CB Banks Citibank Credit card predatory practice

Citibank review: Credit card predatory practice

rfjennings of US

Feb 21, 2024 6:12 pm EST

Verified customer

Featured review

Citibank has a credit card in my name ending in 7168. I have made 29 calls to the account services/fraud organization at Citibank trying to get information regarding charges for this account. No resolution and not helpful. Because Citibank was so derelict in the ability to help. I shut down my primary account with Bank of America to shop charges. This resulted in all electronic payments having to be reset. Only when I shut down charges did I receive an email from AAdvantage notifying me I had a payment past due. I logged into Citibank self service portal and this account, 7168, is not even associated with me but somehow I am expected to pay unknown charges, nothing has been charged in years. However, they will not provide any helpful information. Call 29 resulted in two actions (1) the account is still under review, although charges are due that could be fraudulent, while I have no access or way to pay, even if needed, (2) an account history back to 2016 is in snail mail, not helpful when payment is potentially due. I asked for payments to stop until a resolution is reached. This has been denied.

Claimed loss: 29 calls all being about an hour long on average. Citibank is unable or unwilling to provide resolution, help is needed.

Desired outcome: Have Citibank provide me with information regarding the account and have it linked to the self-service portal. They have refused, 29 times.

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Citibank Contacts

Citibank phone numbers

+1 (800) 285-3000
+1 (800) 285-3000

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4%
Confidence score

USA

+52 55 2262 3911
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11%
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Mexico

+1 (416) 947-5500
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+54 11 4329 1772
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100%
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100%
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Brazil

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100%
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Brazil

+57 1485 4000
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100%
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+593 2393 9043
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100%
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100%
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+51 1221 7000
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100%
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Peru

+51 1215 2080
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100%
Confidence score

Peru

+51 1215 2216
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Confidence score

Peru

+598 2198 7113
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100%
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Urugay

+58 212 705 2039
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100%
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Venezuela

+58 212 705 2614
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100%
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Venezuela

More phone numbers

Citibank emails

info@citi.com

100%
Confidence score: 100%

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Citibank address

Citi, 388 Greenwich Street, New York, 10013, United States

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