Yext’s earns a 2.2-star rating from 68 reviews, showing that the majority of clients are somewhat dissatisfied with digital presence management.
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tampering with advertising - fraud scam
Yext is a complete scam. Here is their latest pillaging... They are changing existing customers' business phone numbers in free web listings (that the customer created) to their $8 per call phone numbers.
They claim that they have this "right" to change your existing listings (to their phone number) if you are enrolled in their "partner network." Of course, they default enroll you and you don't know this until you check a web listing and see it isn't your phone number (or you've received an astronomical bill).
So, if you're a customer of theirs and you've spent a lot of time building an Internet presence on your own, they are going around behind you and changing your direct phone number to one of their trackable (and charged) numbers.
What a total scam these guys are running. Call them up - they operate out of a NYC boiler room. Listen to the high-pressure sales pitch and maybe you'll even hear the hoots and hollers of a "salesman" beating down another client (like I did - the guy had to mute his phone).
If you want to get fleeced, this is the firm that will do it to you. Stay away - YEXT = FRAUD + SCAM.
The complaint has been investigated and resolved to the customer's satisfaction.
total scam, beware
Their promise was to advertise my business and charge me for phone calls to my business that actually generated business. They monitored phone calls coming from their advertising, charged me $30 for every phone call asking about hours of operation or customers checking on their work orders. They say that they have software that detects and filters junk calls. They actually charged me $30 for every junk call and refused to refund me. My bill: $390 for 13 junk calls. Total Scam Beware.
They credited me with $240 that was used towards monthly service. Customer rep. was professional.
fraud
Total Scam ! Beware ! ROGUE BUSINESS. Their promise was to generate leads and business. Monitor phone calls to our business that come from their advertizing, charge us for calls that actually generated business. They charged us $390 for 13 phone calls of people asking about hours of operation and if we are open. They also have legal scam artists working for...
Read full review of Yext and 2 commentsfake calls
They sell you a product with fake calls making an appointment and never show up to the appointment, they make sure for a period of one month they have another personnel calling the office just to make a fake appointment they tape the call they charge the call for $40 to $60 dollars but the patient never shows up a total scam be aware the Chiropractic community in South Florida
The complaint has been investigated and resolved to the customer’s satisfaction.
ripoff... rude
update...after Yext read my posting the called me to patch things up.
They refunded some of the charges which impressed me.
The customer service person actually was very helpful...unfortunately a bit too late..
The complaint has been investigated and resolved to the customer’s satisfaction.
Had Yext do some market analysis for us and I still can't get rid of their bogus phone numbers. 1st of the numbers is to a detail shop “Advanced auto Detailing in Grants Pass” in a neighboring town that had used Yext, 2nd one is to a computer repair shop here in town that is currently using Yext, the 3rd is a unsolicited phone number, 4th is to a local taxi company that is using Yext. I have contacted the search engines that are posting these phone numbers and claimed them as owner and have tried to change the Info. But they won’t change them Yahoo Local, Yellowbot and InfUSA. I had no problems with MerchantCircle, Yelp, YP.com or any of the other search engines this has been a long drawn out procedure to regain my web presents. Sorry almost forgot to say why we left Yex they stated out $30.00-$50.00/ month then as one of the others had said they took over all of the web presents we had already owned and put their numbers in this stated to be come a $500.00-$700.00 a month bill and their process to reject repeat callers and established accounts became a full time job. I would highly recommend running the other way if Yext calls you!
Posted by: Bill’s Glass & Windshields
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Yext is a complete scam. Here is their latest pillaging... They are changing existing business' phone numbers in free web listings to their $8 per call phone numbers. So, if you've spent a lot of time building an Internet presence, they are going around behind you and changing your direct phone number to one of their trackable (and charged) numbers.
What a toatal scam these guys are running. Call them up - they operate out of a NYC boiler room. Listen to the high-pressure sales pitch and maybe you'll even hear the hoots and hollers of a "salesman" beating down another client.
If you want to get fleeced, this is the firm that will do it to you. Stay away - YEXT = FRAUD + SCAM.
Ripp OFFS - RUDE
Had the same experience with YEXT.
They lied on the phone when they sold me the service. They said I will not need to pay if the call will not turn into revenue.
Total Scam, Lies and thieves.
Watch out! stay away.
fraud - scam
Yext is a total scam. They lie when they sign you up! They say they are rank #1 within google, yahoo ect.. Under keywords computer repair. There salesman informed me that I would only be charged when a lead generated actual revenue and not billed for people shopping for service. I so far have been billed for 2 calls $60.00 dollars - that lead to nothing beside me being billed (Out $60)!
I called to despitute the charges, I was told that I will be billed anyway's.
The complaint has been investigated and resolved to the customer’s satisfaction.
Yext did the same thing to my local Yahoo search listings in greenwood Indiana... then when I try to correct it I'm giving the number in New York City and of course yext is wanting money to change back. They are worthless pieces of [censor] and I hope they get what's coming to them .
wow these people been hounding me and from reading the complaints i guess they lost me! When called again i will bring up and read the complaints toward t them and see what response or lie or crazy pitch they will have
I had the same problem. I was registerd with city search, yahoo, and a bunch of listings they changed all my phone numbers and information. I am still working on that. I am not paying them a cent.
Yext is a complete scam. Here is their latest pillaging... They are changing existing business' phone numbers in free web listings to their $8 per call phone numbers. So, if you've spent a lot of time building an Internet presence, they are going around behind you and changing your direct phone number to one of their trackable (and charged) numbers.
What a toatal scam these guys are running. Call them up - they operate out of a NYC boiler room. Listen to the high-pressure sales pitch and maybe you'll even hear the hoots and hollers of a "salesman" beating down another client.
If you want to get fleeced, this is the firm that will do it to you. Stay away - YEXT = FRAUD + SCAM.
I wish I read your complaint before same happened to me.
bogust charges
please don't sign up with this company it is a ripoff.. sales rep say they will not charge you for calls unless it leads to revenue.. I got billed for call that leads to nothing, when I call to desp charges rep was disrespectful and was told that I will be billed anyway.
please take it from me and dont get burned by yext dont sign up with them you will be sorry you did like me..
Yea well they are getting suckers to fall for that ### too.
Yext is a complete scam. Here is their latest pillaging... They are changing existing business' phone numbers in free web listings to their $8 per call phone numbers. So, if you've spent a lot of time building an Internet presence, they are going around behind you and changing your direct phone number to one of their trackable (and charged) numbers.
What a total scam these guys are running. Call them up - they operate out of a NYC boiler room. Listen to the high-pressure sales pitch and maybe you'll even hear the hoots and hollers of a "salesman" beating down another client.
If you want to get fleeced, this is the firm that will do it to you. Stay away - YEXT = FRAUD + SCAM.
I tried them and they charge you $30 per call. If you get a call from some guy looking to get a video cable for his computer they will charge you, if you get a call from someone asking if you fix PS3 or do you know someone who does they will charge you $30 (even if you don't fix em), if someone calls and just asked you how much is your service charges (and you don't get a name or nothing) they still charge you $30. THESE PEOPLE ARE NUTS AND THEY GOT REAL NASTY WITH ME AFTER I CALLED THEM BACK AGAIN TO COMPLAIN.
THIS WHAT I SAID TO THEM
Sent: Tuesday, June 22, 2010 8:50 PM
To: 'support@yext.com'
Subject: RE: Yext Calls Inbox: Your Question Recording ID: 8641098
What is it that you don't understand...I don't do Play stations so that's not a legitimate lead. That call is a play station lead, I don't freaking do them so how is that legitimate...tell me, why should I pay that? Your system screwed up, remove that $30 charge.
THIS IS WHAT THEY SAID
We do not bill strictly for calls that turn into booked jobs. We are an advertising service and we bill for any legitimate leads that we generate for your business. You have premium listings on 25 websites including yellowpages, citysearch, and superpages and you only pay when we can get a potential new customer to call your business directly.
Our CallRelevance technology that ensures that you receive only the most relevant phone calls, automatically weeds out low quality calls, and transcribes each call, picking out the most critical keywords. This allows us to send you more, higher quality calls, and secondly, to reduce the time you have to spend going through and listening to each one individually. On average, businesses will receive about 40% highly relevant calls; these calls will automatically be placed in your inbox, while junk calls will be placed in your "junk calls" folder. While we cannot guarantee that all billed calls will result in new business for you, nearly all of them will be from prospective new customers looking for your type of business. For this reason, we are unable to issue refunds for individual calls, except in the case of telephone issues (such as wrong numbers) - if you feel that this is the case with one of your calls, please let us know.
We appreciate your business and hope to send you many high quality calls over the coming months and years with increasingly fewer low quality calls.
Yext is committed to providing you with superior local advertising service. As always, please feel free to call 800-321-YEXT or e-mail support@yext.com with questions about our advertising service.
Thank you for Connecting to Yext Calls!
Kienan H.
Yext Calls Specialist
support@yext.com
yext is a total scam!!!
I was a yext customer (Used their service) and in my experience yext is a scam! I was charged $20/call for all sorts of junk and garbage calls, their salesman who sold me the service informed me that I would only be charged when a lead generated actual revenue. Yext is a total scam! Save your money and use real advertising. At least then you know what you are getting.
Read full review of Yext and 35 comments
Replied
rude
YEXT uses high pressure sales tactics to get you to sign up. I ended up signing up. I was out and about and not near a computer to check them out while they were talking so I thought it sounded ok and went for it. I am not in need of more jobs but the reason I wanted to be a part of them is because of the exclusivity for the 50 mile radius I would have. Plus I like to be into the next thing because I don’t want to be left behind in the new types of advertising that come out. But then when I did finally get near a computer to check them out I came across this page and a couple of others. So I said the best way to see if they are a reputable company or not was to call them back and test them.
So I did by starting off with I would like to end my account. The account manager on the phone would not end my account at all. It was like he pretended not to hear that part. He kept saying he wanted to know why and I told him that I didn’t need their services. So he asked again why I wanted to end my account. So I explained in more detail that I have enough jobs and decided not to do this YEXT thing. So he says why do you want to end your account so I said I just told you. So he repeats himself again. This went on for about 20 minutes the same exact stuff and question. Why do you want to end your account. This guy would not end my account for nothing. He was rude and belligerent. All in all a half hour goes by and I finally just said I would report them on the internet and not to worry Ill cancel my credit card and get another. I feel that no matter how long I stayed on the phone with them My account would have never have been ended. All in All that is probably a little over an hour of my life that I can never have back. They stole that hour of my life from me so Ill repay in kind by posting this complaint in as many places as I can find. One more thing, I hate typing so for me to sit here and type all of this means that I am really ticked off. I don’t lodge complaints unless I feel extremely strong about something so by me typing this it means I think this company is definitely crap. YEXT I feel for you. You're going to rip off the wrong people one of these days and its going to get ugly for you!
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you,
Yext
YEXT is a complete scam. They hold your company hostage until you pay for them to fix your listing. If you try to fix your listings, they constantly call you and badger you to spend money using their service. They should just leave people alone and let us update our own listings.
I signed up to yext.com and was under the impression I was given a credit of 300 now since I cancelled my site they want to charge me for 1 week of $150.00.and i never got one hit.find another site please.I tried to make payments and they will not contact me.I did no this site was for stores .I am an entertainer.
Please audit your customer service support, there is a major issue on how representatives handle inquiries. I'm baffled by how rude Yext representatives. There is something not quite right with the business model. If my experience sucks when trying to get assistance with a free listing, what makes you think I'll pay $3 a week to deal with rude sales executive and customer service. I normally, don't leave reviews such as this, but enough is enough.
I spoke with the salesman. When told that I was not interested. He hung up on me. But not before he called me a lier. My business partner answer the first call and said that she was me and that she was not in...we do this because we get so many sales calls. This is why he said that we lied.
Yext is a complete scam. Here is their latest pillaging... They are changing existing business' phone numbers in free web listings to their $8 per call phone numbers. So, if you've spent a lot of time building an Internet presence, they are going around behind you and changing your direct phone number to one of their trackable (and charged) numbers.
What a total scam these guys are running. Call them up - they operate out of a NYC boiler room. Listen to the high-pressure sales pitch and maybe you'll even hear the hoots and hollers of a "salesman" beating down another client.
If you want to get fleeced, this is the firm that will do it to you. Stay away - YEXT = FRAUD + SCAM.
THIS COMPANY IS A RIPOFF DON'T SIGN UP WITH THEM THEY CHARGE YOU FOR CALLS THAT LEADS TO NOWHERE .. CUST REP ARE RUDE AND DISRESPECTFUL... PLEASE TAKE MY FOOLISH ADVISE . BEWARE
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About Yext
With Yext, businesses can easily update their information across multiple online directories, ensuring that their customers can find accurate and up-to-date information about their business. The platform also provides businesses with the ability to monitor and respond to customer reviews, helping them to build and maintain a positive online reputation.
Yext's powerful analytics tools allow businesses to track their online performance and gain insights into how their customers are interacting with their brand. This information can be used to optimize their online presence and improve their overall customer experience.
Overall, Yext is a powerful tool for businesses looking to improve their online presence and reach more customers. With its comprehensive suite of features and user-friendly interface, Yext is a must-have tool for any business looking to succeed in the digital age.
Overview of Yext complaint handling
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Yext Contacts
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Yext phone numbers+1 (888) 444-2988+1 (888) 444-2988Click up if you have successfully reached Yext by calling +1 (888) 444-2988 phone number 0 0 users reported that they have successfully reached Yext by calling +1 (888) 444-2988 phone number Click down if you have unsuccessfully reached Yext by calling +1 (888) 444-2988 phone number 0 0 users reported that they have UNsuccessfully reached Yext by calling +1 (888) 444-2988 phone numberUnited States+1 (212) 994-3900+1 (212) 994-3900Click up if you have successfully reached Yext by calling +1 (212) 994-3900 phone number 0 0 users reported that they have successfully reached Yext by calling +1 (212) 994-3900 phone number Click down if you have unsuccessfully reached Yext by calling +1 (212) 994-3900 phone number 0 0 users reported that they have UNsuccessfully reached Yext by calling +1 (212) 994-3900 phone numberUnited States+44 203 808 3831+44 203 808 3831Click up if you have successfully reached Yext by calling +44 203 808 3831 phone number 1 1 users reported that they have successfully reached Yext by calling +44 203 808 3831 phone number Click down if you have unsuccessfully reached Yext by calling +44 203 808 3831 phone number 0 0 users reported that they have UNsuccessfully reached Yext by calling +44 203 808 3831 phone number100%Confidence scoreUnited Kingdom+33 187 390 052+33 187 390 052Click up if you have successfully reached Yext by calling +33 187 390 052 phone number 1 1 users reported that they have successfully reached Yext by calling +33 187 390 052 phone number Click down if you have unsuccessfully reached Yext by calling +33 187 390 052 phone number 0 0 users reported that they have UNsuccessfully reached Yext by calling +33 187 390 052 phone number100%Confidence scoreFrance+49 303 119 8686+49 303 119 8686Click up if you have successfully reached Yext by calling +49 303 119 8686 phone number 1 1 users reported that they have successfully reached Yext by calling +49 303 119 8686 phone number Click down if you have unsuccessfully reached Yext by calling +49 303 119 8686 phone number 0 0 users reported that they have UNsuccessfully reached Yext by calling +49 303 119 8686 phone number100%Confidence scoreGermany+39 294 758 398+39 294 758 398Click up if you have successfully reached Yext by calling +39 294 758 398 phone number 1 1 users reported that they have successfully reached Yext by calling +39 294 758 398 phone number Click down if you have unsuccessfully reached Yext by calling +39 294 758 398 phone number 0 0 users reported that they have UNsuccessfully reached Yext by calling +39 294 758 398 phone number100%Confidence scoreItaly+41 225 962 571+41 225 962 571Click up if you have successfully reached Yext by calling +41 225 962 571 phone number 1 1 users reported that they have successfully reached Yext by calling +41 225 962 571 phone number Click down if you have unsuccessfully reached Yext by calling +41 225 962 571 phone number 0 0 users reported that they have UNsuccessfully reached Yext by calling +41 225 962 571 phone number100%Confidence scoreSwitzerland+86 213 253 2503+86 213 253 2503Click up if you have successfully reached Yext by calling +86 213 253 2503 phone number 1 1 users reported that they have successfully reached Yext by calling +86 213 253 2503 phone number Click down if you have unsuccessfully reached Yext by calling +86 213 253 2503 phone number 0 0 users reported that they have UNsuccessfully reached Yext by calling +86 213 253 2503 phone number100%Confidence scoreChina+81 354 727 631+81 354 727 631Click up if you have successfully reached Yext by calling +81 354 727 631 phone number 1 1 users reported that they have successfully reached Yext by calling +81 354 727 631 phone number Click down if you have unsuccessfully reached Yext by calling +81 354 727 631 phone number 0 0 users reported that they have UNsuccessfully reached Yext by calling +81 354 727 631 phone number100%Confidence scoreJapan+1 (646) 813-6851+1 (646) 813-6851Click up if you have successfully reached Yext by calling +1 (646) 813-6851 phone number 0 0 users reported that they have successfully reached Yext by calling +1 (646) 813-6851 phone number Click down if you have unsuccessfully reached Yext by calling +1 (646) 813-6851 phone number 0 0 users reported that they have UNsuccessfully reached Yext by calling +1 (646) 813-6851 phone numberSenior Director Of Marketing
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Yext emailsjfenerlis@yext.com100%Confidence score: 100%Supportpr@yext.com92%Confidence score: 92%communicationsupport@yext.com92%Confidence score: 92%Supportir@yext.com91%Confidence score: 91%
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Yext addressOne Madison Avenue, 5th Floor, New York, New York, 10010, United States
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Yes, fraudulent, monopolized scam. They create directory listings of companies that are incorrect. Good SEO practice dictates accurate listings for better SEO. They make it impossible to correct the listings unless you join, pay money, and agree to their terms. They will even change your address information on directories that you created. For example, I create a business Manta profile. Manta is now in business with Yext. So now, Yext/Manta changed my business listing address making it incorrect on purpose. They have done this before to me. Now there's a new listing on city search with the correct address but, absolutely wrong name. Absolutely fraudulent. I am all in for a Class Action Suit.
This exact thing happened to me with yelp. Everything you mentioned the change of number to there own. I created my web page they would take pictures adds of mine and put it on there site as if they did the work. Yelp sucks and now that i was going to pay another 500 for yext i see this. Thank you so much for your honesty and having the courage to pin point these fradulant people.
Jose Cedillo