Clarks
Reviews and Complaints

I am horrified that the gifted heels that I love so much absolutely disintegrated after three wearings. What a horribly embarrassing moment for me at my mothers funeral as I actually fell when the heels fell disintegrated. I was gifted these shoes almost a year ago but only wore them three times. I do not have nor can I get the receipt due to a death in the family. You can see from the Pictures the sole damage, style and color. And you can clearly see that they haven’t been worn much at all.

im writing with my dissapointment regarding the very poor quality of some shoes that I purchased recently online from a 3rd party albeit unworn ,and still in original packaging

The shoes are Gabriel Mist or Narrative is thier brand name 3' block heels in a navy patent ,after wearing them for only four times mainly sitting down in a training room and once to walk through an airport they have split accross the top left upper ,and are in no way repairable ,i have researched this with 3 cobblers within my area all telling me its poor quality ,having completed more research i now find this to be a common defect as i have images of another pair of shoes in alternative colour of black in exactly the same condition .

so it is with this that i request some sort of reimbursement or credit so that i may purchase some replacement ones at more expense to myself .

My shoes disintegrated while I was wearing them. It took less than a couple hours until they were reduced to nothing leaving black material everywhere I stood. I've never had this happen before. They were only a month old. I thought Clark's was a solid company to buy from.

I always use Clarkes for school shoes as I believed them to fit well and last until my child grows, usually I buy new each august for September. i bought these boots for my son sept 2021. However the soles have completely worn down, and we still have the summer term to go the shoe cost me 70 pounds. the information inside he shoe is po c 117278, 661965LIAM Black Leather, 04/21

If I knew I was going to have to fork out on New shoes so soon I would have bought Cheaper supermarket Brand, I have used Clarkes for school shoes with all my Children for over 25 years, I am very disappointed .But I have never had this issue with Clarkes before.

I just tried to email your customer service site that is on my iPad that I searched. It came back undeliverable. I have 4 pairs of Clark shoes and have never had any problems until yesterday. We went to my sons for Easter Dinner and I wore my navy Blue ones. My daughter In Law asked what was all this black stuff on her floor, of course we all checked our shoes and it was mine. The soles were crumbling apart with every step I too. So Embarrassing! Can anything be done because Clark’s Footwear aren’t cheap to buy. I checked all my others and their soles are fine. Thank you,

Dennise Crotchett, 98 Crotchett Lane, Carrollton, Illinois, 62016

[protected]@irtc.net.

I purchased the Clarks Whiddon Cap Toe Oxford [protected] on 2/09/22 from the DWSW store in Gilbert AZ.

I paid 79.99 for the shoes plus7.8% tax.

I wore them 12 times from 02/21 to 03/10 and found a hole in the heel from wearing.

I am not extensively hard on shoes.

I work part time 5.5 hours a day.

The wear on these shoes is unreasonable.

Please provide some resolve for me in this matter.

Kenneth Fleming

[protected]@msn.com

I didn't wear a pair of Clarks shoes that i had for some time, to be fair i didn't wear them that often but i liked them because they were comfortable and i got them to replace a previous pair of Clarks shoes, anyway i wore them one day and when i took them off i found that they had cracked across the ball of the foot. I couldn't find the receipt so didn't end up taking them back and just left them in a cupboard. The next time i looked at them i found the rubber sole was sticky and that i could break it up with one hand. The shoes had 128190 D on the inners. I think a bad material must have been used to make these soles as it is evidently unstable and possibly the two materials in them are reacting ?

I video'd myself breaking them up

https://www.youtube.com/watch?v=UsuSWDkfH90

Clarks Shoes writes about their craftsmanship, their advanced construction techniques, and using contemporary materials to help deliver perfection. This has turned out NOT to be the case as the sole of one of my clogs has disintegrated and detached! My clogs had shown very little wear and to pay a little extra to have a pair of shoes that has the long-lasting style & workmanship on top that a Clarks shoe has, it is very disappointing to have to throw them away because of the soles.

I wrote to the complaints department; I wrote to Waltham, MA and included a picture; and I wrote to Newton Upper Falls, MA. I NEVER received an answer!

I have several pairs of Clarks

The heel cracked and then collapsed and fell apart into two pieces.

This happen today 2/23/2022 when I tried to wear my shoes to work.

The shoes might be old but have not been worn very much.

This is the second time I've worn these Clark boat shoes. They're normally kept in a box. I left the house and actually thought my right foot to be larger than my left as my left shoe felt loose. I stumbled, looked down to see the sole crumbling.

The upper and inner are as new (they've been kept in a box). The sole, in fact, has no wear at all except the sole has crumbled away from the upper.

Why buy a shoe that disintegrates without being worn? They crumbled like compost returning to dirt. This is dangerous.

I am a handicapped 36 year old woman. I put on my Clark's Artisan shoes this morning to drive to work. I noticed my shoes did not feel right but thought it might be my weight gain. When I got out of the car I noticed a large chunk of black "dirt" by the brake which turned out to be from my shoes. When I looked down at my soles and I found out that my shoes were torn up and full of holes and large crevasses. I could have fallen very easily and shudder to think of injuries!

I don't believe I had worn my shoes more than 5 times.

I purchased a pair of leather ankle boots back in October 2021 (I've only had them for 4 months) and the sole on one of the shoes has come off. Is there a guarantee policy? I paid ~£100 for these so was disappointed to see they have started to fall apart so soon after purchase. I really like them and would like them repaired but don't want to pay lots of money for this service when I expected them to have lasted much longer.

I have a pair of clark shoes that are old but like new. The shoe number is 36486 (made in brazil). Very comfortable but one shoe sole (actually the heel) is falling apart. Is there any way I can send these back to you for repair?

I recently went through my shoes to go on a trip and wanted to take several of my comfortable Clark's shoes. I noticed that out of the 20 pairs of Clark's, four of them have issues where they are coming apart. I attempted to call, but was on the weekend and had to send a message. I do so by indicating that I have had 4 pairs of shoes with issues and sent the following photos

Hello Debbie,
Thank you for taking the time to contact us and for the images that you have provided. From the images, we can confirm that your shoes have a condition known as Hydrolysis. This is where the man- made materials used in making your shoes may have degraded over time. This process can be speeded up by various factors, including the temperatures and levels of humidity that the footwear is exposed to. Many man-made materials can occasionally lose their elasticity with age and prolonged storage. These circumstances may eventually cause the sole unit to break down when flexed.
We hope you'll understand that we can't guarantee our shoes will
last forever, but we do our best to make them long lasting. We give
consideration to complaints on adult's footwear up to six years after purchase, however, a valid proof of purchase is required.

With any shoes that have developed hydrolysis, we have taken the business decision
to offer a one off goodwill gesture of a $15 off promotional code for use on
the website.
Promotion code: 396-573Z-297Y-92YL

Thank you again for taking the time to contact us and we apologise for any
inconvenience caused. Steph

Steph, I have 20 pairs of Clark's shoes...well, now 16 since 4 have been afflicted with Hydrolysis. My shoes are kept in a air conditioned environment and I do not wear them as often as I should. I understand that this condition happens with the man made materials and had I know this in advance, I would not have purchased so many pairs. It is unfortunate for me that I did not save my receipts, and purchased from multiple locations that I have visited over the past 5 years. New Orleans, Baton Rouge, Eureka Springs Arkansas and Oklahoma City.

I am disappointed that I have 4 pairs of Clark's that I am having to throw away. I appreciate the gesture of a discount, but will have to rethink the Clark's addiction for now since I may have another 16 pairs of shoes to throw out in the next year or two.
You sent
I would like to suggest that this condition is disclosed as a possible problem with certain materials and remind people to keep their receipts for up to 6 years after purchase. If this is printed inside the lid of the box, would be great.

At this point, I am not sure what to do about the numerous pairs of shoes that I have and will end up discarding.

I own some beautiful Clarks tennis shoe upon light wear on shoes ( worn few times) seams totally unraveling thread separating sole from upper LEMON? Quality caput? Fubar? I am very unhappy with the quality control and just want a durable name brand I can trust ... Product over profits PLEASE!

My husband bought me a pair of fur lined black clogs which are extremely warm and comfortable but after wearing them for only 4 months the fur in the heel worn through and the plastic/rubber underneath popped through. The shoes are now unwearable unless I buy some sort of insert. They were $50. He bought me 3 pair! I contacted customer service through their Facebook page and was asked to send pictures and receipt. I did all of that and was asked to upload to Messenger. (was told their email wasn't working). The original correspondence said they warrantied their products for 6 years on a case by case instance. After I sent all the required info, I was messaged back by a supervisor that they would not do anything to help since I bought them through Amazon. So apparently, they only care about making money and not about the customer. If I had bought them through their own online store or a physical Clark's store then I'd be getting a new pair for free. This is just ridiculous. I'm thinking about returning my brand new pair I got for Christmas. I'm afraid they are going to do the same thing.

Beautiful leather on your shoes, but these Chinese made rubber soles are just garbage. They crack and can be pulled off in chunks from the uppers. For the price one expects more. I just took two pair of your shoes with this type of sole out of my closet and both of them had the same result. I took them to a cobbler to see about having new soles put on and he said there was nothing he could do. Your crepe-soled shoes however are still a decent product that lasts.

Dale Hazelton
[protected]@citlink.net

I have a pair of leather mules by Clarks; they are older but only worn a few times.
I wore them shopping a few days ago and felt my left heel collapse, ( and turned my ankle.)
Upon inspection, I noted the heel had completely gave away, exposing a metal piece.

My wife bought a pair of Clark's a year or two ago and filed them away for future use. She got them out yesterday to wear for the first time. Within a half hour, both shoes literally crumbled and fell apart.
We both have purchased Clark's in the past and are happy with those purchases...but this time...see attached photos. My wife mentioned the soles of the shoes were sticky when she put them on.
I will be glad to mail to you at your expense for further examination.
Any suggestions on how to remedy this?

The soles of my Clark's are crumbling. I'm so upset. They are my favorite shoes. They are not the only pair of Clark's I own, I have a newer pair that so far are fine. The soles feel sticky and just crumble. Had this pair for at least 10 years, but only wore them sparingly, they still looked new except for the soles. If I had known they wouldn't last, I'd worn them daily.