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CB Furniture Stores City Furniture In house warranty added to sale without knowledge
City Furniture

City Furniture review: In house warranty added to sale without knowledge

M
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1:19 pm EDT
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In july 2023 my husband & I went to city furniture to purchase furniture for our new home - Stuart Florida location- Nick, our salesman was extremely knowledgable and helpful throughout the process- he was quick to place orders and help with selections- we have purchased from city furniture years ago and we had a nightmare with warranty so when I carefully reviewed by statement from Synchrony bank I saw that each item purchased has its own in house warranty (which was added to bill but I was never told by Nick although I signed the paper so he claims he did -I know he didnt offer it because I would NEVER have another warranty after our 1st experience- fast forward to september and went to see Nick who wasnt there a couple of times we tried and when we did see him he suggested to speak to one of the managers but he said i doubt they will be able to do anything except give a credit & we want them to take those in house plans off! They added up to over $1200 for all items - My husband went in on 11/3/2-23 (we do work so its not easy to get to store) the manager Lisa & Nick suddenly became very short and rude and refused any resolution to the matter and Nick said he told us about the cost and he DID NOT - we simply wanted the charges to re removed and they REFUSE !

Desired outcome: Remove ALL of the in house warranty costs from my bill!!

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  1. City Furniture Contacts

  2. City Furniture phone numbers
    +1 (866) 321-2489
    +1 (866) 321-2489
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    +1 (866) 930-4233
    +1 (866) 930-4233
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    +1 (954) 597-2200
    +1 (954) 597-2200
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    +1 (954) 718-3350
    +1 (954) 718-3350
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  3. City Furniture emails
  4. City Furniture address
    6701 N. Hiatus Road, Tamarac, Florida, 33321, United States
  5. City Furniture social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 30, 2024
City Furniture Category
City Furniture is ranked 52 among 373 companies in the Furniture Stores category