Citibank
Reviews and Complaints

I am writing to file a formal complaint against Citibank regarding its activity transferring my home owner equity line of credit to Cenlar without my knowledge. After receiving monthly statements from Cenlar again and again, I started to guess if it was a mistake. I wrote a letter to Cenlar and requested the company to close my account since I never had any documents with Cenlar. Within all my financial documents, the only home owner equity line of credit I had was with Citibank which was applied 10 years ago. To make sure my guess was right, my wife and I purposely visited Citibank office in Albany California on 4/10/2023. After checking the status of our equity line of credit, the agent told us our equity line was actually closed. Two days later (4/12/2023), I received a call from Citibank loan office (Phone #[protected]), in the conversation, the agent confirmed that my equity line of credit in Citibank was closed normally, and the reason was our account had been idle for too long. When asking why I got equity line credit statements from another company, he promised that Citibank never transferred or sold equity line of credits to other companies.

As a response to my letter, Cenlar immediately sent me the closing cost statement for several hundred dollars plus statement processing fees. In a phone call on 4/19/2023 with Cenlar (Phone #[protected]), I was told that I had no signed documents with Cenlar, and my account was actually transferred from Citibank.

I believe that the actions of Citibank are in violation of the California Civil Code Section 1595. This law provides that a contract cannot be assigned without the consent of the party to whom the obligation is owned. I have attached any relevant documentation or evidence that supports my claim.

I request that you investigate this matter and keep me informed of the progress of your investigation.

Thank you for your time and attention to this matter.

Sincerely,

Cailong Zhang

I had two cards last oct nov decem of 2022 they both got comprsimised my univ card and my costco any where card I called and cancel both and asked for new cards? They sent me new cards my new univ card came the numbers on the new card were sent to a guy in texas be for I got the new card and did not get new card actevated? He had 7.000 on new card two days be for icould even be for I could get card actieveated? Since your people took so long to roll on this 7.000 your computer has put 460.00interest on my bill. Idid nothave any charges onthis ac they have rolled on this acc [censored] my charges this 7000 that was fraud oct. Nov. Dec. Jan. Feb. March april your computer wonts interest on all frud bills all bills were under investgaion ishould not have to be penlize interst and refused anew card I been with this bank for 10 years? They got my costco anywere card fix did not get interest put on that card you guys ate all them charges your computer is wrong

Dear Sir/Madam,

1. The monthly paper bill was discontinued without notice.

2. There is no monthly email regarding pending payments etc, to the registered email account.

3. Customers are charged annual subscription fees, for which they need to call to get a waiver, though they are authentic users of credit card services.

4. The citibank offices are closed on weekends, so customers cannot walk-in to get redressal.

5. Tried to go online, simply could not create account, personal details keyed-in were not satisfactory.

On pril 4 2023, I opened 2 online account via Citibank online , transferring 30K and 18K respectively to checking and savings accounts, waited 5 days for the funds to clear and then tried to create 2 Certificate of deposits to 90 days and 30 days, which I Attempted to fund but was unable to fund for some unknown technical reason. I called Costumer service and someone explained that those CD were faulty and were going to disappear after a few days and he created another for 15K which was to be funded in 5 days, he also transferred all the monies in the savings 17K back to checking. On April 13, I intended to complete all the features of checking account and created a zelle payee to myself and attempted to transfer back 10K to my Chase account, at this time I got locked out of the account, claiming security reasons. I spent 2 hours on the phone and was able to unlock. Next morning, Friday April 14th I attempted to log in and was completely blocked again, I called and was informed that the accounts were in process of being closed and it would take 6o days to get a check in the mail. I went in person to a nearby branch and Costumer service Mona Laguirre attempted to unblock the accounts unsuccessfully and online Security and Fraud Prevention dept were unable to give a reason for the closing or a legal basis for not disbursing the funds immediately.

Manager, Karla Trujillo intervened and after a 3 HOURS was able to unblock and I was instructed to create a new username and password, issuing a temporary ATM. We verified that it was unblocked at the bank. I received an email from Citibank indicating all was good and the attempted 10K transferred funds to my Chase account was released.

This morning Sat April 15, I attempted to access my accounts and I am again blocked, I called the number indicated and they claim no know nothing of the reason .

At this time they are holding 15K in a 9 month CD, a credit card I had for 7 years and 21K in a checking account. I am unable to access my accounts or get information about it.

They closed my account due to suspicious activity when i wire my sister 4k for her trip she nevered received wire no do i see it back in my account..I also have another balance in my checking account for 3089 dollars remaining..they said whatever belongs to me i would get a check 60days..but they are not explaining why it was closed as well as where my wire went…everything in my account belongs to me and also why i gotta wait 60days to get a check

The card has an expiration date of 11/24 - and yet, CITIBANK has simply dropped my account, shoving 4300 worth of credit off my credit report! The reason given was, "You haven't used the card in 12 months".. When I Called, It took quite a long time to reach a human, their answer was, "We sent you an email"..

The only email, I have ever received from CITI is... ' Sign up for a Card' spam! - I found the email in my SPAM folder...

The Human on line said, "Yes, you have to re-apply" - I will not be 'Re-Applying' as 'applying' for credit... effects my credit score as well as the DUMPING of 4300 worth of credit.

I'm seriously considering filing a complaint with The Michigan AG , Consumer protection over this. I have been injured by your policy in that my Credit Score took a hit and my record shows I dropped a credit card.. when I did not, it dropped me.. for not using it!

I have been trying to get some help with a question about a transaction on my account. There used to be a secure customer messaging system tab through the online access to my account. There is no such tab any longer. I have looked everywhere to see an e-mail address for customer service. NONE! I tried the chat. I get this message: `Something went wrong. We are trying to solve it. Please try again.` Tried several times, in vain! How can somebody get in touch with you besides a phone number, which is not always a good solution for everybody. There is not even a feedback tab any longer, so I am filing this complaint hopefully to get through to somebody!

Macys emerican express closed my credit card account right after I made a large payment. I have been with them for a long time and never had any issues. One day I pay off my account even though I always send large payments they lower my credit limit and right after close my account completely. a few days later they post a letter that says no reason but to contact kyc unit if you want further info regarding the closure.

Re: Alec and Rejeana Jones

Located at 5717 S Princeton ave, Chicago,IL 60621

[protected]

We have a (RMBSL) with Washington Mutual Bank, [protected], they were taken over by the OTS, and the FDIC became the receiver over Washington Mutual Bank, who then sold the assets to JP Morgan Chase Bank, who then became the servicer over the loan until they sold the Servicing rights to SPS effective 7-1-2016, doing this time [protected]) it shows Citibank N.A. Trustee for WA MU Asset Backed Securities, as Assignment of Mortgage, But there is No Mortgage in MERS, and there was no Lien by Citibank N.A. Trustee on our Records of Deeds with Cook County, Il. and according to the Receiver (FDIC) they own our Note that was obtained thru Washington Mutual Bank [protected].

I've had the card for years and the closed for no reason. Never late. Most payments are for the current balance. I have my account set up on autopay, but last month I paid from different checking account. At the same time citi initiated an automatic payment. from the old checking account. It did not go through so they closed account even though I'm current.

I have a Costco citibank card and it's been hacked 2x. It took 2 weeks to get a new card which is unacceptable. I was out of town when I got hacked and that was the only card I had with me.

When they replace your card you also lose all your online costco receipts on your Costco purchases.

What's going on? Why am I getting hacked? My other aren't getting hacked?

I had this Citi premier credit card since 2008, I had a $30,000 credit limit on it, I used my card every month and every month I paid the balance off. On March 4th I tried to use my credit card and it was declined. I opened the app to find out it was closed. I didn’t get a call, Text, email, or letter saying it’s closed. I call them and they said it was a fraud and someone else requested the card to be closed. HOW is that possible I’m the only one on this account? They said someone will call later that week. No one ever calls. I keep calling and nobody can give me a reason or open back my account. They even asked me for the account number I pay the credit card off with, which doesn’t make sense. I lost my credit limit, my credit history, my credit card, and my points. Make this make sense CITI

I spoke with an Agent. I told him I had a new phone and I tried to sign in to the citi mobile app and it is forcing me to contact technical support. I even gave him the Reason code. Straight off the bat this man started talking to me rude. He cut me off before I finished talking. The tone of his voice was condescending. I even asked him if I was a bother? I even had to ask him what is his problem? I deal with rude and sometimes racists patients/customers almost everyday and I have never been rude to them because I am the face of my company.

I had to re-register myself and did everything myself. I told him to have a good night and hang up. I didn't need to feel like a bother to someone who is shouting at me and leaving me muted for minutes at a time. He was obviously occupied doing something else than help me.

Citibank please invest in training your customer service people. If you are outsourcing go to a country that is not only cheap but is willing to do quality work. Jamaica and other Caribbean countries do a way better job at customer service and technical support.

On numerous occasions I have requested copies of loan statements that Citibank says I owe. The statements are not available online and I am getting no response from anyone I talk to. This has been an on-going issue since 11/22. I was only recently informed that I had a loan. I assumed the amount owed to Citibank was cleared in October 2022. I have requested to speak to supervisors and have been told they have none. I was told " oh ya we received your check, but it was applied to the wrong account." No action was taken.

I can provide the account numbers if needed. I wish to have copies of the loan statements provided as requested.

Kathleen Nees

540 11th St

Clarkston, Wa 99403

I want to update my Mobile Number for my Citi Credit Card since I am already overseas. I called their hotline and got the instructions for email and the details and attachments I needed to submit. The such amendment could take 5-7 business days, as per the CSR. Here is the timeline of my activity:

March 05, 2023 - emailed infoupdate.[protected]@citi.com with the reference number provided

until today, March 16, 2023, still no update

Citibank has refused access to my money, which is $8300.00 in my checking account. In a years time, I've spoken to several managers, by phone and in person at different branches on numerous occasions, who promised to resolve the issue but eventually stopped returning my calls. I was informed by several managers that my account was under investigation due to fraud. A Citibank agent informed me that the fraud was caused by a Citibank employee who was eventually terminated. The last employee that I talked to in person was manager Mr. Ruiz of Citibank in Torrance, California on November 30, 2022. He too has never returned any of my calls, although he promised to do so. Each time I called and asked for him he was either out sick or in a meeting. Please review and resolve this very important issue. Thank you very much.

Sincerely, Helen U. King

On the 01/06/2022 a wire was sent to a client who has an account with Citibank via Bank of America. Client stated that they never received the funds and Bank of America would have ask for the funds to be returned but Citibank bank never acknowledge the tracking information even after numerous attempts were made from Bank of America. The reference is CIT220110-006914

my complaint is there should be more Citi banks in the Bronx like in Tremont or in burnside. And need to trade change for dollars and dollars for coins. Being that Citibank is a bank. Branch located at Fordham road across the street from chase. Plus employee would not give dollars for coins loose he said they had to be ten dollars in a ten dollar pocket case.

hello, I am writing to express my concern regarding the credit card membership charge that has been billed to my account recently. After reviewing my account statement, I noticed that I have been charged for a credit card membership fee even though I have not yet received the physical credit card, nor have I activated it.

I am puzzled by this charge since I have not made any transactions or used the card in any way. I find it unfair to be charged for a service that I have not used or benefited from. As a valued customer, I would appreciate it if you could explain why this charge has been billed to my account. If I remember correctly I asked to terminate this last year card ending 0960.

I kindly request that you investigate this matter and take necessary action to ensure that I am not charged for any services or products that I have not requested or used. I would also appreciate it if you could terminate this card that I don't have to call or file a complaint.

I hope to hear from you soon regarding this matter. Thank you for your prompt attention to this issue.

I Balwant Sabharwal 69 residing at 3801 Duckhorn Dr #727, Sacramento CA 95834, having checking and savings accounts of worth around @60,000.00

I visited above branch around 11AM today 03/06/2023 for notary of a declaration page.

The manager cum notary scheduled appointment for 2PM. Unfortunately, someone called me about an hour later that manager will not notary my paper as scheduled at 2PM for NO specific reason. I am very disappointed at manager's wrongful decision. So, I will transfer my accounts to another bank.

Thanks for your non-cooperation by manager with one of your valuable client.

Balwant Sabharwal