Harry And David review: Customer service

On December 7, 2024, I placed an order. I spelled my name correctly several times for the woman who took the order. She got the email right. My name is: Susan Read. Email address [protected]@gmail.com She placed the order.

The next day the charge $139.94 appeared on my charge card. Three days later, a charge came in for $-139.94. I was mildly concerned. Then the same thing happened again. I called customer service. The woman with whom I spoke assured me that the gifts were on their way and would arrive at Christmas. (The gifts did arrive, by the way.)

Then the credit card issue happened again. And then again. And then again. Yesterday, Jan 8, 2025, I received a phone message from Gab L. telling me I had 24 hours to return the call [protected]) and that I needed a different payment method. When I checked my email, He'd sent me an email to the same effect, but the phone number was different. AND he addresed the letter to Susan REID.

I called the customer service number listed on your website. The man there was polite. He put me on hold, and I held for over an hour, during which I replied to Gab's email with an explanation that I think it's a name problem. Then I hung up and went to bed, it being after 10:00 PM.

This morning I received two emails. One thanking me for filling out the survey--which I did not do and have never seen! The other "delighted to learnthat " I "enjoy the order and so good to receive nice words from "me. Obviously a robot.

Hermesse D. called and left a number different from the one s/he listed in the email. Kenneth B. did the same thing. I now have five separate numbers and none coincide with the one on your site. Jevelin P. called with yet another number and threatened me if I didnt' return the call within 24 hours.

I called customer service. There I spoke with Reese, who 1) understood that the problem was the name (correct name=READ). 2) was extremely polite. 3) wanted me to give him financial information.

I am not giving information to anyone who calls from a call center, has five separate phone numbers, with none that match the caller ID, five different names, and five different email addresses.

You have the correct credit card number. You now have the correct name (READ). Perhaps this time you can get it right.

I placed the order and spelled my name at least 3 times. I gave correct information. When I saw a problem I called and tried to fix it, and was told it was not a problem. Please stop hounding me.