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We purchased a box of 80 cups for our Keurig coffee maker. The 1st one we used caused the bottom needle of the machine to break. After replacing the cup holder/dispenser assembly (including the needle). We tried again to use another H&D single serve cup and the Keurig machine display read: "This cup is not a Keurig approved cup and is not suitable for use in this system."
As an engineer, I tried to determine what was wrong and concluded that the plastic cup is thicker than the other Keurig brand cups we have used and does not puncture properly causing the failure. It may account for why the original bottom needle broke. I can't say for certain that your cup caused the needle unit to break so that is on me.
However we would like a refund for the price of your unusable coffee cups.
Thank you for your consideration.
Mike & Audrey Roy
127 Brickyard Rd., Southampton, MA 01073
Mike Cell: [protected]
Claimed loss: purchase price was $15.99
Desired outcome: Please Refund the purchase price $15.99
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Harry and David coffee mugs do not work with Keurig machines, thus leading to dissatisfaction as well as the risk of damaging the latter. You need to immediately get in touch with their customer service for a full rebate. Give them your purchase history and let them know about the thickness of the cup and how it works. When they decline, raise an issue with your payment provider or warn other customers by posting this information about your experience online.