Coach
Reviews and Complaints

upto I saw the draft of $5932, I accept that...my... mother in law was truley making money part-time from their computer.. there aunt has done this for under eleven months and resently repayed the dept on their apartment and purchased a great Smart ForTwo. look at this web-site http://www.jobs64.com

I ordered 2 purses on line. My credit card was charged within the hour and over 3 weeks later I still have not received my package. There is no phone number to call and they are ignoring my e-mail messages. Then I went online to find out that the Coach purses are fake. I want my money back!

I ordered from them to about two months ago.I really thought that they were a ligament.I did notice that y order came up to $101 and my bankcard was charged another balance.When investigating i was charged with a currency fee.I thought that was strange when doing more investigation i found out that the website was all in Chinese there was nothing in English, i got really worried.There is no way to get in contact with them besides email.I did receive a email back and i eventually got my purse and wallet.However it was faker then fake.The purse started falling apart when a day.I was so pissed so i sent a email regarding the issue.NEVER heard from them again...I would never order anything from them

a classmate's mother-in-law makes $81 an hour on the laptop. She has been fired from work for 7 months but last month her payment was $19326 just working on the laptop for a few hours. Read more here makecash16.com

a best friend's step-mother makes $65 hourly on the computer. She has been fired for 6 months but last month her check was $13549 just working on the computer for a few hours. Read more on this site makecash16.cøm

Coach claims to repair or replace their products if they come apart. However, I sent my purse in for repair and it was returned (after paying $20.00) with a letter stating that they were not able to repair the item. They did not refund the $20. You would image that they might have better customer service because their products are so expensive. I will not be buying any more purses from them.

Coach operates several stores within 20 miles of distances selling same merchandises with huge price differences.

I bought a purse for $398.00 at a department store and found out the same purse was sold for $145.00 as a clearance item in a nearby factory outlet within one month.

Will you be happy to see this happen to you?

I ordered a backpack and they sent a shoe sclothes and I don't trust any more I need my money back a soon as possible tks

Purchased a coach legacy purse spray cologne - plastic insert in the glass bottle broke and spilled all over my purse, ruining my purse let alone loosing the perfume after just 2 weeks. Complained and Coach said, sorry for the inconvenience but they could NOT assist me...DON'T PURCHASE COACH - I WON'T

Buy a purse at macys an starting to fade away dust bag is white an they said they not original I paid 550 for it

They sell fake coach products take ur money and keep taking money off ur card do not buy from them

Wow the same thing happened to me! I tried 4 different credit cards and 3 different debit cards ALL WITH THE SAME RESULTS! I finally tried my checking account routing and account number... what do you know it worked, but with a $10 convenience fee! HORRIBLE BUSINESS!

Yea, I learned the hard way as well. So what I do is when I see a coach item that I want, I write down the style number and will call the outlet to see if they carry that purse. I never buy coach from a department store because you will always pay full price for it. Good luck!

Coach has standardized pricing on all of its full price merchandise. So the same item found in a full price store will be the same price in a department store. However, merchandise that has left its full price stores and been sent to the outlet stores will then be discounted for the same amount at the department store. Occasionally, in outlet stores they will have additional discounts and sales on a daily basis on certain items. This is, in part, to move that merchandise out of the stores quickly. The department stores do not have the authority to do that.

did you actually think you were going to get brand new authentic coach bag for $66? ba ha ha ha ha! u are so gullible.

I just paid $23.57 for an iPad2-64GB and my girlfriend loves her Panasonic Lumix GF 1 Camera that we got for $38.76 there arriving tomorrow by UPS. I will never pay such expensive retail prices in stores again. Especially when I also sold a 40 inch LED TV to my boss for $675 which only cost me $62.81 to buy.
Here is the website we use to get it all from : BidsBit.com

I purchased 3 items from ecoachmall and received 2 items. Neither of the items were what I ordered and the biggest item ($96.00 Coach Purse) was never received. Both of the items that I did receive are JUNK... not real Coach items. This site is a hoax and should be removed from the interenet. I ordered my items; paying with paypal and because he sent me some junk and provided them with a tracking #, there is nothing paypal can do to help me. Because they have no way of knowing what he actually sent me... I am just out $236.00. Don't order from this site. I read these reviews and felt like because I was using paypal, it was going to be safe. WRONG... I am totally out my money!

I ORDERED 3 PAIR OF BOOTS December 5 2010 and still have not recieved them.

If your purchse never came, report it to your bank as a fraudulent charge and they will take it off and investigate. I made an order from a similar site and it hasn't gone through yet, but within two days of the order, someone went shopping using my credit card number. These sites are all bogus. Coach doesn't have any outlet websites, just stores. I found this out a little too late unfortunately and it sounds like you did too!

you may want to look into that. everything on the web indicates "made in korea=fake"

actually, Korea is not one of them. made in korea is a sign that its fake. http://www.americanchronicle.com/articles/view/27879

another way to tell if its authentic when ordering it from the internet is by the price. if the price is too good to be true, it is.

Coach Purses

FYI ...yes coach purses DO COME FROM CHINA. And i have 3 myself, and so does the rest of the world.
Sorry but some are even made in New York and Chicago and Mexico. But out of 7 i have 3 are from CHINA.
Just thought you'd like to know, , i did investigate this also..
Steph

how about this website: http://www.coachoutlet-clearance.us.com

I too fell prey to the Coach Outlet Scam, I didn't know Coach doesn't have one online. BEWARE I spent $150 finding that out watch out for MOBITOPAY.COMSHENZHEEN CN that's who took the money out of my account. Air International EMS Express. Co is supossed to be the package handling company false also. There should be a better way of protecting consumers who want to shop online! I am very angry!

I got poop in the mail Don't order from these guys. In all seriousness the bag and accessories were obvious fakes. (and I'm just a dude who hasn't but a clue of coach and their merchandise.)

They got me too, but I didn't even get a purse... I got scammed. DO NOT ORDER FROM THEM

I'm glad I came to check out the reviews on ecoach.com, I kinda felt something wasn't right when they had no contact info listed on there site. Also last year I got caught by buying from a web site that offered ugg boots
at almost half the reg price, I thought it was great, but I was wrong, I had a hard time getting my money back, but I did get it back. My new Rule is only buy from well known web sites if you do this you will never get hurt.
And only sites that have contact address and phone numbers listed plus always check out reviews on the company. Happy Holidays Everyone

The same problem happened to me. The customer service is really bad indeed.

The system(gspay) you paid did not support partial refund, not your bank, they can pay to your paypal account instead.
So has this matter already resolved?

OMG, now really piss me off. I place an order from this site and i received my order but it was [censored]. Stitching so rough and colour so blur and you can tell it was rubbish. I want to return but i can't find a return address and no one from customer service reply on my complaint. Is any one can tell me what to do?

Please do not order from Coach Online - Official. It is a SCAM site! The site looks like the real deal using authentic Coach merchandise but if you check the links on the bottom of the page to such sites as Facebook, Twitter, Google, Utube, etc. It connects you to various different sites such as sammycorp., Envato, bagsservice@ycsale.com or sales@yoursorder.com. The spelling is incorrect due to the lack of proficiency in English. Bottom line, if the prices seem to good to be true, chances are it is a FRAUD.
Be careful and forewarned!

I went to this site thinking it was real and purchased 3 coach bags... A few days later I noticed a charge on my bank acct. for $181.16 from China. I completely forgot about my charge and called the bank to cancel that transaction which they did but few weeks later I received a denial letter from bank in regards to the investigation as they claim the goods were shipped and received. I went online to find out more information about that tracking #, it got me nowhere, I contact DHL company they use to ship from China and they couldn't help me as there was no insurance for the product. Make long story short, No purses, No money, No response from anyone on that site!.. Stay way it's a scam!

Order a purse online. They charged my credit card $67.00. Never received my pursed. Never recieved a confirmation # no phone #. I email them 4 times they say they can't find my order. I gave them an order #that i got after i put my credit card, they say now that their order # starts with a differ #. I called my bank they said the $67.00 someone named "united brothers" were the people that withdrew my money. This website has no #. They dont want to give me an address, phone, nor they havent called me at all. I even said to them im going to the authoritys about this. Im very upset. This was a christmas gift that i purchased.

I shop with Coach and awful lot. Over the past several years I received great customer service until recently. Now I just ordered a handbag, paid for 1 pm overnight delivery $30.00 and when I called the [protected], they tell me that I will not get this the next day. I ask why, they said because ur order was not placed here at 1pm. I told her yes, I did. I even called the store to confirm.

I asked to speak to a supervisor/manager and I get Christine Bennette, who tells me that I am unable to get my order that was placed 12pm on Thursday, friday. I told her I confirmed with the store and they did the 1pm overnight. She said well we are not able to do anything, we did not receive it on time here and it's ready to be shipped and it's on the truck. although she cannot give me a tracking number. I told her I spoke to the manager at the store and he explained I could ask for saturday delivery and she said that because of issues in the past that they have corrected, I would be unable to get this done. Okay so because of issues they corrected because they mixed up in the past, they are unable to fix this issue? How does this make sense. They made another mistake and I have to pay for their mistake? I am very confused. Is this how you treat someone that just spent $$415.80 in purchases?

I told her I know one of the ladies I spoke to said she would refund me the $30.00 charged for the overnight delivery and she stated well it is overnighted. You will get it Monday! Okay I ordered this on Thurday 12pm and if I am correct delivery by 1pm overnight would be Friday not Monday. So now tell me what I am missing here? I could careless what has happened in the past in which you corrected because you did something, if you want people to come back you treat them with repsect and you fix what you messed up. Do not blame me for what you did.

AWFUL customer service- Shop at the stores, not at the 800 number, they are the worst! or DO NOT SHOP here at all!

I saw this site after I made a terrible mistake of ordering products online from coachoutletffactory-stores.us.com. Save your money--do not order. The product materials are not as described in their website. A false representation of coach products. They are so fake, I would be embarrassed to wear or even give them away. I guess there is no way to return and retrieve my money although they have a return policy, no return forms nor response when I informed them about my intent to return products.

i ordered 3 purses for my daughters, all coming to see us on christmas, site says DELIVERY BEFORE 12/24, my order was made on the 11th. charged my card that day, and an additional $6.07 for some reason. I have emailed them 4 times as there site says 27/7 help, they have no telephone number, I haven't heard from them I think i got scammed, , , ,

I wanted to purchase a Coach bag for one of my oldest, dearest friends for her birthday. I decided to look online to look at the Coach bags that are available for purchase. I came across a website that has a picture of an American actress on the advertisement, and so I thought that this place was legitimate. IT WAS NOT at all!

I found a navy Coach bag for the amount of $59.00. I thought to myself that I found this amazingly cheap website that sells Coach bags and I'll tell everyone that I know who loves Coach bags to check this website out. WRONG!

I ordered the bag to be delivered to my friend in N.J. About TWO WEEKS later she received the bag and once she received the bag she texts me to let me know that she received the bag. I was thrilled. Then she proceeded to text me, "did you send me a bag? How much did you pay? Do you have time to talk?" I thought to myself, "that's weird? Why would you ask someone how much a gift costs?" Then she called me. I asked her "why would you ask me how much I paid for your birthday present? What's wrong?" Then she told me, "I hope that you didn't spent too much on the bag because it's not a Coach bag. It's a piece of ###."

I was so embarrassed! She told me that the "quality is the worst that she has ever seen." I told her that I wouldn't be offended if she wants to return the bag and she said, "good because I want you to get your money back. You got ripped off badly."

I was and still am so embarrassed by making the order. So I emailed the seller and told them that my friend wants to return the bag and fhat she did not receive any kind of paperwork or a return receipt. I get an email from the seller THREE DAYS LATER! Telling me that the bag can be returned but for me to keep in mind that "I should keep in mind that I should be the one to pay for the return and to pay the fee for the Chinese customs office. Maybe your friend can find someone else to give it to." After I read that my blood was boiling! I responded with "There is NO WAY I am going to pay for me to return something that is counterfeit! Your website was misleading because when I ordered the bag I believed that the bag would be delivered from a Coach store in California, not China. Your website is all based on lies! Your company is performing the "Bait & Switch" routine! Please just email me a return receipt so that I can email her the return receipt so she can send back the garbage bag that you sent to her. You have nerve!"

I can't believe how some people in this world think that it's okay to rip people off! He showed no remorse for anything. He acted like it was MY RESPONSIBILITY to pay for the return! I've NEVER HAD AN EXPERIENCE like that ever in my life.

Never, EVER ORDER from a website called Coach Factory Outlet.org The man or woman named Simmons Green is the one who emailed me telling me that I should be the one who should pay for the return! And another employee is named Michael Zhang. He claimed that the After Sales Customer Service office would be the ones to deal with the return. Liar! I'm still waiting on that promise. Don't ever order from them unless you want to lose your money.

I am a loyal customer of Coach, I have well over 30 different coach items. When I buy I splurge, today I was told that I could not purchase more then five items. I went with my friend to the mall, and since we were together they did not let us purchase more then five items between the two of us. This is a STUPID business practice, Coach has made a stupid mistake by implementing this policy. I am very disappointed and upset with this action. I ended up not pursing anything, it is really disappointing to me that they would treat a customer this way.

I bought 2 handbags from them and received cheap fake Chinese bags with broken zippers. I contacted them via email and they offered me only 20% refund. Don't fall for that scam!