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I have received Royal Rivera pears annually for several years and have given them as gifts for several years. This year I received a shipment and my initial thought was that these all look pretty bruised and the box smelled musty. Not the aroma you expect from some high priced produce. Upon closer review when I turned the pears over I found one that was rotten moldy. I tried to report the problem on the chat application and waited after being transferred to customer service. After several minutes of waiting I had to leave. I called their customer service line and waited, then chose the "call back" option, still waiting for my call back. It's understandable that the customer service line is overwhelmed, looking at the product quality or lack of quality I'm sure they have a lot of complaints.
Recommendation: Pass on this product. What was once a company who valued quality products and service they have shown they don't care anymore. I will no longer give them as gifts (how embarrasing sending poor quality fruit). I have also contact the sender of the box I received to thank them and inform them to no longer purchase from this company
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Sending rotten trodden moldy pears at extra charge is lame. Forget about their coned customer service line and just write them an email enclosing pictures of the damage and ask for a full refund or replacement. In case they don’t reply in time, make sure you get the charge disputed on your credit card. The point here is to not let them get away with providing you the worst of the worst.