Winni
Reviews and Complaints

Very poor response & service

Very bad experience, 2 dqys before i ordered a cake, flower boquet and Ferrero Rocher chocolate for my mom’s birthday, while ordering i mentioned i have a function at 11am and tge same should be delivered by the time, from tgat time till today no one responded my request and today just half an hour before the delivery time they are saying you should book express service if required by 11am, this is horrible and and absolutely poor service, they ruined the event with their irresponsible service

I was really let down by my experience with Winni, an online flower delivery service. Unfortunately, I had to pay online in advance on both occasions that I ordered from them, since they don't offer a cash on delivery option. I was already a bit wary of their approach, but I decided to give them the benefit of the doubt.

The first time I ordered, the flowers arrived late. I was really disappointed, and I reached out to their live chat in order to chase up the delivery. While I did eventually receive the flowers, it wasn't a great start to my experience with Winni.

The second time I ordered, I decided to opt for some beautiful blue orchids, which were advertised on the Winni website as being available. However, after waiting for two hours to receive my order confirmation, I was informed that they were out of stock. I was really confused and frustrated, as I had specifically chosen to order from Winni because of the availability of these orchids. After speaking to someone on their live chat service for over an hour, I was finally offered a replacement.

I was then told that the replacement flowers would definitely arrive that same day, by 9pm at the latest. However, I was again left waiting for hours without any sign of my expected delivery. I tried calling their customer care line, sending an email, and messaging their customer care SMS number, but I received no response. Even when I tried their live chat service again, no one was available to help me.

This frustrating experience left me feeling incredibly let down by Winni. I had paid them 600 Rupees, and received no flowers at all. I wasn't even offered a refund for the poor service I had received. As a result of this negative experience, I can't recommend Winni to anyone looking to order flowers online. Instead, I would suggest opting for florists who sell their wares on Amazon, as at least you can trust that these vendors have been verified by a reputable source.

I recently placed an order on winni.in for a 500 gm KitKat Gems Cake and 20 Pink Roses bouquet (#***2105) to be delivered between 10 am and 2 pm IST. Unfortunately, my experience with the delivery was less than desirable. The delivery person, RAVI NAIK, showed up at 5:30 pm with a bouquet of only 6 red roses and a plain chocolate cake. Both products were worth INR 1149/- each, as per their website, and the total order amounted to INR 2298/-. I was aware of the surge pricing for roses due to high demand, but I never expected to receive the wrong items shamelessly.

Moreover, the phone numbers listed on their website were not functional, and I had no way to voice my concerns to the person responsible. I had previously placed orders on their website and had always had a pleasant experience with them. Unfortunately, this was not the case this time. I am unsure if they will reach out to me regarding my issue or process a refund or replacement.

As a cautionary measure, I would advise any future customers to be careful before ordering from winni.in and explore alternatives. While I am not calling them a fraud or scammers, the quality of their service seems to be at a low level. It is a well-known fact that new ventures usually provide the best experience initially, but the quality eventually declines, just like the Indian political system.

Moreover, the owner/worker of this branch, GOVIND NAIK, never answers the phone, and I cannot help but feel that the NAIK duo is up to something fishy. I hope they take my concerns into consideration and improve their service quality. Despite my unpleasant experience, I still have hope that winni.in can redeem itself and provide a better customer experience in the future.

Winni, an online gift delivery service, has become the subject of controversy due to some complaints from customers. While the website has a good presentation and an attractive array of gift items, some users have reported experiencing fraudulent transactions.

One particular user recounted their ordeal in a detailed review, which serves as a warning for anyone planning to make a purchase on the platform. According to the review, Winni seems to follow a common modus operandi: attracting customers with their beautiful products and offering a delivery date and mode of payment.

However, things take a turn when the customer receives a message stating that an item in their order is unavailable - but there is an alternative. The catch: the user has to respond quickly. Unfortunately, when the customer tries to contact Winni, they are met with frustration. The contact number provided is not reliable, and the email they sent goes unanswered.

The aggrieved customer is left with no choice but to resort to the website's chat feature. Despite a long wait time, the agent assures the user that the delivery will be made on time, bringing calm to the situation. However, the anticipated delivery never materializes.

At this point, the customer seeks a refund, only to be met with further frustration. The Winni team initially apologizes but offers a solution that doesn't bring relief - refunding the money to a "Winnie wallet." Not only does this seem like a joke, but it is also an unacceptable case of fraud. If the customer insists on a refund to their bank account, they will be given a timeline of 15 to 20 days, with no confirmation of processing the refund.

It's understandable that such disappointing experiences would discourage one from making future purchases from Winni. It's not an isolated case as, sadly, some customers have expressed similar grievances. It's essential to verify the credibility of any vendor before parting with hard-earned resources, as it's always costly to learn a lesson through personal experience.

I recently placed an order on winni.in to surprise my wife on her birthday with the Fresh "Blooming Insight - Rose flowers", a greeting card, and a Big Cadbury celebrations pack. I made sure to place my order two days in advance and received a confirmation from Winni, which made me feel at ease. The delivery time was scheduled to be 10 AM - 9 PM, which I agreed to.

On my wife's birthday, I was eagerly waiting for the delivery message, but it did not come until 5 PM in the evening. I began to worry and reached out to their customer service team via chat several times to inquire about the delivery. Despite their reassurances that the delivery would be made on time, I was left puzzled and anxious.

Finally, when I received my order, I was extremely disappointed with what I saw. Instead of the fresh roses I had ordered, I received only six roses that appeared to be already dead or low-quality. To add insult to injury, the greeting card that was delivered to me was a Rs. 10 card, and instead of a Cadbury celebrations pack, I received 3 daily milk chocolates worth Rs. 80, which weren't even properly packed.

I had paid a total of Rs. 1323, including delivery charges, and what I received was a package worth no more than Rs. 300. I immediately contacted their customer care team and requested a refund. However, they only offered to refund Rs. 100, which felt inadequate given the degree of the mismatch between what I had ordered and what was delivered to me.

Furthermore, their customer representative had the audacity to say that since my location was remote, they could not arrange the delivery properly. I had checked with them before placing my order, and they had confirmed that delivery was possible. I was utterly appalled with their attitude and lack of professionalism.

In conclusion, my experience with winni.in has been horrible. This was my first time placing an order with them, and I was left feeling cheated. I do not recommend that anyone plan to have their special occasions ruined by their incompetence. Furthermore, it is unjustifiable to claim that Kanchipuram, a fairly well-known town in Tamil Nadu, is a remote location.

Should anyone have any recommendations on how to file a complaint against them, I would greatly appreciate it. It is unfair that they are looting hard-earned money from their customers. Please feel free to take a look at the images of what I had ordered and what was delivered to me.

Winni Flowers - The Unreliable and Untrustworthy Floral Supplier

I recently had a very unpleasant experience with Winni Flowers, an online flower delivery service based in India. Although I do not reside in their country, I wanted to surprise my wife who resides in Chennai with some beautiful flowers delivered to her office address, as she was going through a difficult time. Unfortunately, I found the service to be entirely unreliable.

The first issue that arose, was the delivery time. Winni was only providing one delivery time option, from 9am to 10pm, which seemed quite absurd given the average working hours of a normal office day. This limited window of delivery time was frustrating, disappointing and sounded like an archaic business model designed to fail.

However, the real problem came when Winni Flowers claimed they had attempted to deliver the flowers to my wife's office at 7 pm on the day I had scheduled the delivery, but they were unable to locate her. They then informed me that the delivery cannot be made and refused to issue me a refund. After discussing the matter with their customer service agents, I agreed to pay an extra charge of Rs 150 for redelivery. I made it very clear that the new delivery should be made by noon or at the latest by 2 pm and Winni promised to make sure the delivery was completed on time.

On the second delivery attempt, Winni Flowers once again failed to deliver the flowers to my wife's office location, instead, they delivered it late in the evening, after 4:30 pm. I had even gone to the extent of checking up on the delivery status and contacting customer service on the day of delivery to ensure everything was in order, to which they reassured me they would deliver as promised. Their failure to deliver as promised was quite disappointing. They then claimed that no one was available at the location to receive the flowers, and therefore, they could not issue a refund.

To add insult to injury, the phone number I provided was international, and Winni's delivery team failed to attempt to call me to resolve the issue. Instead, they sent a default message stating that they had tried to contact me but were unable to get through. Additionally, I tried calling the contact number provided on their website, but it was not a valid number.

Overall, my experience with Winni Flowers was a complete disaster. Their poorly designed business model, lack of communication and failure to deliver to their commitments, leads me to believe this is a well-planned scam, and unfortunately, I lost my money in the process. I highly recommend that customers stay away from this supplier and look for alternative suppliers for their flower delivery needs.

The review on Winni (winni.in) paints a picture of a negative experience with the online retailer. The reviewer had placed an order for a birthday cake worth 3500rs, with the expectation of having it delivered within the promised time frame of 9 am to 6 pm on the following day, 11th Jan. Unfortunately, the order was not delivered on time, and the tracking option provided was of no help. The reviewer tried to get information from the customer service representative named 'Shivi' on live chat, but the responses were delayed, providing no updates on the status of the order. The review further states that there was no response when the reviewer asked for a refund or cancellation of the order, and the whole experience led to disappointment and frustration.

The reviewer acknowledges that Winni is a scamster site and recommends that people avoid using it. The experience highlights a lack of efficient customer service and poor communication, creating a nightmare scenario for the buyer. The reviewer wishes to raise awareness of this issue and prevent others from experiencing the same. The review serves as a cautionary tale for anyone considering purchasing items from Winni, as it is evident that the company does not have the customer's best interests at heart.

In conclusion, the review emphasizes that Winni is a company to be avoided at all costs, highlighting the importance of reading reviews before purchasing items online and understanding the risks involved with trusting an unreliable seller or site. The hope is that Winni's wrongdoings are exposed and that they are held accountable for their actions.

I recently had a horrible experience with Winni (winni.in) and felt compelled to leave a review to warn others. My order, placed for Valentine's Day and recommended by a friend, has still not been delivered despite being asked for a delivery time. I have reached out for assistance through their phone line, website chat, and customer service agents but have received little to no help. The phone line is unresponsive and the chat agent took 40 minutes to respond with an unhelpful "Hi" before disappearing.

After finally getting a response, I was told my order was still "under process" despite being ordered in the morning and was promised delivery by 9 pm. It was frustrating as I was given a delivery time between 10 am and 2 pm, which was not fulfilled. Additionally, I had recommended the site to a friend but now regret doing so and won't use the site again. It feels like a fraudulent website with no sense of responsibility for their customer's orders or satisfaction.

I laid out my concerns and tried to make a complaint, but communication was extremely difficult and unhelpful. Despite trying to be patient and understanding, it's a shame that my experience with Winni ended being a complete waste of my time and money. Save yourself the trouble and avoid using Winni in the future.

A customer from Australia named Rajan recently had an unpleasant experience with Winni, an online cake delivery service. Rajan wanted to surprise his nephew with a Mango Maharaja cake and chose Winni for the job. Unfortunately, the cake delivered by Winni contained ingredients that Rajan's nephew was allergic to. When he saw the pictures of the cake that his sister sent him, Rajan was disappointed and contacted Winni's customer service. However, he was dissatisfied with their response as they stated that they could only take action within four to six hours of delivery and therefore, they would not be able to replace the cake or offer a refund. Rajan was unhappy with this response as he felt that Winni had made a mistake and should make it right by compensating for the loss and apologizing to his sister. He gave them 48 hours to respond, threatening further action if they did not comply. It is a shame that this incident occurred and it is hoped that Winni will take more care in fulfilling orders in the future to ensure customer satisfaction.

Hello there,

I recently placed an order with Winni.in and I wanted to share my feedback regarding my experience. Firstly, I would like to say that the product itself was good and the ordering process was easy. However, I have to say that my entire experience was ruined by the customer service and delivery unit.

I ordered a surprise cake for my girlfriend who lives in Bangalore, while I am located in Chennai. I provided the recipient's address and landmark and the delivery person called me multiple times to ask for exact directions. I found this frustrating, as I am not a local to Bangalore and I feel that the delivery unit should know the location in order to properly deliver the product.

The delivery person was extremely rude and was making his own decisions rather than following my requests. I had specifically chosen a delivery slot between 11-11:59 and had made a note on the website that I wanted the cake to be delivered after 11:50. However, the delivery person called me and told me that he had other orders to deliver and wanted to drop off the cake at 11 PM. I was very specific about the delivery time but he did not want to listen to me.

I tried reaching out to the customer care team to resolve the issue, but unfortunately, they were not helpful either. They initially said they would try to deliver the cake after 11:30 but then the delivery person called me again and said he could only deliver at 11 PM. This inconsistency was very frustrating.

The worst part of my experience was when the delivery person made my girlfriend come out to his location at night and then had her guide him to her place. This ruined the birthday surprise that I had been planning for days. If something had happened to her, I would hold Winni responsible. This experience was incredibly disappointing and it has made me not want to place an order with Winni again.

I hope that Winni can train its delivery team better and improve on its mistakes, as I would not want anyone else to go through this experience.

Oh my! I had quite a terrible experience with Winni.in. It all started when I placed an order for a birthday card, chocolate cake, and a bouquet of carnations for my aunt in Goa-Merces. The delivery was supposed to be made on the next day, which was given a time range of 10 am to 9 pm. However, from 11 am onwards, their site showed a fixed message of "OUT FOR DELIVERY". Then, to my surprise, I got a call from them at around 11:00 am, informing me that carnations were not available and that they would be replaced with roses. Although I was disappointed, I agreed to the substitution.

Unfortunately, things took a turn for the worse from that point on. At 8:46 pm, I began to follow up with their call center to inquire about my order, but the responses I received were erratic. For instance, during my first call, I was told that my order would be delivered within half an hour as the cake had been damaged by the delivery person. When I called again at 9:18 pm, Executive Rohan informed me that it would take an additional half an hour or more to deliver my order, which meant after 10 pm. At this point, I was very disappointed and wanted to cancel my order. Executive Rohan assured me that the order would be canceled, and the refund would be made to me via Google Pay in 12-15 days. I was about to receive an email regarding the cancellation.

At 10:46 pm, I received a message that my order had been delivered, even though it had not been. I called the customer care number back, and Senior Executive Ajay Kumar answered the call. He gave me untrue replies and eventually disconnected the call when he found himself trapped. When I asked to speak to the vendor, he informed me that the vendor team was not answering. Later, I received an email from ***@winni.in that my order had been canceled, but information about the refund was not provided.

In my opinion, their executives at the call center and their vendors have no professionalism at all. They dampen the spirit of celebration and occasion. Winni.in is not to be trusted, nor should anyone rely on them. They are costlier, poorer, and worst in their services. I highly recommend shopping elsewhere, such as Ferns & Petals, who are highly professional and stand up to their commitments. Winni.in, on the other hand, is a total money-making racket. I will continue to raise awareness about my experience until I receive my refund via the same mode of payment I used on Google Pay.

I would strongly advise against purchasing anything from Winni (winni.in) based on my personal experience with their service. I ordered a cake for my mother's birthday on March 12th, with the scheduled delivery date being March 16th. However, I was extremely disappointed to discover that the cake had not been delivered as promised, even at 8:30 pm on the day of the celebration.

Despite reaching out to their customer service team for clarification on the delay, they seemed dismissive of my concerns and simply stated that the delivery slot was not yet over and I would receive it by 10 pm. Unfortunately, the party had already ended and my brother had to purchase another cake from a local bakery store. Meanwhile, the status of my order on their site still showed "ready to dispatch".

When I requested a cancellation along with a refund, I was shocked at how rudely I was treated by their staff. They refused to refund me and implied that I should have thought more carefully before placing my order. To make matters worse, they disconnected my call in the middle of our conversation. When I called back, a different representative answered, but exhibited the same level of arrogance and impatience. He even remarked that I was free to complain to the consumer court, denying me the basic level of respect that any human being deserves.

As a result of this experience, I advise people to avoid Winni altogether to save their money, their time, and their personal dignity.

Unfortunately, my experience with Winni (winni.in) was quite unpleasant. It appears that the management and customer care team are highly irresponsible and do not take their customers seriously.

I had placed an order with them and was eagerly awaiting its delivery. However, I soon found out that my order had been damaged during transportation. Despite multiple attempts to contact their customer care team, I was unable to get a satisfactory response.

After several hours of waiting, I finally managed to speak to a representative who informed me that my order had been cancelled. However, I was later startled to receive a call from another individual stating that the cake was on its way and would be delivered soon.

I immediately informed them that I had already cancelled the order since the expected time of delivery had already passed. Unfortunately, I was in for another shock when I found out that the order had been returned as I had refused to accept it.

To make matters worse, I received an email and text message stating that the order had already been delivered to me. It's frustrating to see poor customer service and mismanagement like this.

I am still uncertain about the status of my order and have not received any refund or compensation from the company yet. It is essential for any business to prioritize their customers and ensure that they receive quality service. Winni, unfortunately, has failed to do so in my case.

I recently had an experience with Winni (winni.in) that left me feeling frustrated and disappointed. While they may be an option for some, I would caution anyone considering using their service to weigh their options carefully.

I had ordered a midnight cake for my wife, with the added cost of a heart-shaped chocolate cake. Unfortunately, I soon received a call from them explaining that the heart shape was not available and they would deliver a circular shape instead. They assured me that the price difference would be refunded. I also specifically asked that they not reveal my name during delivery, as it is a feature that they advertise.

Much to my dismay, when the cake was delivered, my name was revealed and I was left feeling embarrassed. I contacted the customer service team to ask what happened, only to be met with a cover-up story that the receiver had demanded it. I found this to be extremely unprofessional and dishonest.

To top it off, when I received a refund from Winni for the price difference, it was not the full amount. They claimed that it was only 100 rupees instead of the 150 that I had paid. When I showed them the screenshots to prove the price difference, they simply did not respond. To add insult to injury, they returned the money to my Winni wallet, rather than providing a cash refund. I couldn't help but wonder if this was a tactic to ensure that they didn't lose the money while also making it more likely for me to place another order with them.

Overall, I was deeply disappointed with my experience with Winni, and feel that they failed to deliver on their promises. If you value quality service and honest communication, I would recommend looking elsewhere for your needs. In fact, I would even consider making a complaint to Consumer Court regarding their practices.

Unfortunately, my experience with Winni (winni.in) was not a pleasant one. Firstly, the cake I ordered arrived broken and damaged, which was disappointing. Moreover, the cake did not look exactly like the picture shown during order placement, but rather had a plain top with a simple text. This was a letdown, especially as I was expecting a beautiful cake for the occasion.

The customer support representative did not respond promptly, and I did not receive proper assistance in addressing my concern. This lack of urgency from the team was a concern, and it made me feel like my order was not valued. Additionally, I have no confidence in the quality of their delivery service, and I would hesitate to recommend it to others.

What's more, I was charged a delivery fee of 200 Rs for specific timing, along with an additional Rs 200 for delivery charges. To make matters worse, I was also charged a further Rs 150 due to my mistake in incorrectly entering the pin code of the recipient's area. The website only allows for a ten-digit mobile number, making it impossible for someone to enter a foreign number with the country code. Winni's customer service team expressed their inability to reach me and unfortunately collected the additional charges from the recipient instead. This was very regrettable as it spoiled the surprise that I had planned for my loved one.

The whole experience has left me feeling disappointed and frustrated, and at a loss for the Rs 1848 + Rs 150 I spent on the 1/2 kg cake and bamboo plant. On top of all of it, the cake was not even delivered at the specified time, making it a waste of money and time I spent to rectify the issue. Overall, it was the worst experience I have ever had with an online delivery service, and I will not be using Winni again in the future.

As a customer, I was excited to use the services of Winni for a midnight birthday celebration and placed an order for a cake. However, I encountered some issues with the timing on the website, which caused me a bit of confusion. Upon realizing this, I attempted to cancel my order through the help desk, but unfortunately, my request went unanswered. It was only when I sent an email about 12 hours prior to my order that I received a response. Although the reply was disheartening, as I was informed that I was unable to cancel my order, and could only change the schedule. To my knowledge, according to Winnie's cancellation policy, any orders should have been cancellable either 24hrs or 12 hrs before the order.

Despite my arguments and requests for a refund for the service, I was misguided, and my time kept getting delayed. This made me quite unhappy, and it seemed that I couldn't get a clear answer or resolution from the customer service team. As a result, I ultimately received the cake, but to my disappointment, it was of poor quality, especially considering the price I had paid for it.

This experience left me feeling dissatisfied with the service and quality of the product that was provided by Winni.in, as this was my first attempt with their services. I am saddened to say that I do not recommend them to anyone, as the quality of their products and their customer service left much to be desired. I feel as though I have lost my money and was not provided with a satisfactory outcome.

Living abroad and sending gifts to loved ones back home can be a tricky affair, especially when it comes to ensuring timely delivery and quality assurance. Unfortunately, my experience with Winni.in did not leave me feeling confident about their services.

I had booked a cake for my nephew's birthday and specified that it should be delivered between 10AM to 2PM, providing my cousin's contact details in India for coordination. However, the delivery person from Winni called my cousin only once and couldn't get through, despite it being a pre-arranged delivery window. When my cousin called back, he was informed that an additional 150 rupees were needed for redelivery.

This lack of customer service and responsiveness was frustrating to say the least. Furthermore, the cake quality itself was subpar and disappointing. The taste was not upto the mark, and it was evident that there was a compromise in the quality of ingredients used.

Overall, I would not recommend Winni.in to anyone looking to send gifts or cakes to India. Their poor customer service, lack of updated information, and low-quality products make it a dodgy service that is not worth even a single star.

It is important that companies like Winni take their customers seriously, especially those living abroad who trust them to deliver their gifts and sentiments. Unfortunately, my experience shows that this is not always the case, and it is important to be cautious when using similar services.

I recently placed an order on Winni for Raksha Bandhan and decided to purchase a rakhi, cake, and chocolates. I was excited about the order and eagerly waited for the delivery.

The cake was marked at 749/- on their website, which seemed perfect for Raksha Bandhan as it showed an image of a sister tying a rakhi on her brother's wrist. However, I was disappointed to receive a plain cake that was listed on their website for just Rs. 499/-. Despite having no intention of buying a cake in the first place, I was drawn to the image on their website and ended up making the purchase.

I also ordered a beautiful rudraksha-design rakhi after scanning through the website multiple times. Unfortunately, when the package arrived, they had delivered a completely different one. Additionally, the chocolates I chose - Cadbury Celebration, were also not what I had ordered.

When I tried to reach out to their customer care via phone, it was always busy, and I never received a response to my query via live chat. Their email support was a dead end, as they didn't respond to my concerns adequately and only offered me a 50 Rs voucher.

It's imperative to note that the experience was extremely disappointing, and I would hate to see it happen to anyone else. I believe that businesses should prioritize customer satisfaction and it appears Winni does not share this belief.

In conclusion, my experience with Winni was horrible, and I would strongly advise against using their services. It's definitely not worth the risk of getting caught up in their questionable ethics.

I had a rather disheartening experience while making a purchase from Winni (winni.in) - I must say that it was quite disappointing. Although my friends had warned me against opting for their services, I decided to give it a try and purchased a few products from their website. However, I regretted my decision as my order was delivered incomplete, despite the fact that a message had been sent by Winni stating that the order had been delivered.

Due to the celebrations at my niece's birthday party, I didn't pay much attention to the incomplete order at first, but later the same day, I decided to reach out to their customer service team about the mishap. Unfortunately, I didn't receive any response from their end, and I wasn't sure about what steps to take next.

I decided to initiate a live chat with their customer service team in the hope that my query would be addressed. However, to my surprise, the representative left the chat without addressing my issue. I tried getting in touch with their customer service team a few more times, but unfortunately, the same protocol was followed, leaving me stranded and helpless.

I firmly believe that we are all humans and mistakes can happen - and it is okay to err. However, in this case, it was the company's behavior that left me quite disappointed. The lack of concern and response from the customer service team was quite pathetic and unprofessional.

I had initially ignored my friends’ advice about the company's poor handling of their customers, but it was my own experience that eventually taught me the lesson. I do have the screenshots of my chat with their customer service team, so I can validate my case.

I would advise all of you to be extra careful while purchasing from Winni as one mistake on their part can ruin your entire celebration. I would not recommend their services based on my first and last experience with them.

My experience with Winni (winni.in) was incredibly disappointing. I ordered a cake worth Rs. 1000 for my friend's birthday and received a pathetic-looking cake instead. It was a far cry from what was advertised on the website. To make matters worse, my friend also received a cake from the same site on the same day, ordered by another friend for the same person, and the cakes looked identical. This made us question the quality of their products.

Furthermore, none of my specific instructions were followed, such as writing my friend's name on the cake. I had to make several calls with their management staff, and even then, nothing was done to rectify the situation. We were first told to consume the given cake, and were promised a new cake with an apology letter and chocolates. It was all mentioned in a mail.

However, a day had passed and no new cake was delivered. Winni management blamed it on the cake shops in the city being closed, and promised delivery the next day. But when my friend received the delivery, it was just five dairy milk chocolates worth Rs. 10 each. There was no apology letter, no new cake, and no compensation for the Rs. 1000 I had spent.

When we discussed the matter with their staff again, they blamed it on miscommunication. It was a devastating experience, and I was left to feel like I had wasted my hard-earned money on a pathetic site that sold low-quality products and made false promises. To make matters worse, this incident took place on 5th April, and it is already 25th April, and I have not received my promised cashback of Rs. 150.

My advice to others is to beware of this site and not to invest their money in such a pathetic company. They offer poor-quality products and make false promises that are not delivered upon.

My experience with Winni (winni.in) was nothing short of a nightmare on what was supposed to be a special day for my daughter's birthday. I had placed an order for a cake well in advance and had received a confirmation email that it would be delivered on 14th February by 3 PM. However, much to my disappointment, the cake never arrived, and despite my repeated attempts to reach out to their customer care via phone, chat, and email, I received no response. In the end, I had to rush to a nearby bakery to purchase a simple cake, causing a lot of embarrassment and disappointment for my daughter and her friends, who were expecting a photo cake. To my surprise, I received a notification the next day that the cake had been delivered, which was of no use to me.

My interactions with the customer care agents were also frustrating as they sounded like pre-programmed tape recorders, offering pseudo apologies and no real solutions to my problems. One representative even had the audacity to offer delivery three days later, which was completely unacceptable for a birthday cake. Unfortunately, this was not the first time I had faced such treatment from Winni, as I had a similar experience in October last year.

I would advise others to be cautious while dealing with Winni, especially if there are no nearby bakery options available. They do not value their customers, who have worked hard to save up and spend on special occasions like birthdays. It is disheartening to be let down by a service provider on such an important day, especially when you have placed your trust in them. While I did receive an automated apology, it seems like their customer care agents are only pseudo in nature and offer no real solutions or redressal for the problems faced by customers.