Cleverbridge
Reviews and Complaints

I just got a notice through paypal that I ordered something for $9.99 today, march 2, 2018. I have not purchased anything today. How do I find out what this was for. I do understand that companies use your company as a payment system... But I do not know what this purchase was for. Perhaps you could change the way your billing appears so people know what they're actually getting billed for.

Order details
Close
Paypal
Cleverbridge, inc
$9.95
Ordered on
Fri mar 2, 1:45pm
Ship to
Jennifer bortz
Paid with
Paypal
Summary
Subtotal$9.95
Shipping & handling$0.00
Estimated tax$0.00
Total$9.95
Order number: 28f675935d755154y

On 2/24/2018 I purchased Nero Platinum 2018 Suite. I have never been able to complete the installation because of an error 1921. Service Nero Update (NOupdate) could not be stopped. Verify that you have sufficient privilege to stop system services. I can do more than to get out and start over. If I can't get help with this, I don't want the product. I have sent them 2 emails.
date: 2/24/18 Referencee # is [protected]. Invoice BKD-[protected]. Serial Number is 9095-82c6-cu6a-2zlu-tw9t-3w1a-tl10-9xm4.

Please cancel this purchase.
Thank you.
Diane Schmitz
[protected]
schmitzdt.[protected]@gmail.com

There is a charge on my credit card, dated 2/17/18, that I did not authorize. I have Malwarebytes coverage through a different company. The charged amount is $39.99, which appears on my Discover account. I would appreciate a prompt refund. The name on the charged amount is CBI*Malwarebytes. When I tried calling the number on my bill--[protected]--I could not reach a human being. All I got was a recorded message that I should look on the website cleverbridge.net. When I did that, I saw numerous complaints about the company not being legitimate. Please refund the charge as soon as possible.

There was a with drawl of 41.95 made on my bank account on 2/9/18. I did not authorize this transaction. I wont the money returned to my account immediately. If not I will file a complaint with the better business buearu, and file fraud charges. I have no idea of what the charge is for. It was made through Paypal. The #[protected].
Pauline Wildman
[protected]@sbcglobal.net

2 &1/2 hours in and product will not Register.
Money Back Please.
Product will Not Register
Cancel My ([protected]@yahoo.com Mark) Purchase!
Cancel My Membership!
Mark
[protected]@yahoo.com
Product will Not Register
Payment information
Your credit card (xxxxxxxxxxxxx2332) has been successfully authorized. Please note that the charge on your credit card will appear as "CBI*CCLEANER PIRIFORM."
Your products
Qty. Product name Delivery
1
CCleaner Professional Plus
4 Products in 1! Professional versions of CCleaner, Defraggler, Recuva and Speccy. Full feature set, software updates and priority support. Instant online delivery!
electronic

Your CCleaner Professional Plus registration details are below:

Name: Mark Rice

I am not sure what is going on?" Cleverbridge keeps on billing my PayPal which in turn try's to bill my wife's bank account which keeps getting a overdraft, as there is no enough in the account to cover the charges. I am wanting to cancel all of my accounts with Cleverbridge and would also like to request that my over draft be payed back also, or credit to my PayPal. Below is my info:

Billing Details

You've authorized use of your PayPal account for future payments to cleverbridge, Inc..
Billing ID
B-4X9356719A206032J
Status
Canceled on Dec 27, 2017
Description
Purchase Uniblue Systems Ltd - a store by cleverbridge
Merchant
Business Name
cleverbridge, Inc.
Merchant URL
https://cs.cleverbridge.com
Customer Service Email
[protected]@cleverbridge.com
Customer Service Phone
[protected]
Bill Term
Initiated Date
Dec 11, 2017
Total Billed Amount
$29.95 USD
Funding Source
Primary Funding Source
PayPal Balance What's this?

I talked to a representative of MacKeeper on Nov. 23, 2017 (billing date) and after a long and detailed conversation with a rep that was very agitated because I told him this was a program that I did not want and to drop everything because I wanted nothing from them at this point he has still charged me $118.80 for the first part of some software, which I never received.

I feel that a refund is totally within reason as I did not accept the service of this company and after asking that it was not acceptable I was still changed for it. On top of all this it was bill though another company called Cleverbridge.

My account at Nordea (sweden) was debitted on december 28 2017, and I have no clue about what it could be: I have not purchased anything on the internet for months.
The referens number listed together with www.cleverbridge.net in the listing from the bank is: 171224

I think it is a fraud and I want you to help me with this issue.
If it appears this is a not a fraud, then, please, refund the amount.

Best Regards,

gilles micas

There is very little I can add since my first introduction to the name Cleverbridge, simply appeared on my PayPal account with a charge of $34.95.
I have searched my computer for any software program with this name and found nothing. I'm at a loss to explain anything but my own irritation at having to monitor everything so closely to avoid all these 'slipped in' charges.

By renewing some days before the previous legal use ends, Cleverbridge starts the new periode not from the termination date, but from the date of renewal. Thus there will be a time periode for wich the client pays doubled

This is the reason of the letters of comlpaint below.

Hi! Hema L.

Your answer:

"Please note that it is not possible to merge these different orders together." contradicts the business law!

I do not have different orders but the legal use of the same sw is renewed. This term is used instead of buying a new sw.

Please imagine if I'm going to renew the software much earlier it can happen that I loose even one month.

Is it OK? This is simply a stealing! It does not matter how much!

That means you are punishing your client, and for a given time you enforce illegal double payment.

This is an essential question and can be easily repaired by sending an appropriate new key!

I do not think that this behavior helps to get good reputation of you!

Regards, Dr. P Gottwald

At 10:05 2017.12.23.˙, you wrote:
##- Please type your reply above this line -##

Please view our response to your message (2847915) below. For additional questions or comments, please reply to this email.

Hema Latha Lier (Customer Support)

Dec 23, 03:05 CST
Hi Dr Peter Gottwald,

You can find all the information about your order [protected] here.

The previous order [protected] will be valid till 27.12.2017. Details to your order you will find here.

Please note that it is not possible to merge these different orders together.Â

You’ll also find information on how to get in touch with SurfRight in case you have any questions about how to install or use your product or service.

Please let us know if there’s anything else we can do for you, and thanks for contacting cleverbridge!

Sincerely,

Hema L.

cleverbridge Customer Support

--
cleverbridge AG, Cologne
Management: Christian Blume, Martin Trzaskalik, Craig Vodnik, Reinhard Wille
Supervisory Board: Dr. Michael Inhester (Chairman)
Registration: HRB 58900 Commercial Register - Local Court of Cologne

DR. Peter Gottwald

Dec 22, 19:30 CST

Greetings!

Please make attention to the following trouble:

I have made today renewing my Hitmanpro sw. I have had 4 days left (until 27. Dec.) from the previous period of use.

Inserting now the new key, this 4 days have been lost, as the next 1 year period begins already today (23. Dec.)!

What do you think about this? Please make a correction, as it is not fair and not correct!

details of purchase:

cleverbridge-ref No: [protected]

HitmanPro for 1 PC - 1 YearVersion 3.7 - Second opinion behavioral based Anti-Malware

Awaiting your proposal:

Regards: Dr. P. Gottwald
[NE27WY-0OOD]

On 11/27/2017
My debit card was charge for $79.98 and I have no idea what it was for.
I didn't authorize this charge and want it credit back to my acct. Immediately.
I don't know who authorized it but I didn't. I don't even know who people are
and expect my refund to be posted today or I will contact the BBB and let them know about your company.

Thank You,
Kyle Stringfield
1650 Kanunu St. #1410
Honolulu, HI. 96814
[protected]

I don't have any reference #
Central Pacific Bank

I recently purchased an item on eBay using PayPal, but also noted your company charged $24.95 on my credit card. I did not authorize this charge and except it to be removed. I did not sign up for a subscription or any product your company has to offer, not am I interested in anything your company has to offer. I will be discussing this with my credit card company as well. Thank you.

This is actually a question, not a complaint. I have received 2 bills from my Paypal account: one in September, 2017, in the amount of $60.00; the other in October, 2017, in the amount of $45.00. I have not memory of purchasing these items from Cleverbridge, although they may be legitimate. I would just like to know, before I pay the bill to Paypal.

My name is Lowell M. Harris, my address is 3351 Halderman Street, Los Angeles, CA. My email is: [protected]@aol.com

My credit card was charged for $24.95 by your company on October 21. I don't recognize this charge and I have no receipt. I want it credited back to my account immediately. I did not authorize this purchase. I would appreciate a refund to be posted no later than Monday, Oct. 23. If not I will submit a complaint to the Better Business Bureau about this matter. Thank you.
Roslyn M Lindeman
867 F Ave
Coronado, CA 92118
619.675.0040
[protected]@yahoo.com

I have no idea what cleverbridge is but this charge of 49.99 is not mine . Pleas e do something about this charge or I will. Would like refund fir my account Today! July 11 2017 is the charge date. I would like to know how a company can do this to someone. How did someone get my card number. This is absolutely unreal. I guess all some people do is sit around and try to see what they can get for free instead of working for it.

While preparing my tax return I have just discovered an unauthorised charge of AUD$612.66 on 26 May 2017 referenced: HSW-PC? MackeeperCleverbridgeLux
I have no knowledge of this organisation and do not knowingly use any of their services.
The ref # on my bank statement with the above debit was: [protected].
I am seeking full refund of the above amount.
Thank You

Received an unauthorized charge on my debit card for $66.14, from a company called, "cbi*cleverbridge, inc." on 09/17/2017. I called the number on my bank statement [ [protected]] which was answered by a recording that explained they are a third-party billing company, and that this charge is to extend my subscription for another year for avast. I have no subscription with avast, so this charge is bogus!

I want a full refund of the charges, and would like to know how cleverbridge got my debit card info, since this is a fairly new bank card.

Copy of email:

I have never heard of Cleverbridge, so when I looked on my account and saw a charge of $49.60. if you don't refund me I will seek justice throughout paperwork of fraud and theft. I refuse to play your games. I work all [censored] week for the money I make and I refuse to let a scam company take my hard earned paycheck, I'm in the united states military for [censored] sake. it gave me a number [protected] ilus, I better get refunded or I will wreak havoc

There is a charge on my Discover account in the amount of 24.95 for Invoice [protected] dated August 17/ 2017. I did not authorize this charge and have no idea how it was authorized. I would
appreciate your immediate attention in reversing this charge to my account and contacting me before you take the liberty of charging me again for this or any other service.
I am today lodging a complaint also with my Discover Card and asking their help in resolving this issue.