is this is the CIMB bank way to handle customer who are cancelling the credit card?

I got 2 credit card with CIMB and i wish to settle one of it for this moment. Before I settle it, I called to CIMB to verify that will I get the release letter once I settle this card, the officer told me yes. After I settle the payment in August 2018, I called to request the letter, 1st time, the officer said preparing, 2nd time said sent out, 3rd time said not yet ready due to I still pending settlement for another card. The reason I complaining is not because of CIMB do not send the release letter but is why the first time I verify/asked, the officer said the wrong information to me? I wish to make payment for both cards, but CIMB just wanted the target and not telling me the correct information.

1/10/2018, i have request to cancel my 4 cimb credit card due to SST via CIMB click website . After that, they proceed to cancel my credit card directly without inform me / give me a courtesy call . i fell upset with CIMB bank . I have been a loyal customer
many years .but CIMB didn't show Any appreciation for their loyal customer. Now my Bonus point and Enrich point just forfeited .
last week i have call in customer service center to check further. the officer didn't provide me any good solution . she said they will investigate and escalate to management or department in charges. she give me my Report no : 1-[protected].
Finally, the person in charge just told me that is their procedure. They cannot do anything .
Im really unhappy that CIMB unable provide me best solution to solve my problem.

Lately, CIMB been using their customers personal data especially phone numbers to be given to third party for telemarketing purposes. I as the customer of CIMB Bank never give consent to CIMB Bank to give my personal data to other parties and few days ago, it is not only me, but other people also received SMS from 62666 regarding DuitNow. Please take this thing seriously. We have Malaysia PDPA and CIMB Bank should study more and apply the act in your company. I dont want to receive any messages from unknown parties after this. Please be noted.

Hye, i want to complaint about cimb staff, regarding their service to the customer. It is really annoyed when it is your turn but she can still playing with her smartphone. And it took longer time to settle creating my bank account and after that, i have to wait because it is time for them to rest, i come at 12pm and 1pm is my turn and i need to wait until 2.30pm because it is friday. But she can settle it because it is already my turn and i already sit at the counter. It is not my first time that the staff doing this to me. She can still talking nonsense (not regarding to their work) with other staff while 'taking care' of the customer.

Counter number 11
Date: 12/10/2018
Time : around 12-3pm
CIMB PARIT BUNTAR, 34200 PARIT BUNTAR, PERAK.

P/S: i dont usually make a complaint but i think it just too much.
Hope there will be an action taken.

This is my first time using your bank facilities. Unfortunately, i get very bad experience on the facility applied. i signed & your bank was approved my application at MIDDLE of JULY, is very disappointed that i do not know why the fund not cover my exiting loan maintain at other bank & CIMB's loan account still pending until today. Can i know whats wrong on that & can your bank's management doing something that can make customer satisfy on the customer experience channel? CIMB is one of the largest bank in Malaysia but i can't even believe your bank still apply this kind of service to your new customers.
Please try to put you into your customer shoes.
My loan account no. : [protected]
My contact: [protected]

I am Prince Joses Y. Lim.
My brother Perry Joseph Lim had a savings account with Southern Bank Berhad, Bayan Baru Branch.
He died in 2016 leaving some money in his account.
I contacted Southern Bank Berhad (now CIMB).
I talked to a bank personnel.
She told me to submit details so that I can claim the money left by my brother.
I submitted the documents.
I keep following up thru calls and emails.
But it is not clear to me how the process goes and when I can claim the money.
Please help. Thanks.

Hi. Earlier I call cimb customer service and ask about replacement for a debit card that is not function (maybe chip broken). The person incharge said that, there will be no charge for the replacement if the problem is regarding with the chip. There will be charge only for the missing card.

Then I call branch near me, Cimb Gelang Patah, they said there will be charge RM 12 for the replacement although I had the broken card with me. The problem for my debit card is the chip.

Hope CIMB clear this issue to the customer.

Thanks.

Dear Sir/Madam,
I would like to lodge an official complaint on what took place last week during my transaction through MEPS cash withdrawal I made using an Alliance Bank ATM at Servay Likas, Kota Kinabalu on Thursday, 30 August 2018 at 2.57pm.

On my 1st transaction, I performed a withdrawal of RM200 cash but the ATM only dispursed RM100 (2 pieces of RM50 notes) while I noticed the other RM100 note was stuck. I tried to retrieved the RM100 note but the machine swallowed it. I performed a 2nd transaction of RM100 withdrawal immediately in hope that the stucked RM100 note will be dispurse but unfortunately it did not happen.

I have lodge a formal complaint to Alliance Bank Customer Service and they will conduct internal investigation. They have advised me to lodge this official complaint to CIMB to help to expediate their investigation. The Alliance Bank Complaint Reference No: 4007194

I hope to hear from CIMB soon. My mobile no: [protected].

Richard Austin Spiji

Date:31/7/2018

The manager
Cimb bank
Kl branch

Dear sir/madam
Re:Request for complaint the banker give my company detail to another people
Company name:Y&F TRAIDING.co
Account no: [protected]

I refe to the captioned matter

Iam writting to request for complaint the banker give my company detail to other people.
I heard a person say she konws my company detail and she says is given by cimb banker and she through this detail to extort me. I already go polis station do a report. she says she know my address and go my house find me.

Nak buka acc bank pun kena bnyk soal? Contoh i nak buka saving acc sbb bnyk barng online sekarang guna banking online je., smpai bila i nak prgi bank in je duit..leceh tau tak., kenape lembab sngt servis cimb bank ni., dh la x ramah...marah2 lgi., ni k sikap pekerja cimb bank...tolong la i nak buka saving acc je kot bg memudahkan i nak membeli secara online.. please do something cimb bank satok Kuching Sarawak

On 14 April I received an SMS that RM5.17 was charged to my debit card by Amazon Prime GE. Call the service centre, she adviced me to block the card and fill up dispute form at nearest CIMB branch. I got the new replacement card, then check the status end of April, the RM5.17 was automatically release back to my account on 27 April. So I thought the case won't happen again. However, on 14 May, the same online merchant called Amazon Prime GE charged my debit card with the amount of RM40.68. I had to call the service centre. Then repeat the whole procedure again. Fill up dispute form. Wait 14-45 working days. I called to follow up, this time the RM40.68 was deducted from my account! First time when I reported this matter CIMB should have blacklisted this merchant. When I called to follow up, they still investigating and said no guarantee of refund. May I know why your security system so easily compromise and inconvenience me. CIMB should have alerted when I file a report on 15 April. The next following month I experienced the unauthorized transaction from the same merchant after getting replacement card. What is your company doing and not upgrading yr security!

I went to cimb bank branch in inanam sabah today, to sign up for a savings account. I came at 10.30 am, and got my number. As my turn came, I was told to sit as the officer in charged was still handling other customer. First of all, if the officer was still not available, why bother pressing the next number? I waited for almost 2 hours, but still my case was not handled. I just wasted 2 hours of getting nothing as I decided to just walk away. Because of the poor service of the branch!

The staffs there are slow. I went to prepare a bankers cheque. I gave the document to one of the staffs at the counter. She took the document and left it on her supervisors table without informing her and went for lunch. I waited for an hour before the bank manager (chinese guy) asked the supervisor (malay lady) to prepare the bankers cheque immediately. Before he requested her to do so, I went up to her and asked about the cheque. She told me I need to take number and wait for the front row staff to call. And she said they can't prepare the bankers cheque immediately unless it is urgent and they usually process bankers cheque after 5pm. I was disappointed more than angry. All sort of things went through my mind "is she lazy? Is she too busy? Or was she too racist to even entertain me? Sigh.

Last 2 days I receive da phone call from pn fatimah regarding my refund status.. She told me that the amount of rm900 will be transferred to my bank rakyat acc.. And untill now I dont received that money.. Ive called bank rakyat acc for a few times and they said I dont received any money from cimb bank.. Stop cheating your customer.. (btw, I have waited for 2 months on this case) very slow and irresponsible..