Clarks
Reviews and Complaints

I rinsed off the rubber bottoms of my Clark sandals, to get some grass clippings off, and within an hour the heals of both sandals were disintegrating! Strange! See photo below.

I liked the above model of shoes and finding it comfy I bought the pair in black. Soon after I bought another one from ebay in brown...BIG MISTAKE!
The upper leather of BOTH pair of shoes separated from the sole all around the stitching because the material of the sole crumbled at that point.
I thought they will last forever being stitched all around and being CLARKS !
looking at the shoes you would think they are brand new because I have not worn them that much.

While wearing my fairly new Clark's clogs the other day, I looked down and the shoe sole and top had completely separated for at least 4-5". They were unwearable until a friend rescued me with a sturdy rubberband to hold the shoe on my foot. I have worn this type of shoe for years---both Clark's and other brands, most for much longer than my current pair and this has never happened to me or several friends who wear and like Clark's. I firmly feel I am entitled to a new pair, or my money back. I no longer have the receipt, however. I love these shoes because they are leather and a quality product. At the price you charge, I am sure you will stand behind your product---these are not "cheap" shoes!
I look forward to a prompt reply.

I ordered some "converse" shoes from clarksuk.net because they were like no other converse shoes I had seen before. I should have guessed something was wrong when I noticed their website looked cheap. I got the shoes but completely the wrong size. They were also not even converse shoes.

I was looking for Clarks.uk.net website to order a pair of shoes that I had seen in the shops. I copied the part number and found them on what I thought was Clarks uk web site, I ordered them and paid for them on my bank card total being £52. I then emailed the website through their link, but I received no reply.

Ordered a pair of high heeled Clarks shoes, received a pair that look like they came from a pound shop. Have contacted Clarks who say that this is not one of their websites. First time I have been conned, usually wise to what goes on on the web but my craving for these shoes seems to have broken through my minds firewall. Contacted the website they eventually responded when I contacted them through the billing company, (Billingsupportsystem.com), which going by other forum members is a con as well for Chinese companies to process your money. Clarks say they have a had few complaints about this website and will look into it. Hmm not sure they are that bothered otherwise you would think that their Facebook site would have a warning about it! Checked on a Domain site, now it is to late; it says it is only active for 1 year and the same ip address has another two conning websites attached to it for Nikes in a America. I will now try getting a refund from the Credit Card company, see I'm not totally stupid, just a pity it was my boyfriends I used, could do without even more stress, as he will have to be the one contacting them! By the way on the billing website the responder for Clarksshoes.com was a company called "Good D Trade Ltd" and the payment notification says it will come on the bill as "True Vendor +[protected]".

I had foot surgery, and bought a pair of Clarks Springers, with Velcro across the foot, top and bottom. I also bought a pair of Dr Scholls, of similar design. I wore the Dr Scholls daily, and the Clarks for dress. The soles of the Clarks have deteriorated, and are falling apart, while the Scholls are still fine. I like Clarks shoes, and have bought many pair, of different design, but will reconsider after the shoddy composition of these shoes. I think a reimburesment or credit is in order.
PS: If Dr Scholl's soles can hold up, surely a much more expensive shoe like Clarks can come up with a decent, longer wearing one.
SW of Texas

I am a student Nurse and was advised by the ward Sister to buy a particular pair of shoes from Clarks that are very comfortable and good quality for my placements. When I arrived at Clarks I asked the staff for some assistance, she was having a casual conversation with 2 other staff. I said I was looking for a shoes that nurses wear but couldn't remember the name. She pointed to the corner on the other side of the shop and abruptly said "nurses wear those shoes" and continued her conversation with the other staff. I went to the corner and there were only men's shoes there. I spent time around the store and tried looking for myself. When after about 15 mins of trying different shoes with no assistance or concern from the 3 staff I then returned to her and said the shoes she directed me to were mens', and I had remembered the name of the brand I needed which were Coffee Cake. She sharply said "they've all we've got" whilst pointing again to the mens shoes and continuing her conversation. I am very disappointed she did not check other stores etc or advise me in any way. I am currently in a cohort of 150 student nurses, we all intend to buy shoes from clarks in the next fortnight and I will be sending an email to my cohort advising them to shop elsewhere. I will also email next years students who start in march telling them the same. Clarks will have lost out on around 300 customers each looking to spend £40 thanks to one rude and obnoxious member of staff, thats £12, 000 they will have missed out on.

I have bought a pair of shoes from Clarks-shoe.net. I thought it was original Clarks website but it is fake. When I received confirmation after the payment was made I noticed that in two places was put different currencies. It looked very strange, so I wrote them email of cancellation and they never answered it.

Jason Watson converts public records to his use (18 USC § 641), criminally infringes name and likeness copyrights (18 USC § 2319 and 17 USC § 506), stalks (18 USC § 2261A), blackmails (18 USC § 873) and extorts (18 USC § 880) money from people.

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I have bought Clarks for over 15 years and now one of my clarks the side of the shoe seperated from the sole . My foot fell out of the side and I fell . They always made quality shoes before . Have they stopped making quality shoes but still charging the higher prices ?

Not sure where my original complaint went, so I will submit it again. I purchased two cats from Dave/Bob Clark at Clarkstone Bengals a few years ago. They were a male and female breeders as the intent was to breed cats as a way to supplement our income in order to pay for medical school. Things went smoothly in the beginning. When we received the cats, we immediately took them to our vet as a normal thing. The vet proceeded to list the numerous problems including obvious flees, ringworm, and behavior issues with the male. She questioned where we got the cats as the quality was poor and their health was very bad. I expressed my concerns to Dave Clark about what our trusted vet had said (we have used this vet for years without any issues). He expressed concern and offered to refund the money as he didn't want an unhappy customer. Clearly he was just joking because when I said that I would send them back and he could refund the money, he proceeded to call me many names, including a lying cheat. He said he learned that doing business with young people is a poor decision as they are horrible thieves. When I asked that he just live up to his offer and we can part ways, he told me that he will see how healthy they are when they get back. When Dave received the cats back he refused to refund any of my money and never explained why. I ended up file a suit and still haven't received my money. DO NOT DO ANY BUSINESS WITH CLARKSTONE. You will get screwed if any problems arise.

Anne,
What did you do to upset the Kind of cats? He had no plan of giving you what you paid for. He does that all the time. He owes many people for cats and cat problems. Glad you love your cat. Bengals are great, but a breeder like Dave Clark is a parasite himself. You kitten is not the first one he has sold with problems. Ear mites are the least of the problems you could have gotten. I have been on the other end of his rants too. SO sorry for you. Has he made any threats? HE will and he will not stop calling or e-mailing till he is sure your scared off. Good luck, he knows the way to the court house. Go to scam in former and some put his court info on there so you can look up the others that have taken him to court. Maybe they can help you.

This isn't really an inquiry, but more of a complaint. Last year, at the end of February, I bought a pair of boots, and wore them only for a few days. I stored them in a safe, dry place during the summer time, hoping to use them this winter.

I wore them for the last couple of days, and despite the fact that it wasn't any snow or rain (I simply wore them because it was windy and cold outside), they have seemed to have broke. While sitting in my office, I saw that seams had ripped.

I thought that at the very least, I would get to wear them for at least two winters. I thought these were a good product, which is the precisely the reason I spent $150 CAD for them. However, they aren't a good product at all and I demanded a refund. Hopefully I'll get one.

About half a month ago, I bought three pairs of shoes of Clarks online which are on promotion that time . However, two weeks has passed, I still could not received my items. So as the guidance on the net, I traced the parcel first, it said "dispatched". But when I tried to contact to the after-sale office, they said the parcel was on the way. I waited for another week, then I made a call to the company, the officer said the parcel has been missing, the only thing they can do is to refund .what a joke, missing ~?! three pairs of shoes would be missing? I am so angry, but I donot know what else I can do, because they are the present to my dear mother. I am really sorry and sad about that . could anyone give me some suggestion to protect the consumer?

As a long time fan of Clarks, from Wallaby’s to Sandals, I believe I
have finally bought my last pair :( . Not only is there no longer
quality going into their manufacturing but there anonymous customer
service left much to be desired. As someone who sits at a desk and
walks only to and from my car, I expect to get a year or two out of a
pair of shoes I wear to work. In this case, holes wore through the
soles in less than 6 months and they became unwearable completely in 8
months.

Image 1: http://tinypic.com/r/359fqip/5
Image 2: http://tinypic.com/r/hrx1jd/5
Image 3: http://tinypic.com/r/29kxbtd/5

Clarks anonymous, (Clarks customer service), suggested I mail my shoes
in for review. I find this ridiculous when the cost of postage is a
large percentage of the cost of the shoe. In either case, they were
unapologetic and had no comment what-so-ever, even after I stated that
I was not looking for new shoes or a refund. All I wanted to know was
if this was an isolated indecent or if their quality was truly this
bad, and I guess I got my answer.

I have had several pairs of Clarks clogs and every one of them has fallen apart. Today was my sixth pair to fail. With some it is the sole cracking open and others it is the leather top part separating from the sole. The leather is still in new condition and the stitching is in good shape but it separates from the sole. This has left me in some embarrassing situations because there is no warning that the shoe is going to fall apart. I love the fit and feel of Clarks but I am going to have to quit buying them because I can't depend on them.