Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Banks Citibank Credit card predatory practice
Citibank

Citibank review: Credit card predatory practice

R
Author of the review
6:12 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Citibank has a credit card in my name ending in 7168. I have made 29 calls to the account services/fraud organization at Citibank trying to get information regarding charges for this account. No resolution and not helpful. Because Citibank was so derelict in the ability to help. I shut down my primary account with Bank of America to shop charges. This resulted in all electronic payments having to be reset. Only when I shut down charges did I receive an email from AAdvantage notifying me I had a payment past due. I logged into Citibank self service portal and this account, 7168, is not even associated with me but somehow I am expected to pay unknown charges, nothing has been charged in years. However, they will not provide any helpful information. Call 29 resulted in two actions (1) the account is still under review, although charges are due that could be fraudulent, while I have no access or way to pay, even if needed, (2) an account history back to 2016 is in snail mail, not helpful when payment is potentially due. I asked for payments to stop until a resolution is reached. This has been denied.

Claimed loss: 29 calls all being about an hour long on average. Citibank is unable or unwilling to provide resolution, help is needed.

Desired outcome: Have Citibank provide me with information regarding the account and have it linked to the self-service portal. They have refused, 29 times.

Confidential Information Hidden: This section contains confidential information visible to verified Citibank representatives only. If you are affiliated with Citibank, please claim your business to access these details.

More
Send message
Copy link
Report
0 comments
Add a comment

More Citibank reviews & complaints

Citibank - incorrect reporting to credit bureaus 12
Citibank - citibank 87
Citibank - Closed my account 94
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Citibank - enquiry 63
Citibank - dishonest business practises 32
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Citibank - Unacceptable behavior and business practice
Citibank - Approved loan, cash not received 1
Citibank - Best buy credit card account
Citibank - Credit card 1
Citibank - scam artists 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all Citibank reviews and complaints

  1. Citibank Contacts

  2. Citibank phone numbers
    +1 (800) 285-3000
    +1 (800) 285-3000
    Click up if you have successfully reached Citibank by calling +1 (800) 285-3000 phone number 12 12 users reported that they have successfully reached Citibank by calling +1 (800) 285-3000 phone number Click down if you have unsuccessfully reached Citibank by calling +1 (800) 285-3000 phone number 11 11 users reported that they have UNsuccessfully reached Citibank by calling +1 (800) 285-3000 phone number
    4%
    Confidence score
    USA
    +52 55 2262 3911
    +52 55 2262 3911
    Click up if you have successfully reached Citibank by calling +52 55 2262 3911 phone number 5 5 users reported that they have successfully reached Citibank by calling +52 55 2262 3911 phone number Click down if you have unsuccessfully reached Citibank by calling +52 55 2262 3911 phone number 4 4 users reported that they have UNsuccessfully reached Citibank by calling +52 55 2262 3911 phone number
    11%
    Confidence score
    Mexico
    +1 (416) 947-5500
    +1 (416) 947-5500
    Click up if you have successfully reached Citibank by calling +1 (416) 947-5500 phone number 0 0 users reported that they have successfully reached Citibank by calling +1 (416) 947-5500 phone number Click down if you have unsuccessfully reached Citibank by calling +1 (416) 947-5500 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +1 (416) 947-5500 phone number
    Canada
    +54 11 4329 1772
    +54 11 4329 1772
    Click up if you have successfully reached Citibank by calling +54 11 4329 1772 phone number 1 1 users reported that they have successfully reached Citibank by calling +54 11 4329 1772 phone number Click down if you have unsuccessfully reached Citibank by calling +54 11 4329 1772 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +54 11 4329 1772 phone number
    100%
    Confidence score
    Argentina
    +55 11 4009 3818
    +55 11 4009 3818
    Click up if you have successfully reached Citibank by calling +55 11 4009 3818 phone number 1 1 users reported that they have successfully reached Citibank by calling +55 11 4009 3818 phone number Click down if you have unsuccessfully reached Citibank by calling +55 11 4009 3818 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +55 11 4009 3818 phone number
    100%
    Confidence score
    Brazil
    +55 11 2109 2484
    +55 11 2109 2484
    Click up if you have successfully reached Citibank by calling +55 11 2109 2484 phone number 1 1 users reported that they have successfully reached Citibank by calling +55 11 2109 2484 phone number Click down if you have unsuccessfully reached Citibank by calling +55 11 2109 2484 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +55 11 2109 2484 phone number
    100%
    Confidence score
    Brazil
    +55 11 4009 3000
    +55 11 4009 3000
    Click up if you have successfully reached Citibank by calling +55 11 4009 3000 phone number 1 1 users reported that they have successfully reached Citibank by calling +55 11 4009 3000 phone number Click down if you have unsuccessfully reached Citibank by calling +55 11 4009 3000 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +55 11 4009 3000 phone number
    100%
    Confidence score
    Brazil
    +57 1485 4000
    +57 1485 4000
    Click up if you have successfully reached Citibank by calling +57 1485 4000 phone number 1 1 users reported that they have successfully reached Citibank by calling +57 1485 4000 phone number Click down if you have unsuccessfully reached Citibank by calling +57 1485 4000 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +57 1485 4000 phone number
    100%
    Confidence score
    Colombia
    +593 2393 9043
    +593 2393 9043
    Click up if you have successfully reached Citibank by calling +593 2393 9043 phone number 1 1 users reported that they have successfully reached Citibank by calling +593 2393 9043 phone number Click down if you have unsuccessfully reached Citibank by calling +593 2393 9043 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +593 2393 9043 phone number
    100%
    Confidence score
    Ecuador
    +595 216 202 400
    +595 216 202 400
    Click up if you have successfully reached Citibank by calling +595 216 202 400 phone number 1 1 users reported that they have successfully reached Citibank by calling +595 216 202 400 phone number Click down if you have unsuccessfully reached Citibank by calling +595 216 202 400 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +595 216 202 400 phone number
    100%
    Confidence score
    Paraguay
    +51 1221 7000
    +51 1221 7000
    Click up if you have successfully reached Citibank by calling +51 1221 7000 phone number 1 1 users reported that they have successfully reached Citibank by calling +51 1221 7000 phone number Click down if you have unsuccessfully reached Citibank by calling +51 1221 7000 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +51 1221 7000 phone number
    100%
    Confidence score
    Peru
    +51 1215 2080
    +51 1215 2080
    Click up if you have successfully reached Citibank by calling +51 1215 2080 phone number 1 1 users reported that they have successfully reached Citibank by calling +51 1215 2080 phone number Click down if you have unsuccessfully reached Citibank by calling +51 1215 2080 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +51 1215 2080 phone number
    100%
    Confidence score
    Peru
    +51 1215 2216
    +51 1215 2216
    Click up if you have successfully reached Citibank by calling +51 1215 2216 phone number 2 2 users reported that they have successfully reached Citibank by calling +51 1215 2216 phone number Click down if you have unsuccessfully reached Citibank by calling +51 1215 2216 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +51 1215 2216 phone number
    100%
    Confidence score
    Peru
    +598 2198 7113
    +598 2198 7113
    Click up if you have successfully reached Citibank by calling +598 2198 7113 phone number 1 1 users reported that they have successfully reached Citibank by calling +598 2198 7113 phone number Click down if you have unsuccessfully reached Citibank by calling +598 2198 7113 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +598 2198 7113 phone number
    100%
    Confidence score
    Urugay
    +58 212 705 2039
    +58 212 705 2039
    Click up if you have successfully reached Citibank by calling +58 212 705 2039 phone number 1 1 users reported that they have successfully reached Citibank by calling +58 212 705 2039 phone number Click down if you have unsuccessfully reached Citibank by calling +58 212 705 2039 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +58 212 705 2039 phone number
    100%
    Confidence score
    Venezuela
    +58 212 705 2614
    +58 212 705 2614
    Click up if you have successfully reached Citibank by calling +58 212 705 2614 phone number 1 1 users reported that they have successfully reached Citibank by calling +58 212 705 2614 phone number Click down if you have unsuccessfully reached Citibank by calling +58 212 705 2614 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +58 212 705 2614 phone number
    100%
    Confidence score
    Venezuela
    More phone numbers
  3. Citibank emails
  4. Citibank address
    Citi, 388 Greenwich Street, New York, 10013, United States
  5. Citibank social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 21, 2024
  7. View all Citibank contacts
Citibank Category
Citibank is ranked 58 among 414 companies in the Banks category
#56 ABN AMRO Bank ABN AMRO Bank #57 Citi Mobile® Citi Mobile® #58 Citibank Citibank #59 Santander UK Santander UK #60 ClickBank ClickBank

Most discussed Citibank complaints

Erroneous charge of $3,267.92
1
(opinions to this review)
 Frozen account and lack of communication causing financial hardship at Citibank
1
(opinions to this review)
 Citibank kyc - how to kill your customer
1
(opinions to this review)
 Credit protector
1
(opinions to this review)
Citibank Alternatives
Arab National Bank [ANB] 111 reviews PP Financing 2 reviews National Bank of Kuwait 1 review Icpc Nigeria 4 reviews Soar Payments 1 review