Comcast / Xfinity
Reviews and Complaints

I have been a Comcast customer for over 3 years at my residence and home. About three weeks ago, the name of a pre-existing business appeared on my caller id. I contacted Comcast and they blamed AT&T for not updating their database. I was told this problem would be corrected in a few days. After waiting 4 days, nothing was done. I called a second time and was told this issue would be resolved in 7 to 10 days. Today this still remains a problem and I called Comcast again. I was told there was no notations or orders placed to correct this problem until today. Now I am told it will be resolved in 48 hours. I have decided if this is still an issue, I will be changing providers. Enough is enough and there is no excuse for this kind of incompetence. I laughed while watching the Comcast commercial the other day when a statement was made to the effect that customer service is important to them. If they are concerned about customers, then they need to do their job effectively and quit passing the blame to other companies!

Have had the worst experience with comcast xfinity triple play service. Do not ever sign up with them!
1. Signed me up for service but no cable connection available to the home
2. After 2 months of going back and forth, dug up my driveway and brought cable to the doorstep
3. Sales person promised me (By email) anyroom hd dvr for $10 / month with no equipment/installation fees. Installed non-hd boxes when they came out. After I complained, came out to fix, but started charging me $27/month and $56 for a host of installation and equipment fees
4. I get $200+ bills every month and spend hours on the phone arguing with them..
Xfinity sucks!

We moved from our store front to our home for our business because of the bad economy here in Michigan. My husband had signed a two year contact with Comcast business class so we basically had to get Comcast at our home to honor our agreement. Well its been 4 months and we have had Comcast out here at least once a week since cause our internet and phone go down all the time. I am sure we have lost business because how can customers get ahold of us if our internet and phone are down so much! We are once again waiting for Comcast to tell us they fixed the problem so next week we can have them come out once again cause the internet and phone are down. Comcast is a JOKE!

I received a mailer from Comcast which stated: Starter XF Triple Play, plus triple play, hbo, starz, showtime, bravo, plus hd dvr for a year, plus internet and phone for $99. (1) they don't tell you about additional equiptment fees, taxes, that you will not receive an itemized phone bill, and that they charge in advance for services you haven't received yet. (2) Their billing is so complicated you can't figure it out even if your IQ is the size of Einstein's. So far, I have received two bills: $182.49 and $135.62. I had to give up Quest phone and internet service for this bundle. I have called them three times to ask them where is my $99.00 bill and what I got as a response was that I ordered preferred services. What they do is add these, charge you for it, and then tell you that you ordered them. The stress, time, and abuse of this company is not worth any services they offer. Call your local TV regulatory official and complain, then make a formal complaint to the FCC, and after that, contact your local representative to get them out of your state. They are abusive, manipulative, and deceptive. What isn't any business transaction straightforward any more? Why so much deception, fine print, evasion, manipulation?

Comcast is the worst pack of lying thieves I have ever had the displeasure to deal with. We tried to sign up with them when moving back to GA from FL in Sept 2010. We paid one of their associated companies $129 to send us the modem with the written understanding that we would get the money back when we started service with Comcast. We moved to GA and the installer from Comcast came to install the system. We were outside the house in the yard, 40 feet from the front door, and the installer went to the door, knocked once, put a sign on the door, and left. I saw him leaving. We called them to ask what gives, and were told he could not return for 2 weeks. Since I work from home and MUST have internet service to be able to work, this was not acceptable, and we canceled Comcast and hired CenturyLink, who was able to install their system the next day.

Since we had the Concast modem, we asked Comcast where we should return it for our money back and were told to bring it to the office in Savannah, GA. So, we took it to Savannah office and were told that we could expect our money back in 6 to 8 weeks. It has now been 3 months, and since we have not received our money back, we called Comcast. They have no records of our returning the modem, even though we have a receipt with all the information, including the modem number, a signature from an employee, and the Comcast logo on the receipt. They refuse to pay since they have no records, even though we have an official receipt. What a bunch of low life, lower than whale poop in the bottom of the ocean thieves. I'll have to sue them to get my money back. Utter thieves. Nothing but thieves and liars.

Warning!
Avoid comcast if you don't want to be another victm.
"rats "comcast "rats" unfair business practices. "legal thieves"
They can screw up everything but the bill. The bill is always so precise and so right (For comcast). The bill will show everything including things we were never aware of or told about. Good luck trying to solve any issues calling their customer service line (one of the top three worst customer service out there).
They have different answers for their customers of course none of them will benefit the customer's interest.
After a month of """"enjoying""" comcast cable services" I called to find out why I wasn't receiving the service I signed for. It was until then that I learn that I needed converters so we could get the service.
For over a month we tried to reset the tv and everything else we could think of but nothing worked. We were charged for the service even though we were not able to use it. I had more issues with this rats but for now I can only write this much.
I have spent so much time and effort with this rats that I thought it was a god thing to share.

Last night my 85 yr old father had to drive himself on icy roads to the emergency because he could not reach us on our home phone. Four days ago another family member told us our phone was not working. It says our line is disconnected and no longer in service. However, we can call out. We reported this to COMCAST and have waited and waited...no one seems to know what the problem is and suggested we get new numbers! One of our two lines got fixed yesterday, which is NOT our main home number, and so they closed the ticket EVEN though we told them when they called that the other line was not working. This is just maddening and wrong. Is there a place to write a complaint to COMCAST?

I too have been ripped off by comcast. Their service was so bad that when it came time to buy a house, we told our realtor it was required we were out of comcast service area. We refuse to deal with them at all. Our final bill paid and equipment was returned 10-22-10. On dec 2nd their collections department called and said we were 60 days late and our credit was scarred for a 60.00 bill we do not owe. The only way to stop these thieves is file fraud complaint with the ftc. Https://www.Ftccomplaintassistant.Gov/
If everyone who filed a complaint here, filed one with the ftc, comcast would be shut down once they were investigated. There are thousands of complaints against this company ripping people off. Until the ftc gets complaints, they will not be stopped.
File your fraud complaint with the ftc today! Save others from the rip off company we have all had to deal with already.

On 10-22-10 I closed my account and returned all equipment with comcast due to their horrible customer service and rude customer service every time I called for their cable or internet not working. They refused to send anyone out, and refused to fix any problems. Their blanket statement was, "that's not my problem". I was told if there was a final bill it would be mailed to me and I was dismissed rudely from their office. On december 10th, 2010 I receive a call from a collection agency saying they have zapped my credit for a delinquent amount of 69.01 and they will not stop calling me until I pay the bill. I said, I did not receive a bill, and their response, not my problem!" unbelievable! So, I call comcast to discuss their once again horrible customer service and the fact they never sent a bill, or called and they had the number, since they gave it to a collection agency. I heard "not my problem" several more times, got put on hold for 25 mins, and got passed to 3 or more people and still no answers. To save my credit I have paid their fraudulent bill and will be reporting this fraud to the federal goverments fraud site.
Do not get comcast at all costs! They do not repair their services, refuse to send out techs, are rude and borderline abusive to customers on the phone, and steal your money when you drop them for their crap service. I believe this is called theft of services!

This is the worst company! I was lied to by a customer service representative and charged over 200 dollars (2mths) for BASIC cable and internet service.

It all started when I got Comcast. After getting online and it being so slow I called Comcast and told them I had a NEW computer and being online was awfully slow. In addition, I am being charged 50 for high speed internet, so the agent stated "we are sorry, I will lower your rate, etc etc etc...I said ok if you do that PLEASE do NOT lower my speed. Rep states oh no never would I do that, boy that would be slow, etc etc etc...

well I get online the next day and its freezing and sooooo slow...it finally dawns on me that the REP lied and lowered my speed. I call Comcast and sure enough he did. I was outraged! I told them he lied to me and now it was like I had dial up. The new Rep apoligized and said a supervisor will get back to you after she checks out the conversation with the REp (its recorded)

No one ever gets back to me. I HAVE to call Comcast AGAIN and ask whats going on...the new REP says oh she raised your speed back. I was dealing with lots of personal issues and truly had NO TIME to deal with COMCAST, so I said okay and let it go...

My internet it still very slow, and comcast raised my price to over 100 a month for basic service and never fixed my internet problem.

BUT AGAIN I called and asked why they changed the rate when I was told they wouldnt...they were again clueless as to what took place. I just couldnt explain or deal with them so I told them I am DONE. The rep did nothing to rectify the situation they just said sorry.

If at all possible go with another company! The new company is offering I pay 55 for both basic and internet high speed and once promotion is over it will go to 74. COMCAST never did a thing only created more problems for me! More money and slow internet I paid WAY TOO MUCH and now they want 200 for the last month of service!

Unbelievable!

installer left cable laying on my driveway and i dont even have comcast. the communication box was left open and wires exposed . wich i tripped on today, i called 2 weeks ago and of course told me that it would be taken care of, i called again today after i fell and was told sorry for your frustration.. im not frustrated im completly pissed off . we have a bus stop at our house and small children were playing around with the loose wires and open box, nice for people that pay 200 or more a month . this company has the worst cust service not only that the digital pic that i received until i got direct tv was not even close to h.d so if your thinking about getting comcast be advised it is the bottom of the barrel companies and needs to be called out on this . at this point i dont know what to do?

I have had comcast internet and basic tv for yeasrs. All these years they have been renting the modem to me eventhough they knew they could let me buy it outright. Immediately I got my own modem and retrned theirs they realised that I was getting more channels than I should be getting. They took away 33-95 and when I called I was told that I had to pay 49.99 a month even if I wanted just nick jr for my daughter. You should be ashamed of yourselfcomcast. All that matters to you is profit and you would twist the arm of the poor to make profit. Shame shame shame. This is what is going to happen to the poor when you this merger with nbc is allowed to go through. I pray that it falls through. Shame comcast. Shame on you

I also was to receive a $200 gift card from amazon after I copied three payed bills and filled out the form and mailed it off. When I contacted Comcast I was informed that my account was still in the pending status and that was why it probably did not work and now it was going to be to late to do any thing about it. I have spent the last few weeks e-mailing comcast. I have sent them copies of the confirmation of my order I have sent the e-mail with the offer and now they are requesting the address at this point I feel like I am just another person who was promised the golden goose and ended up with egg in my face.

A comcast technician came to my home today to disconnect service, they asked my neighbor to let them in. I do not have any comcast service. I spent 45 mins on line with their disconnection department five times he asked for my account # five times I told him "i don't have an account with comcast. He then put me on a " short hold" for 12 minutes then I got put through to the spanish speaking department! I am quite sure he did that deliberately. What a totally useless company comcast is. I would never trust this company and if they ever enter my property again I will call the police. ++++go dish++++++++++++++

We switched from direct t. V. To comcast to hope to get a better deal and its had some pixilation and so they came and fixed it. Next time we called because it was horrible and no stations would work. I officially hate hate hate... Did I mention hate comcast. I missed the 2010 ama's and man of my shows that I recorded I deleted. I cant watch any television and I cant stand it and I want direct tv back... : (

Twice now, I have paid my Comcast bill online through Bank of America, and Comcast has failed to credit my account. Both times, I have had to jump through the same hoops to prove to Comcast that the bill had been paid- I got a copy of the cancelled check from Bank of America and submitted it to Comcast. Then Comcast still had to "research" for at least a month to figure out where the money had gone before they would credit my account, in spite of proof that they had received money from my bank. Both times, the account accrued late fees while Comcast tried to figure out what it had done with the money.
The first time, Comcast claimed I had the wrong account number set up with Bank of America. However, online payments had worked successfully for the previous six months. After another several months of successful payments, Comcast now tried to tell me that Bank of America took my money but never paid them. The amount of time I have wasted trying to get credited for payments I made on time has made me furious with Comcast and its incompetent customer service staff.

15 nov, 2010 - san rafael, ca.

Derrick morgan came knocking on our door to sell us comcast infinity mid october. We were ready to change from at&t because the latter has not upgraded the phone lines in our area, and we can only get 2.5 mb/second maximun download. There are three groups sharing the house - one from turkey, two from saudi-arabia and myself from australia. None of us have tv so all rely on the internet to download our homeland news, entertainment, and family communications (E. G skype video communications). So we got the modem, bought an apple wireless - top of the line with dual bands (Or something) and enjoyed great download speeds - much less freezing as we all competed in the evening. 10 november rolled around, and I decided to go on line to correct the spelling of my name, and set up my account properly. Once there I immediately noticed that we had a little bar on the account saying we had used 80% of our monthly allowance of 250 gb in just 10 days. I clicked on all the faqs and discovered the horrible truth, so I rang derrick, to confirm that he had never mentioned the 250 gb cap. He indeed confirmed that and went on to say that he had since resigned from the company as it wasn't working out for him. So when the cap is reached in about 3 days time we'll be cut off and have to have it reset - but according to the faq will be deemed "excessive users" and have out service terminated. So I guess it is back to [protected]@t, or earthlink and 2.5 gb/sec (Verizon doesn't serve our area more's the pity.

When I rang comcast customer service the first operator kept telling me there was no limit, so I read here what I was reading on my account pages on her own web site. She gave up and put me to a supervisor who immediately knew about it. I told her that it was abysmal that the staff were not trained to know about the cap and that the sales people nor any of the paperwork handed out on that first contact makes mention of it. Very close to false or misleading advertising - a law suit in the making perhaps?

We changed our satellite service from Dish Network to Comcast in November 2009. When we switched to Comcast, they were running a promotion that promised a Flip video recorder and 24 movie rentals from on-demand. When my husband called to schedule the install, he indicated that we needed the HD receiver because we had an HD TV. When the technician arrived, he did not bring an HD receiver and the receiver was used, banged up and filthy. I was afraid that if it was brought in the house that it may possibly bring unwanted pests. We contacted Comcast while the technician was in our home and they indicated that a new box would be shipped that day and we would have it in a few days. They told us to ship the receiver that the technician brought to our home back to them or drop it off at their office in Carpentersville, Illinois. When I complained that they brought the wrong receiver, they indicated that they were sorry and that they would provide us with four additional movies for our trouble. I asked them how/when we would receive the Flip video camera and they told me that it would be six to eight weeks after our service started. We never received the Flip or the certificates for the 28 movies they owed us. I called once per week for every week that we had service with Comcast as well as sending numerous emails without receiving the courtesy of a response. We went on numerous message boards complaining about Comcast service, or lack of but never received any communication from them. Their rates were ridiculous and their service was poor. Comcast never made good on any of their promises and never even tried to make it seem as if they cared at all. I could not urge anyone enough to stay away from them. They are a horrible provider!

For over a year Comcast has been charging me monthly for Howard Stern, which I never ordered and don't watch. I have called repeatedly and each time I'm told that the charge will be removed and I will not be billed in the future.

And each month when I get my bill there is a credit for the overcharged and ANOTHER charge for Howard Stern. It is ridiculous that they cannot get this right.

The last time I spoke to them I was told it was because they only removed Stern from one of my cable boxes and it needed to be removed from all of them. Huh? But they said they removed it from all of the boxes and I would not have this problem again.

Well, guess what? The next month I get my bill and along with the credit for the erroneous charge, I'm charged for another month of Howard Stern.

I have spent countless hours on the phone trying to get this resolved and don't know what to do next.

In addition to this, several months ago several of the cable channels I've had for 8 years, and am being charged for, suddenly disappeared. When I called I was told a different story by every person I spoke to. The conclusion was that despite having TMC for 8 years, I no longer have it. And the other channels supposedly disappeard because I have a defective DVR box.

So instead of sending a technician out to fix or replace the box, Comcast said they would ship me a new DVR along with a prepaid return label to send the defective box back. Sounds like I'm doing their job for them, but it saves me waiting around for an inept technician to show up.

So I get the new DVR and hook it up, losing all the programs I've recorded. I put the defective DVR in the box sent by Comcast, attach the prepaid UPS label and bring it to Mail Boxes Etc.

And every month Comcast charges me for the DVR box I returned. When I call them they tell me they never received it and do I have paperwork from when I returned it. I tell them that THEY sent the label and when you drop something off to UPS, the Post Office, Mail Boxes Etc., with a prepaid label, you don't need, or get, any paperwork!

I swear this is a deliberate scam on the past of Comcast. By doing the return this way they can claim they never received the item. I've learned my lesson and from now on, when I return something prepaid, I will ask for paperwork - even though the place I'm dropping it off to says I don't need it, doesn't want to spend them time writing it up, etc.

Comcast told me they would put a trace on the package (they obviously have the tracking number since they provided the label) and call me back. That was two months ago and I still haven't heard from them.

Even though I am disputing the charge for Howard Stern and the returned box, Comcast threatens to cancel my service if I don't pay the whole bill every month.

If there were another provider in my area I would tell Comcast where to stuff it. The minute another provider is in my area I will switch and NEVER do business with Comcast again.