Menu
Login
Order # W00605011162568
Order date: 11/26/2024
Ordered 2 Boxes of The Favorite Pears from their catalog showing 9 pears in each box. I order the same item every year so they send me a reminder message and catalog. What my daughter received was 2 boxes with only 6 pears each that arrived December 9. I have called the corporate office to complain but after being placed on background and infomercials they advice the wait time is 2.5 hours so at their suggestion I tried their online service. Twice I had dialog that ended without resolution because they said they would transfer me to another agent which meant waiting 2.5 hours for resolution.
I thought the under 1.5 scores out of 5 on each of various online complaint sources below Harry and David would mean they have staffed and trained enough for this years holiday season because they have been doing this for 75 years. Guess I am just another victim of an organization without customer relations or care.
My requested resolution: ship the 2 boxes of the Famous Royal Pears with 9 pears in each and get it to my daughter, Michelle Mesler in San Jose, Ca. by Christmas.
William Mease
610 Landings Place
Longwood, Florida 32750
[protected]
Claimed loss: see above notes, what I got is unacceptable.
Desired outcome: see above request
Confidential Information Hidden: This section contains confidential information visible to verified Harry And David representatives only. If you are affiliated with Harry And David, please claim your business to access these details.
November 26, 2024 I ordered 2 Boxes of The Favorite Pears by phone while referencing the catalog picture showing 9 pears in each box. You can tell I am a regular 25 year customer that sends your pears as Christmas gifts. My daughter received the 2 boxes of pears on December 9 but they were not what I expected when ordering. Only 6 pears in each box, not 9 as advertised/pictured.
I initially tried reaching out by phone to your corporate office to complain but after being placed on background and infomercials they advise the wait time is 2.5 hours in the Q so at their suggestion I tried their online service. Three times I had dialog that ended without resolution because each time the screen stated they were transferring me to another agent which meant waiting at least 2.5 hours for possible resolution. I provided my home phone number because I can't sit waiting another day for response but received no calls or text messages.
Resolution: Follow through with the "Harry and David replacement or refund-Always" Guarantee and deliver the correct 2 boxes before Christmas to my daughter: Michelle Mesler, San Jose, Ca. Same address as in the original order.
Received your message and responded around 8am this morning but have heard nothing since. Harry and David has no direct email where I can forward a complaint so I hoped you would take the initiative to forward my message to them so it gets attention and resolved prior to Christmas. Sending a regular letter will take too long to provide a timely Christmas gift!
Harry & David made a mistake with your order and in addition to that, their customer service was unable to address the issue. Given that there is no response on any of their support channels, go ahead and escalate your complaint by sending an email to their regional office along with all reason why and other details so they can ship the correct order.
If they don’t do anything about it, challenge the transaction with your bank because they did not supply the item which they had shown out to you. So don’t allow their bad practice get in the way of your festive plans, get it sorted out and make them answer for it!