Harry And David review: Don't order from Harry & David

Wish I could give them 0 stars. Ordered a Christmas basket and paid higher shipping price to get it to the recipient 1 week before Christmas. After being charged for the basket, I assumed that it had been delivered. Just found out today, January 18, that the basket never went out. It included wine and they apparently held it to confirm whether or not I was over the age of 21. I was never contacted by Harry & David for age verification. It really stinks. On my end, I was wondering why I never received a thank you for the basket. On the recipient's end, they assumed they were getting nothing from me this Christmas. If you order anything from Harry & David, you are taking a big chance. I talked to customer service today and was simply told, we are sorry.