Menu
For Business Write a review File a complaint
CB Footwear Clarks Shoes Falling Apart
Clarks

Clarks review: Shoes Falling Apart 9

L
Author of the review
6:54 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

2 pair of Clarks shoes in the same week . . . like so many other people's complaints, the soles just come apart from the uppers. Please see attached photos. They look well made, but aren't I want to order another pair based on Clarks past good reputation, but am very, very hesitant especially since the price of them has consistently risen while the quality has consistently lowered. Clarks - it takes a very long time to restore a damaged reputation by allowing this to continue. What are you doing to rectify this situation?

View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

9 comments
Add a comment
C
C
carolsag
New Paltz, US
Feb 24, 2010 5:47 pm EST

I owned 3 pairs of Clarks for about 1-2 years and one day they just fell apart, all 3 of them! I have owned many pairs of Clark shoes before and never had a problem with them.

B
B
Begg T
US
Jan 04, 2011 6:11 pm EST

The sole separates from the upper shoes, this has occurred on 4 different pair of Clark clogs and shoes, all very new.

M
M
Maro Aziz
US
Sep 01, 2011 7:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I bought Sandals from Clarks in City Stars mega mall in Cairo, price 450 LE that is 45 starling, & it gave my leg horrible time! it is not like Clarks I bought from LOndon years ago & was made in England.
These sandals are in Brazil!

T
T
trisha carpenter-ferdoucha
US
Aug 18, 2015 2:45 am EDT

I have these Clarks for years, kept in original box. Wore often, but not hard.Never in rain or snow, then I wear LL LL beans duck boots. The shoes are perfect the upper leather came of all at once, one piece-- the soles are all cracked & crumbling. VERY, VERY DISAPPOINTED, DISGUSTED, SAD. None were on sale, so I spent a lot of $$$ in BOSCOV'S

R
R
Reviewer84882
Oct 02, 2015 2:45 pm EDT

Soles pull away from shoes. This is the 3rd pair that has done this.

S
S
ShoeGuRu
US
Oct 13, 2016 7:41 am EDT

Maybe you people should stop buying shoes at retailers that buy in bulk and stock their shoes in warehouses for years. By the time you buy the shoes, they are several years old and have been sitting and drying out, that's why they fall apart shortly after. If you think you're getting a steal because they might have been on sale, you're actually cheating yourselves. Clarks is one of the best made shoes out on the Market but you people are all buying shoes that are old and not new and that is why you are experiencing these problems.

S
S
Shirley Terry
US
Dec 25, 2016 6:49 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I have several pairs of Clark's shoes and have worn them for many years. The last pair I purchased about a year ago has fallen apart. I slipped my foot in the left shoe, began walking and the upper part of the shoe broke away from the sole nearly making me stumble and fall. These shoes are expensive and there is no reason for this to happen. When buying Clark's I always felt very comfortable and pleased with the way they feel on my feet because I have a bad back and need all the foot help I can get...Clark's was the one, well until now. These shoes I loved.
So what is your answer to resolve the loss of my shoes. I went to a repair shop thinking I could get them sewed and fixed but to no avail. Repairman told me there was nothing that can be done only throw them in the garbage. I still have them because I wanted to inform Clark's of this situation.
Got any advice for me on this matter?
Thank you for a quick reply. I can send pictures if you like. Please let me know.

L
L
Letitia Marquess
US
Oct 21, 2018 4:13 pm EDT

I purchased a pair of Marion Coreen Black Leather Shoes size 8 . The shoe has separated from the sole. I can't believe that this has happen. I have purchased several pairs of Clark's sandals over the years and decided to purchased a pair of winter shoes. I have not even wore the shoes 20 times. I was so upset I went out to lunch after church and started walking and my shoe fell apart. I had to leave walking bare foot to the parking lot.

I hope someone at Clark's reads this message and can respond to me in reference to my shoes.

Gbowler765@charter.net
my name is Letitia Marquess

L
L
Letitia Marquess
US
Oct 21, 2018 4:19 pm EDT

I purchased a pair of Marion Coreen Black Leather Shoes size 8. The shoe has separated from the sole. I can't believe that this has happen. I have purchased several pairs of Clark's sandals over the years and decided to purchased a pair of winter shoes. I have not even wore the shoes 20 times. I was so upset I went out to lunch after church and started walking and my shoe fell apart. I had to leave walking bare foot to the parking lot.

I hope someone at Clark's reads this message and can respond to me in reference to my shoes.

my name is Letitia Marquess

More Clarks reviews & complaints

Clarks - Soles fall apart! 169
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Clarks - Sole & heel disintegration 48
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Clarks - Soles fall apart or crack open 18
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Clarks - Top of shoe detaching from sole 18
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Clarks - Sole of shoes cracked after 2 months 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Clarks - Poor quality 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Clarks - Bullying, rudeness and racism 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Clarks Contacts

  2. Clarks phone numbers
    800 2500 2525
    800 2500 2525
    Click up if you have successfully reached Clarks by calling 800 2500 2525 phone number 2 2 users reported that they have successfully reached Clarks by calling 800 2500 2525 phone number Click down if you have unsuccessfully reached Clarks by calling 800 2500 2525 phone number 1 1 users reported that they have UNsuccessfully reached Clarks by calling 800 2500 2525 phone number
    33%
    Confidence score
    European Countries
    1800 760 367
    1800 760 367
    Click up if you have successfully reached Clarks by calling 1800 760 367 phone number 1 1 users reported that they have successfully reached Clarks by calling 1800 760 367 phone number Click down if you have unsuccessfully reached Clarks by calling 1800 760 367 phone number 0 0 users reported that they have UNsuccessfully reached Clarks by calling 1800 760 367 phone number
    100%
    Confidence score
    Australia
    +1 (800) 102-4504
    +1 (800) 102-4504
    Click up if you have successfully reached Clarks by calling +1 (800) 102-4504 phone number 0 0 users reported that they have successfully reached Clarks by calling +1 (800) 102-4504 phone number Click down if you have unsuccessfully reached Clarks by calling +1 (800) 102-4504 phone number 0 0 users reported that they have UNsuccessfully reached Clarks by calling +1 (800) 102-4504 phone number
    India
    +44 145 889 9904
    +44 145 889 9904
    Click up if you have successfully reached Clarks by calling +44 145 889 9904 phone number 1 1 users reported that they have successfully reached Clarks by calling +44 145 889 9904 phone number Click down if you have unsuccessfully reached Clarks by calling +44 145 889 9904 phone number 0 0 users reported that they have UNsuccessfully reached Clarks by calling +44 145 889 9904 phone number
    100%
    Confidence score
    United Kingdom
    +1 (800) 211-5461
    +1 (800) 211-5461
    Click up if you have successfully reached Clarks by calling +1 (800) 211-5461 phone number 0 0 users reported that they have successfully reached Clarks by calling +1 (800) 211-5461 phone number Click down if you have unsuccessfully reached Clarks by calling +1 (800) 211-5461 phone number 0 0 users reported that they have UNsuccessfully reached Clarks by calling +1 (800) 211-5461 phone number
    United States
    +1 (800) 563-1825
    +1 (800) 563-1825
    Click up if you have successfully reached Clarks by calling +1 (800) 563-1825 phone number 0 0 users reported that they have successfully reached Clarks by calling +1 (800) 563-1825 phone number Click down if you have unsuccessfully reached Clarks by calling +1 (800) 563-1825 phone number 0 0 users reported that they have UNsuccessfully reached Clarks by calling +1 (800) 563-1825 phone number
    Canada
    +86 218 023 1825
    +86 218 023 1825
    Click up if you have successfully reached Clarks by calling +86 218 023 1825 phone number 2 2 users reported that they have successfully reached Clarks by calling +86 218 023 1825 phone number Click down if you have unsuccessfully reached Clarks by calling +86 218 023 1825 phone number 0 0 users reported that they have UNsuccessfully reached Clarks by calling +86 218 023 1825 phone number
    100%
    Confidence score
    China
    +62 212 252 2270
    +62 212 252 2270
    Click up if you have successfully reached Clarks by calling +62 212 252 2270 phone number 1 1 users reported that they have successfully reached Clarks by calling +62 212 252 2270 phone number Click down if you have unsuccessfully reached Clarks by calling +62 212 252 2270 phone number 0 0 users reported that they have UNsuccessfully reached Clarks by calling +62 212 252 2270 phone number
    100%
    Confidence score
    Indonesia
    +81 345 102 008
    +81 345 102 008
    Click up if you have successfully reached Clarks by calling +81 345 102 008 phone number 2 2 users reported that they have successfully reached Clarks by calling +81 345 102 008 phone number Click down if you have unsuccessfully reached Clarks by calling +81 345 102 008 phone number 0 0 users reported that they have UNsuccessfully reached Clarks by calling +81 345 102 008 phone number
    100%
    Confidence score
    Japan
    +60 355 694 868
    +60 355 694 868
    Click up if you have successfully reached Clarks by calling +60 355 694 868 phone number 1 1 users reported that they have successfully reached Clarks by calling +60 355 694 868 phone number Click down if you have unsuccessfully reached Clarks by calling +60 355 694 868 phone number 0 0 users reported that they have UNsuccessfully reached Clarks by calling +60 355 694 868 phone number
    100%
    Confidence score
    Malaysia
    +65 64 766 619
    +65 64 766 619
    Click up if you have successfully reached Clarks by calling +65 64 766 619 phone number 1 1 users reported that they have successfully reached Clarks by calling +65 64 766 619 phone number Click down if you have unsuccessfully reached Clarks by calling +65 64 766 619 phone number 0 0 users reported that they have UNsuccessfully reached Clarks by calling +65 64 766 619 phone number
    100%
    Confidence score
    Singapore
    +66 27 908 105
    +66 27 908 105
    Click up if you have successfully reached Clarks by calling +66 27 908 105 phone number 1 1 users reported that they have successfully reached Clarks by calling +66 27 908 105 phone number Click down if you have unsuccessfully reached Clarks by calling +66 27 908 105 phone number 0 0 users reported that they have UNsuccessfully reached Clarks by calling +66 27 908 105 phone number
    100%
    Confidence score
    Thailand
    +90 212 270 6680
    +90 212 270 6680
    Click up if you have successfully reached Clarks by calling +90 212 270 6680 phone number 1 1 users reported that they have successfully reached Clarks by calling +90 212 270 6680 phone number Click down if you have unsuccessfully reached Clarks by calling +90 212 270 6680 phone number 0 0 users reported that they have UNsuccessfully reached Clarks by calling +90 212 270 6680 phone number
    100%
    Confidence score
    Turkey
    More phone numbers
  3. Clarks emails
  4. Clarks address
    40 High Street, Somerset, BA160EQ, United States
  5. Clarks social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Clarks Category
Clarks is ranked 21 among 120 companies in the Footwear category