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On 11-25-2024, I ordered items for delivery. (Order#5921015926/Total $218.63). One item was delivered, but the other was dropped off at the wrong address and was destroyed due to snow & freezing temperatures. I called customer service on 12-09-2024 and requested a replacement of the item. My wait time was over an hour. They provided a new delivery date of 12-21-2024, however the shipment never arrived. Called again on 12-20-2024, waiting over an hour (again), however, they had no record of our previous conversation or the order. The person on the phone apologized and promised the order would be completed and shipped this time. The new date of delivery was scheduled for 01-24-25. When I checked the H&D site to track my order, there was no information about my current or any previous orders with the company. My whole account had disappeared. I am quite disappointed and very frustrated with the service (or lack of service) of this company. After 2 months of waiting for satisfaction, I am requesting a full refund of my order. Any assistance you can provide me, would be greatly appreciated. Thank you.
Claimed loss: $218.63 was the total of my original payment. One of the items was delivered on time. The other item (duplicate order) was never delivered, so I would like a full refund of that amount. (Approximately $110.00).
Desired outcome: I would like to receive a full refund, as well as an apology for the inconvenience caused by their lack of service.
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