Con Edison
Reviews and Complaints

I can say as an executive of my own company that you can try but you can't always please everyone as a company. Now, having said that, Edison doesn't eve try to provide customer service. They just tell their employees to say, "Sorry, there is nothing I can do." My favorite part is that you have to go through a process to speak to a supervisor. They actually refuse to let you speak to someone of authority.

My issue was that I moved into a 3, 000 per month condo. We were told we had till the end of the month to switch power into our name. Well, Edison came and shut off our power. The reason: previous tenant had not paid their bill in months. We let them know, we were in fact NEW tenants and gave them our info. They said the earliest they can have our power on is 72 hours. Yikes! We begged but no budging. We struggled through 3 days and on the day they promised I called midday to follow up. Yes, they said, someone will be out by 5pm. At 6pm, no had come to turn our power on. We called and they said they have an after hours team, to wait until late. No one came. We called again, they said, "No one is going to come, you are under investigation. You will need to prove you are new tenants. We had to fax our rental agreement, and ID. They said in response that they have the right o let us know the findings of their investigation in 72 hours. We "begged" to please turn on lights and they said they cannot. 72 hours came and went and they did not let us know and did not answer the direct line their gave us. We called yet again and they said they didn't have information. Mind you, I have been without power for 8 days by then including the weekend. My husband even offered to pay the previous tenants 300+ bill just to get our lights back on. They refused. They finally responded to our calls and said that they found that we are in fact new tenants but under the circumstances they require a 200 dollar deposit. For what? They would not tell us. So we called the next day, the only opportunity I had to call was at 5pm. After 35 minutes on hold and being transfered 3 times, they tell me I cannot pay by phone and I need to walk in cash. What?! So, now, 10 days later, I will be walking into a LIQUOR store which is their nearest payment center and pay 200 dollars for a deposit because Edison is in fact the most awful business I have ever been forced to pay my money to. I will write every single person at that company head if I have to, given the impact on me and my business of not being able to get take a decent shower, work in my home office, cook food, on and on. I've lost time and money because of their incompetence and I don't believe I have ever been this upset by a companies blatant disregard.

I had been receiving estimated bills for my gas and electric for a year. after moving and closing my account i get a notice that i have over payed. no mention of when to expect a refund. calls to their customer center get no human answer. you suck con ed. happy to take my money but no where to be found if you have to give it back.

I live in a one bedroom apt. and my average Con Ed bill in the non summer (non A/C months) is around $60, and in the summer it's generally higher, around $110 (of note, I do not always use my air conditioner either, but rather use fans). I've always thought that it was abnormally high, considering my boyfriend lives in a house with two other people and their collective bill each month is $60. Granted, I do work from home a couple days a week so I have two computers running and possibly the TV. I think Con Ed is ripping me off. How could I use that much electricity/gas? One other person posted on this board and mentioned their delivery charges were 3/4 of their bill. This month for example, my supply charges are $18.62, while my delivery charges are $36.43! What the hell is going on here?

I have never contacted Con Ed., because I thought it was normal to have a utility bill be high because it's NYC, but now, after reading other peoples' complaints and talking to friends I think this is a serious issue that needs to be investigated.
Has the Atty General ever looked into this? I wonder...

October 25, 2009

To Whom It May Concern:

I received a bill from Con Edison stating that I owe them $3030.24 for electricity from March of 2008 until now (October 2009). I could not understand why I had received such an expensive bill. I have been paying my bills on time and in the full amount. I called Con Edison to figure out the problem. They stated that there had been an error with my meter. All along Con Edison’s computers were charging me a factor of 1 per kwh. All of a sudden, they state that me meter should be a factor of 10 per kwh. They stated that the error was theirs. I in turn told them since you admit that the error is yours, then how can I be responsible to make a $3030.24 payment for a mistake I did not make. They say that the factor should be a factor of 10 per kwh. How do we even know if this is correct? We have no explanation and no proof that this his the correct factor.

At this time my wife is currently out of work and one of my apartments is empty. I cannot afford to pay a bill that is $3030.24, but more importantly I do not think I have to pay this bill as it is not my error. I have been receiving my electric bills and paying them. Those bills stated the amount that I owed for the electric service and usage. I made my payments according to what Con Edison sent me. I do not think that I should have to pay for an error that they created. If the mistake had been mine, I would be responsible. How is it that the mistake is theirs and I am still responsible? If it had been any other business they would have accepted their loss and moved forward, but Con Edison thinks that they are exempt and are trying to make me pay for someone else’s mistake at their company. Why not ask the person who inputted my meter information incorrectly to make a $3030.24 payment? They are the ones who made the error, not me.

Thank you for your time and I would appreciate a resolution to this ridiculous balance on my electric account.

Sincerely,
Sergio

con Edso destroyed my sidewalk While making some repairs to the street lamp. They filled the hole and covered it blacktop. Now the blacktop is sinking and there is a new hole forming. I have been issued a volation for am unsafe sidewalk.

I was contacted by a bill collector in July 2008 regarding an outstanding bill from NYC's Con Edison. I have lived in California for the past 26 years and I have never lived in NYC. Con Edison allowed someone to open an account in my name with only a Soc Security number. I have been trying to get Con Edison to resolve this problem for over a year and all they have done is resell the fraudulent debt. This company is a terrible company. Due to the poor authentication of new customers I have had to spent over 100 hours resolving this problem.

And talking with a manager does not work either. They just accuse you of lying, even though I submitted a police report. I guess Con Edison does not trust a police report but they will allow anyone to open a new account with just a name and social security number that matches it.

I am a resident of Washington Heights for the past 38 years. I weathered thru 2 and 1/2 blackouts up here. My con edison bill as well as all my neighbors and friends was EXTREMELY high this month. My Bill has never ever been 87 dollars...My average in the Summer has been 60-70. This is preposterous, and since it is not only my bill. I would like to request that Con Edison be investigated to make sure they are not overcharging customers in certain areas...to reimburse those 100, 000 people in queens...we have a suspicion that this may be happeneing. Ive called con edison to complain, they were patronizing and told me to have a nice day.

I Just turned 18 years old just inthe end of may... what i don't understand is how i just recieved a letter stating i could get helpp with a bill over $1000.00, i never had a bill in my life and never received this so called bill.. so how is it possible for me to have a bill over 1000 and just turned 18. any one know how can i fight this?

On September 11, 2009 I spoke with Spark Energy with regards to having Con Edison come out to test my meter.I have lived at my present resident for fifteen years and never got a summary from my landlord or Con Edision for testing my apartment meter. The New York Public Service Commission for energy states that Con Edison must test each of its provider's apartment building meter once every five years. I never received a summary of this action. When I asked Con Edison Representative when was the last time Con Edison tested my apartment meter, he did not know. I asked him to check the computer and he said that there is nothing in the computer that indicated that my building meter was ever checked since 1959.

My first problem occurred on or around June of 2008 with a very large Con Edison increase on my bill. I was so upset with my Con Edison bill which jumped from $76 a month to $176. I thought this to be a mistake. I thought that this was an estimated reading and not an actual reading. Con Edison came out and checked my meter and told me that they had investigated and it was an actual reading. I had to paid $645.97 for June, July and August of 2008. This year (2009) my kilowatt per hours have gone from 222 kilowatts in June to 715 kilowatts in July and 820 kilowatts in August. The weather in New York City hasn't beenvery hot this summer.

I live in a studio apartment with seven (7) sockets. I have one energy safer AC and a floor fan throughout my entire apartment. There are two lamps with three ceiling lights, one refrigerator, one toaster and microwave oven that I rarely use. Con Edison wants my building Manager to do a self test. I must disconnect everything in my apartment to have my building manager run this test. my question to this is if the building manager is bootlegging electricity to defray expense for the landlord why would they tell me the truth on the reliability of the test results? If I disconnect everything in my apartment and the meter does still read why would building management tell me the truth, if the building managers are the bootlegger? I would like Con Edison to do an impromptu New York State required test on my meter to let me know what is truly happening. Thank you!

Nadirah Ahmed
2186 Fifth Avenue Apt. 2L
New York, New York 10037

I am so disgusted with Con edison. They are trying to turn off my service because they say for non payment when I send money to them every week! I just sent them as a down payment 3000 dollars and they want me to agree to an installment payment agreement which they already know I cannot pay. Their service is poor and disgusting. I know people who dont even pay their bill but me who is constantly paying them they want to send the marshall to turn off my service. They dont care that an elderly woman of 72 lives here or that I have an infant or an older child who suffers from asthma. Dont expect con edison to ever be understanding. I am not going to say all but some of their representatives are as NASTY as they come! We are in a recession and not all of us have the luxury of living of public assistance!Whatever!

Con Edision is back-charging me from over 2 years on heating gas charges the did notice until 2/26/09.

situation: In 7/06, My Lanlord changed the connection for my heat so that she would not incur the gas charge. Since then my gas charg increasd from $15 to $50. On 2/28, i received a letter from Con Ed stating that after careful review of my acct, my balance has been adjusted. When I went online to check the status of my acct, It read that I owe $918. When Icalled Con Edison to Discuss the matter, the Supervisor, Mr. Soto, stated that I should have noticed that they [ Con Ed] was charging me for cooking gas instead of heating gas. How would I kow that? There's nothing listed on the statement that states the difference. Also, I have let their Techs in to check the meter and not once was this pointed out. I have submitted complaints to the Public Service Commision and Better Business Bureau-I await their reponse. Obviously, the account Manager was not on his/her job and therfore they want me to pay for this. I will fight this if not resolved until the day I die. This is ridiculous!

I live above a store in a commercial neighborhood, for some reason when I called in to connect my service con edison said that they have no record of any apt in above the store.After much calling finally I got my electricity turned on. M y first bill was $277.00, which was in November of 2007 and I thought to myself it was kind of high seeing that I was not settled in completely yet because I was still going back to my mom apt most of the month. Low and behold my second bill was $500, following that the bill was $788 and I couldnt understand this seeing that i work ten hours a day therefor am not home for at least 12 hours a day, I lived alone, my stove is electricity but I dont cook and I could not figure out home one person(myself) can use so much electricity. I called con edison numerous times and still I did not receive any answers. They said they read the meter and its correct, they asked me about my appliances which is not too much and still they justified the billing.I continue to receive high bills. There was a particular month that I went away for two week out of the month and my bill was still $200, is that possible? Now am really tired of this monopoly company thats in New York and the govt is not doing anything to help. Today I received a bill for $958 and I am adamant about paying this bill. I will let my story be heard by everyone. This is ridiculous now.

My mom was charged by Accent Energy for supplying her electricity, but when I contacted the company regarding cancelling her account, they admitted that the name and the address on the account was not my mom's. They keep admitting that my mom's name is not on the account, so why is she still being billed at her address?

Why is it in 2009, Con Edison is unable to give you a timeframe on when they intend to have a technician at your home to read your meter. There is no way that they are unable to determine in this day and age if they will be at your home at 8am or 2pm. they are not held to any standards, they are basically allowed to do whatever they want and there are no repercussions when they don't show up. Twice within the past 6 months this has happen; yet somehow if I am unavailable, I am charged a non-entry fee.

Who do we complain to when these utility companies refuse to adhere to their own rules and regulations?

I am really frustrated with Con Ed's apathetic treatment of their customers yet their rates continue to rise.

I have been trying to resolve an account problem for over a year. I had moved from an apartment in Yonkers and was unable to turn off the service because my landlord needed to have light to that she can paint and such after I moved. She assured me that they would adjust the account once she provided me with a statement indicating the date I vacated the apartment. I spoke with Con Ed and explained to them that I had moved and they asked for proof, a new apartment lease, moving bills, etc. I don't have a lease because I purchased a new home and was able to provide several documents such as the HUD and some closing documents. After a year of the back and forth "requesting and providing" there determination was that I did not call them to interrupt the service so I was liable for the charges. And of course, the landlord does not respond to my calls or letters for that matter. It seems ridiculous that if they were not going to adjust the account, then why ask for me to provide the documents as proof of the move. Now I am being contacted by a collection agency, which of course, I am contesting. Don't know what else to do.

Dear Complaints Board, I don't know if you are the correct organization for this complaint, but I would appreciate your forwarding to the appropriate party.

I have been without electricity in my home in New Rochelle, NY since approximately 9pm Tuesday night, July 18. I have made repeated phone calls to the utility and needless to say, with each call the projected turn-on time gets later and later. Last night I spoke with a supervisor who told me that I might not get electricity until the weekend. She informed me that storm damage assessment can only be done by day.

That having been said, the electricity in New Rochelle, was NOT knocked out by the storm which followed our loss of electricity by almost two hours. Earlier that day there may have been some power loss, since some of my clocks were not correct when I arrived home at 6:00. At that time the house was very "brown" and the electricity at such a low level that I could not use my stove or microwave. Last summer, we lost electricity three or four times, and on one of those occasions, the surge cost us our refrigerator. We also lost two freezers worth of food, as well as the contents of the refrigerator.

If Con Edison were a private company, there is no doubt in my mind that they would be pursued legally for false advertising and fraud. I specifically heard on the radio, repeatedly, that the utilities were confident that they had sufficient power for the current heat wave. Clearly, this was not the case. I don't know if my appliances will survive, but needless to say, the contents of my two refrigerators/freezers have not. Con Ed suggested that I put in a claim, but past claims in similar circumstances have been denied, so I am not optimistic.

Thank you for any assistance.

Donna

914-633-ssss

845-938-ssss