Citibank
Reviews and Complaints

Please be very careful in trying to open a promotion - based checking account with citi ($400, $500, $600, etc..) whereby $15, 000 of new funds are required. They make you go through a very big hassle of making sure you don't meet the timeline requirements (30 days). If you do, they will block your account, preventing you from easily taking out your funds and not answering your questions at all when requesting information about your account.

They tell you that they are not allowed to answer any questions, which leaves you in the dark about your funds and account.

Do not open any accounts with them..

I was using citibank credit card for over 8+ months. Yesterday 03-02-2019 by mistake I made two payments to my citibank credit card. After realization I called customer service and asked the money back which was made by mistake and the customer executive answered me it is not possible to return the money back either use this amount for purchase or continue for next billing. The way he answered me and tone of his speech was very rude. I was really very disappointed with this customer services not only from citibank but for all the customer services also. Since I have to pay that money for my rent, So I don't have an option to go for loan on phone (Loan from credit card cash limit). So again I called citibank for loan and I explained this situation. Now this guy said it is possible to get your money back with some charges. I agreed for that charges since I don't have an option. Some peoples gives false information and we believe them and we go for another option.

My account got frozen wile in trip over seas I just got new phone numbers from each of the representatives I talk with just forwarding from one to the other, as asked for supervisor been told I will get a call after her meeting that was never received, as called back been told she will not call me back.

looks like I have personal wealth management whom I do not know and never talked with and he froze my account.

I have no clue what for as I am out of the country.

I sold a laptop on gumtree to a lady who used citibank to make the payment, seemed simply, she paid the money to them then once I confirmed that the item had been sent then I would get my money, although it didn't work like that, the last correspondence I had was a week ago explaining that they were having technical difficulties and my money would be in my bank by 4.30pm, also states at the bottom of the email that they take full responsibility of any losses. I have all emails and correspondence with these people if required

I had made a payment of INR 21321.50 towards by due on Visa card ending 8907, yesterday using my kotak epayment. Which shows successfully in my Kotak App but the citi app doesn't show any payment which is alarming. Also I had called yesterday to check about the same and I was told that I will receive an intimation today which did not happen yet. I already had a credit card I still applied to Citi bank card, which seems to be a mistake looking at the response, as I have used HDFC and Kotak credit card which were better service providers. I expect this issue to be closed at the earliest as at the moment I am not motivated to continue using this card.

Warm Regards,
Amit Nayak
Mobile-[protected]
[protected]@yahoo.co.uk

In two dates, January third, January 4 amount of 50 dollars, amount of 37 dollars were declined to Kennedy Sopacded Center and Wallmart and the credit card number [protected], where the total balanced statement was payed on december 28.

After a phone call the agent want me to call again in order to solve the problem because she was not able to solve.

This business process problem, a system problem and a governance problem that need to be solved by the corporation not by the customers.

This is a disrespect with consumers C Ponte de Albuquerque

I opened a new account and used deposit by cell phone for the first time. I accidentally grabbed the wrong check. I've called several times and bank refuses to cancel the deposit. They tell me I have to wait 7 business days to find out what will happen with this check. Until then, I cannot deposit this check correctly so I am out of rent money, gas money to get to work and food money. If I had accidentally deposited a check written to my son, the check would be cancelled immediately. I know they can cancel this deposit. Instead of going through the work needed to just cancel the mistaken deposit, I have to wait 7 business days to see if that money will even be available to me. When I cannot pay rent, I could possibly get evicted. When I cannot buy gas to go to work, I could lose my job and when I cannot buy food I go hungry. Just a little work by a bank employee and this mistake could be fixed and these issues would not turn into major problems for me.

WORST CARDS, BANK, SERVICE, always have issues with purchases, cards always gets declined then approves the purchases days later. MAKES NO SENSE their system is terrible.
The customer service reps are incompetent people, who place words in your mouth, repeat you name a hundred times, dont care about anything you are saying, they just dont even listen.

Just calling to activate a card you get a WHOLE run around of 30 mins and plus, best to ask for a supervisor from the begging hopefully they have better training than the reps. Its really nothing but a HEADACHE dealing with CITI.
On all levels Avoid at all costs. SO many other companies to choose from, not worth the hassle.

11.29.18
Citi has mad the process nearly impossible to deal with.
I called last week to report my wife's death on our card (I was second). I was told the card would be immediately cancelled instead of of making me prime (AMEX had no problem). I requested an updated bill which I was told would be sent out right away.
I was told I had to re-apply but I finally gave up after getting frustrated by the rude woman from India and moved on to another card provider.
I was also told this was being turned over to a probate collection agency.
I tried to go to our AutoPay bank account but Citi also immediately cut that off.
So far this week I have spoken to 5 customer service people in India who could not help at all and 3 people from Phillips & Cohen. I paid the bill in full on 11.28.18 through P & C and was told I would be emailed a bill (the bill I received Monday was $2K lower than what I was told, what I paid). this apparently was not true.
I was told today that neither the Indian customer service group nor P & C could access the account, could not do it. After repeatedly asking C.S. to send me to someone who actually worked for Citi, I was sent to Citi's Probate Dep't. She said she'd actually get an itemized bill mailed to me then I asked about the accumulated rewards. I was then told I'd have to mail a request to a different dep't with all kinds of information to even get a chance to receive the rewards.
I should have never paid off the account first.
Citi's system is so bad that I will NEVER use Citi for anything and I shall tell everyone I know how awful Citi is. I don't need this one month after my wife died.

My name is Stacey Tanner & my sister Kathleen Lindhout. We have been trying for 7 months now to get our inheritance from your bank from our deceased father Roswell Nolte. So far no one answers the phone, nor do they return messages. We are corresponding from Texas & Michigan & have only been givin the run around by your employees. Brett Graham is supposedly in charge of these accounts & refuses to correspond with us. I suggest someone get him to start acting in a professional manner before we need to bring attorneys into this matter. We will be relentless as your bank has inflicted insult to injury to us in our time of grief &, frankly, not doing their job.

I am a Government Army Civilian and I have tried to get ahold of a customer service re for over 2 weeks using the [protected]. NO ONE answered the phone for the past two weeks of trying (almost 2 hours on wait each time times at least 12 times) documented with my Program Account Manager. I finally got ahold of a representative to unlock my account today 26 NOV 18. I had to use an old contact number that I had to get through to a representative. Once I did all she could do is say I am sorry. YOUR System and LACK of CUSTOMER SERVICE IS TERRIBLE. There is also no way to lodge a formal complaint through either Citibank Govt charge card or DTMO.

I finally did lodge a formal complaint through the DoD IG Hot line on you and your representatives.

I am also asking DoD, the State Attorney's Office of Texas, the FCC and FTC if there is a Federal or State Law that requires a Credit Card Company to respond to a consumer in xx time or have a formal complaint system available by Citibank to lodge complaints.

Branch manager who interviewed me was very racist. Her name is Wendy Miether Prush.

I feel like She has no heart. Judges the way how you look and makes fun of you and your religion. I don't know how can Citibank allow to have a worker, A branch manager like that. I myself feeling heartbroken the way how I was treated. With no respect. I also feel ashamed for applying for a position at a company who hires people like her and also feel ashamed I been a customer over 10 years.

I've been a City bank member for over 15 years and in the past few years I have been treated very poorly. I'm a gold card member and should be treated with the utmost respect. there is an employee at this particular bank that has been very rude to me and unfortunately my wife and I have had to do a lot of business with her, as far as loans, etc. Apparently she's the only one who does this type of work at this bank. Her name is Jasmina Krsulich. In this last instance I needed to get my San Bruno cable Internet cancelled through the direct deposit, so I went to the bank and she said that the computers were down and that I needed to come back and try again. I told her I would be down first thing Saturday morning. I arrived at the bank around 10 minutes before opening, she saw me and proceeded to let someone else in from the rear entrance. She finally opened the door to let me in and with a grin told me she had a 10:00 AM appointment and another at 11:00 AM with a grin on her face. I do not need this kind of behavior. I went to the Citi Bank in Millbrae Ca. and the manager helped me right away and took care of what I needed within a few minutes. So the computers weren't down, she just didn't know how to do it. It's really ashamed you have to deal with people like this. we're senior citizens and should be treated a lot better since we do all our business with this bank.

good afternoon, I had a charge on my account from this company in the amount of 74.94 back in June of 2018. I contacted Citi and disputed the charge and was issued a credit to may account, in August the charge again was taken out of my account, this time by the bank as they said after the investigation there was not enough evidence to support the credit, which was not correct, I at no time authorized this company to charge my account. and being a long time client of Citi the support from them should have been much greater than the service I received.

In August of 2016 I opened a credit card account with Home Depot. At the time, my credit limit was $5, 000. I have never used the credit card. Yesterday, I received a message from Experian that Home Depot lowered my credit limit to $2500. Again, I never used the card. As a result of their actions, my credit score decreased by 19 points! I called Home Depot and they said they lowered my credit limit because of inactivity. It sure would have been nice if they would have called me! Instead, I have to deal with a 19 point decrease on my credit report due to no fault of my own. Shame on Citibank and shame on Home Depot.

Very Angry,
Paul Marotta

I have been a customer of Citi Bank for over 20 years and on Monday Oct 29th I filled out an E document on line with Victoria Franco who is supposed to be a Brokerage Account Specialist on the Rapid Response Team for Citi Wealth Management and she told me everything would be processed with 3-5 business days and since I was overseas I told her my mode of communication would be my email address and if she needed further additional information to email her and I would call her a predetermined time. After I filled out everything I tried to follow up with emails and left voice messages on her machine but never received a reply. I then proceeded to try to contact a coworker or supervisor to no avail and finally after calling someone in the brokerage department they told me they would contact her directly since they all work for the same company. Day 4 I get an email from a coworker who said Victoria was out of the office and no one had access to her case files which really annoyed me because of the amount of phone calls I had to make to get any response out of this department. The coworker then said they needed additional information from me which I supplied to her and instructed her that if this was expedited and closed out by Friday which would be day 5 I would close all of my accounts out with Citi Bank and find another more people friendly bank who can suit my needs. I am a Gold member for whatever that is worth and apparently it is only a label they give you because the customer service department at the Account Specialist team is a complete joke. To say I am really annoyed is an understatement and if I wasn't overseas my account would be closed by now. How can the people who work in this group not share their information with the other specialist especially when she knew she would be out of the office and leave me hanging waiting for her return. For me this is a ruse and I don't believe she was out of the office.

I called Citibank early am of 10/24. My car had gotten a boot and I called in a payment to remove the boot, which ended in my debit card being declined for security purposes. I understand fraud is very real and serious nowadays however, I believe you guys can figure out a better system. Bc my payment was declined I was unable to use that card again with the booting company (for 24 hours) not only was I livid bc I had the money in my acct but I was also totally inconvenienced. I spoke with a Citibank representative by the name of Maria who unfroze my card but when I asked to speak with a supervisor she told me to call back another time. I told her I would wait since she was unable to answer my questions. She refused to put a supervisor on the line and hung up on me. Considering I have 3 acts with this company I am completely unsatisfied with the customer service and it's completely unprofessional and unacceptable to have a customer service rep hang up on you. I would like someone to follow up on this and the representative go through some additional training. This isn't the first time I've dealt with my card being frozen for suspicion of fraud however, Citibank needs to figure out a better system. I am strongly considering going to another bank at this point

Citibank has introduced a new verification service for Business Accounts, meant to better 'Know Your Costumer'
Using the US Government as reason, they want to update information - which is OK
After you answer an extensive questionnaire on the phone, you are supposed to pass more information, through encrypted e-mails
I have had difficulties in proceeding in this way and send 3 e-mails notifying them of my problem
The result: my account was blocked without any direct notification
I just found out when payments were no accepted and returned to me
Citibank will not take any responsibility for this - will not pay for late fees and business headaches
Their explanation: update needed for old accounts
This specific account was open 2 years ago, and no changes happened since then
Conclusion: I will close my personal account and my 2 Businessmen accounts that I have with Citi
Citibank KYC = they really know how to kill their costumers

I have several complaints, which I will also be submitting to Costco Wholesale.
This is regarding the Costco Citi Card Visa.
1. As the office manager for my company, I am listed in the CITI Card account as an "Account Manager, " lacking a number of important powers with regards to the account. Because my Boss is Japanese, it is very, very inconvenient to have to put him on the phone, in order to make any request or decision that I could easily accomplish. In fact, basically, I have to write him a script, in order to get done something that I should be able to do all by myself. Under the Costco American Express card that you (Costco) previously sponsored, I was also set as the "Account Manager, " but I had all rights to handle the account - this was much, much easier for my business and my coworkers.

2. CITI credit cards are declined for abstract reasons. Recently, my Boss' credit card had several fraudulent charges attempted - CITI Card flagged them and declined them, and the card was replaced.

Fine, so far, so good, EXCEPT:
All other credit cards on the account were also re-issued, with no change in the credit card number, but with a new expiration date. ONE card, that is, ONE SINGLE letter sent to my company did not arrive, and was sent back to CITI Cards. As a result, ALL CARDS ON THE ACCOUNT WERE SUSPENDED!

We were not warned or told of this suspension, either! Instead, one coworker's credit card was declined at his regular gas station. One week later, with other cards on the account still behaving normally, my company received an email stating "Citibank has received returned mail from the Post Office pertaining to your account. Please log into Citicards.com to update your address."

I then contacted CITI Cards by phone, my Boss and I (because I was not allowed to do this by myself) resolved the matter of the returned letter, confirmed that nothing was wrong with the address, and requested that the ONE letter be resent. At that time, we were not told or warned about the suspension of the other cards. The suspension of the other cards does not seem to have started until after we had seemingly resolved the problem! We knew nothing of a problem with our other credit cards until I tried to send an important package by FedEx the following day!

3. Customer Service. I have a very strong positive statement to say about American Express Customer Service: In the 10-15 years that my company had business credit cards with the Costco American Express Card, I never, NEVER, spoke to an impolite, unhappy or unhelpful person in American Express Customer Service. This is so extraordinary that it really bears mention! In the 1-2 years of working with CITI Cards, about 25% of the people I have spoken with have been unhappy and/or not-so-polite.

On 10/6/18 I called Citibank at 51-10 Metropolitan ave, NY to ask if a notary was available this date at the branch. They said yes and when I went there, the notary refused to notarize the paper saying she isn't have her stamp. Then i went to 89-50 164th street branch an the notary, Sharon Dexter, refused to notarize my document without providing any explanation for her refusal, she said it is up to her not to notarize if she doesn't feel like doing it, and besides it is not a bank related document, so she doesn't have to do it. So my question is: is citibank providing notary service to its clients yes or not? If not, then you should stop offering this service if it is not efficient, otherwise you are just wasting your client's time. Please let me know if Sharon Dexter had the right to refuse to notarize the attached document without providing any explanation. Thanks, Catia.