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Coles Supermarkets Australia

Coles Supermarkets Australia review: Flybuys curtis stone bbq points - a hoax with bad behaved staff of flybuys

T
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2:12 am EST
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This review was chosen algorithmically as the most valued customer feedback.

If there was an option to give Coles and Flybuys review as 0 stars, I would give. This program and all other flybuys programs are a total hoax. You waste times, effort and money of people. By the time when you have enough Curtis Stone credit points to get a thing, the time is about finished and Coles will say that they don't have the lowest possible credit item available and your points will not be redeemed for anything equal or greater value. Only items of greater value are available where if you want to get something out of your collected points, pay half the price to get it. I tried going from store to store with one answer saying not available as its finished. Though 2 days are still left, but availability of merchandise is not even displayed.

Terms and conditions are their reasons of not giving anything in return. With well trained staff who would misbehave with you on the counter or over the phone, you feel that no one will listen and you give up. It's available only on their website

Ashamed that all this is not noticed by consumer affairs. Shame on you Coles and Flybuys. I feel betrayed, cheated and disappointed.

Claimed loss: I lost my gifts 2xscissors totalling 32/36credits due to unavailability of merchandise 2 days before promotion closes. Lost my effort, my time, my petrol traveling from store to store.

Desired outcome: Want my merchandise or give in return something of equal or greater value.

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  1. Coles Supermarkets Australia Contacts

  2. Coles Supermarkets Australia phone numbers
    1800 061 562
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    4%
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    Customer Care
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    Abandoned Trolleys
    131 116
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    flybuys
    1800 455 400
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    29%
    Confidence score
    Head Office
    +61 130 030 6397
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    Corporate Gift Cards
    +61 130 026 5374
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    50%
    Confidence score
    National Switchboard
    More phone numbers
  3. Coles Supermarkets Australia emails
  4. Coles Supermarkets Australia address
    800 Toorak Road, Hawthorn East, Victoria, 3123, Australia
  5. Coles Supermarkets Australia social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
  7. View all Coles Supermarkets Australia contacts
Coles Supermarkets Australia Category
Coles Supermarkets Australia is ranked 22 among 124 companies in the Retail Stores category