CIMB Bank
Reviews and Complaints

I been using the credit card for years and never late for payment. I paid for the exact outstanding amount and somehow system showing that i paying RM20 lesser . The finance charge for this RM20, generated for RM140 for the following month.
Meanwhile i was not alert and until found out from the statement . Called to bank and the customer service just explained it was due to the RM20. His advice to me was to pay full amount to avoid finance charge which not related to my issue.
Maybe my mathematic is poor and i could't Relate the RM20 to RM140 in a month.

Hi
Its RAI NAVEED ARSHAD here account holder of [protected]
passport number FU1916873, a student at UTM, Johor, Malaysia.

I have used my debit card for the online booking of air tickets through www.wego.com
My amount was deducted but they could not provide me with any further booking information.
date 03-08-2019 approval code X46487 merchant name: Gotogate
But they send me an email about the cancellation of this deal. It is attached herewith in
However, on next day at 04-08-2019, I have tried again through the same website www.wego.com but I could not receive any further email.
date 04-08-2019 approval code X48925 merchant name: Budgetair

In both of these two cases, my amount is kept aside although still, it is visible in my dashboard.

I want to generate a complaint about the cancellation of these two deals and bad conduct of these two merchants too.

Additionally, kindly return my amount back into my account for further use.

Waiting for your response anxiously.

Best Regards

Rai Naveed Arshad
Ph.D. student
University Technology Malaysia
Johor, Malaysia
+[protected]
[protected]@hotmail.com

Im so disappointed to CIMB bank credit card facilities. I use RHB bank purchase products and they able to provide me the purchase item with 2.5% installment for half year. But CIMB did not have this kind of facility! Charge me 9.8% for cash dont know what. It is the worse bank i used before. Other banks got this kind of facility but mine have to pay so high interest.

My friend told me CIMB card can after purchase the item and call to do installment like RHB bank. But it is not! Im so regret i use CIMB card and saving everything and i will stop using after this kind of suck faciltiy. I also will advice my friend through social media to let them know CIMB have bad facilities

On 31st July 2019, 2.30pm at cimb batu caves branch.
A male counter worker at first floor performed bad attitude towards customer which I've asked a question about fixed deposit, but the male counter worker answer "ask the HQ then." in very bad attitude. This made me really angry, and feel bad about the customer service of cimb. Please take an action in order to reduce this to happen again and improve your worker's quality. Thank you, hope to listen from you again.

Donny Lim
[protected]@hotmail.com

Report number 1-[protected]

CIMB card [protected].

Account number [protected]

I would like to file a complaint and bring your attention to express my absolute disgust and displeasure in dealing with your staff member a Suzila Misman.

I have been overseas and have been trying profusely in re-activating my dormant account. It continues to be so as I still await any resolutions.

Suzila have been very unhelpful, bordering incompetent in helping me with this matter.

My initial request for re-activation of account was made in June 12th and has been ongoing with little or lengthly delay with no apologies or even such as an update.

I have provided Suzila with everything she has asks for in documents- 3 times over and each time after a lengthly wait, sometimes resulting in weeks are all being rejected.

There is no professional courtesy delivered here and I am completely appalled with CIMB.

I am running a business here and requires my account. As a result of Suzila's pathetic and utter disregard in this matter my business awaits and have been resulting at a loss.

I urge CIMB to put this matter to someone else that can do the job.

I have been extremely patient and it is now at an end. Further to this I will NOT stop at damning your institute and bring this subject to the publics attention if am I am once again being ignored. It is beyond a joke what one needs to do here just to re-activate my account.

Assalamualaikum,

tuan,

pertamanya pihak syarikat kunami enterprise yang berpengkalan di pulau pinang telah membuka account syarikat di cimb bank usm pada 19 apr 2019 setelah kami merasakan bertepatan kerana operasi syarikat banyak dilakukan di dalam usm.
Pihak syarikat telah bersetuju menutup account yang cukup lama kami bersama bank muamalat .
Kami merasakan dengan bertukar account bersama cimb maka servis akan lebih efficent dan pro aktif. Tetapi malangnya dari hari pertama account dibuka sehingga hari ini 15jul2019 pihak kami tidak menerima sebarang statement dari cimb.
Pihak syarikat kami menghadapi masalah memastikan pembayaran dibuat kepada kami sampai kehari ini. Tindakan sebegini merugikan pihak syarikat kami.
Owner syarikat telah ke bank cimb di usm bagi mendapatkan bantuan dan pangilan telah dibuat ke hq bagi menyelesaikan masalah ini, malangya sehingga hari ini tiada satu panggilan atau pun sekeping statement yang kami terima.
Pengalaman buruk juga kami hadapi bila mana cheque kami 000007 berjumlah myr106, 000.00 dilepaskan tanpa sebarang panggilan pengesahan dari pihak cimb.
Apakah jaminan pihak cimb pada syarikat kami bahawa, cimb serious dalam mengendali account kami? adakah perniagaan kami ini terlalu kecil atau remeh temeh bagi cimb?
sehingga hari ini, kami amat kecewa dengan perkhimatan yang kami terima. Kami masih bersabar menunggu panggilan dari cimb, sekiranya tiada tindakan atau panggilan dari cimb, kami menganggapkan pihak tuan tidak berminat dengan syarikat kami. Kami bersedia menukar account kami di usm dan sister's company ke bank yang dapat memberi komitment dan bertanggungjawap terhadap perniagaan kami.
Akhirnya, saya harap email yang dikirim ini mendapat perhatian dan tindakan sewajarnya. Bukan seperti pangillan tempoh hari yang menjanjikan "a few days" to solve our issues, but your few days might be a few months or years.

Pengurus,
jasmin noordin
[protected]

we bought property at tasik puteri rawang, selangor on year 1999.
Via loan bank with rm 130, 590.00

we uanable service the loan due some business downfall. And
my property already auctioned and bank already recovered some amount of rm 70, 000.00.

Cimb bank already made me and my wife with bankrupt on 2012.
And we been paying some repayment to jabatan insolvensi selangor and now already almost 7 years ..

I would like to make an official complain and i need help from head of bank management to consider my request to make an settlement with some payment amount of rm 15, 000.00 only, to clear my loan due and also to release me and my wife name from bankrupcty status.

I also made an official letter to request since 2015 for some consideration on special case to settle my debts and also follow up by visiting and discussiing with bank officer at cimb bank jalan tun perak, since december 2018, but not very succefull and bank officer keep on demanding with amout of rm 154, 193.55..Which i feel is unaceptable to settle.

With reason bank management not agree to my proposal . And so my last meeting is on 11th july 2019., with the some same repeating story again.

Since parlimen is already apporoved with a new bankruptcy law to help bank customer with exceed some 5 years of serving the bankruptcy, so why the cimb bank management dont want accept my proposal.

So today i made this official complain here, because i dont know who to ask for help . Pls consider and help.

My account new: [protected]
my old account: [protected]
southeast asia special asset management bhd
jalan tun perak .Kuala lumpur

my phone no: [protected]

officer in charge of my file: nazirah abdul samah and salmah
team manager: arfah on

I would like to make a complaint regarding the above matter. On 05-07-2019 at 7.01pm I've received a message stated rm99 was charged to my debit card for FOTORESHOP which I didn't know bout the transaction. My debit card no ([protected]) name of the card holder(nurhafizah binti daud). I've already blocked the previous card and change to a new one. Please take further action on this matter. Your cooperation is highly appreciated.

I went to the Penang Batu ferringhi CIMB branch for open the new current account on 29/5/19 and submitted all the forms which required as per bank procuderes. Since the current account officer was on leave, another customer service officer was handle to get collected all documents from me and she informed me that the current account officer will do the rest of the registeration parts on next day and will contact me whithin 2 days.
I am wait until next monday (3/6/19) but there is no phone call from the bank. I went to the bank and met the current account officer for follow up. The current account officer kept my all application forms and other documents in his tray on his table and told me that the registeration not dont due to he is too busy. I am not satisfy with the answer which given to me and Humbly requested him to carry out the registeration works as soon by next week becouse I will be at over sea (cambodia) for 2 months. I need to be settle this before I left. The current account stupid officer told me that the system is error and will be error until end of this month. I called the bank manager whitout bother him and explained the situation to the Manager. The irresponsible manager told me that the branch will be close or shift from Batu ferringhi. I said I am waiting since last week and now you all come with the stupid story to me. Wasted my time. I told the manager that your current account officer informed me that the system will be error? He answered to me "error error loh" what you want to do? Go ahead..." I am very upsat and took all my submitted documents to them and left the bank. Very poor service. I am still not satisfy with the service provided by the non qualified manager and the current account officer.
The Manager name is ;
Mok kok choy

Nama : Norlela Binti Din
No. KP : [protected]
No. Phone : [protected] (Office) / [protected]

Saya telah membuat ASB loan pada tahun 2016. Saya buat settlement pada 2018 setelah ASB . Bayar semua tunggakan seperti yang diarahkan oleh CIMB. Maknanya saya dh clear tp rupanya tidak. 2019 saya termasuk dalam CCRIS kerana tunggakan RM10.81 dalam akaun ASB loan CIMB yang saya dh buat settlement pada tahun 2018. Tak tau duit apakah itu yang CIMB charge pada saya sehingga saya blacklist. Masalahnya.. setahun saya tak dihubungi untuk maklumkan tentang tunggakan ini yang pada asalnya mungkin beberapa sen shj.. beranak sehingga RM10.81 sen... itu setelah setahun saya check dengan CCRIS... kalau berpuluh tahun baru nak check.. mau jadi beribu-ribu.. tolong buat semakan. Duit apakah CIMB charge pada saya dan tidak menghubungi saya selama setahun sehingga saya termasuk dalam CRRIS.

ASAP

Hi

One of my worst experiences amongst banks was with cimb today 10/05/2019.

I went to cimb damansara, to open a new account and I was served by a gentleman sitting at counter 7, he told me being an expat, I cant open a account with cimb, although, I had provided him my employment visa, approval letter, company employment letter and tenancy agreement.

I was surprised to hear this, I even told him, that day before I had called your hotline and they advised me to go to damansara branch to open the account, his reply was even amazing, he said " call centre people have no knowledge, they just say anything, is this a joke? This how a bank is run and is this your customer service.

Utterly disappointed

Best regards
Himanshu kaushik
[protected]

withdrawn money rm2400 frm atm machine at jinjang selatan on 30april19 damages/spoiled when to do payment thru cash deposit machine to cimb itself when failed to transact to other bank cdm. i spent till late night tried to deposit to several atm but fail. these could be shared with others to ensure these will not repeated as fews pieces rm50 note had spent at merchandise. thanks.. hp0193973552

Hello..Im Asiah, CIMB credit card holder. I feel not satisfied when I receive my latest statement which CIMB charge me late and finance charge of RM 107.68. I am overlook to pay the outstanding amount of RM 4235.93. Due date is 2nd Apr, and i make transfer from my cimb account on 3rd Apr. It only not even one day delay.

I was thinking to cancel my credit card. Please kindly proceed to cancel

Thx

Rgds,
Asiah
[protected]

I would like to complain customer service not allowed me cancell for credit card coz of service tax 25, I said already settled outstanding except service tax I won't pay ...she is Aini, I wan cancell my card why cannot allowed ? Must ask me pay service tax ... I'm really unsatisfied with this service ...pls call me [protected] for waiver of service tax & cancellation of credit card

I'm not [censored]ing sattisfied with one of the staff. The staff named rafidah is rude to me and family. If she's having a bad day or periode she doesn't have to talk like i'm the most dumbest person in earth. You can talk politely to us right? And you're supposed to talk politely to your client. The treatment that she gave me are really unpleasent. I'm so irritated by her behavior. This is my first time having an account at cimb bank. And she treated me and my family like this? I hate that she's looking down on my family and acting like she's really irritated by us. I'm definitely not gonna have another account ot making any loan to this bank. Cimb bank please consider every staff that you have. I see a lot of comments about your stuff behaviours. Please tell your staff to be profesional and polite to your client. I swear to tell everyone that I know about this.
Please do take some actions to rafidah. She's working at one of the cimb bank in mentakab.

On 26.02.2019, Sy amat berpuas hati dgn contact centre...

Yg menjdi masalah attitude counter staff di cimb klcc branch utk pembukaan akaun baharu bagi anak sy... No. Panggilan sy 7002...Disini, staff berkenaan tidak mahu memproses urusan sy atas alasan, sy tidak membawa surat beranak anak sy ketika itu pdhal anak sy telah mempunyai identiti card(IC).. Dimana segala urusan penting bg kewangan keutamaan yg perlu ada ialah IC.. Apa yg perlu sy tekankn disini, sy ingin urusan sy selesai utk pembukaan akaun sahaja pd hari cuti tersebut, utk memudahkan anak sy dlm urusan pengurasan kewngan apabila telah mempunyai akaun dan atm card.

Alasan yg diberikan, nama sy tiada dlm ic anak sy... Logik ker utk pembukaan akaun bgi anak yg telah mempunyai ic memerlukan surat beranak?
Perkara yg ini sy lakukan kemasukkn wang, bukan pengeluaran wang?

Dua kali staff tersebut cuba menolak urusan sy. Diantaranyer:-
1.Alamat surat menyurat tidak di KL, tidak boleh buka akaun di KL(sy tukar alamat tempat tinggal sy diKL)
2.Tidak membawa surat beranak(saya boleh email dokument tersebut, staff tersebut masih lagi tidak mahu memproses urusan sy).

Beginikah servis pihak bank pada pengguna.

Diharapkan pihak bank mengambil tindakan dalam menambah baikan servis terhadap pengguna.

Dear Sir/Madam,

I wish to bring your attention regarding a horrendous and dissatisfied customer service that I have received and encountered today i.e. 27th December 2018 between 230pm-330pm at the CIMB Bank Sri Damai branch at Penang.

I have gone to the aforementioned branch with the intention of opening a PRS (private retirement scheme) account with aim to qualify for the offer of the Youth Incentive as provided by the government of Malaysia. I had the misfortune to deal with a staff of yours who goes by the name of ' Vincent Chow Kee Lin' who is a personal financial consultant at the said branch. His knowledge on PRS was subpar to say the least and information provided by him was greatly confusing with contradictions even to my father who was with me at that time with 35 years of banking experience and who was a former banker.

He has informed me during the start of initial consultation with the presence of the branch manager, Madam Wahyunah binti Omar at her desk that I will be able to make it in time to apply for PRS and qualify for the Youth Incentive so as long as the formal documents arrive at the CIMB HQ branch by 12pm on 28th December 2018 i.e. the following day. He then informed me to come back to see him on Monday i.e. 31st December 2018 to apply for this said scheme of which, I then probed further and clarified that he just mentioned the dateline was on 28th December 2018 at 12pm and if I only apply on 31st December, then for sure my application will certainly make it in time. Seeing this moments later, he only then told me that my application may not make it in time as he is uncertain of the courier services pick up and timing and told me to apply for the said scheme via CIMB Clicks as online application process is quicker as he had a customer who did the same and online application is quicker minus the formal paperwork which will take time. Having given this information, I then agreed to apply via cimb online for this scheme. As I am not familiar with how to go about the application of PRS via cimb click online, I had kindly requested for Mr Vincent Low to please assist me at the kiosk of which he refused.

Subsequently in spite of the insistence of his manager, Madam Wahyunah bt Omar to assist me at the CIMB kiosk, he refused to help out and insisted that I head over to the kiosk to apply on my own of which, I had no idea on how to do so. I proceeded to the kiosk as directed and failing to find the proper section/column to apply for PRS on Cimbclicks, my father who was with me at that time had to reach out to him to please kindly help assist me at the kiosk at the bank.

Then, he came over to the kiosk and fumbled with the online site and similarly, failed to help me apply for PRS. He subsequently told me to call the CIMB Call Centre and that I can apply for PRS over the phone of which, I had then informed him that he has provided so many misinformation and contradicting information which started off as me being able to make it for the date line of application to then unable to make it for the said dateline to directing me to apply via cimb click at the kiosk in the bank and then now call centre.

I wished to stressed that I was being made run around the branch like a total fool with almost negligible assistance provided by the staffs of the branch. Mr Vincent Chow had also raised his voice at me while standing at the kiosk with my father I presence of other customers at that time saying 'he cannot talk with me as I'm emotional' which I find highly atrocious.

I wished to reiterate that such horrendous and poor service provided by Mr Vincent Chow is disappointing to say the least and to send your customer running all over the place with no proper information provided regarding a simple scheme of which, he has full responsibility and authority on is beyond me. In addition, Madam Wahyunah bt Omar also failed to perform damage control throughout my time there at the branch and seemed to just obey what Mr Vincent has suggested here and there. Mr Vincent is noted to be rude to her as well even from the start of the consult.

This clearly do not sit well with the CIMB brand name. And I sincerely hope that your team will investigate and look into this issue as these staffs are the bank's front line and service is of utmost importance! I would also believe the staff at CIMB bank Sri Damai branch require urgent retraining in communication skills and basic courtesy in dealing with customers.

I hope that your team will look into this and please kindly update me on the outcome of this complaint failing which, more customers will be lost with the rate this kind of customer service is being provided.

Regards,
Dr Carol Goh

Saya dah salah masuk no pin sebanyak 3 kali...so saya x dapat nak keluarkan wang dalam account saya...

So...saya dah call service centre ...tidak ada seorang pun yang sambut call saya bila saya bertanya tentang hal ini kepada pegawai perkhidmatan yang bertugas... Ada lebih 3-4 kali saya call...namun tiada respon selama 5 minute saya tunggu...bayangkan 4 kali saya call...4 kali juga saya tggu untuk respon dari anda...akhirnya saya call kat tempat saya buat kad...staff korang kata...kena datang branch...

Problem nya sekarang...saya sudah pun masuk berkerja dalam company saya yang berposisi di kilang kelapa sawit...1-2 minggu baru saya dapat keluar dari tmpat ini untuk mengurus kembali card saya yang di blok...

Kamu tidak pernah sama sekali ada solusi ka tentang permasalahan seperti ini...?

Mohon cepat di balas...

Hi Team,

After the news spread on the CIMB account being hacked, i decided to log in to my CIMB account and found out the following transaction was being made fraudulently.

Date of transaction: 7 December 2018
Time: 10:34:03 pm
Amount: MYR 57.03
Transaction Details:
20181205PAYPAL
*ALMENEHOOB
0377237
T21288
05/12/2018
MXN 275.44

I DO NOT have a paypal account and DID NOT perform the above transaction.
Understand the amount involved is small for you, but please take this matter seriously. It indicates that you there is a security issue and people are losting faith/trust with you.

Please help to BLOCK any future transactions of this bank account with PAYPAL, believe you should be able to do so as i dont think you are able to help to claw back my lost money. But at least, to prevent such situation from happening again.

I can be reached at +[protected], [protected]@gmail.com.

Hope to hear from you soon.

Thank you.

Dear all,
Global Solutions Asia Lucky garden Branch
Out of pure frustration I can only describe this ongoing service as completely incompetent and disgraceful
No advise of payment receipt
No advice of any issues relating to payment receipt
No response to continuous email
Completely unhelpful staff on the telephone.
I wish to accellorate our complete dissatisfaction with the ongoing lack of service from your bank

Please advise email and telephone contact information that will allow us to make formal and immediate complaint in an effort to get some response and action to gain control of our business accounts
we continually have lost payments that don't appear into our account without us making numerous callas and emails every time.
we have payments out stuck for days on end as well with absolutely incompetent staff dealing with them
how can this be resolved?
my email
paul.[protected]@global-ww.com

the incompetent person we have been dealing with is
aznur.[protected]@cimb.com