Clarks
Reviews and Complaints

I purchased a pair of Clarks Women's Promise May Dress Pump through Amazon. I really like the looks of the shoes and have always found Clarks shoes to be comfortable, however I have worn these shoes several times and find them to be VERY uncomfortable. I believe the nail heads are sticking up through the heels, making them painful to wear. I don't want to purchase another pair if this is how they are manufactured. I'm wondering if I can get them repaired/replaced. I will attach a photo of the heel to show where they are coming through.

ORDER #[protected] placed on June 26, 2015, for 2 pairs of ladies' shoes from Clark's USA for $107.02. The shoes I ordered do not fit. I want to return them & get a refund. I have gone to the web site to get return information, www.clarksusa.com. The web site is not functioning. When I call the customer service number, [protected], I am always put on hold with the message that they are busy assisting other customers and that my call will be answered by the next available repesentative. I have lost count of the number of times I have called, but I timed one waiting period at 22 minutes. I want to return the shoes, unworn, & get a refund.

I saw the ad of the company www.ClarksShoe.net that they offered Clark shoes for the cheap prices. Awful attitude and services. The company fools people and they don’t care about it. They didn’t provide any confirmation info, they didn’t reply to my emails and complaints, but they charged me very quickly. The worst company and please, post comments about your experience. These people are scammers and ###, so be careful if you buy from them as well as post comments about your things with them.

I found the ad of the company www.Clarksuk.net. It was horrible, ‘coz I wanted to contact the rep before I would place the order, but the customer services turned to be the worst. I sent tons of emails and asked to provide any info about it, but no one replied. As well as I sent messages, but the email address was fault. Stay away from them and post comments about your experience with them.

I have had several pairs of Clarks over the years. I have had a pair for about 3 years that fell apart, as these folks here have indicated. I was at work, going up and down stairs. Not only is it embarrassing, but dangerous, When I called the Clarks store to complain the manager told me the company had lost 4 million dollars this year. Too bad, do you think maybe its the workmanship? I am a shoe shopper, have a closet full, but am done with Clarks and so is the rest of my family. I have never had this happen with another brand. Have you folks ever tried Naot? They are the most comfortable shoes ever.
Pam Barry

Contacted on web by Felicia Hernandez who told her inheritance would be left to me upon her death. Two weeks later, her (supposed)death occurred. Contacted by her lawyer, David Clarkson. He charged me $579 and now he wants $7, 800 more so he can pay her taxes. I can not find him listed any where. I believe dear Felicia is also a fraud as is Mr. Clarkson. I want my $579 restored to me as It is a scam and I do not want any part of this. Mrs. Hernandez husband is supposed to have died in a plane crash in 2002 in Aberdeen, Scotland. She only lasted 2 weeks after our initial contact on the web. She is suppose to have died of cancer of the heart. Which is a false sickness. that is a dead give away for a diagnosis Please help me catch these frauds.

At the end of July we visited clarks shoe department in mother care Blackburn with my son for a new pair of school shoes. A trainee girl measured my little boys feet. She then got another girl to check that they was the correct size and fit. I was confident in trusting there judgement and happily purchased the shoes. When my son started school in September I noticed that whilst wearing his new shoes he was struggling to keep them on his feet and looking down at them you could see how spacious they were. In actual fact they were to big. On 11th of September I returned the shoes to burnley and received a refund. The staff at burnley so how the shoes were far to wide for my son. I'm very upset as my son could have suffered with blistered feet due to the ill fitting shoes. I'm not blaming the trainee as we all have to learn but I think it's a very poor do when two staff employed to fit children's shoes got it wrong and like Iv already mentioned the consequences could of been my little boys feet being ruined

Good afternoon,
My daughter came home from school yesterday with a broken Clark shoe. We bought these shoes at the end of January for the new school year. I purchased these shoes at Myers however I have not kept the receipt since the shoes are 3 months old.
I approached Myers however they informed me that they cannot do anything because I do not have the receipt. Since I paid $100, 00 for the shoes I would like to know if there is anything that Clarks can do for me?

I have had 3 pairs fall apart like all the other folks here are talking about. The rubber of the stitching pulls through the rubber sole and the upper and bottom of the shoes separate.

There is a simple fix for this..."The Last Glue" It's made by a Canadian company. I came across it back in the early 2000's at a home show. It is a miracle worker and will fix your Clarks in seconds and STAY fixed.

I do not sell this glue nor do I profit an anyway from it and it is the most awesome stuff you'll ever find. It is NOT super glue though it smells the same. TLG bonds on lack of oxygen and can stand temps up to 650 deg. I fixed 3 pairs of my shoes with it just recently, but I've used it for countless other things. I'd suggest you buy The Last Filler also, but you can use acetone for the cleaner if you glue your fingers together. Because it uses the lack of oxygen, it doesn't work well for somethings...like the plastic item I was trying to fix this morning.

This in the past has also saved all my china coffee cups which had a design flaw in them and a very special dog toy for my beloved late doggy.

The Last Glue is expensive but it lasts for a LONG time if you keep it in the fridge. I had my first bottle for years.

I visited clarks in altrincham on george street. I was served by a a girl who intimidated me by saying i had ordered in too many shoes, she repeatedly said this while smirking. She then made decisions for me as tp whether i needed to try all the shoes on and told the other girl helping to not bring certain pairs to me which i had ordered in to the store online. I told her she was making me feel uncomfortable and she just walked off. Shouldnt she have apologised or sked why i felt this way. Having complained to head office . This firmly said this girl did nothing wrong. Clarks should be ashamed.

The same thing happened to my brand new Clark's .
I was entering a Congressional hearing on Capital Hill when the soles of my Clark's black Leather mules completely separated from the upper part of both shoes. I fell down, hit my head and passed out. When I regained conscientious I was surrounded by a concerned and helpful audience consisting of congressional staffers and a wide variety of legal practitioners. Everyone was shocked at what had happened. Most were familiar with the Clark's brand. In fact, many claimed to own multiple pairs of Clark's. A few put there foot forward exposing their Clark's for all to see! Needless to say, I was absolutely humiliated. I want the CLARK'S corporation to 1. Replace my shoes, 2. Compensate me for all the damages, 3. Stop selling defective shoes, and 4. Apologize to me and the public.

Your Shoe Company has me so upset! I have bought Clark shoes ever since they came on the market!
I have no idea what has happened that four pair of my shoes have fallen apart at the soles. Two pair were
slip ons and two were sandals and all four fell apart at the soles. I have always loved Clark shoes but they
are expensive and no way will I pay for something that I know is going to fall apart!
It must be happening often looking at all your complaints!
Clarks have always been a favorite shoe for me! Could you explain the problem?
I was in the Mall when the sole fell off my one shoe and it would not stay on my foot. A store owner offered
to put duck tape on it to get me out of the mall! I had no extra shoes with me and it was a real fun day shopping
with duck tape on one of my shoes! Public needs to know what your selling and what you plan to do about it!

Two pairs of Clarks worn a maximum of three times each, shoes were
49.99 and 79.99 a pair. When i WALKED in them the soles CRUMBLED! VERY DISAPPOINTED. Shoe Repair told us that some faulty cheap materials were used on the soles. The leather upper part of the shoe was good but fell to pieces after the soles. COULD NOT BE REPAIRED. No longer have receipts have one defective pair I can send you. Expect apology and refund for two pairs of shoes! If I am not satisfed I will make a complaint with the BBB and State of Texas Attorney Generals Office.

I would like to just let everybody know, how terrible the staff are that are employed in Lewisham Branch of Clarkes. Asi waled into the shop with my two young children to purchase school shoes. One member of staff was laying across the assigned customer seating area. Another was texting on her mobile phone. When i finally gained her attention, she proceeded to move on with the shoe fittings for the children. Which took 25 mins as the unhelpful employee kept having to adjust her facial piercings every 2 seconds complaining that she has bout some new earings to put in her face and she didnt have time to put them in properly. So while my children were getting very impatient sh totally ignored the task before her and proceeded to get her work collegue to help her fit this bar into her face. In the end i asked to speak to a manager and was told by unhelpful staff "Nicola" that there is no manager. She is in charge. I said i wanted to make a complaint obout her conduct. She insited that there was no way of making complaints and if i didnt like her attitude or the way she "runs the shop" i should go to a different shoe shop. I was in Clarkes for 57 mins and did not obtain one pair of shoes for the children. This is discraceful and i assumed Mobile telephones and facial piercings were not generally allowed to shop floors by member of staffs. Obviously she didnt care about what good customer service was. I have never been spoken to so rudly by a shop member of staff in all my life. I shall be taking this further!

I've worn Clark's foot wear for years. They last long enough to become a trusted friend, so when I experienced the sole coming lose from the leather upper while I was away from home for the day, I had to keep them on by using several rubber bands. This was a foot cradling slide on sandal with wide woven straps, a very sturdy stable shoe. I have lost confidence in the design and/or the materials used. They are several years old but should not have completely failed.

i bought a pair of clark's springer sandals 2 years ago from qvc and wore them all
last summer and this summer. the soles are coming apart and leaving peaces all over
the place. I did not know clarks shoes did this since they have a great reputation and
cost a good bit, They were the most comfortable shoe I ever wore. What can be done
about this. Please reply
Sincerely
Ann McNamara [protected]@optonline.net