CIMB Bank
Reviews and Complaints

call on 20/4/2017 at 2.35pm call to cimb credit card centre
I want to ask on the replacement card that was request earlier as I still haven't receive the card and I have change my address. I passed the first verification but failed the second. I asked her to ask different question regarding the transaction but she kept on insisting on the same question which I don't remember. I told her I just want to know the status of my replacement card that suppose to be send to my new address but she denies me any assistance. the ill trained staff then ask me to look back at my statement for verification which I told her I cant get because I had moved and didn't receive the new statement. then she asked me to register cimb clicks which I cant also because the card had expired and cant be use for registration and I don't have an active cimb account. she have the audacity to tell me that she is helping me but I'm not helping myself?! now I've been talking to this buffoon for over 30 minutes already and seeing that this was going nowhere I ask to speak to her superior and she also denies me this. I was pissed, if she cant help me why the hell keep me on the line?! transfer me to someone that can help, verification is a guide to determine I'm the owner, if I failed 1 of the question of course there are other thing that be asked to tell you I'm the owner of the card. no intelligence and poor training. that girl ruined my day and seeing how unaccommodating CIMB is to me I want to cancel this stupid card. its my money but treat your customer like a beggar, totally ### ### service. In Malaysia there are many banks that offer credit card service not just CIMB alone and for god sake train your customer service with real training.

regards
hoping to be soo ex-cimb customer

I have mispalced my ATM card and call customer service to cancel my card on 27/12/2016. I was informed the card has been barred and i need to go to the nearest branch to apply new card. To my suprise upon receiving CIMB account statement on 14/4/2017 i realised the card is very much active and almost RM8000 has been withdraw from my account. I have lodge a police report on this matter and filed official complaint with ATM card centre. Please expediate your investigation.

Today, around 3.53pm, I go deposit cheque but the cheque deposit machine (can direct print out cheque picture slip) got problem, cannot deposit. So, I go counter ask for help to photostat the cheque for my account reference. But the Staff ask me pay him to photostat. I told him other staff can help me photostat (the machine always got problem) without pay any payment, why you cannot. He told me (Rude attitide), you go find out staff who can help you but not me, you need my photostat pay me first.
What service of CIMB provide to customer?
This case look like RASUAH. You pay me, I do job for you.
Cimb got this rule or charger if machine got technical problem?

I am magendran subramamy ic num is [protected]. I have outstanding in my personal loan more than 1year. Last year Dec 16 one agent from krudirat behalf of cimb bank call me. I am inform the reason of why i am failure to montly payment. The agent say that the payment must be done due to future can be big issue. I am promise that from 2017 Jan i will do the payment. As the promise i was done the payment last month. But today 23 Feb 2017 around 12pm i have received one call from krudirat He name kugan. He want meet me now and now he wait at lobi. I say that i already start do payment. Y u want meet me. He say cimb no inform and no accept my payment. He say that cimb request push me to pay big amonut. Now i dont know y cimb bank act like along and do like this. I do the payment but u all still sending people to warning me. Dear management pls help me protect me. I am so worry .

In the 25 January 2017 morning, I was creating a new saving account. The operator had asked me to invest in some kind of "save assured plan" and not really giving me enough details about how it works and the risk. And when I'd asked experts about and knew how it depends on bank share and the risk, I'm disappoint that the operator did not tell me any of the points above, and had somehow charged me the fees of two month already. I don't know if they saw me as a 20 years old fresh teenager and somehow keep some details from me or anything but they've just kind of swallow my RM97 for two months and now my account has just a little left.
I just want to have a normal saving account for salary, why they've asked me to agree on such things without having me consider about it before activating. They should have told me more details first.

Recently, my direct access credit card was changed to a cimb card. Because of this, I got a new number, and my monthly standing instruction failed to pull through.

No message, email or even phone call was given to me to notify about my previous direct access being discontinued.

I even went through an annoyingly painstaking process to provide you guys with my australian phone number. Because of your incompetency, not only was I being charged for late payment, due to the failed standing instruction (Rm 74.13) , but, there is also a possibility of my record being tarnished.

If this is the service, why bother continuing?

Please... I mean, please... Be more responsible and dilligent.
This should not happen.

Sincerely,
Disgruntled and frustrated long-termed cimb client,

Hajra

Fyi,

Previous number: [removed]
Current number : [removed]

To whom it may concern,

I went to cimb branch batu pahat (39a, jalan rahmat, 83000 batu pahat, johor) this morning, the service provided really ruin my beautiful day in this brand new year.

I'm disappointed with the service provided by your frontline staff. My mum don't understand malay or english, and your staff do not appear try to help, and just give her a number. When I reach the bank, I asked my mum how is the process, she said she don't know how to speak to them, and they just give her a number. Though the number is my birth date, but the bank did not give me any surprise.
I told the other frontline staff on what she wants (Didn't manage to take her photo) , then she throw the number into dustbin. What do you mean? You mean that it is usual practice that you just give number to your customer and ask your customer to queue and end up they queue the wrong line and ask them to move to correct queue again?

I was changing my maybank card at the same time, so I ask my mum to queue for me because my bus is at 10am and these two banks only start operating from 9.15am. Please do not ask me why I didn't choose other days or other time, if I could, I won't want to be so rush too.
And maybe you want to consider to have a machine to exchange new bank card like maybank, so that I won't have to humiliate by your frontline staff.

The initial screening process done by your frontline staff (Black scarf) with arrogant attitude, i'm fine, because i'm rushing, so I accept it. But to the most that I cannot tolerate is, when I ask her for help to expedite my process because i'm rushing for 10am bus, she said she unable to because a lot of people queueing, if I cannot wait, ask me go to kl branch.
What is this? Maybe your staff will need to reinstate the values that you should bring to your customer, as per your website.
Image2. Png

She leave me with no choice, and show me black face. When I see the queue, there are less than 10 people waiting. I ask her if I could withdrawal my application because I really in a rush, she just return my application with black face like I owe her a better service.

I know I won't have other time available, and I wish to change my card to avoid service disruption, I personally go to approach your other customers and ask them for help to let me go in first. And I personally go to approach your bank staff who help your customers in processing their application, I ask them for help to help me expedite because I really in a rush. That time was 9.41am, she said she will help me after this customer. I really thankful that cimb really has an angel with good heart.
After that, I explain to her that I will need to help my mum too, because she don't understand language apart from mandarin, she ask me to take the application form to her.

And then, your very powerful frontline staff don't let my mum to take her application paper, and she took the whole stack of paper come to the bank staff side, and told the bank staff that I came later, so cannot let me proceed first. The bank staff did explain to her that because i'm rushing, then the frontline staff just told the bank staff: whatever you want, the papers are all here.

It is really not professional for you guys to argue in front of your customers. And, perhaps she thought that I do not understand malay, so she did not try to hide, or maybe she just want me to listen to her that she has the higher position in the bank, that's why she station at the frontline.
Frankly speaking, I don't care what position you are, you are in service line, you should know what is the standard service that you should provide to your customer. I'm the customer, I did not shout you, I just speak english to you because if I speak malay I will jam the queue.
If the application really unable to expedite, you speak to me nicely, I won't have to type this very long email to complaint you when i'm on my journey to go back.

I really thankful for the fast process within 5 mins, and I activated my new card, and my dad quickly drive me to bus stand, and I got into the bus without taking breakfast because I have no more extra time. I hope I won't have gastric, otherwise, do you want me to pass you my medical fees for you to repay me?

Anyway, i'm not here to be a difficult customer, I just hope that as a big and famous bank, with so many awards winning in your company, you should train your staff, especially frontline staff to have more humanity. People won't ask you for help if they are not urgent.

I'm in service line too, so I can understand sometimes you really have difficult customer. But, I don't think I am difficult by just asking you guys if you could help me to expedite my exchanging new bank card process, with less than 5mins required. If I were be there to wait and delayed to go into my 10am bus, and the bus gone, are you going to compensate me for the bus fee? But now it's not about compensation, it's about whether I could get a bus to go back because the bus ticket has been sold out.

This is your very powerful frontline staff:
Image3. Png

If you choose to do nothing on her, I have nothing to say.
But I hope you will not receive more complaint, or perhaps no, they will just switch to other banks with better service.

Thank you for your attention.

Sent from my iphone

Ms soh

I'm represent a company base at pj. I have been head to few cimb branches at perak as bercham, ipoh garden, kampar, menglembu & batu gajah. There is no any complications in opening account for my foreign workers whereby the required document attached with the passport.
But, in manjung I have been waited for a hour (Particular booth for open account) and according to branch manager mr fajar, "i can leave now and they will call me back for the account matters after the verification". I even did mention that, I willing to wait because understand the situation of recarding and however need to open today.
I briefed the team, it's not the same I face at other branches but why must be here in such. They using therms "folowing protocol".
Is that the others not following?
All branches the procedures should be same right?
Other branches can open the account but why not at manjung and they need more time for clarification?
It's not the first time I facing this, last year I did face the same issue but ignored them and opened account at sitiawan but today I peace off with the "double standard ".

hi, this is Charlene form Autism consultancy. My CIMB clicks has been blocked for more than 3 weeks, since the 3rd of December 2016. I was told to come into my home branch in Menara LGB to submit my tax payments.

firstly- what does CIMB have to do with my tax payments. I have already submitted the relevant documents on the 4th of December.

I have received several calls from CIMB- none of which anyone was able to assist me or tell me WHY my account has been blocked.

this is a running business and this has been a major inconvenience.

I have been having this issues for quite a number of time. I have walked into KLCC branch and had numerous calls with the collection team but nobody seemed to help me.

I manage to find out by myself that because I had “Tunggakkan” for 2 months I am now being ridiculously charged 7.5% for my interest. This is outrageous. As it is I went through financial difficulties and I couldn’t pay RM1800 for 2 months and now iam being charged RM 3k? Is this fair?

Today I wanted to pay RM6k and when I walked in to cimb KLCC I was told that even if I pay off everything, the Interest rate wouldn’t reduce because it will be there for 6months?!

Below I quote your online services offered but not met or adhered to.
[protected]@CIMB
[protected]@CIMB solution focuses on providing cost-efficient solutions to enhance a company's order-to-cash cycle. Value for funds and information flows for account reconciliation are enhanced via the following solutions:
• Receivable Management module
• Bill Payment Service

Today your collection agency staff Cik Faridah was rude and has been calling me everyday with no assistance on my issue but to just collect. I work at night and she didn’t even bother and kept torturing me every morning even when I told her my working hours and my problems she as a collection personnel is not bothered at all to help.

Saya sangat tidak berpuas hati dengan layanan cimb branch Greentown ipoh perak.Pada 05/09/2016 saya ingin memasukan duit syarikat, Saya sudah pun harap maklum dengan jumlah duit saya, Saya harus menunggu di bilik Bulk Deposit, tetapi bila saya mahu menekan nombor giliran, staff yang bertugas di masa itu cakap dengan saya, Adik tidak perlu menuggu di bilik Bulk deposit sebab terlalu ramai orang menuggu di sana dari tadi, Ambil nombor ini dan tunggu giliran seperti biasa di kaunter.Hampir setengah jam saya menunggu di sebabkan pada masa terlalu ramai pelanggan.Setelah tiba giliran saya, saya pergi ke kaunter Nombor 2, staff yg bekerja di masa itu ialah Puan Sarimah, staff ini melontarkan kata kata biadap kepada saya.Ayat yang di lontarkan 'kenapa kamu tak bank in dekat cawangan lain yerr, pegi lah cimb kampar kerr, dekat mana kerr'staff seperti ini boleh dikatakan biadap, sebagai customer saya ada hak di mana branch cimb saya mahu pergi, branch ini berdekatan dengan saya, sebab itu saya datang ke situ.Dia juga cakap customer2 dari cimb sultan idris datang ke greentown bagi mereka banyak kerja.Staff macam ini sangat tidak mengahargai customer dan tidak ada etika kerja.Harap pihak Cimb mengambil tindakan terhadap Puan Sarimah kaunter nombor 2 cimb branch greentown ipoh perak.sekian

My Online Cimb Clicks account was hijacked by a 3rd party, whom actually got my telco Sim card replaced using a photocopy of IC that i submitted to CIMB for Credit card application.
All my money was transfered out from my account. CIMB until now has not reverted to me nor my legal notice. It happened on End April 2016. I am getting frustrated and worried about this.

Hi, I had recently face the same problem as u. It was someone using my CIMB debit card at netflix twice! and they charged my debit card. They only called me once but I missed it as the line was bad. They left a voicemail but it was an indian guy singing! So i thought it was a wrong number that someone called so i ignored it. Today I tried loging in my cimb clicks but fail only I got to know they blocked my card. I have to go to CIMB branch and reissue my card and dont know will I get my money back or not. Im really dissapointed with CIMB bank. I am going to cancle the card after this! CIMB Bank is famous on their lousy security service.

By the way, did they charge your card on 7 jan? Did you get your refund after that? how long u have to wait?

I cannot make any online transaction for fb advertisement due to restriction from CIMB. Before this, my account was suspended due to insuffiecient fund for fb ads, but after I transfer money to my CIMB debit card account for continue my fb ads, FB saids I need to contact CIMB to reset or unblock restriction for fb ads. How you can help me to solve the problem, please? I already went to CIMB Branch in Teluk Intan, Perak, but they ask me to contact customer hotline that always busy.

On 15th of February 2016, I received a call from a cs employee named Iskandar and was forced to accept an insurance program because I was a loyal customer and stuff. It costs RM75 per month and I said that I did not want it. He kept asking personal questions like what is my father working as and other personal questions that I do not feel comfortable answering. He was being very rude and sarcastic as he said something like 'oh it's fine if you don't want this because we can give it to other poor people who would need it'. I keep saying I didn't want it but he is still forcing me and saying things like my parents would want me to take it. I told him I am still a student and I really don't want to take it. He is rude and kept saying things like he knows my family. The call lasts for more than 20 mins.
.
.
.
.
.
CAN I HAVE MY 20 MINS OF LIFE BACK?
NO, I'm serious. I don't appreciate being forced to buy or apply something I don't want to. Thank you.

Pada pukul 10.50 pagi 12 Februari 2016 saya membuat pengeluaran ASB di CIMB Cawangan Sri Rambai, Bukit Mertajam, Pulau Pinang. Saya terpaksa menunggu selama 30 minit hanya untuk membuat pengeluaran tersebut, sedangkan hanya ada 3 org pelanggan sahaja sebelum saya. Semasa tiba giliran saya, kerani tersebut di kaunter 5 seorang lelaki tiba-tiba hendak terkencing dan terus pergi ke tandas. Apabila saya mengajukan pertanyaan kepada Pegawai CIMB yang bertugas yang bernama En. Awaludin, beliau dalam keadaan tidak bersalah dan tidak memohon maaf menjawab bahawa LINE ASB lembab hari ini dan kelmarin lagi teruk 1 hari OFF LINE. beliau juga mengeluarkan kata-kata sinis iaitu "encik perlu belajar bersabar". Beliau juga menyuruh saya untuk ke Maybank atau cawangan CIMB yang lain jika ingin membuat transaction dengan lebih cepat. Tambahan pula nombor yang diberi kepada saya adalah secara MANUAL bukannya ambil dari mesin elektronik. Hal ini menunjukkan bahawa CIMB sengaja membuat urusan sedemikian hanya untuk menjaga 'Waiting Time'. Saya berharap pihak CIMB lebih peka terhadap pelanggan dan lebih mesra pelanggan. Saya juga memohon agar pihak CIMB dapat mengambil tindakan yang sewajarnya kepada Pegawai Bank Awaludin kerana sifat bongkak dan sinisnya terhadap pelanggan juga kepada kerani lelaki di kaunter 5 supaya membuat kerja dengan cepat dan belajar menghargai pelanggan.

My CIMB debit card was being charge twice by Netflix without my authorization. First unauthorized charge on 2 Jan 2016, I called to CIMB and the charge being cancelled. No additional action needs to be taken. Second unauthorized charge on 7 Jan 2016, I called to CIMB again and the operator ask me to make a police report and go to the nearest branch and fill in the dispute form. I disagree to the solution as I believe this is not the right way to solve this issue since I already launch the first complaint to them on 2 Jan 2016. And CIMB can allow the problem to repeat again. They should handling this problem seriously on the first place. This is their security breakage. The transaction can be performed by any anonymous even without so called OTP security feature. On 9 Jan 2016, I called to CIMB again and the operator told me to go to the nearest branch and fill in the dispute form. Change to new debit card and cost me RM12. May I know what is the alternative complaint channel as I don't think this is the right way on handling this issue. In fact, the bank should be immediately terminate the transaction, renew my debit card automatically without any charges. Review their security breakage problem to ensure no repeated problem happen to the same user. If anyone face the same problem, kindly share with me. With the current solution provided by them, there is no security for consumer putting our money on their bank as they can't even can protect us from unauthorized transaction due to their security breakage.

I am a CIMB master credit card customer. I am writing today to complain of the poor service I received from your Bank. Here is my negative experience with CIMB bank: 1. I called CIMB bank customer service on 08/11/2015 enquire regarding the renewal credit card (present credit card expired October 2015) that I suppose to get but still haven't receive till date. I have been informed by the staff that the renewal card was lost in mail because the card was sent to my old address which no longer there! I know the card was sent out before changing of mailing address but wouldn't Bank can do something about it! How can your bank just do nothing, and not even keep me informed the situation. What you staff did is just block the card and sent a new card, which cause me a lots of trouble to go through procedure of changing my auto debit. 2. In order to express my satisfaction, I have sent a complaint letters to CIMB ([protected]@cimb.com) address to CIMB Batu lanchang Penang Manager on the same day about this and have had no response. It appears that no one reads it. 3. On 10/10/2015, I realized my address postcode was wrong so I called CIMB bank customer service to correct it. Your staff said they will update my info so that card will be sent to the correct address. Unfortunately up to today, there is no new in updating info, and I still haven't received my card. I am really disappointed and upset for the poor customer service provided by CIMB Malaysia. I look forward to hearing from you as soon as possible to resolve this problem and have credit card issued soon. If not then I might be consider to close the credit card account as a cardholder. Please contact me by email [protected]@live.com. Thank you for your kind attention.

At 14.30hrs today 20.10.2015, I feel really unsatisfied and embarrassed with the services provided by CIMB bank at equine park, sri kembangan branch ( code: 1282). The person who attend me is Puan fauziah, employee id number: 0023204 . She is so called customer service officer at the designated branch. the way she treats me was very rude and arrogant. She never gave proper services as reflects by the company motto and she appears does have any product knowledge of credit card application. The staff is not professional et all and this may bring down the image of your organization. I'm really not going to have any account or products with this branch should there is no action taken by the top management. I feel really unhappy and frustrated with the services rendered.

Please refer to my complaint number 1-[protected] for further details. I am really fed with issue. My straight question is if your team not able resolve this simple issue like this then what is the need of this service. After several follow up I am not able get a solution for lost money, at-least you people straight away say to me like you cannot resolve this issue at your end. This save my money and time and this will be the most faithful decision of your team. Already CIMB team allocated a executive for this issuer from CRU and there is no use of it. 15-10-2015 she called and told me that CIMB team has resent the reload code to my number like that, but I have verified the same and here by one more time confirming you all I have not received such codes till date. If CIMB really want to resolve this then please give me a call on this number +[protected] at the earliest or else let me the know the final conclusion. Please if your team going to give me one more complaint number, I strictly advice not call me! I have never seen like this ridiculous service in my life. Thanks a lot for all this. Regards Santhosh T S +[protected]