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Consumer Cellular
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Consumer Cellular Customer Service Phone, Email, Contacts

Consumer Cellular
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Consumer Cellular's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.consumercellular.com
www.consumercellular.com

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1.1 13 Reviews 261 Complaints
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Consumer Cellular complaints 261

Resolved “Everything about them” Resolved “Service” Resolved “Buyer beware” Resolved “Lousy phone, unfair billing and payment not...” Resolved “Awful customer service/lack knowledge”

How responsive is Consumer Cellular's customer service?

5 Resolved
256 Unresolved

Total complaints: 261

Resolved complaints: 5 (2%)

Unresolved complaints: 256 (98%)

Very poor 🤒
We don't know much about how Consumer Cellular handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Consumer Cellular and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Consumer Cellular Beware

I initiated cellular service with Consumer Cellular. On 7-9-2010 I received two Motorola EM330 cell phones. On 7-12 one phone locked up. Upon advice, I removed the battery to reboot the phone. When doing so, the battery door latch became disengaged from the phone body. I then advised Consumer Cellular of this event. I was IMMEDIATELY told :now you'll have...

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About Consumer Cellular

Screenshot Consumer Cellular
Consumer Cellular is a wireless service provider that offers affordable and flexible plans for individuals and families. The company was founded in 1995 and has since become one of the most popular MVNOs (Mobile Virtual Network Operators) in the United States. Consumer Cellular operates on two of the largest networks in the country, AT&T and T-Mobile, which ensures reliable coverage and fast data speeds.

One of the most significant advantages of Consumer Cellular is its focus on simplicity and ease of use. The company offers straightforward plans with no hidden fees or contracts, making it an excellent choice for those who want to avoid complicated billing and long-term commitments. Customers can choose from a range of plans that include talk, text, and data, with options for unlimited usage or pay-as-you-go.

Consumer Cellular also offers a variety of devices, including smartphones, feature phones, and tablets, from popular brands like Apple, Samsung, and Motorola. The company provides excellent customer support, with representatives available seven days a week to answer questions and provide assistance.

Another notable feature of Consumer Cellular is its commitment to serving older adults. The company has partnered with AARP to offer exclusive discounts and benefits to members, and its plans include features like medication reminders and health and wellness apps.

Overall, Consumer Cellular is an excellent choice for those who want affordable, flexible wireless service with no contracts or hidden fees. With reliable coverage, a range of plans and devices, and excellent customer support, it's no wonder that Consumer Cellular has become one of the most popular MVNOs in the United States.
How to file a complaint about Consumer Cellular?

Here is a guide on how to file a complaint or review about Consumer Cellular on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account yet, create one on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Consumer Cellular in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Consumer Cellular. Mention key areas such as transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint or review on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint or review about Consumer Cellular on ComplaintsBoard.com.

Overview of Consumer Cellular complaint handling

Consumer Cellular reviews first appeared on Complaints Board on Jul 15, 2010. The latest review Mixed Customer Experiences with Consumer Cellular was posted on May 17, 2024. The latest complaint Everything about them was resolved on Aug 06, 2013. Consumer Cellular has an average consumer rating of 1 stars from 274 reviews. Consumer Cellular has resolved 5 complaints.
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  1. Consumer Cellular contacts

  2. Consumer Cellular phone numbers
    +1 (888) 345-5509
    +1 (888) 345-5509
    Click up if you have successfully reached Consumer Cellular by calling +1 (888) 345-5509 phone number 0 0 users reported that they have successfully reached Consumer Cellular by calling +1 (888) 345-5509 phone number Click down if you have unsuccessfully reached Consumer Cellular by calling +1 (888) 345-5509 phone number 1 1 users reported that they have UNsuccessfully reached Consumer Cellular by calling +1 (888) 345-5509 phone number
    +1 (800) 686-4460
    +1 (800) 686-4460
    Click up if you have successfully reached Consumer Cellular by calling +1 (800) 686-4460 phone number 9 9 users reported that they have successfully reached Consumer Cellular by calling +1 (800) 686-4460 phone number Click down if you have unsuccessfully reached Consumer Cellular by calling +1 (800) 686-4460 phone number 4 4 users reported that they have UNsuccessfully reached Consumer Cellular by calling +1 (800) 686-4460 phone number
    38%
    Confidence score
    Head Office
    +1 (503) 706-2351
    +1 (503) 706-2351
    Click up if you have successfully reached Consumer Cellular by calling +1 (503) 706-2351 phone number 1 1 users reported that they have successfully reached Consumer Cellular by calling +1 (503) 706-2351 phone number Click down if you have unsuccessfully reached Consumer Cellular by calling +1 (503) 706-2351 phone number 0 0 users reported that they have UNsuccessfully reached Consumer Cellular by calling +1 (503) 706-2351 phone number
    More phone numbers
  3. Consumer Cellular emails
  4. Consumer Cellular address
    7204 SW Durham Rd Ste 300, Portland, Oregon, 97224, United States
  5. Consumer Cellular social media
Consumer Cellular Category
Consumer Cellular is related to the Mobile and Cell Phones category.

Most discussed Consumer Cellular complaints

Beware
5
(opinions to this review)
 Disappointing Experience with Consumer Cellular: Incompatible Phones and Locked Devices
2
(opinions to this review)
 Updating with new SIM card
2
(opinions to this review)
 Nightmare Porting Experience with Consumer Cellular: Inadequate Reps and System Problems
1
(opinions to this review)
 Sim card
1
(opinions to this review)

Recent comments about Consumer Cellular company

Nightmare Porting Experience with Consumer Cellular: Inadequate Reps and System Problems
1
Feel your pain, my parents, I and my daughter were to switch to...
 Updating with new SIM card
2
Consumer Cellular has the worst customer service I've experienced in...
 Disappointing Experience with Consumer Cellular: Incompatible Phones and Locked Devices
2
we should bring a law suit
 Sim card
1
Bitstamp scam, after advising me to make a huge deposit, now no...
 Customer service
1
they rip off seniors. deny acess to bills and customer service, need...
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