Coach
Reviews and Complaints

To Whom it may concern,

I have been wearing your shoes in different styles for quite some time now. Unfortunately, this last pair I purchased was poorly manufactured and horribly designed. I have attached pictures for your reference.

I put on your shoes, and in a matter of hours the top of my foot, had rubbed the leather the wrong way and I had blood oozing out of my skin. The next day these had turned into huge blisters around and on top of my foot. I have not been able to walk...even in the slightest because of the damage done. I can't put on other shoes or sandals even to let the blisters air dry and disappear.

The damage will surely leave scars on my foot, and I am in shock that you can make shoes of such poor quality. I would expect something from Payless or Ross, or any other cheap discounter, but not of a premium branded shoe line. If you truly care about your customers and clients going forward, you will take this message into account, and relay this information to the correct technical and design team to make sure this doesn't happen to anyone again.

I am asking for a refund of my whole purchase. I will gladly send the shoes back to you, or a return of my purchase. I cannot believe how one small shoe could do so much damage. My physician said that I also don't have particularly sensitive skin, but that the shoe is poorly made.

Nancy Eslamboly
[protected]
[protected]@gmail.com

I purchased 3 bags from Coach South Wharf DFO Melbourne, went to exchange and the lady says you can do only once, the policy doesnt say that. When I chose a bag, on asking for a fresh piece of bag that I liked to purchase the chinese sales person says this one is the last one that is on display, a week ago the store manager had confirmed having 7 new ones. When I checked with another sales person she brought me a new one which was well packed. When I confronted the sales, she just chickened out. Very rude in assisting as if we Indians do not deserve respect at all. I found all the customer service people very discriminative. I observed, when Chinese and Australians come into the store, the CE are so welcoming by giving them great customer service, when I entered not a single greeted neither came to assist even though I bought 3 expensive bags. I will never buy Coach bags in my life, very humiliating.

Hi. Just visited coach at Westfield white city shopping centre. She was looking for a hand bag and I was looking for a wallet. As soon as we entered a black male (staff) started following me and asked me if I am looking for something specific. I said we are just looking. He started smiling and giving a very funny body language like he was not very happy about the fact that we might be window shopping. Then I asked him is it ok? He smiled again and said yes it fine! Then he started to shade me very closely. To be honest, I and my partner were feeling ashamed! I absolutely regret entering this shop.
We decided to get out of this undignified situation and with a bad luck, a beep went off out of the blue! The guy asked to search me which I understand and I let him to do so. After searching me inside out, he asked my partner about her black branded skull scarf asking; where did you get this from! I told him is this your product? He went silent! How on earth someone could ask a customer about something that they know is not from them? I so very much regret to enter your shop even thou us being a fan of coach. I would share this experience with as much as people I can as I did in my google review to let them know about your patronising and undermining customer service. I feel I am harassed.

My daughter was going off to college and I wanted to purchase a particular purse which was a brown saddle bag from the Disney X collection. I phoned
the store in Florida City to assure they had the product and they did, I drove 3 hours and bought multiple items and the saleslady confirmed that the store had two left when she approached The manager Gary he told her that they were not available, I approached Gary the manager which told me they could not be sold as they were on hold I advised him coach does not hold any Disney product it is against policy and then Gary told me they were purchased already and the customer was going to pick them up later I said that was not true as they were in the original plastic covering with a HOLD note. Gary broke all policies and then lied to me and told his staff to lie as well. Not only did I travel 3 hours for the item Gary had no remorse and his staff apologized and replied that he made all the decisions. This man should be held accountable for his unprofessional behavior.

My first purse was a coach. Since the 1980's I have owned nothing but coach. Ever loyal to the brand and its products. I had several products fixed and repaired without cost. A few weeks ago I decided I wanted two of my favorite pieces repaired. The associate told me they are a not covered for the life of the item. When I asked how long does a purse live, she said ten years then quickly changed her answer to two. She knew the items I had were newer than ten years. The cost to repair them was going to be nearly two hundred dollars. I was furious. I had a business trip cooking up and needed a bag. So I made the decision to purchase a baby bag to act as my computer carry on bag. I also decided it would be my last coach ever to purchase. I wanted a few weeks before writing this to ensure I felt this way. Unfornately the longer I waited the more I spoke to other women who experienced the same thing. Hence I wil never purchase your product or related products, like Kate Spade, should your acquisition be approved. I'm very disappointed and sharing this with my fellow consumers.

This beautiful Coach key ring was a gift from my son a while back.

I received many compliments and other people purchased one for themselves or as gifts.

However the stones have fallen out. Would appreciate any and all ideas on what can be done to fix or replace this as I love it.

I also have about 6 or more Coach bags and have never had a problem with anything breaking, etc. think/hope I might be getting another one for Mother's Day as I have hinted enough about a new one I would love to have.

Tank you for a reply.

Debit/credit terminals not working tonight. Cash only. Had to go to ATM and pay $5 for the withdrawal. Asked the Manager (Chris) to deduct $5 from the total bill at Coach. His response: "It;s not our fault that the terminal is down." Convenient for you. Also, Coach saves double the $5 on credit card fees.

Scam. Next time, I'm going to Kate Spade.

I called the 1888 number... Agent apologized. Still no recognition of the charge. They just don't get it.

Kate Spade, here I come.

I received these COACH rain boots for Christmas about 2 years ago. I love these boots. I don't get them to wear them because there has not been enough rain. However, I wore them today at work and I just realized the boot is coming apart where you can see the inner lining of the boot. As I stated before, I hardly ever wear these boots, so for them to be coming apart is absurd to me. They were purchased at a department store at the regular asking price.

I purchased a pair of black loafers for $200, not at an outlet. I have had the loafers for several years but with paying $200 for them, I never expected the sole to come apart from just normal wear. I sent them to get repaired or replaced at one of your companies, and received the loafers back just as I mailed them. I was told they wouldn't replace them nor provide a voucher. I've purchased several shoes and purses and have been lead to believe that with any purchased items if damage they would be replaced or repaired. I have also had two purses replaced because of damage, not on my part. I've very upset to have purchased loafers for $200 and to receive the letter I did stating, "to bad and here's a 10% card." I will tell everyone I know to never purchase Coach products of any kind as it's not worth paying over $200 on items that say they're "guaranteed" but are not.

Sincerely,

Tammie McWhorter
[protected]@yahoo.com

We purchased 2 messenger style brief cases from coach, @ $450 each. Within the year, the straps began to fray and delaminate. Our local Coach store sent the bags back for repair. One they repaired and it soon required re-repairing. Regarding the other bag we were told it could not be repaired. Upon further inquiry we learned that the longevity of the bags, due to the poor quality of the strap, is 1-2 years. Imagine, $1, 000 for two bags that Coach themselves should be expected to last less than 2 years.

Poor customer service, and apparently incompetent management.

I have a Coach purse About a year of use the straps started shredding I emailed Coach & was sent a return label to send purse to Coach to be repaired I was lead to believe the purse would be repaired at no charge Now Coach has my purse & I was told it would cost me$90 to repair the straps I am very disappointed with the craftsmanship of a well known purse

There are many positive reviews about Coach website and I never expected anything could go wrong. Ordered a bag from this company and the one arrived was incorrect. I contacted Coach customer service in order to get the correct order and they explained how to send the wrong one back. I followed their instructions and sent it back and since then I heard nothing from Coach. I tried to reach these guys but for some reason they ignored me. I want to know what is going on and when will I get my bag! It is now over a month and I still have no information regarding my order status.

I am very disappointed with the lack of customer service I received at the Coach Outlet store located at the Sands Outlets in Bethlehem, 77 Sands Boulevard, Bethlehem, Pennsylvania on Friday June 10th at approximately 9:30 PM. I know this was awhile ago. I was just going to let it go, but two months later I am still upset, so I decided to write this post. Anyway, June 10th I went into the store because the zipper on my Coach bag broke. I asked the sales associate what they could do about it. The woman I spoke to said she was a manager and my only option was to pay $55 and have the bag sent out for 4-6 weeks in order for it to get fixed. The manager I spoke to was not helpful and she made a snide remark about the bag being a year and a half old as if that was ancient. Yes, the bag is a year and a half old. I hate to break it to Coach employees, but that’s not that old. A well- made purse shouldn’t break after 1.5 years. All the employees I spoke with had the same condescending attitude like I was ### because I wanted Coach to reap some of the cost of repairing a bag that was over a year old. I spoke to another manager who said the same thing. Although I was very angry at this point, I kept my composure, was nothing but polite, and explained that I only buy Coach Bags because of their quality and because in the past the company has backed their product. All of the Coach employees acted as if they didn't care at all what I had to say. They didn't validate my feelings and they made me feel like garbage. I find this unacceptable. I should have not been treated this way. The employees should have at least tried to keep me happy as a customer and should have at least attempted come to a solution. There was no attempt at a solution and they showed no care what so ever that I was upset. Again, I was polite, but communicated the issues I had. Their customer service was plain horrible. I absolutely love my bag and I am devastated that it is broken. I don’t feel after a year and a half later that I should have to pay $55 and wait over a month to have my bag fixed. Whether it is policy or not, I feel that Coach employees could have made more of an effort to fix the issue and make an exception being that it isn't that far out of the year warranty. They could have at least tried to help me. Especially since I thought that the policy stated that the bags were guaranteed for life. I understand if the bag would have been 5 years old and I wanted the company to reap the cost of the repair that they would say it is my fault and I would have to pay, but this was only a year and a half.
I started buying Coach Handbags about 15 years ago because I liked the style and the quality. Also, I was misinformed, but I buy the bags because I thought they were guaranteed for life. In the past I have had top-notch customer service from Coach and Coach Outlet employees. I became a loyal Coach fan when 6 years ago I had an issue with one of my bags, which was approximately 2-3 years old. I don’t remember what, but something on the bag broke. I went into a different Coach Outlet store to find out what they could do. At this time the sales associate was incredibly helpful and understanding. They credited me for the amount of the bag and I was able to pick out a brand new handbag, which I didn't expect whatsoever, but greatly appreciated...After this I was hooked on Coach and from this time on the only brand handbags I bought was Coach. I told everybody I knew about my amazing experience (even years later) because it really showed that the company was dedicated to selling quality products and the customer service was out of this world!
When I went into the Sands Outlet Coach I didn't expect or want a new handbag, in fact if they would have offered that I would have turned them down because I want to keep my bag. It's just the point that they didn't even try to help me or make me happy. Coach employees showed me that they didn't care at all. The handbag was approximately $220.00. It seems pretty ridiculous that Coach bags over $200 only last a year and a half. This is really a hassle and upsetting. I love my handbag and I want it fixed, but I don’t want to put more money into the bag because I am afraid it is going to break again. I don’t want to have to pay $55 every year and a half to have this handbag. At this point I haven't gotten it fixed on principle, which stinks because I want to use the bag! Over the years I have spent thousands on Coach products buying purses, perfume, shoes, jewelry, wallets, a headband, wristlets, make up bags, a passport cover, umbrellas, scarves, key chains, gloves, hats, etc. I have spent so much money at Coach~ and they can't waive a $55 fee for my handbag to be repaired? That says A LOT about Coach as a company. I have reached out to Coach and have received either no response or a response that doesn't make sense or match my questions-Like the response to me was "cut and pasted". I am really disappointed and will never buy Coach products again. Coach lost a customer for life, but I am sure they don't care.

I seen a add on facebook for Coach outlet advertising 80 % off for Christmas. I ordered a purse and I didn't receive anything but a conformation number. No phone number listed to contact them back and I was Charged $69.99 on my charge card. It's been 2 weeks with no purse, no contact information or anything. I called to Coach headquarters and they said that I have been scammed. I am wondering if there is anything I can do to stop this from happening to other People!

I bought a Coach handbag and used it for 2 months and the handles have shredded real bad. Poor poor quality. I called Coach and was told I could mail it to them at my expense plus $20 for evaluation and they would see if thy could fix it. No guarantee! This is awful. I have 2 Dooney and Burke bags that are over 7 years old and they still look great. Also have 3 Brighton bags that are more than 7 years old and they look great. NEVER BUYING COACH AGAIN! Not very good quality at all for such a name brand.

I just travelled on a Coach USA bus(24B) travelling from Newark NJ to East Orange when the bus driver who seemed to be having an already bad day demanded to see my bus card again as I headed to the aisle. I took it out again and showed it to him as he was arguing and simply said I showed it to you already. I guess this enraged him because he started yelling and called me a chicken head. Now I'm not very familiar with slangs and terms but the word chicken head seems not to be very favorable since everyone on the bus seemed disgusted and angered by his comment. Is that what bus drivers do these days? Instead of providing exceptional customer service to the travelling public they verbally abuse us with nasty slangs and words especially to the hearing of the young kids who unfortunately have to hear these foul terms? I wish Coach USA would discipline this driver accordingly since his action casts a negative outlook on the few decent bus drivers who take their jobs seriously and should be commended for such.

Please note that ANY website claiming to have Coach bags EXCEPT for coachfactory.com and coach.com they are all fakes. coachfactory.com is definitely legitimate. You will notice with the scams that they are all the same prices with numbers instead of names. They are not leather. They don't look like the same Coach patterns that Coach really has, and each one has a specific name. Pay close attention. If you see that they do not accept regular credit, and you see different forms of cash such as canada, english currency and others, do not order from them. EVER. The same goes for MAC makeup, the only MAC is MAC.COM. Good luck ladies.