Harry And David review: Worst order experience in 35 years of past orders

I fell in love with the Harry & David Fruitcake confection in December 1973 while stationed at Clark AB with the USAF. My roommate's mother sent her one. She shared it. I started ordering it from Harry & David in the 1980's after college.
When they were privately owned, I ordered my items and spoke to local customer service reps who spoke great English. I never had problems with my Christmas gift orders until last year and this year. How hard can it be to deliver 2 fruitcakes to the same address? How hard can it be to produce fruitcakes in large enough quantity to make customers happy?
Their concept of customer service is a joke. I will do no more business with them. Their competitors get how important it is to offer great customer service.
P. M. Thompson (Retired Defense Executive)