Coles Supermarkets Australia
Reviews and Complaints

Mr. Anoop at Glenferrie Deli section his attutude and heviour was rude when I was asking him

"Hey, yesterday's Red snapper was bigger in size, isnt it?"

He replied very rudely that "Everything comes in boxes, so we dont know about the sizes!"

His response content was okay but not his body language, tone, and attitude.

I have also seen his Rubbish behaviour continues with few other people (including his own coles staff and customers!)

How dare he is continuing his job without proper customer service ettiquette.

I purcahse the red snapper at 2:28pm as per the price tage which means just less than 20 minutes ago.

I would expect coles will really take necessary steps to correct his behaviour.

BTW, I regularly use coles as I live nearby.

Thanks.
Towhid

I'm an avid coles customer but I purchased your Coles BRAND So Soft Double Ply Toilet Paper and 2 of the rolls were all untangled, it looked like someone had been tampering with it, but it was all sealed up. So now on my toilet roll holder they are all loose and coming undone.
Not that big of a deal for me but just thought I would give you the heads up as it's not the best look.
Kind Regards
Abby Edwards

Spoke to the Duty Manager (Sam) in your Coles Store regarding works and noise currently being done. Sam advised he had provided our body corporate manager a copy of the permit and he was well aware of what was going on, but this was confirmed that it was not the case and our body corp manager was not provided with a copy of the permit. The fact is that when I spoke to Sam his attitude and care factor of the noise vibrating to the upper level on the second floor was disregarded and said he was NOT interested and that he had a permit and everyone was notified. His attitude and not willing to discuss this was appalling and a complete disregard of the vibration to the upper levels. I invited Sam to the upper level so that he could hear the excruciating noise to understand exactly what we are all talking about, but again continued to shut me down and asked me to leave the store or he would call the police to have me removed. Now let me just let you know what I had said and this was said in an angry tone "you have no [censored]ing respect" for the residents above Coles. Conversation was finished and I walked out of the store. I have been a resident of the Richmond Icon apartments for almost 5 years and have had our fair share of disagreements with this store. happy to discuss this further over the phone and or email [protected] [protected]@mclabour.com.au

went shopping the other day and this extremely rude and arrogant man (sam the manager ) was yelling and swearing and the customers and team members, i have two beautiful kids, and i do not want to walk in a such place with such horrible manager with my kids again.
just to be clear this is not the 1st time, 2 weeks ago went shopping and i was in hurry since i had to be at work, couldnt find a fresh salad in there, when asked him, hi reply was JUST OPEN YOUR [censored]ING EYES, YOU WILL FIND IT. and back busy on his phone
i want an immediate action to be taken with him

As loyal Coles customers (Supermarket, Credit Card, House and Contents and Car Insurance) and shareholders, we were disappointed today when processing our purchases at the Kangaroo Flat store that we weren't offered the opportunity to redeem 2000 points ($10) of the amount owing. When I questioned the checkout operator (Jason) he apologised but said he "had gone too far and couldn't change it to offer the discount". He said he didn't ask because not too many people take up the offer, which I found hard to believe as we often hear people taking up the offer. At this stage we still hadn't paid for our purchases, and in hindsight, we should have said, or been offered the opportunity to cancel the purchase and re-process the order and apply the discount. We spoke to a male at the service desk and he confirmed that we should have been offered the opportunity to redeem our points. He also apologised and said he would speak to Jason, but there was nothing he could do as the transaction had been processed. One of the prime reasons we do the bulk of our shopping at Coles is for the flybuys reward and as self funded retirees every little bit counts. We eagerly await your response.

I have been buying this product for a number of years from Coles Swansea NSW. Today I went to purchase more but could find NONE in the store. There were Coles brand soup stocks and Campbell's but none of the one I particularly .
Has this product been removed forever, are you just trying to bring in more Coles brand products?
I am very disappointed that this product has been removed. This product is gluten free, and I need that, and free from GM ingredients - haven't seen that disclaimer on other products.

Regards,

Pam Percic
ph [protected]

I check my docket periodically after shopping at Coles Tooronga however after being overcharged on what seems to be a regular basis, I'm not sure Coles deserves my business. There's been discrepancies of between $2-$12 on recent purchases. The person at the counter tries very hard to be intimidating which would put a lot of customers off. She wants to see the goods! How is this possible a week after purchases especially if the goods charged differ to those purchased. Why should I continue to shop at Coles? Imagine how much Coles make annually just from overcharging!

I called to query this, and was given an explanation that it is in the fine print when you order (subject to availability) and that when you order online it is allocated a store closest not a warehouse I assumed it came from. If the store doesnt have the item left it seems to be the attitude (too bad!) That is wrong! Why one store or even two stores? Usually an online order it is taken from all areas - if one store doesnt have-it ...it is found in another but not just one or two stores.
For a customer to order online you assume coles will give you the stock from them the larger company not a particular store. Especially an item that is so common a box of diet coke cans my order was #[protected]
Then to be told if you want to try again.. order it again! I said I would incur another delivery fee again I got the answer yes but if you want it ..yes so it will (too bad?!)
Im not impressed

2nd May, 2019

To whom it may concern,

My name is Ozra Khademi, and i would like to lodge a formal complaint regarding the rude treatment I received by one of your employees on the 01/05/2019 at Coles (Maude St, Shepparton VIC 3630).

It occured approximately at 6.38pm and i was waiting in line at the Smoke Shop. The employee working was wearing the name badge, Tara. But the name was stated as Hayley on the receipt.

I was waiting in line and the employee was serving the customer in front of me and she was talking nicely to her. As soon as she finished with the customer in front of me she turned around and pretended she didnt see me and just walked away. At this stage i was pretty shocked that i was ignored and i was confused as how to feel about this. I believe it was my religious garment that triggered her to give me an unfair treatment.

At the point where she was giving me my change she rudely threw the change and the receipt on the bench. And when i questioned her she replied "you did the same to me". Please check the cameras as i assure you that i gave her the money in her hand.

After all the unprofessional and unfair treatments she also mentioned that shes going to ban me from the store and i replied, "you cant do that".

After this incident i approached the duty manager and explained the situation to him, he asked for my details and assured me that i will be contacted the next day by the store manager, named Caz. I have not been contacted since.

I have been a long time customer at your store and was most upset by these events. This is not the first time i was subject of unfair treatments in this store. I hope that this letter explains my feelings and disappointment with what has occurred, I would not like this to happen to me or any other customer and hope that corrective measures are taken swiftly.

Sincerely,
Ozra Khademi
[protected]

I was at Coles Fairfield West NSW doing my shopping at around 1pm and when finished was waiting in line to be serve by a cashier only had two people in front of me so I could happily wait. But no one of the self serve insisted in a rude manner that I m capable of doing it myself. I do have trouble with self serve because of my disability and I had a lot of things to scan. Afterward she told me that I couldn't redeem my return and earn at the self serve and I was already really angry at her and now I was frustrated. Then she suspend my checkout and gave a receipt to this girl I won't name for legal reason but she gave me a terrible glare and told me she had to rescan everything at this I was boiling because I needed to be home to take my meds but no she rescan and packed my bag while giving me that glare again and again and threw it in my trolley like trash if that was glass it would have broke. I m angry at my treatment with the staffs.

My complain is about the coles online order [protected]. I spent 150$ every week in Coles oline and was heart broken with the way coles handled the missed delivery on 27th April. I had ordered milk for my daugther and was waiting for my 2-9 PM flexidelivery. I got an sms at 5.30 saying the driver is 30 min away. However no one turned up - I waited till 8 PM before calling the customer service many times. Every time a emphatetic agent picked up but told me that they CANNOT do anything as driver isnt picking up. I was given different information everytime - one told me saying that the delivery has been made and someone actually has scriblledon our behalf. Another agent told me that they couldnt find the order number in their delivery system. Another told me that it is a mystery and he cannot do anything about it. What made me mad was the fact that they wouldnt clal you with an update and you need to call back every one hour so see if something has changed. Finally we ran to a shop at 10 PM to get the needed groceries in Melbourne winter with a baby! highly pathetic customer service with the customer agents not havig a clue of whats happening. I finally had to call them the next day to cancel my order. Ths time the agent told me that Coles Hoppers crossing is having bad drivers and this may have been a mistake. We pay so much to coles and the least to expect is a good customer service. Why have COLES ONLINE when you cant even track your driver or delivery? there is a major bug in the system - that much I can tell. How can an agent say 'Oh its a mystery and I cannot do anything about it?'. There was no compensation made for the time we spent in running to the grocery and the many hours with the customer service agent trying to unravel the mystery. this is the last thing a mother needs having a baby at home.

The way my groceries were just basically thrown in my car i ask for bags and paid for them to be packed in bags and who ever fuken packed wat were in bags with my son's school snacks etc with fuken laundry stuff to dish washing detergent.i spend a lot of money a fortnight on groceries and to be honest its disgusting the way my have been packed the last 2 times its needs a fuken good adjustment from management

Store number: 927- CS Fairy Meadow

This happened around 4pm on the 26th April 2019. The customer attendant's name was Penny.

I was wheeling my shopping to the Express paying area when I noticed Penny was staring at me. I ignored her and placed my shopping bag at the bagging area. Before I had even started to scan my items, Penny came and asked if I had a receipt for the items in the trolley.

I told her I haven't even started scanning. After I finished scanning and placed the items into my bags, I told Penny to look properly before she starts asking. She rudely said she does it to everyone.
"No you don't", I replied while she was walking off but that was ignored. I knew she didn't because I didn't hear her say that to anyone else.

I asked to speak to the manager and the store manager came. I told him about the incident and who that person was. The manage told me that it had happened before !

This tells me Penny had intended to target me as I walked into the Express paying area. It also tells me Coles management either did not do anything about previous complaints made as she is still treating customers the same manner or she has been given warnings but she has continuously ignored them . Is that delivering good service and values people can trust?

Every person coming into a store should be treated in a dignified manner. Is that the way to treat customers patronising your store? Now that a formal complaint has been made, please ensure such people are replaced by competent people. Let other people who are have good attitudes and who willing to do a proper job or are competently trained work!

I shopped in coles nowra on monday I took my 3 yr old nephew and as always he gets the kids trolley when available. We did our shop and always go through self-service while I pay he returned the trolley and my wife watches him. He will then go to the service counter and ask if he can get a stamp on each hand. He returned to my wife and said lady said no stamps so my wife went to the counter and asked why to which she replied "I don't know they have been moved I don't have time to look" so my wife said no to our nephew she then waited for me and said that the lady has stood behind the counter for 5 min not serving any one but could not look for a stamp for a child?

Kev morgan [protected]@gmail.com

Iam a committed coles shopper, I am so disappointed & discusted at the way that your company deals & condones with shop lifters. I watched 3 or 4 different people tonight while i was shopping steal meat personal care items & confectionery just to name a few, ( pretty much every isle). I notified the security guards which peered into her bag, they made her empty some of the products while they let her partner walk out out with god knows how much meat. I spend at least $300. 00 per week on shopping at coles HOW IS THIS ACCEPTABLE ! So very disappointed. Please rectify this. It's not fair to your loyal customers. These people should be charged.

Hayley Tyers

Sunday 21/4/19 went to worongary supermarket 9.30am. Only a couple of staff working (as usual). One of the items I purchased shortcrust pastry I needed to use it as soon as I got home opened (live 10mins away) it first 4 or 5 sheets mildew. I had to go back and of course had to wait at counter (a very polite and efficient young man served me) I showed him and he said would you like to go get another, I said you can get it thankyou I had to drive back. He promptly went and got it and was very obliging. I decided to check it at counter - another one going mildew not as bad as the first. So I ended up purchasing coles brand which I also checked at counter. This is a health hazard. My time is also important. I am very careful with food, usually I would put it straight in freezer, just a chance I needed to use it. I understand mistakes can happen-but this is one that should not.

Yours sincerely,
Cheree cox
([protected])

I would like to make a formal complaint in regards to an online order
I ordered on 17th April for delivery on the 18th
I selected a window of 6pm -9pm and received a confirmation on the 18th to say my delivery was scheduled for between 8pm-9pm
At 9.45pm I checked online via Track my delivery, and was advised the order would arrive between 11.40pm and 12.40am
At 11.17pm, I received a text message advising
"due to a breakdown, my order would not be delivered" I phoned the number given and was told it could be delivered on Saturday 20th April. The issue was that the majority of the order was for Good Friday lunch the next day for 30 guests. To say I am disappointed and dissatisfied with the service is an understatement. I was not offered any solution to rectify the immediate problem, I was only told it could not be delivered until Saturday and that my order would be cancelled. At this point I have NOT received a refund, and also had to buy more food from IGA on Friday as this was the only shop open on Good Friday. I would appreciate this being investigated and would like some sort of compensation. This service is not acceptable and at this stage will not be placing another online order with Coles
The online order number is a39771873
My contact number is [protected]
Robyn Avery

Good morning,
I would like to make a complaint in regards to a couple of incidents that have occurred in the Labrador Park Coles store, Gold Coast.
On the 18th April 2019, around mid afternoon I required a couple of items from Coles. Whilst waiting to be served I had a lady in front of me that was checking her change (elderly); I said excuse me have you finished so I can put my stuff through, the cashier say, in a very rude manner, she is counting her money, I said that's fine but she is finished, the cashier then said, what's your problem, are you in a hurry, and I said yes, she then glared at me and thrust my shopping at me, I walked away and said nothing.
Then I go to the smoke counter, there is a man on the phone trying to organise his money to go through to his account, and does not move for others to be served, then a lady walks in with a dog in her handbag and gets stopped by the staff, which is ok, but then argues with the staff, which meant another 5 minutes goes by and then they serve her as she thrusts her items at them, so after standing there waiting for that another person gets served in front of me and then the staff member says don't get aggressive to us. So eventually I get served after waiting for 15 minutes. I left the shop with smokes and drinks.
Today 21st April at 9.30am I go to the same Coles, get my items and as I am walking to the smoke counter, the same cashier that was onThursday, at the smokes counter, is serving a customer and nice and loudly says to me, "I need to have a word to you", not thinking anything of it I waited. She then comes to me in front of other customers and proceeds to tell me that I had taken someone else's smokes by accident, and they had checked on security camera and saw that I had taken them by accident, I said to her that I didn't realise and did not look at what I had picked up. She then told me that I had to pay for them, they had been someone else's. I apologised but said I did not know they were wrong as I do not always look at the smokes I buy.
I felt embarrassed and belittled by this staff member and felt that I was being accused of being a thief, which I am not.
I have been going to the same Coles store for years and go there for convenience plus the majority of staff are nice. I am really upset and do not believe I should have to pay for this mistake which clearly was not my fault.
I am not after anything but an apology from Coles. As a nurse I work hard to look after patients and would never speak to anyone like I have been spoken and treated this way by staff at Coles.
My email address is Sylvia.[protected]@health.gov.au
I would appreciate a response in regards to this.
Thank you
Regards
Sylvia Henigan

Hi, this not so much a complaint but a question. At this time when there is so much care placed on protecting products from people that may try to contaminate a product, why is it nolonger done with these cartons, once you could take the cap off and see that it hadn't been touched, now you have no indication, I understand why as the new caps make it a lot easier to open but when you do you can't tell if it was already open.

Today ie20/04/19, I bought pork leg Boneless from Southern River Coles Perth . Price per kilo was$ 8.50. I bought the prepackaged 3.546 kg pork, ie $30.14 total price
I have paid the amount at the till
As I was going out I just weighed the pork out side the Butchers shop it was shocking as it is weighing only 2.22kg. Coles is cheating the customer with wrong measures.
As a I went back to the customer care after long waiting and chatting they refund me $11.41 without any guilty or apology
I just wonder how many of the customers you are cheating like this !

If I have not weighed I could be loser

Don't shop coles