Harry And David
Reviews and Complaints

Although, 2 gift baskets were ordered several weeks ago neither were delivered by Christmas. Still waiting for them to be shipped. Harry & David’s charged additional unauthorized shipping fees which I just had to notify my Apple Card to dispute as I was assured by customer service 2 days ago they would remove them. Kind of ironic that they charges me additional express shipping fees when they messed up the order and didn’t deliver in the first place. Epic failure this holiday season! Didn’t need to waste my holiday time with phone calls and chats to them to get
nothing resolved! And to also to have notify others sorry no gift coming for Christmas.

BY far THE WORST customer service I have ever dealt with. They not only lied about replacing my order BUT it take a hour to get through to someone! My order was broken/ they offered to send a replacement that was NEVER sent and trying to get through to this company has been by far the WORST service I have ever experienced at a company. So basically they recv 60.00 free and I have NO product! NEVER EVER AGAIN!Just check the complaints on google they have a 1 star rating! definitely not a company cares

Ordered a meat and cheese platter, cutting board and box of crackers as a gift for my neighbor. When I received my confirmation it was broken up into 3 different orders arriving on 3 different days. All three days have passed and no products. Trying to contact thos company is a nightmare, their bots do not work very well and there is NO number to call. After a series of "chats" I was promised a new order and would be provided a new order number. You guessed it neither happened. I should have stayed with Amazon.

I never received the cheesecake. I received the brownies and cookies. All were stale. I managed FINALLY to contact you thru the chat. That took 45 minutes. Your customer service is a nightmare. Had to actually go hunt for your email and phone. I received a refund for $110.13, but the order amount was $145.30. WHY did I NOT get the full $145.30? The cheesecake has been hung up in Ohio since the 5th. Delivery was suppose to be on the 6th.
I waited on hold TWICE today on the phone. Over one and one half hours total and still did not get thru because the rep could not "hear" me. TWICE!
Your customer service sucks. Not only did I not get my cheesecake, I had to spend over 2 hours trying to get a refund. And by the way the brownies and cookies were STALEas hell. I WILL NEVER EVER BUY FROM any of these companies again including yours.
Thanks for the most horrible experience ever! I will never recommend Harry & David to anyone and will tell them about this experience.

After botching my order to a friend all up I was told on December 7th that I would get a refund. I want my refund HARRY AND DAVID! You have yet to give it to me! I feel so scammed by this company! I not only saved every transcript from all of the chats I have had with them over adding new orders to my account but also they have removed the chat option from my account and refuses to settle this matter in a professional manner! I always thought of Harry and Davids as an upscale kind of company...not anymore! They will chat you in circles and do nothing to help you! The customer service is a waste of time! I WANT MY REFUND HARRY AND DAVID! If I have to take you to court I will! I have ample proof that you said you would refund my money back and believe me when I say I will use it! Morgan and Morgan here I come! You have 3 days to refund my money or you are going to be sued! I'm tired of companies like you taking advantage of people!

I received a birthday gift with cheese, crackers and summer sausage. The cheese was on dry ice which was completely melted and the cheese was hot and squishy. The Customer Service line said the wait was 1 hour and 30 mins to speak to a representative. On line Chat was supposed to be faster with "0 Minutes Wait" and 15 minutes later, still no one coming on line. Now I have to call my friend who sent the gift and have her dispute it with her credit card company. GRRRR!

They just dump your order on the récipients doorstep and send you a text with a picture of the box on the doorstep. If the package is stolen good luck getting à replacement!

I was told that after I ordered the product from Harry and David including the shipping, it was my responsibility to call the shipping company that Harry and David just set up to tell them I did not want the package left on the doorstep! Huh? Also, no supervisor would come to the phone after repeated requests. Another offshore phone bank for customer service! It was a $179 gift. Who wants à $179 dolar gift left on their doorstep?

So, I gotta tell ya, I had a pretty bad experience with Harry & David. I mean, I've had my credit card scammed before, so I'm always on the lookout for any suspicious charges. And wouldn't you know it, I got an alert on my phone for a $32.30 charge from Harry and David back in November. I didn't recognize the charge, so I cancelled my card and reported it as fraud.

Fast forward to this week, and I get an email from my credit card company saying they investigated and found that I actually made the charge under my name. I was like, "What the heck?!" So I went to the Harry & David website to check my orders, and there was only one for the amount in question. But when I looked up the item number, it didn't exist! So I called Harry & David and gave them the order number, and they said it didn't exist either.

Then the staff member suggested that it might be a "Passport Renewal" charge and transferred me to that department. The person there told me it was actually a recurring charge (which I never signed up for), and that the email alert was sent out by their "parent company" of 1-800 Flowers. I never ordered anything from them, so I probably deleted the email without reading it. What a scam, right?! They send out a notice for a recurring charge under an alias email, and then act like it's my fault for not noticing it.

I demanded a refund, but they wouldn't accommodate me until I threatened to call my credit card company back and report them for unsolicited, fraudulent charges. And don't even get me started on how overpriced their products are. I mean, who charges $25 for a few pears?! And then they resort to these shady electronic tactics to overcharge their customers even more. It's just not right.

Needless to say, I won't be buying anything from Harry & David ever again.

Yo, what's up peeps,

I gotta say, Harry & David ain't what it used to be. Ever since 1800Flowers took over, the customer service has gone down the drain. I ordered four gifts for Thanksgiving and they didn't even deliver them. And when they tried to make it up to me with a 20% off coupon, they wouldn't even let me use it! Like, what's the point of sending me a coupon if I can't even use it on a regular priced item?

And don't even get me started on their Passport shipping. It's a hot mess. I had to waste so much time calling them back just to get the right credit. And when I finally got through to someone in the Philippines, the connection was terrible and they couldn't even help me. They just kept dropping me back into the queue and then hung up on me. Like, seriously?

I've been shopping online for decades and I gotta say, Harry & David is one of the worst customer service companies I've ever dealt with. And now, I'm not even gonna bother with any of the 1800Flowers companies. They all suck.

R.I.P. Harry & David. You used to be great, but now you're just a hot mess.

I can't believe how many other people are going through the same thing as me with this company. If you're thinking of shopping here, you gotta read the reviews first. I ordered some "thank you" packages for my friends almost two months ago. After three weeks, I checked the tracking and saw that they still weren't shipped. I was worried so I reached out to the customer service team. They told me that there was a delay with my package and they would refund my shipping fee and ship the packages as soon as possible. But after another week, I still hadn't received my refund and there were no changes with my tracking status.

A few days later, I was surprised to see an additional charge from Harry & David on my account for the same order I paid for a month earlier. I was really concerned so I reached out to customer service again. They told me that this was an Executive issue and they would have to transfer me. I waited for almost an hour before I finally spoke with someone from the "exec" team. They told me that they would look into this issue and give me a call. But it's been a few weeks and I still haven't heard anything from anyone at this company. I've called customer service several times, but I'm still getting the same runaround. It's absolutely ridiculous. I've asked for my full refunds several times and for them to delete my card information from their system so I won't be charged anymore.

I'm about to file a civil suit, but honestly, I don't even know if it's worth the money. I'm telling everyone I know not to order from this company. The customer service is useless and it seems like once they have your card information, they can do whatever they want with it, even without your authorization. This experience has made me hesitant and afraid of online shopping. I don't want companies to have access to my personal banking account. And what's even worse is that my friends never received the gifts I ordered for them. It's really disappointing.

I was super excited when I saw that Harry & David had a deal on their website for buy one gift basket and get another basket for 50% off. I needed to order six baskets for my friends and family, so this deal was perfect for me. I called their customer service to ask about the promotion, but the order agent told me that he couldn't answer any questions about ongoing deals and that I would need to speak to a customer service agent. I was confused as to why he couldn't help me place my order or answer my question, but he connected me to customer service.

I waited on hold for 30 minutes, but I figured it was the holidays and they were probably busy. I left my phone number for them to call me back in the order my call was received, but I never heard anything back from them that day. The next day, I called again and spoke to someone from customer service. I tried to order my six baskets and was told that the promotion I had seen online was not available and never was available. I was disappointed that they weren't helpful at all, and now that promotion has disappeared, they would not honor it.

I felt like it would be easier to speak to an agent since my orders would be traveling all over the United States. But to have a business not return your phone call and not be able to take advantage of a great deal around the holidays that would have saved me money is very disheartening. To top it off, the customer service agent said they didn't know what I was talking about and that they never had this promotion available ever made me feel like they thought I was trying to deceive their company or take advantage of them.

I've never ordered from Harry & David before, and based on this experience, I probably won't ever again. It's disappointing to have such a negative experience with a company that I was excited to order from. I hope they can improve their customer service in the future so that others don't have the same experience as me.

I had a really bad experience with Harry & David. I ordered two items to be shipped to two different people in two different cities. I received an email confirmation that both were delivered but when I called one of the recipients they informed me it was never delivered. I thought maybe it was just running late, so I waited a few days. But after 10 days and no package, I called Harry & David for a refund.

The customer service was terrible. They gave me a runaround and asked insulting and demeaning questions. They told me they couldn't find the order and acted like I had only placed the order that was delivered and the other one was all in my imagination. They even asked me if I was sure it was Harry & David's and not Sherries Berries. Meanwhile, I had two emails from Harry & David (which I uploaded to this review) - one confirming the order and one telling me it had been delivered even though it hadn't. I got online while they were having all this trouble locating the order and found it in 30 seconds on the Harry & David website.

After an hour on the phone and being refused a refund, I demanded to speak to a supervisor. The supervisor then informed me that even though I had ordered from Harry & David and even though I had paid Harry & David for the product, the product actually came from Sherries Berries and I would have to get my refund from them. There was nothing on their website indicating that particular product came from Sherrie's Berries. My credit card was billed by Harry & David and both the emails I received came from Harry & David's. I received no communication from Sherrie's Berries and Sherrie's Berries did not bill my credit card. Harry & David did. It's not right that I should have to call Sherrie's Berries for a refund when I paid Harry & David.

I'm 69 years old and I can honestly say I have never received customer service this bad from any company I've ever dealt with. I have used Harry & David for years, but I don't like the fact that they sold me a product that was not made by Harry & David without telling me and that after paying them, I have to go to the other guys for my refund.

I'm really disappointed with Harry & David and I won't be using them again. They have a lot of online competitors and I'll be going to them from now on.

I had a bit of a rough time with Harry & David's customer service recently. I needed to make a change to an order that hadn't been shipped yet, but the website wouldn't let me and the customer service phone line had a long wait time. When I finally got through, the agent's voice was distorted and they couldn't hear me, and when I tried the online chat feature, the agent couldn't help me and eventually disconnected the chat.

To make matters worse, the order details page on the website showed a tracking number that didn't work when I tried to track it on FedEx's website. I'm going to wait until the order actually ships to see if there's a valid tracking number then, but I'm not holding my breath.

Overall, I was really disappointed with the customer service I received from Harry & David. I've never had such a frustrating experience with a company before.

So, I wanted to get some gift sets for my bosses for Bosses Day, which was on October 16th. I decided to order online from Harry & David, but I was really nervous about it. I called to place my order and the lady who took my order didn't seem very helpful. She took my card info and said she would email me the order number, but she never asked for my email. The next day, I called back to ask for a receipt with tracking info, but they told me the delivery address was wrong. They fixed it and told me there would be no delay.

But then, on Tuesday, I was expecting my first delivery and nothing came. On Wednesday, I called customer support and they told me the package had been delivered the day before. But I hadn't received it! They told me it was actually going to arrive on the 19th, not the 16th like I was promised. And the other gift set wouldn't even ship until November 3rd! I was so upset and asked to speak to a manager, but the call dropped. I called back three more times and finally got someone who apologized and explained that I was misinformed. One of the packages had been shipped and was on its way, but the other was on back order.

I ended up canceling the one that hadn't shipped yet and had to wait for the other one to arrive. I was so disappointed that I didn't have anything to give my bosses on Bosses Day, so I called Edible Arrangements and ordered something from them instead. I would never order from Harry & David again! The shipping was $30 and I didn't even get the items on time. It was such a waste of time and money.

I gotta tell ya, I had a real bad experience with Harry & David. I was trying to get all my holiday shopping done early, so I went to their website and ordered gifts for over 20 different people. I spent like 4 hours on that dang website, picking out gifts, writing personalized notes, and choosing delivery dates. But then, a bunch of the gifts ended up being out of stock, even though they didn't say that on the website when I ordered them. And when I tried to talk to their customer service, it was a real mess. The online chat robots were useless, and when I finally got a real person, they didn't seem to understand what I was asking. And then they just hung up on me! Can you believe that?

So I tried emailing them, and that was even worse. They kept asking me for information that I had already given them, and their responses were full of spelling mistakes and bad grammar. And then, get this, 17 out of the 20 gifts in one of my orders were mysteriously canceled and refunded without any explanation or notice at all. Can you imagine? I still don't know why that happened, and I doubt I ever will. So now, 17 of my friends and family members won't be getting their Christmas presents, and I'm out a bunch of money and time. I attached one of their terrible emails so you can see what I mean. I'm so mad, I'm gonna file a formal complaint against them. Don't waste your time with Harry & David, folks.

Online purchase has turned into a nightmare and the merchandise has not arrived yet. Was in the hospital awaiting medical care around my cancer... thought I'd do gift giving as a distraction. I've ordered from the company previously without a hassle. I was unable to get their Go Santa promo for free shipping to work. The first rep said she couldn't help and couldn't connect me with a supervisor, so, she recommended I call back in an hour. I called back and spoke to a young man who processed the transaction using the free shipping promo. His computer reportedly crashed so the purchase was put throw several times. I checked my checking account and saw that Harry and David had preauth my bank to withhold funds for the purchase twice. I called to get this error rectified.The customer service rep at the Answer Center in Jamaica could not help and could not connect me with a supervisor. Contacted the corporate offices got the HR Dept. Was told to leave a detailed message with the head of HR, who was out to lunch. Her answering machine message suggested she was out of the office until 10/13, which isn't until next year. Finally, got the Executive Service team, as you can't reach the CFO or CEO of the company. There is no email address available for Diane Strong Summer-Haze who is listed as head of customer satisfaction. I spoke with "Catherine from Oregon", Executive Service team, who was going to resolve the issue. I was to receive credit so that Instead of paying for apples& pears which had been deducted from my order without my knowledge.The company was going to send the gift gratis. Well, the situation got worse as a new preauth was added making the total for my purchase 21/2 times the original cost. They were tying up $197.79 of my money at Christmas time for Cushman Honey Bell Oranges, which was to cost $30.59; and delivered in January. Catherine from Oregon said I was not listening to her because her company was not holding my money the bank was. Which was incredulous as H&D said I owed them money so they asked my bank to hold that money. Like my banks just magically came up with this preauth. She was to have someone else call me. I take it her supervisor. I heard nothing. I spoke to my bank who suggested I refer this to my bank's fraud unit, because Harry&David rep claimed to see none of the preauths. Now H&D have credited my acct. With $40.78 to make the pears& apples free; but have charged me$55.05 for some unknown reason; and this brings the total costs for the purchase on some $29.99 oranges $85.64. When I suggested the bank's fraud case H&D rep said their Finance Dept. could talk with my bank. It would take a week or more to resolve this issue. The rep supervisor was to call me. I have not heard from her supervisor. Christmas will have come and gone by then. Harry and David still have my money tied up, as they have settled the debt they believed I incurred. The preauths have not fallen off as one would expect, since I've more than paid for this fruit. I have a confirmation number and fraud claim number as proof to verify this transaction. They were given verbally by customer service reps. Guest I'll not shop here again!

Our friends sent us a tray full of delicious baked goods which included a Christmas tree of cinnamon rolls, English muffins, Belgium Waffles, Kringle, a cake,etc. The bake goods were a little smashed but still edible. The tray however was broken to pieces. The packaging was far from adequate. It would have been a lovely usable keepsake and could have been used for serving the delicious baked goods but not in the state it arrived.

Placed an order on 12/11 for delivery the week of Christmas. The order was under #[protected]. Today 12/23 at 3pm I get an email (they have my phone number and recipients phone number) saying they have to cancel the order and they are sorry--this is after having my order in process for two weeks. Called customer service and they could not help at all. To be truthful-the lady (Mircale was her name) would not even give me a last name, id number or location of the call center she was at. She apologized for any inconvenience but said she could not do anything even though they have been send me emails about you still have time to deliver to someone special by Christmas.
I worked in customer service for 30 years and maybe this is the new way of doing things but as consumers we have choices, please do not put confidence in Harry and David and I now understand why the reviews are so low.

Order # [protected]
Holiday Harry's Gift Box - $64.99

Above order was delivered this week and pears were rotten. Per the recipients it was an awful mess. I have order numerous items this year from Harry and David and I expect this order to be replaced at no charge.

I expect that this order be replaced and shipped at no charge to:

The Ries Family
610 S Monroe Ct.
Mason City, IA 50401

Customer: John Moritz [protected]

Tracking number [protected], item number 33823X, order number W01005922420100, arrived with all the pears having been frozen and thawed to mush. not sure why I have to expand on this further. I ordered 5 baskets sent to different locations. The one received at the Aplington, Iowa, address had all the fruit frozen and then thawed I guess. All the pears were mush. It may be that the ones sent to the Coal Valley, IL, address are ruined, too, but I will not know that until Sunday. I need the Aplington fruit replaced.

Harry and David did not deliver my Mom’s Flowers - on 8/23/24
There hold times are 2-4 hours!
Really! I just want my money back! I can’t reach them! Help!
I was on the phone 4 hours last week! No answer
I need this resolved - I cannot afford to throw money out the window! Waiting on the phone for over 4 hours last week was so disturbing! Help me

I made two orders on Saturday, December 16, 2023 for which I paid 160.95 and 80.97. Then, apparently, I was charged again for part of the 160.95 order again yesterday, Sunday, December 17. A charge of 104.97. I called today your 877 number and the woman refused to let me talk to a supervisor when she was unable to solve my problem and she hung up on me. I just called back and now the girl has kept me on the line waiting for 10 minutes without helping me. She just came back on to tell me that a manager will call me in an hour. I have used Harry and David for years but am seriously disappointed this year and may never use your services again.

I have been dealing with harryand David for years and order quite a bit for special birthdays and holidays. It is sad to say never again after dealing with this young man in South Africa.could not get my order straight and then he told me he needed a reference number for military discount, Left me stranded on phone for over 20 minutes. I hung up and called your head office 10 minutes afterwards and talked to a Mann named Rand He told me he would call back next day .Its been a week and no call back .I can see why your customers service employees don’t know what’s going on when head office employee can’t call,e back.ill be taking business elsewhere. Greg Cecci 614 College Ave, Wash nc27889 Phone252-946-4011

We ordered a birthday cake through 1-800-Flowers with overnight charges. The fee was charged to our debit card and was fine. The next morning we got an additional charge of $85.48 from 800-Flowers. We inquired and they said the charge was from Harry & David whom 800-Flowers chose as the vendor for the cake. We called Harry & David and they said that it was a membership fee! So they took advantage of getting our information from a third party vendor (800-Flowers) who did not give us a choice of vendors, and banged us a membership fee? They are opportunistic if not completely a fraud. We never approved anything for Harry & David. 800-Flowers chose H&D, not us. We certainly would not have approved an $85.48 membership fee for a $107.27 purchase. The customer service rep from 800-Flowers said to call H&D. The H&D rep told us to call our bank. This is fraud and really unfair business practice. We want our money back!

Harry & David farmed out calls to a third-party call center. When I attempted to renew my membership for another year, I was asked private questions and credit card information I won't give to a third-party. I have received multiple e-mails EVERY SINGLE DAY FOR A YEAR. I consider that to be overly aggressive and harassment. For these reasons, I opted to NOT renew my membership. When I "unsubscribed" to stop receiving multiple e-mails, I started receiving multiple catalogs in the mail. I want all of it to stop right now.

Harry & David business practice and overly aggressive advertising is the reason I've cancelled my annual subscription and will not order from Harry & David again. Choosing to give all phone calls to a call center... BIG mistake.

Today I placed and order for Dan and Nancy Schiebel as an anniversary gift.

I had hoped to use a $20 discount I got in a email from Celebration Passport. The email said that I only need to use the code PXF when the order was completed. The CSR wanted an addition 7 digit code that the email did not provifde, so he refused to honor this offer.

I switched my order to a sale item, Salmon Wellington, which offered two day delivery. But two day delivery was also refused.

I had already lost too much time. I needed a gift, so I reluctantly accepted the 10/11 delivery date, even though it was after the anniversary.

All these problems are just a continuation of problems that I already experienced with your family of businesses. In September I ordered a wreath from 1-800 Flowers. The wreath that Susan Grassman received was not the wreath that I had ordered.

I need to consider this as my last order with your company.

I purchased an egift card on June 14, 2023 for $200...my order # CND6JVT7CG My son Eric received an email telling him how to use the egift card. He was going to wait for the holidays to order. The email from Harry & David was accidentally deleted when he updated his computer.

I spoke to at least 3-4 representatives who either didn't understand what to do...or just plain didn't know how to do a refund or send a new egift card.

I have ordered from Harry & David for years and have never had a problem with their products. I am so disappointed with their customer service though. At the end of the day I talked to another representative who seemed to understand ...and she said she would send me another egift card by email in 24 to 48 hours. When I see it, I'll believe it.

I have purchased the wonderful peaches for the past 5 and have always raved about them. I ordered a bit later than usual but was still able to receive them which made me happy. However, out of 9 peaches, 5 of them were mealy, brown inside and inedible. I have never had an issue with one peach before. If they were over-ripe when I ordered them, they should have told me it was too late in the season to order them. These are not cheap and I was very disappointed.

Harry and David have one of the worst ordering and delivery systems I have ever encountered. I ordered a gift basket for my wife and they offered an add-on for a discount. However, they then asked how I wanted my order shipped. I chose to pay $20 extra for next-day delivery. The company then shipped the add-on (which ruined the surprise) for $20 (It was only a $30 item) and shipped the main present to arrive the next day. They ruined the surprise and told me I chose $20 shipping for just the add-on. The only option was to pay $20 extra for shipping; nowhere did it say it was $20 just for the $30 item because who would pay to ship an add-on faster than the actual gift and at nearly the same price as the add-on?!

When I reached out to their customer service, they apologized, offered NOTHING, and then said they would be willing to send an apology letter to my wife. That's it, a completely worthless apology letter.

I will never order from Harry and David again.

Ordered a Peach berry pie. It arrived with the brown sugar melted complete through the cake and packaging. The pie was on the road, in over 100 degree temperatures for 2 days. I find it hard to believe that FEDX doesn't have refrigerated delivery for very perishable items. Ice packs probably melted day one of delivery. I already have resolved issue with live chat. I would feel better if you had photo proof at time of opening package.

I received my Favorites Club Collection for the month of July in extremely poor condition.

Listed as a Peach and Berry pie' , It was more like a cinnamon cake with a berry type filling. Extremely wet soggy, with poor packaging, I have been the recipient of Favorites Club Collection and other club's in the past .and mostly satisfied. The product was received July 7th, setting on my porch in 100+ degree weather. I don't know time of delivery but I found it in the early evening. No apparent ice but packaging wet and soggy.

I know these clubs are very expensive and I let my family know what I have received and the condition..

I gotta say, I had a pretty rough experience with Harry & David. I placed a big ol' order for some gift towers for my close friends and family, spending a whopping $807 over the phone on December 15th, 2020. The salesman on the phone put me on hold for each individual recipient to "check their inventory and reserved it." Seemed like a good sign, right? Well, at the end of the order, the phone salesman convinced me to buy a $26 policy for free delivery for a year, including my current order. I figured, why not? Gotta save some cash where I can.

Fast forward to Christmas Eve, and I hadn't heard from anyone about their gifts. I was starting to get worried, so I called up Harry & David to see what was going on. After a whopping 30 minutes on hold, their phone person told me that the balance of my order had been cancelled. What?! I asked who and why it got cancelled, and they put me on hold again for another 20 minutes to talk to a "supervisor." Finally, the supervisor told me that they were sold out of all their goods and nothing would be available until the end of January. "I apologize," she said. Well, that's all well and good, but it doesn't help me now, does it?

What really grinds my gears is that they obviously lied to me about reserving the product for each order. And on top of that, they didn't even bother to inform me that they were cancelling my order so I could get a gift somewhere else. That's just plain rude, if you ask me. So there I was, on Christmas Eve, with no gifts and no explanation for their behavior. Not cool, Harry & David. Not cool at all.