Consumer Cellular’s earns a 1.1-star rating from 8 reviews and 264 complaints, showing that the majority of customers are dissatisfied with service.
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Scammers paradise
I am a victim of cell phone fraud. I get 30 phone calls on my cell phone consecutively and the caller says that i called them. The purpose of this scam is that i pay by the minute plan. I bought my cell phone from Consumer Cellular and the phone that i bought you can not id the # until you open the flip phone. This happens everyday for months now and i finally decided to see what it's about, . All the callers are so sorry even if i cuss them out. All the people calling are from other states. I have become familiar with fraud through a friend who has lost everything through a different kind of scam.I can tell by answering this calls that this thugs are nothing more than scam artist racking up minutes for them and the cell phone company. I have reported this to local police, state attorney general, FCC and FTC and I have told the phone co. that i am investigating this. Since it is small it looks as if they will get away with it forever. THIS IS A BROILER ROOM AND A SCAMMERS PARADISE
Outraged me
First the *** phone breaks - breaks, just breaks on July 4th weekend. I lose all contacts, everything. I call and get Peggy on Mars who says call back Monday (Monday was a holiday). There is no place local to get Motorolo phones repaired. Options - be without a phone and wait for warranty to be denied. So, I pulled the plug and went with anothe provider. Got a bill for $35.00 a month and a half later. Paid it. Now get a past due notice of $20.00 - no explanation. This company ***! Avoid it at all costs! I have been frustated time and time again with them. Mailed the phone (in pieces) back to them and didn't even get a sympathy card - ***.
What happened to you is really infuriating. Good thing I chose Just5 as my mom’s provider. My mom is able to save a lot for her calling plans with Just5. Their offered calling plans do not cost a lot. In fact, it is much cheaper than Consumer Cellular offers. All of their minute plans are good for 90 days so their cheapest calling plan, which costs $10, will only cost $3.33 each month. This company does not also bind my mom in contract, but unlike Consumer Cellular this doesn’t rip her off. I’m really glad we were not easily enticed by the luring offers of Consumer Cellular when we haven’t known Just5 yet.
Awful customer service/lack knowledge
On May 29, my mother died. I had paid my mother bill up for 6 months. At her time of death she had a credit of 34.19. I call consumer celluar and told that she had died. I told them I could provide them the death certificate and my birth certificate to prove that I was her daughter and only surviving member of her immediate family, my father, her husband died on May 25, 2010. The representative on June 30, told me they did not need that, the check would be sent out in my name within in two weeks. I never receive the check I call back again the first week of Aug, they said the check would be there in 3 days, that came and pasted. I call again and spoke to a very rude and lying representative that said I never called back in June. I told her she was a liar. She said the check was sent. It should not take 2 months to receive a refund check of the money I paid on the account. I receive the check on Aug 30 with my mom name on it. I can not cash the check she does not have a estate and the representative in June was told all of my mom and father accounts were closed and she said would not be a problem to get the check with my name on it.I called today and spoke with a supervisor, and they told it would have to go to a estate which a representative before told me it did not have to I just wish they would give out correct information to customers.
The complaint has been investigated and resolved to the customer’s satisfaction.
Their advertisements are misleading and deceptive. Their customer service associates are not polite, helpful or knowledgeable. I was flat-out lied to with regard to whether or not two different phones I owned would work, first they assured me that they would work, then after several wasted hours on hold, and talking to very unhelpful customer service associated they told me they would not work. Total waste of time.
Beware
I initiated cellular service with Consumer Cellular. On 7-9-2010 I received two Motorola EM330 cell phones. On 7-12 one phone locked up. Upon advice, I removed the battery to reboot the phone. When doing so, the battery door latch became disengaged from the phone body. I then advised Consumer Cellular of this event. I was IMMEDIATELY told :now you'll have to buy a new phone. That's a direct quote. Phone less than four days old? The Buy a new phone statement made at least 8 times as I worked my way up the staff levels of customer support. I was ultimately able to reinstall the battery cover latch button, and decided I had made a grave mistake of choosing Consumer Cellular, and elected to return everything per the terms of their 45 day return policy.
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Unbelievably, I was then told in no uncertain, terse terms: We will not accept the one phone back. We do not accept broken phones for return. You can keep that phone, it is yours now.
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The phone WAS NOT BROKEN! I had never described the phone as broken, only that the battery cover latch had become disengaged. I had already managed to successfully reinstall the latch release button.
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Their oratory during the sales pitch was filled with accolades of self-praise as to what a great service they provided, how they were the no argument cellular provider. We are different.
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Different they ARE! I have never witnessed such a Jekyll / Hyde transformation of any entity in my life. The mood went from kissy-kissy (for lack of better term) to outright acerbic, rude, and irresponsible dialogue in the transition from sale to service issue.
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Actually the Motorola EM330 was a poor choice, being cheaply made and overly fragile. Doubly so when dealing with a cell provider with the post sale policies of Consumer Cellular.
After a major storm in Texas, cell phone coverage or cell signal, as I like to call it, has been horrendous. One cell bar! I do not receive phone calls, and texts drag and drag on before finally being sent. Off and on, the network signal is LOST.
The phone will switch to no service or SOS ONLY abruptly. This is infuriating. Trouble in Texas.
Consumer Cellular is the worst phone company out there. Customer service runs you around and no one is on the same page. They had me runnin g around from store to store and charged me for a sim card, and I cancelled the account, and they could not give me a refund on the sim card. WHAT KIND OF COMPANY IS THIS, AND HOW DO THEY DO BUSINESS.
I have been a big fan of consumer cellular because of personal service. I could call and actually talk with a living breathing person located in the USA.
I have called several time today and keep getting a busy signal. And, like lots of people - I hate the Chat feature.
I just want to say that as a new customer transferring in from Google Fi for the $55 unlimited data AARP rate for 2 phones, I am happy with customer service that spoke clear English, and took their time working through the issues, with 4 phone calls back and forth (even a supervisor, Red), setting up my Moto G stylus 5G 2023 phone #2, by assisting with getting the Fi account #s and Pin #s, and that also needed a real SIM card, because the eSIM would not take. Their customer service is only from 6am-5pm PT, so that is a bit of a downfall from 24/7 services offered by the companies that contract with India. Got the two phones transferred successfully within 12 hours of an 11pm transfer attempt. What did we do before cell phones became a necessity?
very dishonest company
they pulled 20.67 01/04 2025 on a dam Sunday that was low and insulting
tried to excess account [protected] to diactitive auto pay can not need to call a number that's BS. I was not able to activate the phone saying it was easy to lies
trying for days with no help to remove auto pay cancel subscrpition
I ordered a sim card kit so that I could just keep my phone and my current number. Well, it's been a week and I still haven't received my sim card kit. I spent my last $5 on this. Either I get my money back or I go to better business bureau.
My phone has been out for over 24 hours! Bill is paid, service has been off since 10/31/2023. I need to have phone service as I am headed to surgery today! Black screen , cannot make or receive calls. No service at all. Tried the website without any results... Just says service is not available. What's going on?
I was supposed to have my home phone and my old C.C. cell phone activated with my home phpne number [protected]. The old C.C. phone does not work . I need a new cell phone and to have my home phone activated please. I'm recovering from hip surgery and have no phone at all. I would be so grateful .Sincerely, Joseph John Alaimo, [protected].
my system has been shut down Ikeep getting responce MOBILE SERVICE NOT AVAILABLE
on July 8, 2023 Saturday called customer help support for setting up sim card on cellphone.. Whay kind of people work in this dept. no empahy no patience. no help. Person hung up received no help.
Overview of Consumer Cellular complaint handling
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Consumer Cellular Contacts
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Consumer Cellular phone numbers+1 (888) 345-5509+1 (888) 345-5509Click up if you have successfully reached Consumer Cellular by calling +1 (888) 345-5509 phone number 0 0 users reported that they have successfully reached Consumer Cellular by calling +1 (888) 345-5509 phone number Click down if you have unsuccessfully reached Consumer Cellular by calling +1 (888) 345-5509 phone number 1 1 users reported that they have UNsuccessfully reached Consumer Cellular by calling +1 (888) 345-5509 phone number+1 (800) 686-4460+1 (800) 686-4460Click up if you have successfully reached Consumer Cellular by calling +1 (800) 686-4460 phone number 9 9 users reported that they have successfully reached Consumer Cellular by calling +1 (800) 686-4460 phone number Click down if you have unsuccessfully reached Consumer Cellular by calling +1 (800) 686-4460 phone number 4 4 users reported that they have UNsuccessfully reached Consumer Cellular by calling +1 (800) 686-4460 phone number38%Confidence scoreHead Office+1 (503) 706-2351+1 (503) 706-2351Click up if you have successfully reached Consumer Cellular by calling +1 (503) 706-2351 phone number 1 1 users reported that they have successfully reached Consumer Cellular by calling +1 (503) 706-2351 phone number Click down if you have unsuccessfully reached Consumer Cellular by calling +1 (503) 706-2351 phone number 0 0 users reported that they have UNsuccessfully reached Consumer Cellular by calling +1 (503) 706-2351 phone number
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Consumer Cellular emailssupport@consumercellular.com100%Confidence score: 100%Supportrobel.jasper@gmail.com100%Confidence score: 100%Supportservice@consumercellular.com90%Confidence score: 90%Supportinfo@consumercellular.com84%Confidence score: 84%Supportbilling@consumercellular.com77%Confidence score: 77%Financepresidentsblog@consumercellular.com75%Confidence score: 75%communication
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Consumer Cellular address7204 SW Durham Rd Ste 300, Portland, Oregon, 97224, United States
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Consumer Cellular social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Consumer Cellular contacts
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A week ago we ordered a generous amount of minutes and data as well as 2 iphones through Consumer Cellular believing we would have good monthly pricing as well as good service. After mutliple calls one phone was activated the other has not been able to be activated by CC to date. We took the phones to the Apple store who assured us the problem lay with the service provider. Additionally, when we checked we became aware the sim cards in the phones were for T mobile not ATT which we requested (CC works with both companies). It took 3 trips to Target to get the new sim card and a substantial number of calls, holding on and being transferred while CC rectified the matter.It is numerous days since we had the phones activated and CC has still not been able to activate the 2nd phone. Countless phone calls have ensued between our home and CC, they promise their tech department is working on it. Everyone is very polite but we keep receiving empty promises. This should be a basic technical issue that any service provider should have the ability to easily handle.
Finally was able to speak with one of the managers who promised he had given the situation priority and that he would get back to us before the end of his work day. He called back once to say they are working on it and he would definitely call back before he leaves. Never received that call. If they are unable to activate the phone within another day - outrageous that it is takes a service provider days to do this, we will go with another provider. Had we originally gone with a major service provider the phones would have immediately been activated as any service provider should be able to do, and we would not have had all these days of frustration. Meanwhile, anyone needing to reach me is not able to do so. Frustrated CC customer.