Harry And David review: Duplicate orders that I did not do! 1

If I could give a lower score I would. I had ordered my friend a gnome cookie jar and a set of matching gnome salt and pepper shakers for Christmas. The salt and pepper shakers were substituted and did not match the cookie jar. When my friend sent me a picture I was upset and disappointed. When I tried to contact Harry and David via chat, I was told I would get a refund. When I went back to my account with Harry and David, I saw that there were another two orders there of the same items that I was being refunded for. I was confused as to how the orders got there because I did not do it. I tried to cancel the two orders but the lady told me that she could not cancel the orders because they were already shipped! I could not believe what I was hearing! I tried for 3 days to get this resolved and each time something else was changed on my account without me doing it. I give up in trying to resolve this as every time I do try it gets worse. I have yet to get my money refunded back onto my card. I feel like I have been scammed! Picture is of the cookie jar and the salt and pepper shakers that I did not order. They were supposed to match the cookie jar and did not. The second picture is of the duplicate orders (two of them!) that I did not order! I hated chatting with them as it was always in circles and never solving anything. During one of the chats the guy was so rude to me! I will never buy from Harry and Davids again! They not only got my 103.00 but they also gave me a really hard time! AVOID THIS SITE!

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