Comcast / Xfinity
Reviews and Complaints

I have had comcast cable service for almost 2 years, I have been unable to watch any television because the cable keeps going out. I have had over 30 technicians come out, and each one tells me something different. Now the last one that came out told me that the electricity from my home was going through their cable line. So I hired and electrician to come out and check, and he found no such thing. I have all this documentation and have sent all this in to Comcast, and still to this day, the problem has not been resolved. I pay for this service every month and now feel that I am just giving my hard earned money away to comcast. They do do care about their customers, and everyone that I have spoken to that also have comcast say they have the same problem. So I am trying to find out how they can continue to stay in business and what I need to do to get my money back or credit or something. Comcast is the worst company I have ever dealt with.

it is a company that is screwing people and gets away with it from my experience, in the begining i have made the mistake to trust the salesperson that was saying that there is no commitment contract only month to month service, free modem and prepaid service, like metro pcs, at the end i lost the modem in a burglary event and the customer rep asked me to send them the police report so they could waive the charge and so i did, and than they send my a $40 bill and than another 70 for unpaid service and i have never signed or agreed to any of this, they said that i should have red the bill and see the 5$ rental charge on the bill, it hurts when you get screwed like that so DEMAND A WRITEN AGREEMENT WITH ALL THE CHARGES EXPLAINED, DO NOT TRUST SALES PERSONS, CALL IF YOU QUIT, RETURN THE MODEM OR PAY A FINE, EXPECT TO GET OVERCHARGED AND SCREWED AND CALL IT PART OF LIFE, it could be worse after all!

I took internet connection with the commitement of $19.99 per month for 6 months started in June 2010 from www.Comcast.com. Then I went for TV cable connection from same company Comcast as well in Oct 2010 with the monthly bill of $15 per month. As per online chat with customer care my monthly bill will be $35 including internet+TV Cable with no installation charges. I also have the saved chat of this as a proof that they commited. But now they are cheating me by sending high bills i.e. $76 and also saying that I have to pay $20 for installation charges also. They are not listening my words now and asking for bills that I never expected. I am totally getting harassment from Comcast. My budget is not allowing me to pay these high bills per month. Please help me to resolve this issue.

My Comcast Account Number [protected]

I have the saved chat as a proof but I cant attach it in the complaint as its only accepting the .jpg format. I can show it if you need.

Thanks
-Manpreet Singh

What is supposed to be a very happy moment for me, moving in with my boyfriend, has been completely ruined with one phone call. A call to Comcast to disconnect service. It will cost me $250! UNBELIEVABLE! What's even worse is they even suggested transfering my service and cancelling his to avoid the fee. We would lose multiple stations and they would lose money yet this is their suggestion? Who does business like that? Isn't it bad enough that I have to take the time off of work to wait for them to get there between the hours of 8-11? If any single person made appointments like that their business wouldn't last! Didn't I lose enough money by NOT WORKING and sitting there waiting for service 3 times because they didn't hook up the equipment correctly? NO I guess not, they get you coming and they get you going. Worst customer service I have ever experienced from any company, no compassion for thier clients whatsoever. I bet they make grieving families pay terminations fees when loved ones die!

Comcast has the rudest, ignorant and uneducated Customer Service representatives. Spoke to three of them within a 30 minute period and not one of them could have had a sixth grade education. Instead of listening to what the problem was, they overtalk the customer and put them on hold. If the answer is not in their Handbook, they can't answer it and instead of admitting they do not know how to handle the problem, they lie. They refused to put a supervisor on the phone.

Hopefully Verizon's FiOs and DirectTV will gain more and more customers daily and the Comcast reps will be out of jobs. I doubt they would be able to sell fries with burgers at McDonald's. They certainly fit the stereotype of what they are.

In Sept. 2010, Comcast overbilled my account for 3 times their new normal basic cable fee ( 3 x $49.99= $49.97). They charged me 3 x $ 49.99 for 3 cable boxes. I called and spoke with Shannon on 9/13/10. Shannon said that a mistake had been made on my bill. He told me it was not right that I was being billed 3 times the basic service charge for 3 cable boxes. I told Shannon that I had not received any notice from Comcast that they were going to do this. Shannon told me to pay $20..01 for my Sept. Bill. I paid the amount Shannon instructed me to pay, and on my Oct. bill, I noticed that I was still being overcharged at 2 times the 49.99 charge. Shannon told me on 9/13/10 that I would receive a credit for $196.73 on my Oct. bill. I only received a credit for $98.37. Comcast is now saying I am delinquent in paying these unpaid past due overage amounts. They are saying I have to pay a 10% penalty on the unpaid amount. My current bull is now $250.85. My previous monthly bills for both basic cable and basic internet service was raised in June 2010 from $77.57 to $109.07 a month. Comcast did not provide me any notice on this monthly payment change. Now it looks like they are trying to double my rate withought proper explanation again. As Comcast originally admitted that the overcharging on my account was their error, they need to fix the error and correct my current bill.

Comcast sent a letter of promotion to switch to high definition in Feb 2010 and i called for the promotion. Then they scheduled appointment for installation. they showed up with a wrong digital device. I called back the next day and they promised to send another technician with the proper device. But no one ever showed up. Then they increased my bills few days after that to $120 while the promotion was just $69. I called several times and could not get anywhere but since then my bill was increased for about $10 every month. I have been their customer for 8 years now and can't believe they rip me off like that. Today (1014/2010) my bill jumped to $156 without prior notifications. I disgust them and would like to do something about that.

Due to a change in company direction, one of our locations is closing. I called the customer care center to close this account on Oct 12th and was told that unless I provide articles of corporate dissolution we would have to pay over two thousand dollars in early termination fees. I explained to the representative that our corporation is not closing, just our Westminster location. She insisted that we must pay these fees regardless. Needless to say, I am shocked, disappointed, and very pissed off.

In brief history we have been loyal Comcast customers for years, this location began with standard internet service provided by Comcast in 2007. In 2008 we upgraded our account to business class internet service. In 2009 I was approached by a business class salesperson, Rosin Nicholas, with the opportunity to cut our current costs by adding phone service. We also added this service to our other location in Frederick, Maryland.

The length of the contract was a concern, 36 months, but I was assured by Rosin that if we closed our store (as written on our contract, see attached) that we would not be charged the early termination fees. To prove this fact, she included the “economic guarantee” and that our early termination fees would be waived if our business location closed. Our contract does not state that our corporation must be dissolved in order to terminate the contract without fees, just that the business is closed. I specifically asked at the time of sale about this exact circumstance, knowing that we would never completely dissolve our corporation even if we closed our Westminster store.

In no time in history would an “economic guarantee” be more meaningful. It seems that this was just sales gimmick.

Back to our conversation today. You indicated that I must request a waiver of these fees to Comcast corporate. As per our conversation, I am to provide a notarized letter from our business CPA indicating our account number, address, business name, and contact number, and explanation that our business location is closing and is no longer able to support current Comcast services. You were to fax the proper paperwork and letter requirements. Attached is the information received, which does not correlate to the provisions requested in our conversation.

After digging through our old files, I have located our original paperwork as supporting documentation. I tried to contact Roisin by phone but per her voice mail, she is only able to take phone calls between the hours of 1-2:30.

It seems that the “Customer Loyalty Department” is more concerned with gouging current customers and tricking new customers rather than providing ethical business practices to truly grow customer loyalty. What a joke.

The only person who has been helpful in this process is Joyce Hatcher. She agreed to sit on the phone while I spoke to you about ending our contract. I am glad that she was there as a witness to what was promised over the phone as she agrees that the paperwork provided does not correlate.

In addition, when I called the business class support center I was told that my account was already closed. Reading the paperwork, the paperwork must be filed within 30 days. Your prompt reply is appreciated.

This letter is CC to Joyce Hatcher, Business Class Manager as well as Roisin Nicholas, Sales Representative.

To Start, I am not a customer of COMCAST Cabe! I just happen to have a cable hub in my front yard about 10 feet in. Almost two weeks ago, some contractor working for COMCAST cable, dug through my sidewalk area and up into an through my yard to connect service to my neighbor across the street. They never put any notice on my door or left a note. I happen to have an in-grond irrigation sytem and they cut through the system in at least two sections! No way they ould have done this with out knowing it. They got in their truck and left. I called COMCAST that same day and filed a Damage Report and received a reference number. I was told that a supervisor would call within 3 days. On the forth day, when I didn't get a call, I called them again. Same story, same results. No return telephone call. A called again on Friay and was connected to RUDE cusptmer service rep who kept me on hold for 20 minutes and then hung up on me. Still after a week and a half, no call from COMCAST cable company! Horrible customer service. Now I'm conacting our local Cable Commission and then an attorney!

I will try to make this brief: I have been a loyal comcast subscriber since february 2007. I have never been late on a payment, I have direct payments made through american express, my payments have never been late. For the past week, I have been getting calls on a daily basis from a collection agency called credit management [protected], I spoke with one of the collection agency's representatives, the woman told me that I had an overdue bill from comcast for over $400.00, she said that my account was closed this past march, she also stated that I have not yet returned any equipment to comcast and did I plan on doing so. I calmly asked the woman, how could I have a past-due bill when I have automatic payments made through my american express and how could my account be closed when I now currently have comcast phone, internet and cable television? She answered - "sir, I am calling to collect a debt that you owe comcast, do you plan on paying this debt?" I then said that I would get my american express statement and for her to please wait on the line, it took me less than 30 seconds to get the bill, when I got back to the phone and said hello, she had already hung up on me. Imagine, a collection agency hanging up on a call, I thought it was usually the other way around. To make a long story short; after numerous calls to comcast, speaking to overseas reps (Comcast keeps assuring me that my account is current and I have never had a late payment or failed to pay) , I still keep getting the collection calls. I am left with no choice but to march down to the local comcast payment center tomorrow and cancel my subscription, call the better business bureau, maybe even contact a lawyer to sue comcast and the collection agency, but definitely I will cancel comcast and hook all the televisions in my house to the antenna on my roof, get a different phone service and internet service. Any one know a good company that I can go with, or have they become obsolete? Phil from the hill

I just subscribed to Comcast on their $29.99/month promotion for 12gb. I thought it was a great deal and so I switched to their service.

The first issue I had with them was when their first scheduled installation did not arrive in their specified time frame at all! I had my roommate stay home for those hours for no reason.

Then I got my bill claiming that I owed them $190. Of course I thought it was some simple mistake, but as you have probably read, their customer service is HORRIBLE and I had to wait for a long time to speak with a rep. The first one was decent and said that she'd credit my account $59.90, since they charged me $59.99/ month instead of the promised $29.99 (This rate took me so much trouble to secure in the first place even though it was a widely publicized promotion). But then, where did the other charges stem from?

a) Modem Rental ($5/month - fine)

b) Installation Fee ($25 - fine)

c) Modem 'SiK Charge) ($25 - ?)

d) Unreturned Equipment ($25 - what? the rep can't even explain this)

All in all, it has been so frustrating dealing with them. I tried contacting their reps online and through the phone, and I get upset just thinking about all those hours gone to waste without even coming to a resolution.

The icing on the cake is that internet has been dropping in the past few days. I had to call a technical service rep to fix this issue yesterday aside from the dubious-bill-charge calls. Oh, and my internet just dropped three times in the past two hours. No big deal...

I cancelled comcast for a better deal . They were upset do to the fact I didn't contact them first . The thing is I did and was told they do not price match . I asked for a final bill . They sent a man out to get the equipment which was 40 dollars. They sent me a bill including the 40 dollars that was supposed to be subtracted when it was returned . I sent them a letter with the paper the man gave me after he took the boxes .They still will not deduct the 40 dollars, even with proof .I think these people are a bunch of arrogant ### that thik the law does not apply to them. I would rather not watch TV if they were the only cable company left in the world .They are *** and make too much money for what they do .They sent me a collection letter stating that they will put my bill to the credit companies . It's hard to deal with bottom feeders that do not take the time to acknowledge people and there rights . So, screw them they are useless and not very smart.

Well I ordered up cable TV and High speed internet. We set up a date for them to come install it in my new apartment. I go off to work and i get a call from Comcast saying that they cant get in, and they need to redo the install date. I call my fiance and ask about why he wasn't let in. She sed he never came! I called them back and sed he wasn't there there like we are sorry let get you a new install date I sed sure thinking a close buy date. Nope its like 5days from the old one. So today roles around and he is sapost to be here between 7-9am I get a call at like 8:30 saying the technician cant get in. I look out the door there no one there! I look down to the main door for the building and still no one is there! I told them no one is here. Well turns out wrong building on the order form he by the office! I tell them that they say I need to get the address changed so I call customer service. They end up shutting down my account making a new one and guess what? A NEW INSTALL DATE! In order for me to keep my new job I need internet, well looks like comcast might have screwed the pooch for me on this one!

was overcharged $300.00 called customer service they said your year bundle service was over 2 month ago, so this are regular charges man with name Jesse told me I have only to pay $163. 86 to bring the account to a 0 balance I paid directly via debit card the amount

I renewed my contract and the new bill came old charges all still there I was lied to trick me into a new contract COMCAST IS A RIPP OFF COMPANY.

I called and they told me sorry for the miscommunication! be careful record your conversation

This horror story involves a series of errors Comcast made. I called on May 27, 2010 and cancelled all Comcast services. At the time, I was told we would receive a refund in the amount of $120.30 within 3-6 weeks. We still await this refund as I write this, almost three months later, despite many, many phone calls, misinformation from varied Comcast employees, and tremendous frustration on our part. In fact, Comcast last week promised it would arrive by Wednesday. I was told this at least five times by three different Comcast reps. When it did not arrive, I called and was told that, in fact, it would be here between Wednesday and Friday (this was the first mention of a Thursday or Friday arrival – and at least the 14th phone call regarding this matter). Even more alarming, despite the cancellation, Comcast initiated an electronic funds withdrawal from our checking account a month later for almost $300. This unauthorized charge to our account was well after our service was cancelled, and after all Comcast equipment was returned. Even worse, Comcast never provided notice to us that it was going to, or in fact did, remove these funds from our account. As a result, our account was short the following month and we were charged overdraft fees resulting in an additional $408.00 billed to our account.
Despite our efforts, the bank is only willing to waive $70.00 of these fees; we were directed back to the responsible merchant (Comcast) regarding the balance. As such, Comcast’s series of errors has caused our family direct damages in the amount of $727.77. Comcast is responsible for reimbursing us not only the original refund amount ($120.30), and the erroneous charge in June ($269.47), but all incurred bank charges due to the unauthorized taking of our funds ($338.00).
We were loyal Comcast customers for almost five years. During this time, we never missed a payment and always paid on time. The way this situation has affected our finances, with little or no sympathy or action on Comcast’s part, is both disgusting and disheartening; at a minimum, it is actionable. We will have to see how all of this plays out, but I will avoid all things Comcast from now, and strongly suggest everyone do the same. This is no way to treat customers, and enough is enough. If you have experienced anything similar, post and let everyone know. I smell class-action suits in the air!

I got my service with Comcast in February 2010 after moving into another house. My problem started in June 2010 when I lost have the channels I had been getting. We have one box on the main TV and then just regular cable for the three TV's upstairs (just basic cable for $26 a month). When we lost the channels I called customer service and they said if you want the channels you had you will have to up your package, so I did and now it is costing me $39.99 for 6 months and then goes up to $74.90. After I did this none of the TV's upstairs would work. I ended up having to get adapters for each TV. For the downstairs TV with the box it started going to a blank screen with an error code of S0A00 saying "One moment please, this channel should be available shortly". This would happen all the time. Staying on for 5-10 minutes and then blinking out again. I called customer service and they resent the signal to the box. This did not fix the problem so I called again. They decided to send a Technician out to the house. The Tech couldn't find anything wrong inside and of coarse the problem didn't happen when he was here. Then he left. The problem continued so I called again. They sent out another technician. This time he looked inside and outside on the pole. He couldn't find anything wrong and said he would have to put in a maintenance ticket. Well two weeks later I called again as the TV was still blinking out with the same error message. They put in a ticket for another Tech to come to the house. This time I drilled the Tech after he messed with the TV, went into the attic and looked at the boxes outside. Come to find out the we aren't the only ones having this problem and he has been going house to house in our area. He said the problems were on Yeager Rd., Dorsett and even on McDuff. That neighbors would even flag him down when he was at another house. He said he was going to put in a maintenance ticket and they will, have to respond to the ticket within 24 hours. He gave me his cell phone and told me to call in 3 days if the problem was still going on and he would find out about the problem. So I called 3 days later as the problem didn't go away, left him a message and he never called back. So we were watching TV last night and for an hour the cable would stay on for 1 minute and then bleep out for 1 minute. So now I am really getting upset as my problem still hasn't been fixed since June. I call Comcast again. I told him to pull up my record and read it and you WILL KNOW WHY I AM CALLING AND I WANT IT FIXED NOW! So he reviews it and ask "When the Tech's have come out has anyone ever replaced the cable box that the TV is connected to"? I say no. He said "I'm 90% sure that if we replace the box then your problem will be fixed". I said to him that this would be fine but this is your last chance and I am going somewhere else and that I am sick and tired of yawl saying it's going to be fixed. He's says I understand. Let me set up a ticket for a Tech to come out with a new box and exchange it. Then he comes back on the phone and says I can't schedule a Tech to come out since you are behind one month on your bill. I told him why do you think I haven't paid it. I keep being promised that this is going to be fixed. Now I am getting upset so I told him according to the Consumer Protection Agency you are to provide a service and I provide the payment and I am not getting the service that you are suppose to provide. He says let me talk to a manager to be sure. He comes back and says I am scheduling a Tech to come out. So a Tech will be here today 8/25 between 2pm-5pm to bring a new box. So we will see if this will fix the problem. I did ask him about the maintenance ticket that was opened two weeks ago and he said it was still open and nothing done with it. He said maybe each of these complaints is having to get a new box and that may be why it is still open. So my final words on this is if the box doesn't fix the problem then I am going with another company. If the box fixes the problem and they don't give me some kind of credit for me paying for a service for 3 months and not getting it then I am going with another company. I can't be the only person in Douglasville, GA frustrated with Comcast.

Gripe #1

I signed a 2 year contract for service and after year 1 my plan for cable jumps $20 and there is NO cancellation fee. I called Comcast to change my cable lineup to reduce my cost since I don't watch much tv. The 1st person I spoke with told me it would cost $75 to change because I was in a 2 year contract. Lie #1--my contract cancellation fee cancels on Sept. 9th.
After I priced out Dish and Directtv and decided to call back and see if I could get a better price and double check on the cost to cancel. The next agent told me I had a $150 cancellation fee. He claimed he was reading my contract and that's what it says. I called his bluff and asked for the cancellation department. I went ahead and canceled and the lady said I had NO cancellation fee.
Since there was no cancellation fee I called just to see what I could negotiate and this next agent once again lied to me. He told me the cancellation agent was mistaken and I have a $150 cancellation fee.
I ended up finding a copy of my contract--NO cancellation fee...LIARS

Gripe #2
So I am getting rid of Cable TV but I have to keep internet with Comcast because there are NO other options except satellite which has poor speeds. Comcast is sending someone out to cap the cable line and they are charging me $10. You got to be kidding me--I no longer want cable TV and I get charged $10.
I find it unbelievable that I have to pay for them to send someone out when I no longer want there product--I can't believe this is legal.

Since Comcast decided to charge me $10 I looked at my bill for additional savings (all I have is internet now) and decided to buy a modem. Comcast is charging me $5 a month so at least Comcast will lose $5 a month income from me thanks to their crappy customer service and policies!

I cannot wait to completely get rid of Comcast!

I spent roughly 20 minutes on-line upgrading my cable and internet to include phone service. I made it through the entire process and received a final price (w/Install) of $79 the 1st bill and 24.99 each month from there on out+ taxes and fees. Once I finished and agreed to the pricing and conditions along with scheduling the set up the on-line chat screen came up. After approximately 40 minutes of going through the switching of my phone # etc.. I get a response from the onsite representative that the 1st bill would be $179. I told her that was not correct and I was quote $79. The online representative pulled $29 off and said I could split the bill in 2 payments. I just spend an 1.5 hours to be bait and switched. Unbelievable from a company whom I have been with over 15 years. Why would I switch from the phone service I have now to pay for this type of service that will take me a year to recoup the set-up fees. Answer: I wouldn't and I didn't. Now I have to reconsider my cable and internet.

This is a case study in how to lose a 20 year customer in 5 months. We have lot's of TV's. High def, analog, giant projectors, and little TV's. Comcast can't correct problems we've had for a year or more. #1) We only get 3/4 of a picture on all our PBS channels, many History channel programs, CSPAN, ESPN, and National geo. It is NOT our TV and multiple tech's scratch heads and give up. #2) The Black convertor boxes are not well built. we've been through at least 12. Several wouldn't give us full channels. Others, no sound. The sound carrier is so weak, my in-laws TV is set to 100, and she still can't hear it. And the tech--he said it must be a poor TV. It worked great before the box. After, poor. #3) My DVD goes dark, for no reason, can't track ends of programs (skips to end) and looks crappy. It's the 4th one--straight from the factory. And it can't control any other device, even though it's a universal remote. #4) Comcast blames me all the time for lack of internet. It's ALWAYS my modem they say. But they have outages regularly, they run my line too hot and it blows the front end of my modem. And the home page eats tons of resources and slows the 'experience'. way too busy. What were they thinking. I left Comcast as you can well imagine for Verizon who ALL my employees and Neighbors say is a better picture, easy to work with and guaranteed service. Comcast never helps. In fact, this story is after 6 visits by Comcast service people, even a head Tech. #5) Last night the Comcast rep on the phone hung up on me while discussing my complaints. That was the last straw. (And I don't curse, yell, get angry or scream.)
Dutch.