ClockWay / Gift Theory
Reviews and Complaints

On August 16 2021 I ordered a curio cabinet from ClockWay. The cost was $1426.80.The invoice number was [protected]. When the cabinet arrived it was damaged so I rejected it. I called ClockWay several times and had difficulty reaching person to talk with. After several attempts of waiting over 30 minutes someone finally picked up and said I would be contacted by customer service. On February 28 2022 I received an e-mail from ClockWay Customer Service which contained my correct address requesting that I confirm that the address is correct. I did this.The e-mail stated that a check refund would be processed within approximately 10 to 14 days after they received my confirmation. After about a month I still did not receive the check. I called ClockWay and experienced the same difficulty speaking to Customer Service. Finally I was able to talk with someone and informed that a check would would be mailed on the next Monday or the following Monday. I am still waiting for the check. I have called the [protected] and was informed that the number is not vailed. Fortunately I was able to fine another number for ClockWay and am experiencing the same difficulty talking to someone.

We ordered a corner curio cabinet on Feb 24, 2022. According to records, it was with the delivery service. I have now received a letter about Gift Theory has filled chapter 7 bankruptcy. What do we do now?

We purchased a corner curio on 3/11/2022. They charged credit card in full right away. Initially they sent emails to inform of processing and delivering. But delivery kept getting postponed. We were unable to talk to someone, just answer machine responded the phone call. Now the website is inactive. SCAM?

Our order #: [protected]

We ordered a cabinet from Clockway on 11 March 22 and paid them in good faith. To date, we have received no communication other than that our order is in process. We have tried calling, we have sent emails, to no avail. We are advising everyone on every source that we can think of, not to do business with this company. Our order number is [protected].

I ordered a clock on 5-5-22 and they took the money out on same day. The clock was supposed to be here by mother day. No clock yet. Will not answer emails and phone is always busy. order # [protected], item # NSC3644

15.5 in Birds & Leaves 1 day Traditional German Black Forest Cuckoo clock

Purchased a curio on 12/15/2021. Delivery kept getting pushed back. Was able to talk to someone in April and delivery looked promising. However in May my delivery status went blank. Tried calling several times but call was redirected to leave a callback time but would never get a call. Now as of May 25th the website is no longer reachable. Never got a response from my BBB complaint. If site comes back, don't buy!

I ordered a curio cabinet from Clock way.com on February 13,2022. They charged my credit card $1399 which was processed on that same day. I have not been able to speak with anyone from the company. I was expecting the delivery within 2-4 weeks. It is now 3 month and eleven days. I emailed them and insisted on a refund since they were not delivering my purchase and I received no response. I attempted to see if my credit card fraud department could assist me, but they did could not. I want my money back from this fly-by-night fraudulent company. Please help

Order a curio cabinet in Dec 2021 and never received it though they charged my credit card. They are no longer providing tracking information. They will not return my calls or online requests.

Ordered on March 2, every week or two get an order status update that just pushes delivery estimate by two more weeks. Now early May, 60+ days from order, merchandise still hasn't arrived. No one in their customer service can provide a real status update (you never get anyone to answer the phone, it is always stock e-mail replies). I understand supply chain issues at present, but other merchants have the item, so I will cancel and order elsewhere...but any attempt to cancel the order is met with "we don't accept cancellations". Most merchants don't charge your card until items ship, not take payment in advance and then never deliver.

I ordered item number CHM4066 32in Wide Miller Deluxe Espresso Finish Wooden Curio Cabinet (Made in USA) $1,225.90 on January 11, 2022.

Invoice number # [protected]. The web page said the item was in stock and quick delivery. I received a phone call in early February that the item was to be delivered. No one showed up. I called several times and just get empty promises or no answer at all. I hear "you will get it in 2 weeks. Someone will contact you for delivery" "Our company will email you tomorrow." That was 2 weeks ago and no email and no call to set up delivery.

I ordered from clockway and was charged $4,365 on my card on 12/15/21for a cherry wood bar. I had decided to purchase from clockway because they said they had the item in their warehouse in ca. and i would receive it to pa. within 3-4 weeks. In mid jan 2022 i started calling clockway since i hadn't even had a call to schd the delivery. If/when you can even get someone on the phone they are always polite and apologize for the delays. They then put you into the canned recording saying they will send you an update on your delivery. i've called twice a month since jan and always receive the same email or recording on the phone that my order is at the trucking company warehouse for delivery to my house. I have heard this recording for 4 months, it is now april 2022. No bar and no call to schd a delivery.

initially they said its because i have the white glove delivery (which I didn't). they removed that in Jan. which was supposed to make delivery quicker. obviously not so, as it's now April 2022.

I'm afraid to cancel the order as i read other reviews where people canceled their order and never received their refund or their ordered item. I have waited this long and just want my item i paid for months ago.

This is my experience to date with clockway. I will post my update every month until i receive my $4,365 bar. You can make your own decision if you have not yet placed an order w clockway...

stay tuned for my end of april 2022 clockway update!

Ordered clock and received confirmation (2/15/22) stating shipping delays due to higher than usual volume. Checked back several times for shipping info, only to receive same reply, higher than usual volume, may ship end of February 2022 or first of March 2022. Called the Customer service line [protected], No one answers the phone and are given several prompts then disconnects.

I have cancelled my order and will dispute payment on my credit card. Anyone ordering from this company should be advised not to do business with them. I have read previous complaints and see this is the way they do business.

BUYER BEWARE!

Ordered cabinet 11/16/21 paid 2, 268.94 cents, Was told it would be delivered in 10=12 days, here it is 01/15/2022 and no liquor cabinet, the scam has started. Stay away from this company. Discussed this with my attorney and he will send a letter, I hate to sue but they don't seem to leave many options

Ordered clock on Nov. 6 - 2021. Was never told on backorder. They never get back with you. Called multiple times to no avail. Dec 9th received email saying mid December. Today. December 21st they sent me an email saying mid January. Contacted THE BETTER BUSINESS BUREAU and they are not getting a response from them either. I guess it's time for everyone to start spreading the word on Facebook too. We need to shut them down.

ON Sept 11, 2021 order confirmation reeceived for a howard miller delux 32" quartz wall clock Made in USA CHM-1954 confirmation #[protected] for $439.62.
on Oct. 13, 2021 i received an order status stating departingb- departed
no clock
on nov 8, 2021 i received exactly theb same order status stating departing-departed
no clock
on Nov 8, 2021 $439.62 was debated from my acct
NO CLOCK
tried to call number listed no one answers phone
emailed complaint
on Nov 22, 2021 emailed complaint as no one answers calls to number listed
on Nov, 23received same message departing-departed
NO CLOCK
On Dec 10, 2021 emailed inquiry of where is clock and acct debated
on Dec. 14, 2021 received exact same message departed departing
At this point i do believe this is a scam and i am out $439.62!

I placed an order online for a curio cabinet on 6/3/2021 and paid 949.00 used my debit card came out of my bank 3 days later. I have made several phone calls and have been told the same thing someone would contact me to arrange delivery within the next couple of days. I have sent an email on 10/8/2021 requesting a refund. Today 11/10/2021 after waiting over 5 months hearing lie after lie getting the same runaround I filed a complaint with the Better Business Bureau to try and get my cabinet delivered or a refund, My complaint was one in a long list of complaints against this company

Ordered two months ago . . . they drew payment a month ago still no product and are not responding to my queries

Purchased the Harmon Miller wall clock with automatic night chime off and it chimes both day and night. Contacted them and found they are not interested in assisting customers post sale. Just silence and I ended up reaching out to Harmon Miller. Wish I had found the manufacture site with a listing of local dealers before ordering from Clockway.com. Horrible responses and service.

I placed an order last May 29, 2021 and was guaranteed a 2 weeks delivery time. To date 6/23/21, the product has not been delivered yet and still under allege "quality control" and would take another 2 weeks to set up the delivery schedule. In other words, there's almost a 2 months waiting time. This was the worst purchase I ever made in my entire life! CLOCKWAY SUCKS!

I cancelled this order and I'm waiting for a refund that should be reflected in the next 3 to 4 business days. Worst customer service!